Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Why does my Spotify keep connecting to devices I do not select or do not want to use?

Why does my Spotify keep connecting to devices I do not select or do not want to use?

 

Plan

Premium

Country

usa

Device

Moto G G5

Operating System

Latest Android

 

My Question or Issue

Why does my Spotify keep connecting to devices I do not select or do not want to use?  How do I remove them?

Reply
1 Reply

Hey @drexellake,

 

Thanks for posting in the Community and welcome. 

 

In this case, we suggest you follow the steps you can find here to protect your account, that way you can make sure no one is accessing to your account without your consent.


Additionally, make sure to log in to your account page, scroll down, and select SIGN OUT EVERYWHERE. This way you’ll sign out from every device in which your account is open.


We also recommend checking for anything suspicious on your Account Overview page and removing all apps connected to your account. You can easily re-connect the apps that you use whenever you want. If you notice anything suspicious you can remove it with the REMOVE ACCESS button.


Lastly, if your account is linked to an external app (such as Apple, Google, or Facebook) we'd suggest you reset the password of said service as well.

 

Keep us in the loop and don't hesitate to get back to us if you have any other questions.

AlejaRModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.

Suggested posts