another person use my Spotify

[Mathilda97]

So sinne last week I've had some problems with music pausing and it says that another person uses my Spotify. No one else than me has access to my account. But I did sign out from every unit and I also changed my password twice but it still happening.

What should I do?

[MattSuda]

I suggest you contact support so they can help you. Make sure you tell them you have already signed out all devices and already changed your password. 

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

Support usually replies within 24-48 hours.

[camillo75]

Are you using Spotify with 2 devices at the same time? Maybe using Spotify Connect or a Spotify enabled speaker like Sonos?

[Mathilda97]

I listen to Spotify on my computer and phone but never at the same time. I don't use Spotify connect so I really don't know what the problem is...?