artist pages not loading on android app

[kac3y]

Plan

Free

Country

United Kingdom

Device

HP Chromebook

Operating System

Chrome OS

My Question or Issue

On my android app whenever I try to open an artist page it says "something went wrong - try again". It makes the app somewhat unusable, is there a fix?

[Billy-J]

Hey @kac3y, thanks for reaching out to the Community!

Could you try restarting your device? If that doesn't help, try a clean reinstall of the app following these steps.

If you're still having trouble, let me know what device this happens on, as well as the current software version. Also, attach a screenshot of of what you’re seeing and I’ll take a closer look.

Let me know how this goes!

[kac3y]

Reinstalling didn't work, I'm on a HP Chromebook, newest Spotify update (V.8.5.72) and Chrome OS update (V.84.0.4147).

[kac3y]

Realised I forgot the screenshot, sorry.

[Billy-J]

Hey @kac3y, 

Thanks for the screenshot. Does this happen when you use a different network connection?

Also, if you try creating a new account and access artists pages, could you let me know if they load on the new account? 

Keep me posted.

[kac3y]

Still happens on new account and different network.

[Billy-J]

Hey @kac3y, 

Got it. And to confirm, this happens with all artists pages or a few? If just a few, can you let me know the artist names so I can take a look on my end?

[kac3y]

Seems to happen on all artists.

[Billy-J]

Hey @kac3y, 

Thanks for all of the details so far. Could you let me know if this happens with the Android app on your Chromebook and not with the web player? 

Keep me posted!

[kac3y]

This only happens on the app, the web player works fine.

[Billy-J]

Hey @kac3y,

Great thanks for the info! 

This is an ongoing issue that Spotify is investigating which you can find more information about here. 

On that page, add your +VOTE and make sure to follow the steps provided and add your comment with the requested details as it does help with the investigation. You can also subscribe to the thread by clicking the three dots on the top right hand corner. 

Hope you’ll find this useful. If you need anything else, just let me know!