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Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 51415 Views
  • 66 replies
  • 25 likes
  • 51415 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 881887 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 881887 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27371 Views
  • 4 replies
  • 0 likes
  • 27371 Views
  • 4 replies
  • 0 likes

Spotify en pantalla bloqueada

Buenas noches, quisiera saber cómo puedo hacer para colocar Spotify en pantalla bloqueda, mi celular es un samsung galaxy J3 2016, y el sistema operativo es Android 5.1.1, y en la parte de notificaciones de aplicaciones tampoco he podido encontrar so...

  • Newbie
  • Buenas noches, quisiera saber cómo puedo hacer para colocar Spotify en pantalla bloqueda, mi celular es un samsung galaxy J3 2016, y el sistema operativo es Android 5.1.1, y en la parte de notificaci...
  • 5063 Views
  • 0 replies
  • 3 likes
  • 5063 Views
  • 0 replies
  • 3 likes

Need help logging in on my new device

PLEASE PLEASE PLEASE HELP ... I' READY TO CANCEL MY SUBSCRIPTION.... FOR AT LEAST A WEEK I'VE been tryn to log on to my acct ... I've folloed very instruction and STILL NOTHING !!!! WHAT CAN I DO ... WHO WILL HELP AND WHEN

  • Newbie
  • PLEASE PLEASE PLEASE HELP ... I' READY TO CANCEL MY SUBSCRIPTION.... FOR AT LEAST A WEEK I'VE been tryn to log on to my acct ... I've folloed very instruction and STILL NOTHING !!!! WHAT CAN I DO ......
  • Joe
  • Community Legend
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Solved!! No Puedo Saltar Canciones

Tengo Spotify premium pero solo puedo saltar 6 canciones. puedo elegirlas pero no saltar mas de 6 veces. Help me pls

  • Newbie
  • Tengo Spotify premium pero solo puedo saltar 6 canciones. puedo elegirlas pero no saltar mas de 6 veces.  Help me pls
  • krlos13g
  • Casual Listener
  • 10090 Views
  • 8 replies
  • 4 likes
  • 10090 Views
  • 8 replies
  • 4 likes

App crashes phone, and unable to clean install.

Hey guys. Premium user for about a year.Device: Huawei p9 Lite (VNS-L22)Android Version: 6.0 What happens:I'm able to start the application with little issue. It doesn't seem to matter-offline mode, online, other devices connected to Spotify or not, ...

  • Newbie
  • Hey guys. Premium user for about a year. Device: Huawei p9 Lite (VNS-L22) Android Version: 6.0   What happens: I'm able to start the application with little issue. It doesn't seem to matter...
  • 345 Views
  • 0 replies
  • 0 likes
  • 345 Views
  • 0 replies
  • 0 likes

Solved!! Android app doesn't have same featues as ios

There are features missing from the Android app, some really important differences that make ios a lot more appealing. On my iPad, I can individually choose songs without premium but on my phone, that option isn't there. Shuffle is permanently enable...

  • Casual Listener
  • There are features missing from the Android app, some really important differences that make ios a lot more appealing. On my iPad, I can individually choose songs without premium but on my phone, tha...
  • YourAvgJoe
  • Casual Listener
  • 729 Views
  • 2 replies
  • 0 likes
  • 729 Views
  • 2 replies
  • 0 likes

No space left on device bug

I recently bought an SD card for my mobile to store music in and I can't seem to download more than a handful of albums.I tried uninstalling the app, removing the com.spotify.music folder, deleting the app's data, but although I have a lot of free sp...

  • Casual Listener
  • I recently bought an SD card for my mobile to store music in and I can't seem to download more than a handful of albums. I tried uninstalling the app, removing the com.spotify.music folder, deleting...
  • betablue42
  • Roadie
  • 1560 Views
  • 3 replies
  • 0 likes
  • 1560 Views
  • 3 replies
  • 0 likes

Solved!! PROBLEMA AL ABRIR SPOTIFY EN ANDROID

Hola!. Tengo Spotify Premium y lo tengo abrierto en mi computadora y en mi celular, pero en me celular cerre sesion y cuando abro la aplicacion solo me aparece una pantalla en negro, ya intente desintalar e instalar la app, pero aun asi no funciona. ...

  • Newbie
  • Hola!. Tengo Spotify Premium y lo tengo abrierto en mi computadora y en mi celular, pero en me celular cerre sesion y cuando abro la aplicacion solo me aparece una pantalla en negro, ya intente des...
  • Jsolanoc
  • Newbie
  • 75893 Views
  • 41 replies
  • 5 likes
  • Other
  • 75893 Views
  • 41 replies
  • 5 likes

Can't stop an artist playlist playing?

I'll try to keep it short. I went onto the Spotify page for The Beatles, and just hit 'shuffle play'. After a while I wanted to listen to other things... but then I realised I couldn't stop all these Beatles songs from playing. I could pause them, bu...

  • Casual Listener
  • I'll try to keep it short. I went onto the Spotify page for The Beatles, and just hit 'shuffle play'. After a while I wanted to listen to other things... but then I realised I couldn't stop all these...
  • betablue42
  • Roadie
  • 927 Views
  • 5 replies
  • 0 likes
  • 927 Views
  • 5 replies
  • 0 likes

Solved!! Do songs stay downloaded on device after premium subscription ends?

I just wanted to know if the songs that I download during my premium subscription stick around for offline play after the subscription ends?

  • Newbie
  • I just wanted to know if the songs that I download during my premium subscription stick around for offline play after the subscription ends?  
  • Joe
  • Community Legend
  • 65663 Views
  • 3 replies
  • 0 likes
  • 65663 Views
  • 3 replies
  • 0 likes

Spotify is closing when I stop the music.

I stop the music while I listening music on background, but Spotify completely shut down. I reinstalled and cleaned the cache but not works.

  • Newbie
  • I stop the music while I listening music on background, but Spotify completely shut down. I reinstalled and cleaned the cache but not works.
  • Joe
  • Community Legend
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

Sony Xperia M5 doesn't show storage function

HiI pay for spotify premium and I have a Xperia M5 as mentioned in the title. It uses Android 6.0 Marshmellow and my 2000 songs have filled up the 3GB of internal storage that was left of the 16GB that was promoted in the brochure, but 10 were alread...

  • Casual Listener
  • Hi I pay for spotify premium and I have a Xperia M5 as mentioned in the title. It uses Android 6.0 Marshmellow and my 2000 songs have filled up the 3GB of internal storage that was left of the 16GB ...
  • betablue42
  • Roadie
  • 571 Views
  • 7 replies
  • 0 likes
  • 571 Views
  • 7 replies
  • 0 likes

Playlist restarting before reaching the end.

Hey! After a song finishes the spotify restarts the playlist. When I go back to the and press forward, I get to the first song. Can't press back on the first song though... There is a similar issue when playing said playlist on random, only a few son...

  • Newbie
  • Hey!   After a song finishes the spotify restarts the playlist. When I go back to the and press forward, I get to the first song. Can't press back on the first song though... There is a s...
  • Joe
  • Community Legend
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

App opens itself all the time

Although i closed all apps spotify opens again After some time. This repeats all the time. Any solution for that?

  • Newbie
  • Although i closed all apps spotify opens again After some time. This repeats all the time. Any solution for that?
  • 272 Views
  • 0 replies
  • 0 likes
  • 272 Views
  • 0 replies
  • 0 likes

Solved!! Saving to SD Card on Android 6.0 Marshmallow

Hello everyone, I'm an owner of a Moto X Style (Moto X Pure in US) and was having trouble saving my albums and playlists to the SD Card storage. I followed the entire android issues guide on SD Cards, but NOTHING worked. Until I went into the App Pro...

  • Newbie
  • Hello everyone,   I'm an owner of a Moto X Style (Moto X Pure in US) and was having trouble saving my albums and playlists to the SD Card storage. I followed the entire android issues guide on...
  • jac_n
  • Newbie
  • 132717 Views
  • 67 replies
  • 27 likes
  • 132717 Views
  • 67 replies
  • 27 likes

Shutting off shuffle

I can't make 'shuffle play' STOP! Make it stop!!! I've tried the drop down on either side and the settings - nothing. Any ideas?

  • Casual Listener
  • I can't make 'shuffle play' STOP!  Make it stop!!! I've tried the drop down on either side and the settings - nothing.  Any ideas?
  • Joe
  • Community Legend
  • 314 Views
  • 3 replies
  • 0 likes
  • 314 Views
  • 3 replies
  • 0 likes

Issues with premium

I'm being charged for premium on my android, and have only ever used spotify on my android. But it's stuck on free, I've tried logging in and out, that doesn't help. Any suggestions??

  • Newbie
  • I'm being charged for premium on my android, and have only ever used spotify on my android.  But it's stuck on free, I've tried logging in and out, that doesn't help. Any suggestions??
  • Joe
  • Community Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Spotify widget not working on Samsung Galaxy S7

Widget just shows up blank and I can't press anything but the app is currently playing right now.

  • Regular
  • Widget just shows up blank and I can't press anything but the app is currently playing right now.
  • deek102
  • Casual Listener
  • 5360 Views
  • 7 replies
  • 4 likes
  • 5360 Views
  • 7 replies
  • 4 likes

Offline music deleted

Hi,So, I downloaded some files for offline music listening when on the road, but this is the third time in less than a month it suddenly gets randomly deleted, all of it except Playlists. All albums from all of my saved artists is gone...LG G6, Nouga...

  • Casual Listener
  • Hi, So, I downloaded some files for offline music listening when on the road, but this is the third time  in less than a month it suddenly gets randomly deleted, all of it except Playlists. All...
  • ivanlunah
  • Casual Listener
  • 344 Views
  • 4 replies
  • 0 likes
  • 344 Views
  • 4 replies
  • 0 likes

bmw f11 spotify album artwork not showing

When I had a iphone spotify album artwork was working fine and then all of a sudden it stopped showing up after I changed to Android. I've tried everything and nothing seems to work. Anyone have any ideas?

  • Newbie
  • When I had a iphone spotify album artwork was working fine and then all of a sudden it stopped showing up after I changed to Android.  I've tried everything and nothing seems to work.  Anyo...
  • 229 Views
  • 0 replies
  • 0 likes
  • 229 Views
  • 0 replies
  • 0 likes

Superuser Contribution Kontakt

Hab ein Problem mit Spotify und das ist nicht so einfach deswegen brauche ich dieine Nummer eines Kundenberaters !!!

  • Casual Listener
  • Hab ein Problem mit Spotify und das ist nicht so einfach deswegen brauche ich dieine Nummer eines Kundenberaters !!!
  • jonake
  • Newbie
  • 628 Views
  • 2 replies
  • 1 likes
  • 628 Views
  • 2 replies
  • 1 likes