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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 42970 Views
  • 66 replies
  • 25 likes
  • 42970 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878274 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878274 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26448 Views
  • 4 replies
  • 0 likes
  • 26448 Views
  • 4 replies
  • 0 likes

Wont Play Songs From Playlist

I have 300 saved songs, 100 of my favorites are in their own playlist. However, when I shuffle my saved songs, it never plays any of the 100 songs. I checked my "up next" songs to prove this. Anyone else had this problem?

  • Casual Listener
  • I have 300 saved songs, 100 of my favorites are in their own playlist. However, when I shuffle my saved songs, it never plays any of the 100 songs. I checked my "up next" songs to prove this. Anyone ...
  • coastercrazy637
  • Casual Listener
  • 281 Views
  • 2 replies
  • 0 likes
  • 281 Views
  • 2 replies
  • 0 likes

Storage not possible - SD card in internal memory parameter

Hello, I would like to store all of my music of my sd card on my phone. But I can't have the small storage menu which I thike is because I configured my sd card in internal memory. I did that so that I can install some of my applications on this card...

  • Newbie
  • Hello,   I would like to store all of my music of my sd card on my phone. But I can't have the small storage menu which I thike is because I configured my sd card in internal memory. I did tha...
  • Joe
  • Community Legend
  • 351 Views
  • 1 replies
  • 0 likes
  • 351 Views
  • 1 replies
  • 0 likes

Spotify suddenly stops playing music while in second plan

It just needs to go to another screen which is not of Spotify app and it suddenly stops to play. It plays the song, when I go off to home screen or another app it stops. Spotify keeps opened but not running. I tried around the internet to fix it but ...

  • Newbie
  • It just needs to go to another screen which is not of Spotify app and it suddenly stops to play.    It plays the song, when I go off to home screen or another app it stops. Spotify keeps ...
  • Joe
  • Community Legend
  • 533 Views
  • 1 replies
  • 0 likes
  • 533 Views
  • 1 replies
  • 0 likes

Solved!! CLASS ACTION LAWSUIT IN ORDER

Not very often that I find myself in the position where I'm considering suing someone, but here I am. I've posted messages to this forum, I've sent in requests to support, and received zero, nada, zip for a response. I've talked with a friend that is...

  • Music Fan
  • Not very often that I find myself in the position where I'm considering suing someone, but here I am. I've posted messages to this forum, I've sent in requests to support, and received zero, nada, zi...
  • pitwart
  • Newbie
  • 6000 Views
  • 38 replies
  • 2 likes
  • 6000 Views
  • 38 replies
  • 2 likes

Where is " new realase from the artists I follow " ?

Hi, I'm a premium mumber and I wonder where is the section for the new release of the artists I follow ?I didn't find it on my android app, the web player from windows either Thanks

  • Music Fan
  • Hi,   I'm a premium mumber and I wonder where is the section for the new release of the artists I follow ? I didn't find it on my android app, the web player from windows either   Than...
  • 246 Views
  • 0 replies
  • 0 likes
  • 246 Views
  • 0 replies
  • 0 likes

Songs in queue get replaced by filter results

Whenever I filter a playlist and place a song in queue from there, in addition to the song being queued, the entire play queue gets replaced by the filter results, as if I just started playing a song from the results.

  • Casual Listener
  • Whenever I filter a playlist and place a song in queue from there, in addition to the song being queued, the entire play queue gets replaced by the filter results, as if I just started playing a song...
  • boonhead
  • Music Fan
  • 417 Views
  • 1 replies
  • 0 likes
  • 417 Views
  • 1 replies
  • 0 likes

Current queue gets wiped out after 'Add to Up Next' from filtering

Brief description of the issue:If you play all the songs from the library by pressing Shuffle Play, songs are added to the queue. You can affect current queue by using the filter. When you clear the filter everything goes back to normal (current queu...

1_playshuffle.png 2_currentqueue.png 3_filter.png 4_addupnext.png
  • Music Fan
  • Brief description of the issue: If you play all the songs from the library by pressing Shuffle Play, songs are added to the queue. You can affect current queue by using the filter. When you clear th...
  • boonhead
  • Music Fan
  • 831 Views
  • 1 replies
  • 1 likes
  • bug
    Mobile
  • 831 Views
  • 1 replies
  • 1 likes

Rock This Playlist Is Different

I download several playlists to listen to and the "Rock This" playlist if different than the others. It also plays videos and when playing the screen on the phone is the full album art, not album art and player controls as it is on every other list I...

  • Regular
  • I download several playlists to listen to and the "Rock This" playlist if different than the others.  It also plays videos and when playing the screen on the phone is the full album art, not alb...
  • techsponge
  • Music Fan
  • 558 Views
  • 1 replies
  • 0 likes
  • 558 Views
  • 1 replies
  • 0 likes

Some song not found in offline mode search

Hello, Sometimes when I search for songs that I know the name of I get no results for the song that I'm looking for. But then I go to my playlist and then I see that the song is right there all well and synced. I find this a strange appearance. I hop...

  • Music Fan
  • Hello,   Sometimes when I search for songs that I know the name of I get no results for the song that I'm looking for. But then I go to my playlist and then I see that the song is right there ...
  • 234 Views
  • 0 replies
  • 2 likes
  • 234 Views
  • 0 replies
  • 2 likes

Can't download music

Recently whenever a Spotify download is done a message appears and says I can't download in more than 3 devices. Thing is I only use my PC and my android , and I only download songs in this last one.Can someone help me? I'm about to cancel my subscri...

  • Newbie
  • Recently whenever a Spotify download is done a message appears and says I can't download in more than 3 devices. Thing is I only use my PC and my android , and I only download songs in this last one....
  • SpotCreated
  • Roadie
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Stream keeps jittering, glitching

Hey guys,starting to get pretty **bleep** frustrated here. Ever since the latest update (or something, don't know the origin of the problem but it has persisted for more than a week now) the stream quality has been just bull**bleep**. If I listen on ...

  • Casual Listener
  • Hey guys, starting to get pretty **bleep** frustrated here. Ever since the latest update (or something, don't know the origin of the problem but it has persisted for more than a week now) the stre...
  • marianne_taylor
  • Newbie
  • 771 Views
  • 1 replies
  • 0 likes
  • 771 Views
  • 1 replies
  • 0 likes

Spotify Lock Screen Controls Disappearing

I wasn't sure where to go looking for this issue. I found many hits that relate to my problem in different ways on different devices, but none of those fixes really worked for me. Device: OnePlus One running Cynageon Mod 11s (4.4.4) I don't know if t...

Play Back Controls Working Play Back NOT Working
  • Visitor
  • I wasn't sure where to go looking for this issue. I found many hits that relate to my problem in different ways on different devices, but none of those fixes really worked for me.    Devi...
  • JohnTerburg
  • Regular
  • 1018 Views
  • 1 replies
  • 0 likes
  • 1018 Views
  • 1 replies
  • 0 likes

Solved!! Editing playlists

can i edit my spotify playlists with free version?

  • Casual Listener
  • can i edit my spotify playlists with free version?
  • MrDavo
  • Gig Goer
  • 431 Views
  • 4 replies
  • 0 likes
  • 431 Views
  • 4 replies
  • 0 likes

not a premium and have the same access as your computer when playing music(on phone/tablet).

Ok so I dont know what I did but all I know is I probably broke spotify by accident. If anyone else did this plz speak up also can we fix the bug where spotify crashes and stops the music and no matter what you do to fix it the music wont continue un...

  • Casual Listener
  • Ok so I dont know what I did but all I know is I probably broke spotify by accident. If anyone else did this plz speak up also can we fix the bug where spotify crashes and stops the music and no matt...
  • SpotCreated
  • Roadie
  • 353 Views
  • 1 replies
  • 0 likes
  • Help
  • 353 Views
  • 1 replies
  • 0 likes

bye bye spotify

After a month giving spotify a last try i decided to cancel my subscription.why?Because android app is completely terrible, when i want to listen to music in my phone i dont wanna restart the app 6 times in a row because its frozen, when i want to li...

  • Newbie
  • After a month giving spotify a last try i decided to cancel my subscription. why? Because android app is completely terrible, when i want to listen to music in my phone i dont wanna restart the app...
  • MrDavo
  • Gig Goer
  • 366 Views
  • 1 replies
  • 0 likes
  • 366 Views
  • 1 replies
  • 0 likes

Can't download more songs

I have enough space in my SD card but Spotify won't let me download more songs. Please help me

  • Newbie
  • I have enough space in my SD card but Spotify won't let me download more songs. Please help me
  • MrDavo
  • Gig Goer
  • 422 Views
  • 2 replies
  • 0 likes
  • 422 Views
  • 2 replies
  • 0 likes

(Android) Headset triple click does not go to previous song like most music platforms

On the iOS Spotify app and most Android music players, triple clicking the headset button goes to the previous track. On the Android Spotify app, triple clicking skips two songs forward. This is a very basic feature missing from the Android version o...

  • Casual Listener
  • On the iOS Spotify app and most Android music players, triple clicking the headset button goes to the previous track. On the Android Spotify app, triple clicking skips two songs forward.   Thi...
  • musicamanda
  • Newbie
  • 5454 Views
  • 1 replies
  • 34 likes
  • 5454 Views
  • 1 replies
  • 34 likes

Playback stutter continuously while playing using mobile data

I looked up and can not find a solution to this. Since yesterday every song I play stutter repeatedly. So far, it does not happen when I play with wifi to my sonos system, only with mobile connection using headphones.I have a samsung S6- I have over ...

  • Visitor
  • I looked up and can not find a solution to this. Since yesterday every song I play stutter repeatedly. So far, it does not happen when I play with wifi to my sonos system, only with mobile connection...
  • 411 Views
  • 0 replies
  • 0 likes
  • 411 Views
  • 0 replies
  • 0 likes

Can't play Everything is Alright by TheGloriousSons

the song is no where to be found on my playlist I had it download on, and whenever I search for it, it doesnt show up, but when I look at the artist, it's there, but doesn't play and none of the option buttons show up. what's up with that?

  • Newbie
  • the song is no where to be found on my playlist I had it download on, and whenever I search for it, it doesnt show up, but when I look at the artist, it's there, but doesn't play and none of the opti...
  • 207 Views
  • 0 replies
  • 0 likes
  • 207 Views
  • 0 replies
  • 0 likes

Opcion de almacenamiento sd desapareció

Hace una semana que todas mis canciones descargadas se eliminaron de mi tarjeta sd y la opción de cambiar el almacenamiento desaparecióTelefono: Huawei y6iiAndroid:6.0Cuenta Premium

  • Newbie
  • Hace una semana que todas mis canciones descargadas se eliminaron de mi tarjeta sd y la opción de cambiar el almacenamiento desapareció Telefono: Huawei y6ii Android:6.0 Cuenta Premium
  • 206 Views
  • 0 replies
  • 0 likes
  • 206 Views
  • 0 replies
  • 0 likes