Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 57137 Views
  • 68 replies
  • 25 likes
  • 57137 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 28051 Views
  • 5 replies
  • 0 likes
  • 28051 Views
  • 5 replies
  • 0 likes

Offline music is downloaded "all days"

Hey there, During this weeks my Spotify is working hard. All days i have to that download all my songa because Spotify removes it. My smartphone is an Samsumg S5 Neo and the app is updated. I need help, because im tired with this problem that put my ...

  • Newbie
  • Hey there,   During this weeks my Spotify is working hard. All days i have to that download all my songa because Spotify removes it.  My smartphone is an Samsumg S5 Neo and the app is up...
  • 196 Views
  • 0 replies
  • 0 likes
  • 196 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Choppy connection from phone to car via bluetooth

I am getting a really choppy connection between my Android phone (Software version 6.0) and my Kia radio (2015 Soul, standard issue) via bluetooth. DIdn't use to have this problem. My Spotify software is updated. Any ideas would be greatly appreciate...

  • Casual Listener
  • I am getting a really choppy connection between my Android phone (Software version 6.0) and my Kia radio (2015 Soul, standard issue) via bluetooth. DIdn't use to have this problem. My Spotify softwar...
  • nlloyd
  • Casual Listener
  • 18911 Views
  • 3 replies
  • 1 likes
  • 18911 Views
  • 3 replies
  • 1 likes

Samsung Galaxy S5 Stuttering/Distorting when screen is off

Hey everyone, Recently I have been having trouble with my Samsung Galaxy s5 running Android 6.0.1 Marshmello. The music likes to stutter/cut out then cut back in at random times during songs. This is over Bluetooth as well and on normal headphones. T...

  • Newbie
  • Hey everyone,   Recently I have been having trouble with my Samsung Galaxy s5 running Android 6.0.1 Marshmello. The music likes to stutter/cut out then cut back in at random times during songs...
  • themichamoo
  • Newbie
  • 690 Views
  • 2 replies
  • 1 likes
  • 690 Views
  • 2 replies
  • 1 likes

Running unavailable

Running is gone. When I open browse and look at 'Genres & Moods' there is no Running. The only way for me now is to go to recent played items and select a running playlist. It used to be next to Workout

  • Regular
  • Running is gone. When I open browse and look at 'Genres & Moods' there is no Running. The only way for me now is to go to recent played items and select a running playlist. It used to be next to ...
  • Janoz77
  • Regular
  • 349 Views
  • 4 replies
  • 0 likes
  • 349 Views
  • 4 replies
  • 0 likes

Lockscreen overlay

Hy, does anyone know how to make the lockscreen overlay the whole screen and not this little thing.

  • Newbie
  • Hy, does anyone know how to make the lockscreen overlay the whole screen and not this little thing. 
  • 359 Views
  • 0 replies
  • 0 likes
  • 359 Views
  • 0 replies
  • 0 likes

playback on mobile devices

Kia ora from New Zealand, First of all, I think it's ridiculous Spotify doesn't have a freephone number for customer inquiries - not EVERYONE (including me) has time to sift through Google in order to inform you of a fault toward your Premium service...

  • Newbie
  • Kia ora from New Zealand,   First of all, I think it's ridiculous Spotify doesn't have a freephone number for customer inquiries - not EVERYONE (including me) has time to sift through Google i...
  • MrDavo
  • Gig Goer
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

'Your Library' no longer available after restarting Huawei P10.

Hi,Every time I have to restart my Huawei P10 the Spotify playlists and albums I have added for offline use are no longer available and must be downloaded again. Does anyone else have this problem and is there a solution? Thanks in advance.

  • Newbie
  • Hi, Every time I have to restart my Huawei P10 the Spotify playlists and albums I have added for offline use are no longer available and must be downloaded again. Does anyone else have this problem ...
  • 210 Views
  • 0 replies
  • 1 likes
  • 210 Views
  • 0 replies
  • 1 likes

Orden de canciones en la lista favoritos

Buenos días, Me gustaría saber si es posible, en la app spotify android, de elegir el orden de las canciones de la lista favoritos. Sé que en versiones anteriores el orden era por fecha de "más reciente - última" siento la más reciente guarda la prim...

  • Newbie
  • Buenos días,   Me gustaría saber si es posible, en la app spotify android, de elegir el orden de las canciones de la lista favoritos. Sé que en versiones anteriores el orden era por fecha de "...
  • 758 Views
  • 0 replies
  • 1 likes
  • Android
  • 758 Views
  • 0 replies
  • 1 likes

Ne mutlu türküm diyene.

Arkadaşlar ben android televizyonunda spotify uygulamasında oturum açtım ama premium falan satın almadım müzik falan dinliyorum da acaba ücretlimi üye olmuşumdur yoksa sadece premium üyelermi ücret ödemekte ?

  • Newbie
  • Arkadaşlar ben android televizyonunda spotify uygulamasında oturum açtım ama premium falan satın almadım müzik falan dinliyorum da acaba ücretlimi üye olmuşumdur yoksa sadece premium üyelermi ücret ö...
  • 129 Views
  • 0 replies
  • 0 likes
  • 129 Views
  • 0 replies
  • 0 likes

Connecting problems with spotify connect or app

Hello, suddenly since two days i have the problem that i loose connection between my galaxy s6 and spotify connect wifi.But when i stopp the app by force or uninstall/install the spotify app then directly for a while it runs. I think it looses connec...

  • Newbie
  • Hello,   suddenly since two days i have the problem that i loose connection between my galaxy s6 and spotify connect wifi. But when i stopp the app by force or uninstall/install the spotify a...
  • ErikForsström
  • Casual Listener
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Missing songs

Majority of the songs I had downloaded have disappeared. Is there any way for me to get them back? I had over 1,000 songs so redownloadinf them one by one would take forever

  • Newbie
  • Majority of the songs I had downloaded have disappeared. Is there any way for me to get them back? I had over 1,000 songs so redownloadinf them one by one would take forever   
  • swanky_beats
  • Casual Listener
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Local files synced from desktop

I have a folder on my PC of MP3s that I have made a playlist out of on Spotify. When playing these MP3s from the folder and through the desktop client, they sound great. However, when I sync the playlist onto my phone and listen to it, the audio qual...

  • Casual Listener
  • I have a folder on my PC of MP3s that I have made a playlist out of on Spotify. When playing these MP3s from the folder and through the desktop client, they sound great. However, when I sync the play...
  • 139 Views
  • 0 replies
  • 0 likes
  • 139 Views
  • 0 replies
  • 0 likes

Remove "Devices Available" from the song currently playing

Hi, I'm using Spotify on Android (8.4.18.743 armV7)Is there a way to remove/disable the "Devices available" menu from under the play/pause button on the UI ? The menu keeps popping up when I swipe left/right to change songs.Thanks

  • Newbie
  • Hi, I'm using Spotify on Android (8.4.18.743 armV7) Is there a way to remove/disable the "Devices available" menu from under the play/pause button on the UI ? The menu keeps popping up when I swipe ...
  • 244 Views
  • 0 replies
  • 1 likes
  • 244 Views
  • 0 replies
  • 1 likes

Solved!!Superuser Contribution Music Randomly stops playing

Hey,when i'm using spotify on my moto g5 plus the music randomly stops playing and/or i cant press the play button. Is this a problem caused by spotify, my my device or by G5 Plus in GeneralRegards, Max

  • Casual Listener
  • Hey, when i'm using spotify on my moto g5 plus the music randomly stops playing and/or i cant press the play button. Is this a problem caused by spotify, my my device or by G5 Plus in General Regar...
  • Aimee_T
  • Roadie
  • 1103 Views
  • 1 replies
  • 0 likes
  • 1103 Views
  • 1 replies
  • 0 likes

Solved!! Why are the running playlists gone?

They are not part of the list of genres and moods anymore.

  • Visitor
  • They are not part of the list of genres and moods anymore.
  • Guide506
  • Casual Listener
  • 1094 Views
  • 3 replies
  • 4 likes
  • 1094 Views
  • 3 replies
  • 4 likes

BUG: Android Auto Plays on Other Devices

I am a frequent user of the Android Auto version of Spotify (connect with a Galaxy S8 using Spotify Beta) and the Windows 10 Desktop Spotify client. Often when I use the Windows client, I will play to other devices (computers or Amazon Echos) via Spo...

  • Newbie
  • I am a frequent user of the Android Auto version of Spotify (connect with a Galaxy S8 using Spotify Beta) and the Windows 10 Desktop Spotify client.  Often when I use the Windows client, I ...
  • 202 Views
  • 0 replies
  • 1 likes
  • 202 Views
  • 0 replies
  • 1 likes

Probeabo geholt, bin immernoch Spotify free

Hello there,Ich habe mir das probeabo geholt. Möchte dieses kündigen. Habe jedoch keine Möglichkeit, weil ich überall als "Spotify free" unter Abonnements eingetragen bin. Ich kann alle Funktionen des abos nutzen, habe auch gezahlt. Wie kann ich das ...

  • Visitor
  • Hello there, Ich habe mir das probeabo geholt. Möchte dieses kündigen. Habe jedoch keine Möglichkeit, weil ich überall als "Spotify free" unter Abonnements eingetragen bin. Ich kann alle Funktionen ...
  • KaTr
  • Newbie
  • 725 Views
  • 3 replies
  • 0 likes
  • 725 Views
  • 3 replies
  • 0 likes

Trouble entering spotify and saving songs

Every time I click on spotify i have to log in and all the songs I downloaded last time are gone, i also can't click in any of the options the app has, like "cross fade" or "ecualizator" i have spotify premiun

  • Newbie
  • Every time I click on spotify i have to log in and all the songs I downloaded last time are gone, i also can't click in any of the options the app has, like "cross fade" or "ecualizator" i have spoti...
  • Joe
  • Community Legend
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Feature Request: be able to like a song from the Android Wear watch App

On the phone in the Spotify Notification, when a song is playing it is possible to like a song. It would be nice to have that same option in the Android Wear Playing Notification

  • Newbie
  • On the phone in the Spotify Notification, when a song is playing it is possible to like a song.  It would be nice to have that same option in the Android Wear Playing Notification
  • Joe
  • Community Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Galaxy S6 caught downloading

Hi All,Have a Galaxy S6 running Android 6.0.1 and have recently been experiencing problems downloading tracks for offline listening. At best I can get it download about a dozen tracks and then it stalls. Currently I'm well below the 3,333 cap for off...

  • Newbie
  • Hi All, Have a Galaxy S6 running Android 6.0.1 and have recently been experiencing problems downloading tracks for offline listening. At best I can get it download about a dozen tracks and then it s...
  • 181 Views
  • 0 replies
  • 0 likes
  • 181 Views
  • 0 replies
  • 0 likes