Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 42995 Views
  • 66 replies
  • 25 likes
  • 42995 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878282 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878282 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26451 Views
  • 4 replies
  • 0 likes
  • 26451 Views
  • 4 replies
  • 0 likes

Desktop Controls On Samsung Galaxy 7

A month or two ago I was able to skip songs as many times as I want, go backwards to previously played tracks, and skip forward in the song about 10 seconds or whichever length I wanted. My account was still a free account, ads still showed advertisi...

  • Newbie
  • A month or two ago I was able to skip songs as many times as I want, go backwards to previously played tracks, and skip forward in the song about 10 seconds or whichever length I wanted. My acco...
  • 198 Views
  • 0 replies
  • 0 likes
  • 198 Views
  • 0 replies
  • 0 likes

Playlist

I wanted to add a song in my playlist a few days ago, but when I tried to I couldn't because my playlist is gone. I have my other playlists except that specific one (which is the one I usually listen to music in). I searched it up in the app and it c...

  • Newbie
  • I wanted to add a song in my playlist a few days ago, but when I tried to I couldn't because my playlist is gone. I have my other playlists except that specific one (which is the one I usually listen...
  • Joe
  • Community Legend
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Song amount is different on phone and desktop

Hi,Today I noticed that my desktop app was displaying another amount of songs then my Android app in the same playlist? Any idea why Android playlist has more songs?Thanks!

pEUR1NIsTEekI2zVkSQSkA UoeeyFXpTP_5Z-RVCU8rOw
  • Newbie
  • Hi, Today I noticed that my desktop app was displaying another amount of songs then my Android app in the same playlist? Any idea why Android playlist has more songs? Thanks!
  • 164 Views
  • 0 replies
  • 0 likes
  • 164 Views
  • 0 replies
  • 0 likes

Equalizer on LG G5

Hello! I had a Nexus 5 for two years, and I used Spotify equalizer without a problem. But when I switched to a new LG G5, the Eq. option from the config menu vanished. I've contacted LG, they gave me the best answer possible: use the included Music a...

  • Casual Listener
  • Hello!   I had a Nexus 5 for two years, and I used Spotify equalizer without a problem. But when I switched to a new LG G5, the Eq. option from the config menu vanished. I've contacted LG, the...
  • bumbee808
  • Newbie
  • 8303 Views
  • 5 replies
  • 0 likes
  • 8303 Views
  • 5 replies
  • 0 likes

Samsun J7(2016)

After upgradig app only send that it could not open.

  • Newbie
  • After upgradig app only send that it could not open.
  • 188 Views
  • 0 replies
  • 0 likes
  • 188 Views
  • 0 replies
  • 0 likes

Para qué sirve el botón "Descargar/Descargadas" en Canciones

En el móbil tengo unas cuantas canciones​ guardadas en "Canciones". Las primeras que me guardé se descargaron automáticamente y salen con la flechita verde, pero las que voy guardando ahora tienen un problema, primero se descargan y sale la flechita ...

  • Casual Listener
  • En el móbil tengo unas cuantas canciones​ guardadas en "Canciones". Las primeras que me guardé se descargaron automáticamente y salen con la flechita verde, pero las que voy guardando ahora tienen un...
  • 1470 Views
  • 0 replies
  • 0 likes
  • 1470 Views
  • 0 replies
  • 0 likes

Can't Download Songs in Any of My Playlists or Albums

Hi. Can someone please help me? I can't seem to download songs in any of my playlists or albums. When I add a song in a playlist or when I add an entire album, they do not automatically download the way they did before. (The download button is turned...

  • Casual Listener
  • Hi. Can someone please help me? I can't seem to download songs in any of my playlists or albums. When I add a song in a playlist or when I add an entire album, they do not automatically download the ...
  • 265 Views
  • 0 replies
  • 0 likes
  • Download mode doesn't work
  • 265 Views
  • 0 replies
  • 0 likes

Problems with playing music on Samsung phones

Hello,I have problem with playing music on my Samsung Galaxy S6. I have premium version.So the problem is that I plug my headphones start playin music, my playlist automatically and shuffled. Then I shut down phone. For a while it plays and then I mo...

  • Newbie
  • Hello, I have problem with playing music on my Samsung Galaxy S6. I have premium version. So the problem is that I plug my headphones start playin music, my playlist  automatically and shuffle...
  • 232 Views
  • 0 replies
  • 0 likes
  • 232 Views
  • 0 replies
  • 0 likes

Spotify fecha quando se fecha os aplicativos ativos

Quando o Spotify está funcionando, sempre que fecho os aplicativos ativos o mesmo também fecha.Percebi essa diferença pq vim do GooglePlay e lá mesmo fechando os aplicativos ativos as músicas não desligavam. É possível ele não interromper as músicas ...

  • Newbie
  • Quando o Spotify está funcionando, sempre que fecho os aplicativos ativos o mesmo também fecha. Percebi essa diferença pq vim do GooglePlay e lá mesmo fechando os aplicativos ativos as músicas não d...
  • 1330 Views
  • 0 replies
  • 0 likes
  • 1330 Views
  • 0 replies
  • 0 likes

My local songs do not play on android

I imported several songs from the desktop, and I can play them on the computer without problems, but at the same time I can not play the same songs on the android, they appear grayed out and when I try to play the message '' this song is not availabl...

  • Casual Listener
  • I imported several songs from the desktop, and I can play them on the computer without problems, but at the same time I can not play the same songs on the android, they appear grayed out and when I t...
  • Joe
  • Community Legend
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Ford Sync 3 Connectivity Issues with Spotify via USB

Hello All, I recently purchased a Samsung Galaxy S7, and have had issues with Ford Sync 3 recognizing Spotify. I want to be clear that Sync recognizes there is a USB connection to my phone, however it refuses to recognize Spotify as "Playable Media"....

  • Newbie
  • Hello All,    I recently purchased a Samsung Galaxy S7, and have had issues with Ford Sync 3  recognizing Spotify. I want to be clear that Sync recognizes there is a USB connect...
  • Joe
  • Community Legend
  • 732 Views
  • 1 replies
  • 0 likes
  • 732 Views
  • 1 replies
  • 0 likes

Issue on Login Success callback Method_userPrivate.product = NULL

Cause:On user login(initiated by using Spotify WebAPIs) when we receive the login success callback method we are getting the variable(declared in userPrivate class) “product as null” instead of premium.Additional Details:1. Spotify API - curl -X GET ...

  • Newbie
  • ...bsp;  @Override                 public void success(UserPrivate userPrivate, retrofit.client.Response response) { &n...
  • 366 Views
  • 0 replies
  • 0 likes
  • bug
    Spotify Web API
  • 366 Views
  • 0 replies
  • 0 likes

Bluetooth headset button issues [Android]

Hi,Having problems to control spotify app with bluetooth headset. Nothing else works than volume buttons.Hardware: Oneplus3 & bluedio bt headsetSoftware: Spotify 6.3.0.882I've tried to reconnect the headset, re-install spotify... frankly everything e...

  • Casual Listener
  • Hi, Having problems to control spotify app with bluetooth headset. Nothing else works than volume buttons. Hardware: Oneplus3 & bluedio bt headset Software: Spotify 6.3.0.882 I've t...
  • EmhyrVarEmreis
  • Newbie
  • 4070 Views
  • 24 replies
  • 7 likes
  • 4070 Views
  • 24 replies
  • 7 likes

Account hacked and playlists deleted

Somebody has hacked my Spotify account...no idea how this cod have happened. They deleted all my playlists, is there anyway to restore them?

  • Casual Listener
  • Somebody has hacked my Spotify account...no idea how this cod have happened. They deleted all my playlists, is there anyway to restore them?
  • Andycurry
  • Casual Listener
  • 416 Views
  • 6 replies
  • 0 likes
  • 416 Views
  • 6 replies
  • 0 likes

Volume too low

HiI've noticed that when I'm listening music on Spotify the power of the volume isn't as good as when I'm using other apps (like for example Youtube). I had to download a volume booster because sometimes I couldn't hear songs when at maximum level.An...

  • Newbie
  • Hi I've noticed that when I'm listening music on Spotify the power of the volume isn't as good as when I'm using other apps (like for example Youtube). I had to download a volume booster because som...
  • mrSebbo
  • Casual Listener
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

big data usage when some songs are downloaded

Hello,I have problem with big data usage.I made clear new instalation of spotify app on my android phone.I have set streaming quality to low.I have checked data usage during streaming - about 50MB per hour = it is OK I have downloaded some playlists ...

  • Casual Listener
  • Hello, I have problem with big data usage. I made clear new instalation of spotify app on my android phone. I have set streaming quality to low. I have checked data usage during streaming - about...
  • pavelsimunek
  • Casual Listener
  • 428 Views
  • 1 replies
  • 0 likes
  • 428 Views
  • 1 replies
  • 0 likes

decreasing volume/or music stopping on google pixel

I have a new google pixel that I purchased from verizon and it seems when I use my garmin and spotify the volume turns down automatically I have re-installed the spotify app, changed my do not disturb setting and disabled the equalizer in spotify any...

  • Newbie
  • I have a new google pixel that I purchased from verizon and it seems when I use my garmin and spotify the volume turns down automatically I have re-installed the spotify app, changed my do not distur...
  • 190 Views
  • 0 replies
  • 0 likes
  • 190 Views
  • 0 replies
  • 0 likes

Playlist sorting options

I want to move songs fromm Playlist catagory to Song catagory. I can not find an option to simply move song or folder from one catagory to another

  • Casual Listener
  • I want to move songs fromm Playlist catagory to Song catagory. I can not find an option to simply move song or folder from one catagory to another
  • Joe
  • Community Legend
  • 297 Views
  • 3 replies
  • 0 likes
  • 297 Views
  • 3 replies
  • 0 likes

Solved!! Constantly green circle and get stuck

When I'm navigating in the menus and albums constantly the app get stuck with the green circle, after few seconds a message show up, also when this happen I'm unable to change song or pause it. And when I try to close the app the song still playing e...

  • Newbie
  • When I'm navigating in the menus and albums constantly the app get stuck with the green circle, after few seconds a message show up, also when this happen I'm unable to change song or pause it. And w...
  • Joe
  • Community Legend
  • 1388 Views
  • 2 replies
  • 0 likes
  • 1388 Views
  • 2 replies
  • 0 likes