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Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 42997 Views
  • 66 replies
  • 25 likes
  • 42997 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878284 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878284 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26452 Views
  • 4 replies
  • 0 likes
  • 26452 Views
  • 4 replies
  • 0 likes

Superuser Contribution Login Data Not Stores in Android having Spotify on external SD card

Hi Login Data Not Stores in Android having Spotify on external SD card have to always relogin. Known problem? Using Android 6.0

  • Music Fan
  • Hi   Login Data Not Stores in Android having Spotify on external SD card   have to always relogin.   Known problem?   Using Android 6.0
  • riker1-de
  • Music Fan
  • 593 Views
  • 5 replies
  • 0 likes
  • 593 Views
  • 5 replies
  • 0 likes

android spotify closes

i have samsung galaxy s4 and spoyify app random closes when i listening to music?

  • Newbie
  • i have samsung galaxy s4 and spoyify app random closes when i listening to music?
  • 198 Views
  • 0 replies
  • 0 likes
  • 198 Views
  • 0 replies
  • 0 likes

Chromecast - songs display

Hello Everyone, Since few days, I am encountering a problem on my Google Chromecasft with spotify.In fact, when i'm listening a playlist the display is wrong : i have only one cover album instead of many on my TV. I have added an attachments to expla...

  • Newbie
  • Hello Everyone,   Since few days, I am encountering a problem on my Google Chromecasft with spotify. In fact, when i'm listening a playlist the display is wrong : i have only one cover album ...
  • 272 Views
  • 0 replies
  • 0 likes
  • 272 Views
  • 0 replies
  • 0 likes

Plus symbol and check marks

What are these for??

  • Newbie
  • What are these for??
  • Joe
  • Community Legend
  • 4169 Views
  • 1 replies
  • 0 likes
  • 4169 Views
  • 1 replies
  • 0 likes

No more speech to text with search function

I have my Samsung Galaxy 4 set to automatically update. It is currently running 5.0.1 Lollipop. Other apps still allow speech to text when the keyboard appears. It seems that Spotify is the only app that will not let me use this feature when the keyb...

  • Regular
  • I have my Samsung Galaxy 4 set to automatically update.  It is currently running 5.0.1 Lollipop.   Other apps still allow speech to text when the keyboard appears.  It seems that Spo...
  • nachtmuzic2
  • Casual Listener
  • 3184 Views
  • 6 replies
  • 1 likes
  • safety
  • 3184 Views
  • 6 replies
  • 1 likes

New Gmail account for beta

I recently created a new Gmail account, any way I can get beta versions of Spotify? I've applied for the beta about a month ago, no response yet. My old account has had the beta since a long time. Any method through which I can make my new account a ...

  • Casual Listener
  • I recently created a new Gmail account, any way I can get beta versions of Spotify? I've applied for the beta about a month ago, no response yet. My old account has had the beta since a long time. An...
  • 340 Views
  • 0 replies
  • 0 likes
  • 340 Views
  • 0 replies
  • 0 likes

Solved!! Android not able to fulfill all premium features

Just got a family premium today but on my phone ( Samsung Galaxy J5 2016 ) you can't go back to the previous song, can't repeat the same song all the time and can't fast forward for example untill the middle part. So from the premium only the downloa...

  • Newbie
  • Just got a family premium today but on my phone ( Samsung Galaxy J5 2016 ) you can't go back to the previous song, can't repeat the same song all the time and can't fast forward for example untill th...
  • Joe
  • Community Legend
  • 508 Views
  • 2 replies
  • 0 likes
  • 508 Views
  • 2 replies
  • 0 likes

premium account doesnt working phone

I bought premium for student and it is working in my computer but in my phone doesnt working. In the phone it's free account in computer it's premium.I don't understand why can you help me?

  • Visitor
  • I bought premium for student and it is working in my computer but in my phone doesnt working. In the phone it's free account in computer it's premium. I don't understand why can you help me?
  • Maxim
  • Spotify Star
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Solved!! Media keys aren't working on premium

I got Spotify premium, never had a problem with it before.On my android smarpthone, I can download and listen to songs normally, but when I try to hit next/preview song, it offers me the premium, but I already have the premium. I can go back to the p...

  • Newbie
  • I got Spotify premium, never had a problem with it before. On my android smarpthone, I can download and listen to songs normally, but when I try to hit next/preview song, it offers me the premium, b...
  • Joe
  • Community Legend
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

Spotify Connect **bleep**

Everytime i'm listening to music in my car with the spotify app, it suddenly stops and says You are listening on Blade V580... **bleep** is Blade V580? Then i have to choose, listen on this phone. Look at the attachment

  • Casual Listener
  • Everytime i'm listening to music in my car with the spotify app, it suddenly stops and says You are listening on Blade V580... **bleep** is Blade V580?   Then i have to choose, listen on ...
  • TomPike91
  • Casual Listener
  • 336 Views
  • 3 replies
  • 0 likes
  • 336 Views
  • 3 replies
  • 0 likes

Solved!! Premium funktioniert nicht

Hallo,ich habe vor kurzem mein Premium Abo verlängert mit hilfe eines Gutscheins. Auf dem Pc kann ich auch alle Premiumvorteile nutzen, auf dem Handy(Android) fehlen mir allerdings eineige, wie z.B Songs skippen oder Lieder in die Warteschlange hinzu...

  • Casual Listener
  • Hallo, ich habe vor kurzem mein Premium Abo verlängert mit hilfe eines Gutscheins. Auf dem Pc kann ich auch alle Premiumvorteile nutzen, auf dem Handy(Android) fehlen mir allerdings eineige, wie z.B...
  • DaCoda3400
  • Casual Listener
  • 1988 Views
  • 2 replies
  • 0 likes
  • 1988 Views
  • 2 replies
  • 0 likes

Spotify dinlerken ekranda gözükmüyor

Spotify dinlerken ekranda hiç bir yerde gözükmüyor o yüzden sürekli spotify açıp öyle şarkı degistirebiliyorum

  • Newbie
  • Spotify dinlerken ekranda hiç bir yerde gözükmüyor o yüzden sürekli spotify açıp öyle şarkı degistirebiliyorum
  • 1709 Views
  • 0 replies
  • 2 likes
  • 1709 Views
  • 0 replies
  • 2 likes

can't log in on tablet

I can log in to my account on my Mac computer but by LG tablet says the password or email is wrong. They're not. My son is the owner of the tablet but Settings/Users says I'm the user. What gives?

  • Newbie
  • I can log in to my account on my Mac computer but by LG tablet says the password or email is wrong. They're not. My son is the owner of the tablet but Settings/Users says I'm the user. What gives?
  • 206 Views
  • 0 replies
  • 0 likes
  • 206 Views
  • 0 replies
  • 0 likes

off line listening on nonactive S4

I download playlists on an old S4 (no SIM card) using WIFI. I try to use it off line, it tells me I'm offline and connect. While boating I use someone's hot spot to log in to Spotify and my downlosds are not avail. Help plz

  • Casual Listener
  • I download playlists on an old S4 (no SIM card) using WIFI. I try to use it off line, it tells me I'm offline and connect. While boating I use someone's hot spot to log in to Spotify and my downlosds...
  • jjs519
  • Casual Listener
  • 443 Views
  • 2 replies
  • 0 likes
  • off line listening on nonactive S4
  • 443 Views
  • 2 replies
  • 0 likes

Can´t see track info when Spotify is connected to my Mazda CX3... I am on Android!? Any ideas..

I just switched from Apple to Android, and now i can´t se track info or track lenght..?There where no issues like that befor on iphone. What can i do..?

  • Newbie
  • I just switched from Apple to Android, and now i can´t se track info or track lenght..? There where no issues like that befor on iphone. What  can i do..?
  • 494 Views
  • 0 replies
  • 0 likes
  • 494 Views
  • 0 replies
  • 0 likes

Solved!! Spotify for Android causing massive battery drain and heating of phone

Hello. I recently became a Spotify Premium member after using Freefor about a year. I love the service; however, I feel that the Android app is a bit lacking. I use the downloading playlists feature to avoid having to be constantly connected to a net...

  • Music Fan
  • Hello. I recently became a Spotify Premium member after using Freefor about a year. I love the service; however, I feel that the Android app is a bit lacking. I use the downloading playlists feature ...
  • CBroeter
  • Casual Listener
  • 213355 Views
  • 140 replies
  • 12 likes
  • battery
    drain
    heat
    problem
  • 213355 Views
  • 140 replies
  • 12 likes

Most stable version of spotify for offline songs?

Hi guys, I've been traveling for almost a year and I use spotify to listen to my 3000+ songs that I've downloaded for offline usage.There is a problem with this that occurred more then 5 times, and that is: the off line songs are all of the sudden no...

  • Music Fan
  • Hi guys, I've been traveling for almost a year and I use spotify to listen to my 3000+ songs that I've downloaded for offline usage. There is a problem with this that occurred more then 5 times, and...
  • 1598 Views
  • 0 replies
  • 0 likes
  • 1598 Views
  • 0 replies
  • 0 likes

Spotify Command

Hi aweryone,I used to ios, controlling to Spotify volume and track. But im using Android. I dont used to Spotify Volume..Why?

  • Newbie
  • Hi aweryone, I used to ios, controlling to Spotify volume and track. But im using Android. I dont used to Spotify Volume.. Why?
  • 328 Views
  • 0 replies
  • 0 likes
  • 328 Views
  • 0 replies
  • 0 likes

Spotify started using ridiculous amounts of background data

I have an LG G3, and Spotify randomly started usuing crazy amounts of background data. I tried reinstalling it, and I played one song, and it used 3 mb of foreground data, and 14.50 mb of background data. I only get 1 gb a month so I cant even use sp...

  • Regular
  • I have an LG G3, and Spotify randomly started usuing crazy amounts of background data. I tried reinstalling it, and I played one song, and it used 3 mb of foreground data, and 14.50 mb of background ...
  • Tkrow
  • Newbie
  • 8309 Views
  • 19 replies
  • 2 likes
  • 8309 Views
  • 19 replies
  • 2 likes