Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42752 Views
  • 66 replies
  • 25 likes
  • 42752 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878150 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878150 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26407 Views
  • 4 replies
  • 0 likes
  • 26407 Views
  • 4 replies
  • 0 likes

Solved!! Can't unlink facebook account from Spotify.

I've followed the steps suggested:Logged in to spotify using facebook on PCGo to settingsGo to SocialThere is no option there to disconnect from facebook.It's a free spotify account that is linked to my Facebook, but I have a premium account that I w...

  • Newbie
  • I've followed the steps suggested: Logged in to spotify using facebook on PC Go to settings Go to Social There is no option there to disconnect from facebook. It's a free spotify account that ...
  • Joe
  • Community Legend
  • 1770 Views
  • 1 replies
  • 0 likes
  • 1770 Views
  • 1 replies
  • 0 likes

Spotify App akzeptiert mein Premium Nicht

Die spotify App akzeptiert mein Premium Account nicht.Obwohl ich mir gestern wieder einen weiteren Monat spotify gegönnt habe, kann ich nicht meine Musik hören wie ich will. Laut Email habe ich eine Bestätigung für das bezahlte Abo, kann aber die Lie...

  • Newbie
  • Die spotify App akzeptiert mein Premium Account nicht. Obwohl ich mir gestern wieder einen weiteren Monat spotify gegönnt habe, kann ich nicht meine Musik hören wie ich will. Laut Email habe ich ein...
  • 276 Views
  • 0 replies
  • 0 likes
  • 276 Views
  • 0 replies
  • 0 likes

Premium spotify not reflecting

Hello! I upgraded to spotify premium but my account still shows free. I had tried to log-out,delete and reinstall the app several times but to no avail. Kindly help me on this. Thanks!

  • Casual Listener
  • Hello! I upgraded to spotify premium but my account still shows free. I had tried to log-out,delete and reinstall the app several times but to no avail. Kindly help me on this. Thanks!
  • nsarahman
  • Newbie
  • 530 Views
  • 3 replies
  • 0 likes
  • 530 Views
  • 3 replies
  • 0 likes

J rock

Porque no puedo escuchar openings de anime y pop japones en spotify? Busco las canciones y me aparecen pero no reproducen T_T

  • Newbie
  • Porque no puedo escuchar openings de anime y pop japones en spotify? Busco las canciones y me aparecen pero no reproducen T_T
  • Tuputamadrecule
  • Newbie
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Music won't un-download

So I've hit the download limit of 3,333 songs on my phone, and I've begun to remove some songs from my downloaded music to allow for more, however I've hit a problem with doing this. When I put the slider to the left on an album, changing an album fr...

  • Casual Listener
  • So I've hit the download limit of 3,333 songs on my phone, and I've begun to remove some songs from my downloaded music to allow for more, however I've hit a problem with doing this.   When I ...
  • kiana_rod
  • Newbie
  • 909 Views
  • 1 replies
  • 0 likes
  • 909 Views
  • 1 replies
  • 0 likes

Spotify missing buttons

My spotify is missing buttons on the bottom bar. On the bottom bar it only shows your mixes, home, and search. My wifes spotify shows Home, Browse, Search, Radio, and your library. How can I fix this? I have deleted app and reinstalled folling the in...

  • Casual Listener
  • My spotify is missing buttons on the bottom bar.  On the bottom bar it only shows your mixes, home, and search.  My wifes spotify shows Home, Browse, Search, Radio, and your library.  ...
  • Hasparat
  • Newbie
  • 2887 Views
  • 6 replies
  • 0 likes
  • 2887 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Player stopping after 4 seconds of music!

I update to "8.4.9.271 armV7" and the player now stops after reaching 4 seconds of any music! Play and pause won't work, so I have to open the app, drag to the begining of the music and then it will work, until the next music come...

  • Casual Listener
  • I update to  "8.4.9.271 armV7" and the player now stops after reaching 4 seconds of any music! Play and pause won't work, so I have to open the app, drag to the begining of the music and then it...
  • Maria_B
  • Moderator
  • 2687 Views
  • 1 replies
  • 0 likes
  • 2687 Views
  • 1 replies
  • 0 likes

Superuser Contribution No se actualiza mi Spotify en Android

Buenas tardes, Me han formateado el movil, y cuando he metido el Spotify me he encontrado que no tengo ni una Playlist que yo tenia. los gracioso es que si lo busco en el buscador, me aparece y me deja añadirlo como "Seguir". Desde el ordenador si lo...

  • Newbie
  • Buenas tardes,   Me han formateado el movil, y cuando he metido el Spotify me he encontrado que no tengo ni una Playlist que yo tenia. los gracioso es que si lo busco en el buscador, me aparec...
  • Maria_B
  • Moderator
  • 494 Views
  • 1 replies
  • 0 likes
  • 494 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't subscribe

Why can't I subscribe to Spotify Premium even though I have enough balance in my prepaid account? It just says I have inssuficient funds on my account

  • Newbie
  • Why can't I subscribe to Spotify Premium even though I have enough balance in my prepaid account? It just says I have inssuficient funds on my account
  • Maria_B
  • Moderator
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Solved!! SD card unexpectedly removed

Ok, I have tried time and time again to figure this out and I honestly have gone absolutely crazy. Furthermore, I am going on a roadtrip in a few days and it is imperative that I have my offline music with me. I have an HTC One M8 (Verizon). It has 3...

  • Casual Listener
  • Ok, I have tried time and time again to figure this out and I honestly have gone absolutely crazy. Furthermore, I am going on a roadtrip in a few days and it is imperative that I have my offline musi...
  • Vader2004
  • Casual Listener
  • 1977 Views
  • 4 replies
  • 0 likes
  • 1977 Views
  • 4 replies
  • 0 likes

Superuser Contribution The music sometimes lag or delay for a few seconds on my phone

While I'm connected to a wifi and listening to music on my phone, the music is always discontinuous, delay for seconds and play for seconds. I really think this is the problem of the speed of the wifi but there isn't any problem when I play on my com...

  • Newbie
  • While I'm connected to a wifi and listening to music on my phone, the music is always discontinuous, delay for seconds and play for seconds. I really think this is the problem of the speed of th...
  • Maria_B
  • Moderator
  • 5081 Views
  • 1 replies
  • 1 likes
  • 5081 Views
  • 1 replies
  • 1 likes

Superuser Contribution No SD Card Data

I checked today and all the songs I had downloaded are not stored anymore. I look in settings and see that the option to change storage location is not even greyed out, it's completely gone. I check the SD card, and it says 8.0 GB used, when I try to...

  • Newbie
  • I checked today and all the songs I had downloaded are not stored anymore. I look in settings and see that the option to change storage location is not even greyed out, it's completely gone. I check ...
  • Maria_B
  • Moderator
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost offline files again... Recovery functionality needed!

Hi, read same problem many time but the topic are marked as solved. I use offline files a lot and got a huge amount of playlist. I store my files on the external memory because of the amount of data. Every now and then the mobil crashed directly in s...

  • Newbie
  • Hi,   read same problem many time but the topic are marked as solved.   I use offline files a lot and got a huge amount of playlist. I store my files on the external memory because of t...
  • Maria_B
  • Moderator
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Chromecast found just rarely after devices update

Since the last update my Chromecast is found just rarely.I've to restart Spotify and Chromecast to get it working again. Even if they were connected.All other apps with the API from Google find it instantly

  • Casual Listener
  • Since the last update my Chromecast is found just rarely. I've to restart Spotify and Chromecast to get it working again. Even if they were connected. All other apps with the API from Google find i...
  • 237 Views
  • 0 replies
  • 0 likes
  • 237 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify deleting my offline musics..

Hello. I m using Spotify premium like 2 years. But some times its deleting my downloaded music. For last time im camping like 8 days but first day at my vacation it did it again. And ofc i cant download 800 music without wi-fi or mobile data. I can s...

  • Casual Listener
  • Hello. I m using Spotify premium like 2 years. But some times its deleting my downloaded music. For last time im camping like 8 days but first day at my vacation it did it again. And ofc i cant downl...
  • Maria_B
  • Moderator
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Solved!! How do I find T.I.'s been album Poison?

How do I find T.I.'s been album Poison? I can't seem to find it...

  • Casual Listener
  • How do I find T.I.'s been album Poison? I can't seem to find it...
  • Jay_Bee
  • Newbie
  • 4851 Views
  • 2 replies
  • 1 likes
  • album
    Help
    how to
    T.I.
  • 4851 Views
  • 2 replies
  • 1 likes

spotify causes galaxy s7 to crash randomly

hi everyone, I have been using spotify for the last few years and never ran into major problems but now I have found that my samsung galaxy s7 crashes randomly.My phone's screen will just go black, vibrate and then it shows the galaxy s7 logo and it ...

  • Newbie
  • hi everyone,  I have been using spotify for the last few years and never ran into major problems but now I have found that my samsung galaxy s7 crashes randomly. My phone's screen will just go...
  • Guillotine20
  • Newbie
  • 628 Views
  • 1 replies
  • 3 likes
  • 628 Views
  • 1 replies
  • 3 likes

Music Stops After Each Track

I have to push play after each song. This has never happened to me before. How do I fix it?

  • Newbie
  • I have to push play after each song. This has never happened to me before. How do I fix it?
  • 129 Views
  • 0 replies
  • 0 likes
  • 129 Views
  • 0 replies
  • 0 likes

Help...lost all playlist...

Not sure what I did, but here goes...my wife noticed her playlists weren't showing up when she logged onto other devices. Her tablet could only be accessed from her tablet. When she would log in onto another device there were 2 playlists made by spot...

  • Casual Listener
  • Not sure what I did, but here goes...my wife noticed her playlists weren't showing up when she logged onto other devices.  Her tablet could only be accessed from her tablet.  When she would...
  • jramse99
  • Casual Listener
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Cannot find song

I'm compiling a rock covers playlist, but some songs I have as mp3 I cannot find on Spotify. Foo Fighters band on the run (which a google search says is there), evanesense heartshaped box & audioslave seven nation army. Any ideas where I can get thes...

  • Casual Listener
  • I'm compiling a rock covers playlist, but some songs I have as mp3 I cannot find on Spotify. Foo Fighters band on the run (which a google search says is there), evanesense heartshaped box & audio...
  • 144 Views
  • 0 replies
  • 0 likes
  • 144 Views
  • 0 replies
  • 0 likes