Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 63646 Views
  • 68 replies
  • 26 likes
  • 63646 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28654 Views
  • 5 replies
  • 0 likes
  • 28654 Views
  • 5 replies
  • 0 likes

Sounds getting interrupted

There are times that sounds get interrupted whenever I perform a task on Twitter, like pressing home icon, search, etc. This doesn't happen very often, but I would like to know if this is on Twitter's side.

  • Newbie
  • There are times that sounds get interrupted whenever I perform a task on Twitter, like pressing home icon, search, etc. This doesn't happen very often, but I would like to know if this is on Twitter'...
  • 271 Views
  • 0 replies
  • 0 likes
  • 271 Views
  • 0 replies
  • 0 likes

Daily mix

I accidentally pressed this button on a song. Is there a way to undo this?

  • Newbie
  • I accidentally pressed this 🚫 button on a song. Is there a way to undo this?
  • Joe
  • Community Legend
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Can't log in

Ever since the last update I haven't been able to log into the android app. It accepts my email and my password, logs into my acc, shows me that I am offline and immediately kicks me off the account!

  • Newbie
  • Ever since the last update I haven't been able to log into the android app. It accepts my email and my password, logs into my acc, shows me that I am offline and immediately kicks me off the account!
  • 230 Views
  • 0 replies
  • 0 likes
  • 230 Views
  • 0 replies
  • 0 likes

Won't let me login

I recently updated my computer so I got logged out of my account and now it says it wont let me log back in. I can login online but with the app it wont let me (both on my phone and my laptop). It says my country does not match the one in my profile ...

  • Newbie
  • I recently updated my computer so I got logged out of my account and now it says it wont let me log back in.  I can login online but with the app it wont let me (both on my phone and my laptop)....
  • Joe
  • Community Legend
  • 377 Views
  • 1 replies
  • 0 likes
  • 377 Views
  • 1 replies
  • 0 likes

Basic Android

How do I get to my music once I login? Account options, upgrade, restore deleted lists, but nothing to get to the actual music. Please help.

  • Casual Listener
  • How do I get to my music once I login? Account options, upgrade, restore deleted lists, but nothing to get to the actual music. Please help.
  • lubos
  • Roadie
  • 340 Views
  • 2 replies
  • 0 likes
  • 340 Views
  • 2 replies
  • 0 likes

No tengo la misma libertad para escuchar musica en android que en pc

Pues bien. En el computador puedo escuchar las canciones que quiera...hace poco instalé la app en android y todo aparece bloqueado (letras grises) y la unica forma para escuchar musica es en modo aleatorio. Ademas que me restringe algunas opciones de...

  • Newbie
  • Pues bien. En el computador puedo escuchar las canciones que quiera...hace poco instalé la app en android y todo aparece bloqueado (letras grises) y la unica forma para escuchar musica es en modo ale...
  • 292 Views
  • 0 replies
  • 0 likes
  • 292 Views
  • 0 replies
  • 0 likes

Queuing Issues with Chromecast Audio

There seems to be a fair amount of issues with Chromecast Audio and Spotify. But something I have yet to find any word about are the queuing issues with Chromecast Audio and Spotify. Playing from an album or playlist seems to work fine, but when you ...

  • Casual Listener
  • There seems to be a fair amount of issues with Chromecast Audio and Spotify. But something I have yet to find any word about are the queuing issues with Chromecast Audio and Spotify. Playing fro...
  • user-removed
  • Not applicable
  • 2442 Views
  • 8 replies
  • 7 likes
  • 2442 Views
  • 8 replies
  • 7 likes

Chromecast Audio is not visible after WiFi re-connect (Samsung S6 Android 6)

When my Samsung S6 (Android 6) reconnect to the Chromecast WiFi SSID (same SSID between Smartphone and Chromecast), the available casting devices do not show anymore. I need to reboot the phone for making the device available again.What can be done t...

  • Newbie
  • When my Samsung S6 (Android 6) reconnect to the Chromecast WiFi SSID (same SSID between Smartphone and Chromecast), the available casting devices do not show anymore.  I need to reboot the phone...
  • user-removed
  • Not applicable
  • 2133 Views
  • 13 replies
  • 12 likes
  • 2133 Views
  • 13 replies
  • 12 likes

Earphone buttons not working anymore

Hi, guys. I have a LG G3 - Android 6.0 Marshmallow - and I use a regular samsung earphone (S4 reagular smartphone). I have been using this earphone and Spotify for about 3/4 months and before that, I used the Rocket Player with no problem.But since t...

  • Newbie
  • Hi, guys.   I have a LG G3 - Android 6.0 Marshmallow - and I use a regular samsung earphone (S4 reagular smartphone). I have been using this earphone and Spotify for about 3/4 months and befor...
  • 374 Views
  • 0 replies
  • 0 likes
  • 374 Views
  • 0 replies
  • 0 likes

Mobile app freezes and crashes All. The. Time.

Hey can anyone tell me why this mobile app freezes and crashes at least 12 times a day? So frustrating paying for this and having my workout interrupted 10 times bc my app randomly freezes.

  • Newbie
  • Hey can anyone tell me why this mobile app freezes and crashes at least 12 times a day? So frustrating paying for this and having my workout interrupted 10 times bc my app randomly freezes.
  • 406 Views
  • 0 replies
  • 0 likes
  • 406 Views
  • 0 replies
  • 0 likes

Will not let me log in on my phone.

When I try to open app I get a screen with 3 options. Subscribe, log in with Facebook or log in. I always have used Facebook to log in but it won't let me anymore. A message pops up saying that I am in offline mode and that Ihave to be online to log ...

  • Casual Listener
  • When I try to open app I get a screen with 3 options. Subscribe, log in with Facebook or log in.  I always have used Facebook to log in but it won't let me anymore.  A message pops up sayin...
  • Diggerdave
  • Casual Listener
  • 362 Views
  • 2 replies
  • 0 likes
  • 362 Views
  • 2 replies
  • 0 likes

Android in car 4.2.1

Spotify was working in my car and I erased the sd card in error. Don't have the card as its a second hand car, Spotify is saying cannot log on as offline. It's not offline and all other devices are connecting. I have tried to install from my pc throu...

  • Newbie
  • Spotify was working in my car and I erased the sd card in error. Don't have the card as its a second hand car, Spotify is saying cannot log on as offline. It's not offline and all other devices are c...
  • 251 Views
  • 0 replies
  • 0 likes
  • 251 Views
  • 0 replies
  • 0 likes

Samsung smart tv

Why won't it let me login? I've logged in on 4 other devices without problems. Keeps saying something wrong with either username or password. Have re-typed many, many times.

  • Casual Listener
  • Why won't it let me login? I've logged in on 4 other devices without problems. Keeps saying something wrong with either username or password. Have re-typed many, many times.
  • 260 Views
  • 0 replies
  • 0 likes
  • 260 Views
  • 0 replies
  • 0 likes

Unable to delete cache

Hi everyone! I have this really nagging problem which I'm unable to fix without fetching an adapter for my microSD-card. The problem is that I'm unable to delete spotifys cache. And (probably somehow related) according to my filemanager, spotifys fol...

  • Regular
  • Hi everyone! I have this really nagging problem which I'm unable to fix without fetching an adapter for my microSD-card. The problem is that I'm unable to delete spotifys cache. And (probably somehow...
  • Rekcah
  • Regular
  • 3458 Views
  • 10 replies
  • 1 likes
  • 3458 Views
  • 10 replies
  • 1 likes

App keeps logging out

Hi,I was using Spotify premium for more than a year without any problems. However, last week, when I opened the Android app, I was signed out. So I logged in, saved my playlists and continues using the app. But two days later, when I opened the app, ...

  • Regular
  • Hi, I was using Spotify premium for more than a year without any problems. However, last week, when I opened the Android app, I was signed out. So I logged in, saved my playlists and continues ...
  • Joe
  • Community Legend
  • 974 Views
  • 5 replies
  • 0 likes
  • 974 Views
  • 5 replies
  • 0 likes

Offline tracks not showing

The problem is, suddenly all my downloaded offline songs disappeared, so I can't listen to them while not being online. The strange thing is it still takes up space at my SD card, so they were not deleted, the app just "forgets" them somehow. This is...

  • Casual Listener
  • The problem is, suddenly all my downloaded offline songs disappeared, so I can't listen to them while not being online. The strange thing is it still takes up space at my SD card, so they were not de...
  • Drix
  • Regular
  • 634 Views
  • 2 replies
  • 2 likes
  • 634 Views
  • 2 replies
  • 2 likes

Android 7 upgrade - No media info on Bluetooth

After upgrading my Sony Xperia Z5 to Android 7.0The music info stopped appearing on my car stereo via Bluetooth. I'm not even able to skip songs with the steering wheel controls.Any one else having this same issue?

  • Casual Listener
  • After upgrading my Sony Xperia Z5 to Android 7.0 The music info stopped appearing on my car stereo via Bluetooth. I'm not even able to skip songs with the steering wheel controls. Any one else havi...
  • 3quilibrium
  • Regular
  • 2144 Views
  • 16 replies
  • 1 likes
  • 2144 Views
  • 16 replies
  • 1 likes

Add support for Google ChromeCas

No recibo la última actualización de spotify del diseño

  • Newbie
  • No recibo la última actualización de spotify del diseño
  • ferdybossy
  • Casual Listener
  • 330 Views
  • 1 replies
  • 0 likes
  • 330 Views
  • 1 replies
  • 0 likes

apagar histórico de reprodução das músicas

Não consigo apagar o histórico de reprodução das músicas e playlists executadas. Já vi outros usuarios perguntando mas nao acho a resposta. Apaguei no app do desktop mas no app do android continua. É chato ficar aquele monte de coisa ali sendo que vc...

  • Newbie
  • Não consigo apagar o histórico de reprodução das músicas e playlists executadas. Já vi outros usuarios perguntando mas nao acho a resposta. Apaguei no app do desktop mas no app do android continua. É...
  • 18780 Views
  • 0 replies
  • 6 likes
  • 18780 Views
  • 0 replies
  • 6 likes

Autoplay sometime doesn't work

Unlike a lot of other users I like the Autoplay feature (where Spotify starts the album radio after the album finishes) but often it doesn't start automatically. This is the same on both the Android and Mac versions (and I'm on the latest version for...

  • Roadie
  • Unlike a lot of other users I like the Autoplay feature (where Spotify starts the album radio after the album finishes) but often it doesn't start automatically. This is the same on both the Android ...
  • 555 Views
  • 0 replies
  • 1 likes
  • 555 Views
  • 0 replies
  • 1 likes