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Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 42970 Views
  • 66 replies
  • 25 likes
  • 42970 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878274 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878274 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26448 Views
  • 4 replies
  • 0 likes
  • 26448 Views
  • 4 replies
  • 0 likes

Re: Shuts down after hit play!

have same trouble as soon i log on my Samsung galaxy S7 edge its crashing.. after the new update ive gotten this issue as well as the storage issue reported.. ive been using my SD card for download.. but i had no issues with this before the latest 2 ...

  • Casual Listener
  • have same trouble as soon i log on my Samsung galaxy S7 edge its crashing..  after the new update ive gotten this issue as well as the storage issue reported.. ive been using my SD card for dow...
  • MissSPG
  • Casual Listener
  • 250 Views
  • 2 replies
  • 0 likes
  • 250 Views
  • 2 replies
  • 0 likes

syncing to facebook

I'm getting a error message that says I am already synced to a account on FB. How do I remove that so I can sync my Spotify to fb ??

  • Casual Listener
  • I'm getting a error message that says I am already synced to a account on FB. How do I remove that so I can sync my Spotify to fb ??
  • Joe
  • Community Legend
  • 435 Views
  • 3 replies
  • 0 likes
  • 435 Views
  • 3 replies
  • 0 likes

Spotify pauses downloaded songs on Huawei android

Device:Huawei Y6 IIOperating System Version:Android 5.1Spotify Version:8.4.7.1108Account:PremiumDescription:Some downloaded songs pause automatically. The songs that pause automatically are always the same and they pause on the same spot in the song....

  • Casual Listener
  • Device: Huawei Y6 II Operating System Version: Android 5.1 Spotify Version: 8.4.7.1108 Account: Premium Description: Some downloaded songs pause automatically. The songs that pause automatic...
  • iPoerk
  • Casual Listener
  • 746 Views
  • 2 replies
  • 0 likes
  • 746 Views
  • 2 replies
  • 0 likes

Spotify keeps pausing at random intervals. At the moment its pausing every 30 seconds or so.

Spotify keeps pausing after only a few seconds. I've tried force stopping the app and clearing cache but if anything it's worse.

  • Newbie
  • Spotify keeps pausing after only a few seconds. I've tried force stopping the app and clearing cache but if anything it's worse.
  • Joe
  • Community Legend
  • 479 Views
  • 1 replies
  • 0 likes
  • 479 Views
  • 1 replies
  • 0 likes

Solved!! appli windows vs android

Hi,Avec windows 10, je peux lire en aléatoire un ensemble de playlist. Je crée un dossier et je mets plusieurs playlists dans ce dossier. Je peux lire en aléatoire le dossier complet.Avec Android, je suis obligé de choisir la playlist dans le dossier...

  • Casual Listener
  • Hi, Avec windows 10, je peux lire en aléatoire un ensemble de playlist. Je crée un dossier et je mets plusieurs playlists dans ce dossier. Je peux lire en aléatoire le dossier complet. Avec Android...
  • mamastem
  • Casual Listener
  • 420 Views
  • 2 replies
  • 0 likes
  • 420 Views
  • 2 replies
  • 0 likes

Cómo ver las letras en 2017 para un Moto g 4 plus ?

Necesito ayuda, ya que ahora descubro que tiene asociación con genius Spotify, pero yo no puedo ver las letras. Ayúdenme por favor y gracias.

  • Newbie
  • Necesito ayuda, ya que ahora descubro que tiene asociación con genius Spotify, pero yo no puedo ver las letras. Ayúdenme por favor y gracias.
  • 186 Views
  • 0 replies
  • 0 likes
  • 186 Views
  • 0 replies
  • 0 likes

Playlist bei Neustart bei zuletzt gespielten Titel starten

Hallo,gibt es die Möglichkeit eine Playlist so einzustellen, das sie beim erneuten Start beim zuletzt gespielten Titel startet?

  • Newbie
  • Hallo, gibt es die Möglichkeit eine Playlist so einzustellen, das sie beim erneuten Start beim zuletzt gespielten Titel startet?  
  • 261 Views
  • 0 replies
  • 0 likes
  • 261 Views
  • 0 replies
  • 0 likes

Spotify Songs Not Downloading

Hi, no songs are now downloading into my account on my songs list. I only have 237 songs, so I have not exceeded the song limit, but I am on a family account. Does this affect this and how can I get my songs to download?

  • Casual Listener
  • Hi, no songs are now downloading into my account on my songs list. I only have 237 songs, so I have not exceeded the song limit, but I am on a family account. Does this affect this and how can I get ...
  • Joe
  • Community Legend
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Spotify for Family lets only one family member access and play their playlists

I upgraded to Premium Family last night. Both my daughter and I uninstalled and reinstalled the app, it would let only one of us access Spotify. What are we doing wrong?

  • Newbie
  • I upgraded to Premium Family last night. Both my daughter and I uninstalled and reinstalled the app, it would let only one of us access Spotify. What are we doing wrong?
  • 136 Views
  • 0 replies
  • 0 likes
  • 136 Views
  • 0 replies
  • 0 likes

Reprodução

Mesmo eu sendo premium, minhas músicas só tocam em modo aleatório. Oq faço?

  • Newbie
  • Mesmo eu sendo premium, minhas músicas só tocam em modo aleatório. Oq faço?
  • MarceloJRS
  • Newbie
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

showing unfollowed artist

hi!somehow spotify is showing me an artist in my artist page that i am not following and of whom i dont have any saved songsi tried following and unfollowing but it seems like it wont go awayany suggestions on what i might be doing wrong would be gre...

  • Music Fan
  • hi! somehow spotify is showing me an artist in my artist page that i am not following and of whom i dont have any saved songs i tried following and unfollowing but it seems like it wont go away an...
  • Lifeloverr
  • Music Fan
  • 389 Views
  • 5 replies
  • 0 likes
  • 389 Views
  • 5 replies
  • 0 likes

Spotify App Wont Play/Sync My Local Files From Laptop

I got Spotify Premium about two months ago and it has been working perfectly! The only problem is that ever since today, my downloaded local files wont play (only about 3 work, the rest are not downloaded apparently.) I've tried redownloading them, d...

  • Visitor
  • I got Spotify Premium about two months ago and it has been working perfectly! The only problem is that ever since today, my downloaded local files wont play (only about 3 work, the rest are not ...
  • Joe
  • Community Legend
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Por que no puedo seleccionar canciones wn mi cwlular pero en mi tablet si

No puedo seleccionar canciones en mi celular pero lo intento en mi tablet y si puedo, esto pasa desde que acabo mi periodo premium ya que antes si podia en ambos aparatos, alguien me podria explicar por que pasa y como solucionarlo?

  • Newbie
  • No puedo seleccionar canciones en mi celular pero lo intento en mi tablet y si puedo, esto pasa desde que acabo mi periodo premium ya que antes si podia en ambos aparatos, alguien me podria explicar ...
  • Helen1977
  • Newbie
  • 8565 Views
  • 2 replies
  • 0 likes
  • 8565 Views
  • 2 replies
  • 0 likes

Clear Library

I am trying to find a way to wipe out my entire "all saved songs" library. I have already deleted the cache, so they're no longer downloaded, but they still appear in the library. Is there another way of doing this besides removing them one by one? O...

  • Casual Listener
  • I am trying to find a way to wipe out my entire "all saved songs" library. I have already deleted the cache, so they're no longer downloaded, but they still appear in the library. Is there another wa...
  • craneman511
  • Casual Listener
  • 30361 Views
  • 4 replies
  • 0 likes
  • 30361 Views
  • 4 replies
  • 0 likes

Problems with storage - spotify takes up far too much data (Swedish transcript with sony support)

My Sony Xperia Z3 said that the internal storage was full (is around 12gb). It said also that spotify took up 25gb storage. Have a 128gb sd-card with 70gb free. If I look at the app info it says that only 50mb is taken on the internal storage by spot...

  • Gig Goer
  • My Sony Xperia Z3 said that the internal storage was full (is around 12gb). It said also that spotify took up 25gb storage. Have a 128gb sd-card with 70gb free. If I look at the app info it says...
  • flunknewstead
  • Gig Goer
  • 2592 Views
  • 2 replies
  • 1 likes
  • Android App
  • 2592 Views
  • 2 replies
  • 1 likes

Problems deleting songs from my favorite songs

Hello,I imported some songs from my phone to my favorite songs and now they got deleted. The problem is that the songs are still in my favorite list but I can't delete it from there because the file doesn't exist any more and I don't know how to get ...

  • Newbie
  • Hello, I imported some songs from my phone to my favorite songs and now they got deleted. The problem is that the songs are still in my favorite list but I can't delete it from there because the fil...
  • 231 Views
  • 0 replies
  • 0 likes
  • 231 Views
  • 0 replies
  • 0 likes

Text messages delayed on phone

I've searched and searched and cant find anything related to my issue. My previous phone (LG G5) was having bad issues with texts dissapearing or being delayed. I got so fed up with it, i upgraded to an LG G6. Now im getting the same text messages is...

  • Visitor
  • I've searched and searched and cant find anything related to my issue.   My previous phone (LG G5) was having bad issues with texts dissapearing or being delayed.  I got so fed up with it...
  • 384 Views
  • 0 replies
  • 0 likes
  • 384 Views
  • 0 replies
  • 0 likes

Solved!! Disappeared Downloads

Good evening! I need your help with one thing. Every time I download músic on spotify, on my android device, they simply desappear. I just don't know what to do anymore, please, help me!

  • Visitor
  • Good evening!   I need your help with one thing. Every time I download músic on spotify, on my android device, they simply desappear. I just don't know what to do anymore, please, help me! 😕
  • hotnspicyyyyyy
  • Roadie
  • 741 Views
  • 1 replies
  • 0 likes
  • 741 Views
  • 1 replies
  • 0 likes

Spotify Connect Not working with echo dot when connected via mobile hotspot

I have an echo dot on my car, it is connected with the internet via mobile hotspot from my android Device. I can't control the music on echo dot via Spotify app on the android Device that is serving the hotspot. "Available devices" isn't shown in Spo...

  • Newbie
  • I have an echo dot on my car, it is connected with the internet via mobile hotspot from my android Device. I can't control the music on echo dot via Spotify app on the android Device that is serving ...
  • 1131 Views
  • 0 replies
  • 0 likes
  • available devices
    Car
    Echo Dot
    hotspot
    Mobile
  • 1131 Views
  • 0 replies
  • 0 likes