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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43309 Views
  • 66 replies
  • 25 likes
  • 43309 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878470 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878470 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26521 Views
  • 4 replies
  • 0 likes
  • 26521 Views
  • 4 replies
  • 0 likes

No Music with headphones

Hey Guys, I actually have a problem with my Sony Xperia Z3 Spotify APP.Spotify is working on Andoroid 6 without Headphones, so there is no problem so far. But even if i connect my phone with my non-wireless headphone (Bose), there is no more sound. T...

  • Newbie
  • Hey Guys,   I actually have a problem with my Sony Xperia Z3 Spotify APP. Spotify is working on Andoroid 6 without Headphones, so there is no problem so far. But even if i conn...
  • 175 Views
  • 0 replies
  • 0 likes
  • 175 Views
  • 0 replies
  • 0 likes

No funciona con autoradio Parrot

Spotify no esta funcionando con la aplicacion para autoradio Parrot la seccion de busqueda de artistas cada vez que uno desea un artista y buscar su album sale que no hay nada , y soy usuario premium

  • Newbie
  • Spotify no esta funcionando con la aplicacion para autoradio Parrot la seccion de busqueda de artistas cada vez que uno desea un artista y buscar su album sale que no hay nada , y soy usuario premium
  • ZeroNanaki
  • Newbie
  • 500 Views
  • 1 replies
  • 2 likes
  • 500 Views
  • 1 replies
  • 2 likes

Phone is controlling ipad

I'm trying to listen to music on my ipad at work. Everytime I start music on the ipad, my samsung s7 starts playing it too. They're not on the same network and they didn't do this a couple of weeks ago.Does anyone know how to stop it? It's really ann...

  • Newbie
  • I'm trying to listen to music on my ipad at work. Everytime I start music on the ipad, my samsung s7 starts playing it too. They're not on the same network and they didn't do this a couple of weeks a...
  • 152 Views
  • 0 replies
  • 0 likes
  • 152 Views
  • 0 replies
  • 0 likes

Downloaded songs not showing in library "songs"

I just started Spotify a few weeks ago and I noticed that my downloaded songs are not showing in my library. I downloaded playlists such as Global Top 50 and in my library it showed nothing. After that I tried saving every song individually and it wo...

  • Casual Listener
  • I just started Spotify a few weeks ago and I noticed that my downloaded songs are not showing in my library. I downloaded playlists such as Global Top 50 and in my library it showed nothing. After th...
  • nikuafreak
  • Casual Listener
  • 632 Views
  • 2 replies
  • 0 likes
  • 632 Views
  • 2 replies
  • 0 likes

Musica si mette in pausa su huawey p9plus

Ciao, qualcuno sa perche' su huawey p9 la musica si mette in pausa a schermo spenti e ad intervalli irregolari, ho gia dato tutte le autorizzazioni per la batteria, mai capitato su altri telefoni, grazie

  • Newbie
  • Ciao, qualcuno sa perche' su huawey p9 la musica si mette in pausa a schermo spenti e ad intervalli irregolari, ho gia dato tutte le autorizzazioni per la batteria, mai capitato su altri telefoni, gr...
  • 668 Views
  • 0 replies
  • 0 likes
  • 668 Views
  • 0 replies
  • 0 likes

Can't save to SD card

Hi, I'm currently use a Samsung Galaxy S7. I'm having troubles saving my data to my external storage instead of my internal storage. I've searched for it and I know that there are solutions given by spotify here https://support.spotify.com/is/using_s...

  • Newbie
  • Hi,   I'm currently use a Samsung Galaxy S7. I'm having troubles saving my data to my external storage instead of my internal storage.   I've searched for it and I know that there are s...
  • MattSuda
  • Spotify Star
  • 845 Views
  • 1 replies
  • 0 likes
  • 845 Views
  • 1 replies
  • 0 likes

Spotify app minimizes instantly - Moto Z Play - LineageOS - 7.1.1

I've installed LineageOS on my Moto Z Play with Nougat 7.1.1Spotify worked for half a day without any problems. But then it crashes instantly after start. Sometimes I can see the dialog to decide wether to log in or create an account. But never come ...

  • Newbie
  • I've installed LineageOS on my Moto Z Play with Nougat 7.1.1 Spotify worked for half a day without any problems. But then it crashes instantly after start. Sometimes I can see the dialog to decide w...
  • 325 Views
  • 0 replies
  • 0 likes
  • 325 Views
  • 0 replies
  • 0 likes

Notification at top of my samsung

Hi all, My spotify notification at the top of my samsung A5 wont go away. I used to just swipe it and it went when I had finished listening but this is not happening now. This means that it keeps playing when in my pocket and also whenever I listen t...

  • Newbie
  • Hi all,   My  spotify notification at the top of my samsung A5 wont go away. I used to just swipe it and it went when I had finished listening but this is not happening now.   This...
  • 261 Views
  • 0 replies
  • 0 likes
  • 261 Views
  • 0 replies
  • 0 likes

Start Playlist about widget button in my home screen

Hello,I would like to start playing a special playlist with a widget button in my home screen of my smartphone. Can you help me please?

  • Newbie
  • Hello, I would like to start playing a special playlist with a widget button in my home screen of my smartphone. Can you help me please? 😀
  • 238 Views
  • 0 replies
  • 0 likes
  • 238 Views
  • 0 replies
  • 0 likes

Spotify app randomly disconnecting when not used, making me lose my synced playlists

Hello, I have a rooted LG G3 (LG-D855) using CyanogenMod version 12.1-20151026-NIGHTLY-d855, and used to live in France where I had no issues at all with spotify on my phone. But since I came to New Zealand 4 months ago (and had to change my payment ...

  • Casual Listener
  • Hello,   I have a rooted LG G3 (LG-D855) using CyanogenMod version 12.1-20151026-NIGHTLY-d855, and used to live in France where I had no issues at all with spotify on my phone. But since I cam...
  • 310 Views
  • 0 replies
  • 0 likes
  • 310 Views
  • 0 replies
  • 0 likes

Bug when music started

Hello, SpotifyI have a Galaxy Note 4, official Google Play App. This newtest version have one critical bug. When i want song, click music dont play. Stay in 0:00 and nothing after i click pause/play again bugs still here.. When a click to music line....

  • Newbie
  • Hello, Spotify I have a Galaxy Note 4, official Google Play App. This newtest version have one critical bug. When i want song, click music dont play. Stay in 0:00 and nothing after i click pause/pla...
  • 202 Views
  • 0 replies
  • 0 likes
  • 202 Views
  • 0 replies
  • 0 likes

Unable to control volume when Android screen off/locked

Until recently I was able to control Spotify Connect volume from my phone (Chromecast Audio) but this no longer works. I have to unlock the phone and enter the Spotify app in order to control volume!Is this a bug? Will this feature be returning?

  • Regular
  • Until recently I was able to control Spotify Connect volume from my phone (Chromecast Audio) but this no longer works. I have to unlock the phone and enter the Spotify app in order to control volume!...
  • cericthered
  • Casual Listener
  • 2223 Views
  • 5 replies
  • 3 likes
  • 2223 Views
  • 5 replies
  • 3 likes

Spotify stops playing in desktop/laptop and starts in my android device

Hello there.I use my Spotify account in 3 devices, desktop (home); laptop (work), both Windows, and my cellphone (Galaxy S7 Edge). Never had this problem before with my old LG G3.And just as the title says, while I'm listening something during at wor...

  • Newbie
  • Hello there. I use my Spotify account in 3 devices, desktop (home); laptop (work), both Windows, and my cellphone (Galaxy S7 Edge). Never had this problem before with my old LG G3. And just as the ...
  • 300 Views
  • 0 replies
  • 1 likes
  • 300 Views
  • 0 replies
  • 1 likes

Superuser Contribution Strange songs appearing on my play list

Something really weird is happening. I suspect its when I go to a certain same location, but haven't verified. I suddenly have a strange song of artist that I did not choose or a song I would never listen to (it's vietamese, not that i have anything ...

  • Newbie
  • Something really weird is happening. I suspect its when I go to a certain same location, but haven't verified. I suddenly have a strange song of artist that I did not choose or a song I would never l...
  • Leonardo
  • Roadie
  • 2892 Views
  • 1 replies
  • 0 likes
  • 2892 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cant download any song

I can't download any, songThe spotify app download the first 3 songs and it just stuck in one song it just doesn't move

  • Newbie
  • I can't download any, song The spotify app download the first 3 songs and it just stuck in one song it just doesn't move
  • Leonardo
  • Roadie
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Device Available Issues

Is anyone else having issues with the newest spotify updating seeing all the devices available? In the past, I have been able to see the other devices that are logged on. Now, is there distance limitation for devices outside a certain range? You used...

  • Newbie
  • Is anyone else having issues with the newest spotify updating seeing all the devices available? In the past, I have been able to see the other devices that are logged on. Now, is there distance limit...
  • kirashi
  • Community Legend
  • 2615 Views
  • 2 replies
  • 0 likes
  • 2615 Views
  • 2 replies
  • 0 likes

Equalizer for Android

I continue to read arguments about the equalizer for Apple devices, but recently I bought an android and can not find it anymore. Before it was easily found in the settings. is the equalizer not available for Android?

  • Newbie
  • I continue to read arguments about the equalizer for Apple devices, but recently I bought an android and can not find it anymore. Before it was easily found in the settings. is the equalizer not avai...
  • Joe
  • Community Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Spotify extremely slow via wifi

My Spotify using wi-fi connection is extremely slow although I have fastest line available in Germany. Frontend is almost not loading and downloads are extremely slow.4g is ok.

  • Casual Listener
  • My Spotify using wi-fi connection is extremely slow although I have fastest line available in Germany. Frontend is almost not loading and downloads are extremely slow. 4g is ok.
  • Hubo
  • Community Legend
  • 2721 Views
  • 5 replies
  • 2 likes
  • 2721 Views
  • 5 replies
  • 2 likes

Waiting and waiting and waiting. (iTunes sync with iOS/Mac Spotify)

For the past week, I've tried every single solution offered up online - both within this forum and elsewhere (resetting wifi, reinstalling Spotify, restarting computer, etc.) - in regards to Spotify desktop not syncing any my local files with the Spo...

  • Casual Listener
  • For the past week, I've tried every single solution offered up online - both within this forum and elsewhere (resetting wifi, reinstalling Spotify, restarting computer, etc.) - in regards to Spotify ...
  • matbaxt
  • Casual Listener
  • 288 Views
  • 3 replies
  • 0 likes
  • 288 Views
  • 3 replies
  • 0 likes