Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43250 Views
  • 66 replies
  • 25 likes
  • 43250 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878437 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878437 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26506 Views
  • 4 replies
  • 0 likes
  • 26506 Views
  • 4 replies
  • 0 likes

Spotify app causing my phone to shut down

I have a Samsung Galaxy A7. I was messing around with the Spotify Connect feature, and my phone shut down. Now every time I open the Spotify app and try play a song, the phone shuts down. Any ideas?

  • Newbie
  • I have a Samsung Galaxy A7. I was messing around with the Spotify Connect feature, and my phone shut down. Now every time I open the Spotify app and try play a song, the phone shuts down. Any ideas?
  • jfert
  • Roadie
  • 2131 Views
  • 1 replies
  • 2 likes
  • 2131 Views
  • 1 replies
  • 2 likes

[BUG] [Android] Spotify Connect Volume Bug

Hello Spotify,I have Sonos speakers connected to my Spotify app on my Google Pixel and when I go to change the volume in the app, it defaults to zero volume and essentially mutes my Sonos speakers. Once I turn the volume up it applies, but whenever I...

  • Casual Listener
  • Hello Spotify, I have Sonos speakers connected to my Spotify app on my Google Pixel and when I go to change the volume in the app, it defaults to zero volume and essentially mutes my Sonos speakers....
  • 277 Views
  • 0 replies
  • 0 likes
  • 277 Views
  • 0 replies
  • 0 likes

Questions regarding downloads

New to Spotify on trial. I only need to download songs on to my phone for offline playback, not my desktop. Q1. Am I correct in saying that if I click download on a playlist on my desktop app, it stores the file to my desktops hard drive, and that me...

  • Newbie
  • New to Spotify on trial. I only need to download songs on to my phone for offline playback, not my desktop.   Q1. Am I correct in saying that if I click download on a playlist on my deskt...
  • Joe
  • Community Legend
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

spotify connect

is absolute garbage lately. i use 2 android devices....my phone and an old phone i use as just a player.just a few weeks ago i could be listening on the old phone hard wire connected to a speaker and be able to control things with my phone from acros...

  • Casual Listener
  • is absolute garbage lately.  i use 2 android devices....my phone and an old phone i use as just a player. just a few weeks ago i could be listening on the old phone hard wire connected to a spe...
  • blahhhhhh2
  • Casual Listener
  • 339 Views
  • 2 replies
  • 0 likes
  • 339 Views
  • 2 replies
  • 0 likes

'three dot' menu actions not working

EDIT: It turns out that the problem is that, for some reason, Spotify and Lux don't work well together any more. What's the issue? Hi. I'm running Android 7.1.1 (Nexus 6P, N4F26T). Since the most recent update, none of the options available from the ...

  • Casual Listener
  • EDIT: It turns out that the problem is that, for some reason, Spotify and Lux don't work well together any more. What's the issue?       Hi. I'm running Android 7.1.1 (Nexus 6P, N4...
  • heedfull
  • Casual Listener
  • 1471 Views
  • 2 replies
  • 0 likes
  • 1471 Views
  • 2 replies
  • 0 likes

Pregunta

Hoy quise escuchar desde mi spotify de un samsung alli me propone solo escuchar de una forma aleatoria, si bien ingrese con mi Facebook no reconoce mi cuenta premiun, hay una forma de sincronizar mi cuenta de PC y la de mi telefono, cundo no estoy en...

  • Casual Listener
  • Hoy quise escuchar desde mi spotify de un samsung alli me propone solo escuchar de una forma aleatoria, si bien ingrese con mi Facebook no reconoce mi cuenta premiun, hay una forma de sincronizar mi ...
  • Osmapaloma-es
  • Newbie
  • 482 Views
  • 4 replies
  • 0 likes
  • 482 Views
  • 4 replies
  • 0 likes

Spotify Shuffle

Alright Spotify needs to fix the shuffle option ASAP. For the past week every time I shuffle my library of MULTIPLE ARTISTS and MULTIPLE GENRES the same songs always start first and some songs I never get to hear unless I go specifically select them....

  • Newbie
  • Alright Spotify needs to fix the shuffle option ASAP. For the past week every time I shuffle my library of MULTIPLE ARTISTS and MULTIPLE GENRES the same songs always start first and some songs I...
  • MauriceMV
  • Spotify Star
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Solved!! Local files sync issue

I've downloaded multiple tracks in .mp3 on my dektop, adde them to my Local files and put them on a Playlist. They are now all availible via the desktop, but when I go onto my andriod phone, they all are greyed out and it says waiting to download. Bo...

  • Casual Listener
  • I've downloaded multiple tracks in .mp3 on my dektop, adde them to my Local files and put them on a Playlist. They are now all availible via the desktop, but when I go onto my andriod phone, they all...
  • Arheo
  • Casual Listener
  • 848 Views
  • 2 replies
  • 0 likes
  • 848 Views
  • 2 replies
  • 0 likes

Huawei p8 lite sd card

Hi,I have a p8 lite and i want save my music on sd card.But in the option of Spotify, i dont have a partie "storage"..I need help ! Thanks

  • Newbie
  • Hi, I have a p8 lite and i want save my music on sd card. But in the option of Spotify, i dont have a partie "storage".. I need help ! Thanks
  • MattSuda
  • Spotify Star
  • 3484 Views
  • 1 replies
  • 0 likes
  • 3484 Views
  • 1 replies
  • 0 likes

loss of tracks in playlists

so i dont know if spotify recently updated or not on android but my main playlist where i save everything before moving into set lists has now changed and any andall tracks that were not dowloaded previously have dissapeared, i mean come on if its go...

  • Newbie
  • so i dont know if spotify recently updated or not on android but my main playlist where i save everything before moving into set lists has now changed and any andall tracks that were not dowloaded pr...
  • 246 Views
  • 0 replies
  • 0 likes
  • 246 Views
  • 0 replies
  • 0 likes

Solved!! How can i switch of the playlidt radio when a playlist is ended

Always when a playlist is finished a playlist radio is started at the end of the playlist...But this includws always not downloaded songs so that my mobile traffic which is realy expensive is used...How can i switch of this?

  • Regular
  • Always when a playlist is finished a playlist radio is started at the end of the playlist... But this includws always not downloaded songs so that my mobile traffic which is realy expensive is used....
  • MattSuda
  • Spotify Star
  • 1063 Views
  • 4 replies
  • 0 likes
  • 1063 Views
  • 4 replies
  • 0 likes

Reconnecting to Google Home - Volume Issues

When I leave my apartment then come back my phone connects back to my Google home perfectly and I can play music but the volume change function is broken. It always shows max volume even when that is not the case.Going to the Google Home unit and man...

  • Music Fan
  • When I leave my apartment then come back my phone connects back to my Google home perfectly and I can play music but the volume change function is broken. It always shows max volume even when that is...
  • 337 Views
  • 0 replies
  • 0 likes
  • 337 Views
  • 0 replies
  • 0 likes

Solved!! Family Premium

I just upgraded from the premium plan to the family premium plans and I'm not sure why if two of us are playing music at the same time the music keeps pausing. I thought the point of getting the family plan was , so we can play our music at the same ...

  • Casual Listener
  • I just upgraded from the premium plan to the family premium plans and I'm not sure why if two of us are playing music at the same time the music keeps pausing. I thought the point of getting the fami...
  • Cplante-cr
  • Newbie
  • 1195 Views
  • 3 replies
  • 0 likes
  • 1195 Views
  • 3 replies
  • 0 likes

Solved!! Problems with Chromecast Audio and Android

Hi! I'm using the new Chromecast Audio wth two Andoid smartphones and an Android tablet. There is no problem to play an album or a playlist BUT if I want to skip a song or choose a new song from same or other playlist the music stopped. It is not pos...

  • Visitor
  • Hi!   I'm using the new Chromecast Audio wth two Andoid smartphones and an Android tablet. There is no problem to play an album or a playlist BUT if I want to skip a song or choose a new song ...
  • taormania
  • Casual Listener
  • 29977 Views
  • 21 replies
  • 5 likes
  • 29977 Views
  • 21 replies
  • 5 likes

lost all my music

I just got a new phone Samsung A5 they transferred my data went to open Spotify App had to log in, so I did and all my playlists are gone. I tried the log in with ID and password when I uninstalled the app and reinstalled, it wanted credit card ect, ...

  • Newbie
  • I just got a new phone Samsung A5 they transferred my data went to open Spotify App had to log in, so I did and all my playlists are gone. I tried the log in with ID and password when I uninstalled t...
  • 378 Views
  • 0 replies
  • 0 likes
  • 378 Views
  • 0 replies
  • 0 likes

Spotify not recognised by Android Auto

Just installed Android Auto and Spotify is not appearing only Google Play and Amazon music. I read in these forums that it can be solved by reinstalling Spotify however I am unable to reinstall Spotify. It offers me the choice to Disable / Enable ins...

  • Regular
  • Just installed Android Auto and Spotify is not appearing only Google Play and Amazon music. I read in these forums that it can be solved by reinstalling Spotify however I am unable to reinstall Spoti...
  • 320 Views
  • 0 replies
  • 0 likes
  • 320 Views
  • 0 replies
  • 0 likes

[Android] Premium Account - Download failure

All of the sudden all my downloads are gone. If I redownload them, they stay downloaded but once I lock my phone they are gone. And it is not that I haven't enough storage because I have stil 15GB of storage that's free. Can someone help me?

  • Newbie
  • All of the sudden all my downloads are gone. If I redownload them, they stay downloaded but once I lock my phone they are gone. And it is not that I haven't enough storage because I have stil 15GB of...
  • 219 Views
  • 0 replies
  • 0 likes
  • 219 Views
  • 0 replies
  • 0 likes

Can't change order of songs in playlist

There must be something I'm missing. For the past 20 minutes I've been trying everything to just change the order of the songs in a playlist I've created. I long hold a song and a screen pops up without an option to move the song in any direction. I ...

  • Newbie
  • There must be something I'm missing. For the past 20 minutes I've been trying everything to just change the order of the songs in a playlist I've created. I long hold a song and a screen pops up with...
  • celeste7
  • Newbie
  • 1774 Views
  • 3 replies
  • 1 likes
  • 1774 Views
  • 3 replies
  • 1 likes

Cannot reorder tracks in playlist

How do you reorder tracks in a spotify playlist? I've read other threads but I have no "Edit" option, no way to filter columns, etc as mentioned in those threads. This is a VERY basic funtionality and I want it. Thanks

  • Regular
  • How do you reorder tracks in a spotify playlist?   I've read other threads but I have no "Edit" option, no way to filter columns, etc as mentioned in those threads.   This is a VERY bas...
  • Borowscy
  • Music Fan
  • 465 Views
  • 2 replies
  • 1 likes
  • 465 Views
  • 2 replies
  • 1 likes