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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43778 Views
  • 66 replies
  • 25 likes
  • 43778 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878684 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878684 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26573 Views
  • 4 replies
  • 0 likes
  • 26573 Views
  • 4 replies
  • 0 likes

Bluetooth Noise and Sound Quality Issues on Android Marshmallow

I use Spotify almost exclusively on Android connected to Bluetooth and hear a lot of noise in the sound when music is playing. The audio system is very high quality and doesn't have any bluetooth noise from Apple devices or older Android versions, it...

  • Regular
  • I use Spotify almost exclusively on Android connected to Bluetooth and hear a lot of noise in the sound when music is playing.  The audio system is very high quality and doesn't have any bl...
  • peter1233
  • Regular
  • 3260 Views
  • 3 replies
  • 2 likes
  • 3260 Views
  • 3 replies
  • 2 likes

Singles section for all artists is not visible

When I go to any artist's page, I cannot see the Singles section; only Albums is there. I mostly listen to EDM, where the artists mostly release Singles, thus it's very difficult for me to find tracks by certain artist. I don't have this problem in S...

  • Newbie
  • When I go to any artist's page, I cannot see the Singles section; only Albums is there. I mostly listen to EDM, where the artists mostly release Singles, thus it's very difficult for me to find track...
  • 301 Views
  • 0 replies
  • 0 likes
  • 301 Views
  • 0 replies
  • 0 likes

No download

I always get this message when i want to download songs. I have wifi connection but the system tell to use mobile data. But i normaly download via wifi. Normally it works without problem.

  • Newbie
  • I always get this message when i want to download songs. I have wifi connection but the system tell to use mobile data. But i normaly download via wifi. Normally it works without problem.
  • 213 Views
  • 0 replies
  • 0 likes
  • 213 Views
  • 0 replies
  • 0 likes

Downloaded tracks not available anymore

Hi! I recently made the downlod of circa 300 - maybe more- musics and they were on my cellphone (Android) but now I don't have them (these tracks and others) available/downloaded to listen offline anymore. Everything that was green turned into gray. ...

  • Casual Listener
  • Hi! I recently made the downlod of circa 300 - maybe more- musics and they were on my cellphone (Android) but now I don't have them (these tracks and others) available/downloaded to listen offline an...
  • 799 Views
  • 0 replies
  • 0 likes
  • 799 Views
  • 0 replies
  • 0 likes

Musics unavailable offline after download

Hi! I recently made the downlod of circa 300 - maybe more- musics and they were on my cellphone (Android) but now I don't have them (these tracks and others) available/downloaded to listen offline anymore. Everything that was green turned into gray. ...

  • Casual Listener
  • Hi! I recently made the downlod of circa 300 - maybe more- musics and they were on my cellphone (Android) but now I don't have them (these tracks and others) available/downloaded to listen offline an...
  • 183 Views
  • 0 replies
  • 0 likes
  • 183 Views
  • 0 replies
  • 0 likes

thumbs down

Ok I'msure this is already here but where's the thumbs down for the app? Really, I can't believe It's Not there?!? the music that is coupled with one album in particular sucks. If I can't thumbs down i dont wanna listen

  • Newbie
  • Ok I'msure this is already here but where's the thumbs down for the app? Really, I can't believe It's Not there?!? the music that is coupled with one album in particular sucks. If I can't thumbs down...
  • 192 Views
  • 0 replies
  • 0 likes
  • Android
  • 192 Views
  • 0 replies
  • 0 likes

"Alle Titel abspielen" - Play all titles of a folder

Hallo!Es gab doch die Funktion, alle Lieder abspielen zu lassen, die in den Playlists eines Ordners sind. Ist die weg? Gibts eine brauchbare Alternative?Hey there!I am missing the function playing all titles from all playlists in a folder. Is it gone...

  • Casual Listener
  • Hallo! Es gab doch die Funktion, alle Lieder abspielen zu lassen, die in den Playlists eines Ordners sind. Ist die weg? Gibts eine brauchbare Alternative? Hey there! I am missing the function pl...
  • Tre4Ev
  • Newbie
  • 521 Views
  • 1 replies
  • 10 likes
  • 521 Views
  • 1 replies
  • 10 likes

Spotify uses GB of space on phone HD even when saving songs to SD card

Hi all,I have Spotify configured to save all my saved music to a mounted 64GB SD card, which is working fine, but even with music being stored elsewhere the app's Data itself is still taking up 3.5GB of space on my phone's 16GB hard drive. Is that in...

  • Casual Listener
  • Hi all, I have Spotify configured to save all my saved music to a mounted 64GB SD card, which is working fine, but even with music being stored elsewhere the app's Data itself is still taking up 3.5...
  • atoy3731
  • Casual Listener
  • 969 Views
  • 3 replies
  • 0 likes
  • 969 Views
  • 3 replies
  • 0 likes

Cant turn off shuffle mode on my samsung galaxy phone

Have clicked on the green shuffle icon whilst a song is playing and I keep getting asked to upgrade to premium,.....any ideas??? Thanks

  • Newbie
  • Have clicked on the green shuffle icon whilst a song is playing and I keep getting asked to upgrade to premium,.....any ideas??? Thanks
  • ErikG
  • Roadie
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

I do not reach my premium account

Dear All and Admin, I have two account on Spotify. One of my account thats premium. I lost my mobile phone. I got new one. But I do not remember my premium user name and password. On the other hand Still I am paying. What can I do?

  • Newbie
  • Dear All and Admin, I have two account on Spotify. One of my account thats premium. I lost my mobile phone. I got new one. But I do not remember my premium user name and password. On the other hand S...
  • 163 Views
  • 0 replies
  • 0 likes
  • 163 Views
  • 0 replies
  • 0 likes

Anmeldeproblem

Ich habe heute ein neues Handy bekommen das Samsung Galaxy s7edge und wollte mich bei Spotify anmelden ich habe mich nicht mit Facebook registriert sondern normal über die emailadresse und jetzt zeigt es an das ich mich nicht mit Facebook angemeldet ...

  • Newbie
  • Ich habe heute ein neues Handy bekommen das Samsung Galaxy s7edge und wollte mich bei Spotify anmelden ich habe mich nicht mit Facebook registriert sondern normal über die emailadresse und jetzt zeig...
  • StTropez
  • Newbie
  • 417 Views
  • 2 replies
  • 1 likes
  • 417 Views
  • 2 replies
  • 1 likes

Offline Music

Hello there! If my premium subscription expires and all my downloaded songs will be unplayable, what should i do the next time i will have my spotify premium? Wll my downloaded songs be available again for offline playing? Thanks!

  • Regular
  • Hello there! If my premium subscription expires and all my downloaded songs will be unplayable, what should i do the next time i will have my spotify premium? Wll my downloaded songs be available aga...
  • MartinStoichkov
  • Community Legend
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Spotify local files playlists stuck on "Downloaded" after app update

Hey, Yesterday, my spotify app has updated itself. Today, the playlists containing my local files are stuck on downloaded, even though the only files which are downloaded are the ones I downloaded from spotify. How do I make it download my local file...

  • Newbie
  • Hey,   Yesterday, my spotify app has updated itself. Today, the playlists containing my local files are stuck on downloaded, even though the only files which are downloaded are the ones I down...
  • 165 Views
  • 0 replies
  • 0 likes
  • 165 Views
  • 0 replies
  • 0 likes

Spotify telling me I don't have a Premium account?

Hi My Spotify app on my android phone keeps telling me that i need to get a premium account, I have chacked my account on the website and I do indeed have a premium account. Can someone please tell me whats going on. Thanks.

  • Visitor
  • Hi My Spotify app on my android phone keeps telling me that i need to get a premium account, I have chacked my account on the website and I do indeed have a premium account. Can someone please t...
  • bishpal
  • Newbie
  • 1187 Views
  • 9 replies
  • 0 likes
  • 1187 Views
  • 9 replies
  • 0 likes

Spotify still plays over bluetooth during phone calls

I have an HTC One m8, lollipop version, and this recently started happening. I will be listening to Spotify through bluetooth in my car and if I make a call or a call comes in, the music will pause (like it should) for a bit, but then it'll start pla...

  • Newbie
  • I have an HTC One m8, lollipop version, and this recently started happening. I will be listening to Spotify through bluetooth in my car and if I make a call or a call comes in, the music will pause (...
  • chignio
  • Newbie
  • 15840 Views
  • 26 replies
  • 6 likes
  • 15840 Views
  • 26 replies
  • 6 likes

Where is the play queue?

v7.8.0.607 armV7 I can't find the play queue. It's always been there but now it's gone.

  • Regular
  • v7.8.0.607 armV7   I can't find the play queue. It's always been there but now it's gone.
  • 352 Views
  • 0 replies
  • 0 likes
  • missing controls
  • 352 Views
  • 0 replies
  • 0 likes

I can't select songs i want to play

I've had Spotify for about a month now, and I signed in on an android phone ( my tablet is also android) only to find out that I can only press the shuffle button on a playlist or album. And I really want to listen the songs on playlists and albums i...

  • Casual Listener
  • I've had Spotify for about a month now, and I signed in on an android phone ( my tablet is also android) only to find out that I can only press the shuffle button on a playlist or album. And I really...
  • ethannwu
  • Regular
  • 5465 Views
  • 2 replies
  • 0 likes
  • 5465 Views
  • 2 replies
  • 0 likes

Solved!! download whole artist discography

Hello, I'm just wondering, if its possible to save the whole discography of an artist? For example, I am one of the followers of Avicii and there's a button that says follow artist. But it dosen't download all his released tracks. I know that this is...

  • Casual Listener
  • Hello, I'm just wondering, if its possible to save the whole discography of an artist? For example, I am one of the followers of Avicii and there's a button that says follow artist. But it dosen't do...
  • 12125681800
  • Newbie
  • 41511 Views
  • 2 replies
  • 3 likes
  • 41511 Views
  • 2 replies
  • 3 likes

Local Files not showing

I have downloaded Logic's mixtapes onto my computer, and I am trying to put them on my phone. When I go onto my phone, only 1 song on one of his mixtapes are showing up: I noticed that it is the only song that is greyed out on my computer. You can se...

  • Newbie
  • I have downloaded Logic's mixtapes onto my computer, and I am trying to put them on my phone. When I go onto my phone, only 1 song on one of his mixtapes are showing up: I noticed that it is the only...
  • 325 Views
  • 0 replies
  • 0 likes
  • 325 Views
  • 0 replies
  • 0 likes

Payment error

Keeps saying enter expiration month on the payment screen tried all sorts of ways to enter any help?

  • Newbie
  • Keeps saying enter expiration month on the payment screen tried all sorts of ways to enter any help?
  • 172 Views
  • 0 replies
  • 0 likes
  • 172 Views
  • 0 replies
  • 0 likes