Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 47170 Views
  • 66 replies
  • 25 likes
  • 47170 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 880034 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 880034 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26868 Views
  • 4 replies
  • 0 likes
  • 26868 Views
  • 4 replies
  • 0 likes

Solved!! With every start notification "downloading 1 of xx (2%)"

Hello everyoneI never log off my Spotify but just close the Android App when not using it. Nearly everytime I open it I get a notification in my notification line showing the Spotify Icon and telling me "downloading 1 of xx (xx%)" and it starts downl...

  • Regular
  • Hello everyone I never log off my Spotify but just close the Android App when not using it. Nearly everytime I open it I get a notification in my notification line showing the Spotify Icon and telli...
  • curleey_13
  • Regular
  • 3067 Views
  • 2 replies
  • 0 likes
  • 3067 Views
  • 2 replies
  • 0 likes

Removing albums doesn't free space.

I need free space on my sd card but removing downloaded albums doesn't make free space. It is the same as before removing. Why?

  • Gig Goer
  • I need free space on my sd card but removing downloaded albums doesn't make free space. It is the same as before removing. Why?
  • klauzer
  • Gig Goer
  • 506 Views
  • 8 replies
  • 0 likes
  • 506 Views
  • 8 replies
  • 0 likes

No se guardan las canciones

Soy Spotify premium y cada ves entro a la aplicación de mi smartphone tengo que volver a descargar todas las canciones porque al salir se borran todas . Que puedo hacer ?

  • Newbie
  • Soy Spotify premium y cada ves entro a la aplicación de mi smartphone tengo que volver a descargar todas las canciones porque al salir se borran todas . Que puedo hacer ?
  • autoincreible
  • Newbie
  • 1548 Views
  • 1 replies
  • 5 likes
  • 1548 Views
  • 1 replies
  • 5 likes

(solved) Chromecast audio not working

Spotify used to work without any problem with chromecast audio in my xperia z3. Now that I'm using a Galaxy S7, the device does not appear in spotify. In other apps chromecast works. I'm premium user. (problem solved after doing a factory reset on ch...

  • Newbie
  • Spotify used to work without any problem with chromecast audio in my xperia z3. Now that I'm using a Galaxy S7, the device does not appear in spotify. In other apps chromecast works. I'm premium user...
  • 322 Views
  • 0 replies
  • 0 likes
  • 322 Views
  • 0 replies
  • 0 likes

Playlists not showing up on public profile

Okay. So when I create a playlist, it never shows up on my public profile, though I see it plain and clear from inside my profile. My username is muntjacfawn, and if you look on there you will see only four playlists. I have 10! Help me please.

  • Newbie
  • Okay. So when I create a playlist, it never shows up on my public profile, though I see it plain and clear from inside my profile. My username is muntjacfawn, and if you look on there you will see o...
  • user-removed
  • Not applicable
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

Downloaded songs stop playing

Hi everyone. I've been so good with Spotify so far. I have about 6gbs of songs downloaded but some of these songs just stop playing randomly, when I'm offline of course. I have to listen to all the playlist to find these songs and download the proble...

  • Newbie
  • Hi everyone. I've been so good with Spotify so far. I have about 6gbs of songs downloaded but some of these songs just stop playing randomly, when I'm offline of course. I have to listen to all the p...
  • Joe
  • Community Legend
  • 647 Views
  • 3 replies
  • 0 likes
  • 647 Views
  • 3 replies
  • 0 likes

Modo sin conexión

Al momento de estar en wifi descargue varias canciones para escuchar sin conexion, al mismo tiempohice la sincronización para enviar la musica a la tarjeta SD supuestamente fue exitosa, ahora en modo sin conexion no puedo escuchar nada y esta el espa...

  • Casual Listener
  • Al momento de estar en wifi descargue varias canciones para escuchar sin conexion, al mismo tiempohice la sincronización para enviar la musica a la tarjeta SD supuestamente fue exitosa, ahora en modo...
  • ErickRGuetta
  • Community Legend
  • 427 Views
  • 3 replies
  • 0 likes
  • 427 Views
  • 3 replies
  • 0 likes

Superuser Contribution Archivos locales no reproducibles en android

Hola, tengo un nexus 5x actualizado a la última versión estable con spotify estable y con la última actualización no puedo reproducir archivos locales de mi macbook pro a mi movil nexus 5x. He probado a reinstalar desde cero en el móvil y nada... Ant...

  • Music Fan
  • Hola, tengo un nexus 5x actualizado a la última versión estable con spotify estable y con la última actualización no puedo reproducir archivos locales de mi macbook pro a mi movil nexus 5x.   ...
  • Erika
  • Roadie
  • 12509 Views
  • 5 replies
  • 1 likes
  • 12509 Views
  • 5 replies
  • 1 likes

Android widget sleeps/blank

If I leave my phone for a short period the widget goes blank, I then press it and it takes me into Spotify where I need to resume playing. Pointless having a widget!

  • Newbie
  • If I leave my phone for a short period the widget goes blank, I then press it and it takes me into Spotify where I need to resume playing. Pointless having a widget!
  • 465 Views
  • 0 replies
  • 3 likes
  • 465 Views
  • 0 replies
  • 3 likes

Premium account

My account on the web page of Spotify shows that i only have the free version and not premium; won't sync my music to the desktop version

  • Newbie
  • My account on the web page of Spotify shows that i only have the free version and not premium; won't sync my music to the desktop version
  • Angelina23
  • Regular
  • 667 Views
  • 4 replies
  • 0 likes
  • 667 Views
  • 4 replies
  • 0 likes

Problème de connexion à SPOTIFY PRENIUM

Bonjour, Depuis ce matin je n'arrive plus à me connecter à SPOTIFY prenium.Ca me dit que je n'ai pas de compte prénium alors que c'est faux mon compte est prenium. Je suis donc sur un compte basic

  • Regular
  • Bonjour,   Depuis ce matin je n'arrive plus à me connecter à SPOTIFY prenium. Ca me dit que je n'ai pas de compte prénium alors que c'est faux mon compte est prenium. Je suis donc sur un comp...
  • 298 Views
  • 0 replies
  • 0 likes
  • 298 Views
  • 0 replies
  • 0 likes

Crackly audio/static on Google Pixel

I'm getting a lot of crackle/static throughout songs on my Google Pixel. Example being Fall Out Boy's "Golden" - a quiet song so its quite noticeable. If I play the same song through Play Music, it's fine (as are others). If I play it in Spotify, I g...

  • Newbie
  • I'm getting a lot of crackle/static throughout songs on my Google Pixel. Example being Fall Out Boy's "Golden" - a quiet song so its quite noticeable. If I play the same song through Play Music, it's...
  • 850 Views
  • 0 replies
  • 0 likes
  • 850 Views
  • 0 replies
  • 0 likes

Canada Gear Fit 2

After receiving my Samsung Geart Fit 2 and finding out that there is no spotify available currently in Canada I am pretty upset Is there a definitive timeline for this to releasse in the Gear store or should I just return it as a major part of the pu...

  • Newbie
  • After receiving my Samsung Geart Fit 2 and finding out that there is no spotify available currently in Canada I am pretty upset   Is there a definitive timeline for this to releasse in th...
  • jurgenjacobs
  • Regular
  • 1637 Views
  • 6 replies
  • 3 likes
  • 1637 Views
  • 6 replies
  • 3 likes

Error Downloading musics

I have a 32gb sd card but when i tried to download my musics it says that i dont have enough space then i tried to switch the storage and i didnt find at settings what can i do to solve it??

  • Newbie
  • I have a 32gb sd card but when i tried to download my musics it says that i dont have enough space then i tried to switch the storage and i didnt find at settings what can i do to solve it??
  • Joe
  • Community Legend
  • 357 Views
  • 1 replies
  • 0 likes
  • 357 Views
  • 1 replies
  • 0 likes

Solved!! Play local file instead of Spotify version

Generally, I am very happy with Spotify quaity. But I have some things for which my local copy sounds better than Spotify's. Is there a way I can make Spotify "use local" instead of using its own copy? I am speaking of the exact same album. It appear...

  • Roadie
  • Generally, I am very happy with Spotify quaity. But I have some things for which my local copy sounds better than Spotify's. Is there a way I can make Spotify "use local" instead of using its own cop...
  • gutobernardo
  • Newbie
  • 1477 Views
  • 5 replies
  • 0 likes
  • 1477 Views
  • 5 replies
  • 0 likes

Solved!! Problema archivos locales: No es posible descargarlos ni reproducirlos

En Windows 10 con la aplicación de Spotify, elijo la fuente (escritorio) y me aparecen correctamente dichos archivos locales.Creo una playlist y los dejo ahí, seleccionando también por si acaso la opción: Disponible Offline Voy a la app Android, a di...

  • Casual Listener
  • En Windows 10 con la aplicación de Spotify, elijo la fuente (escritorio) y me aparecen correctamente dichos archivos locales. Creo una playlist y los dejo ahí, seleccionando también por si acaso la ...
  • Edii_Tkd
  • Casual Listener
  • 9375 Views
  • 7 replies
  • 1 likes
  • 9375 Views
  • 7 replies
  • 1 likes

Problème de connexion a Spotify Prenium

Bonjour, depuis ce matin je 'narrive plus à me connecter a spotify prenium.Ca me dit que mon compte n'est pas prénium alors qu'il est sensé l'être.

  • Regular
  • Bonjour, depuis ce matin je 'narrive plus à me connecter a spotify prenium. Ca me dit que mon compte n'est pas prénium alors qu'il est sensé l'être.  
  • Angelina23
  • Regular
  • 318 Views
  • 2 replies
  • 0 likes
  • 318 Views
  • 2 replies
  • 0 likes

Problem in downloaded songs.

I was normally listening to my playlists in Spotify, I stopped listening for a few hours and I went back to the app but this time offline without an internet connection but I came across my playlists all downloaded but were unavailable to access and ...

  • Casual Listener
  • I was normally listening to my playlists in Spotify, I stopped listening for a few hours and I went back to the app but this time offline without an internet connection but I came across my playlists...
  • Higor-HL7
  • Casual Listener
  • 599 Views
  • 4 replies
  • 1 likes
  • 599 Views
  • 4 replies
  • 1 likes

EQ from iOS to Android

So after finally ditching Apple and moving back to Android I was rather dissapointed to discover that Spotify has chosen to use the built in Android equalizer rather than the fantastic 6-band EQ that was present on iOS. The biggest problem here is th...

  • Newbie
  • So after finally ditching Apple and moving back to Android I was rather dissapointed to discover that Spotify has chosen to use the built in Android equalizer rather than the fantastic 6-band EQ that...
  • 242 Views
  • 0 replies
  • 0 likes
  • 242 Views
  • 0 replies
  • 0 likes

Spotify deletes offline content, I lose money

Hello. A couple of times each month spotify deletes all my offline music. I then have the privilege of having to re download everything, which of course costs me money. In fact I have spent three times as much money on downloading my music over and o...

  • Newbie
  • Hello. A couple of times each month spotify deletes all my offline music. I then have the privilege of having to re download everything, which of course costs me money. In fact I have spent three tim...
  • 219 Views
  • 0 replies
  • 0 likes
  • 219 Views
  • 0 replies
  • 0 likes