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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43007 Views
  • 66 replies
  • 25 likes
  • 43007 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878288 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878288 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26453 Views
  • 4 replies
  • 0 likes
  • 26453 Views
  • 4 replies
  • 0 likes

Superuser Contribution How do I tell Spotify to NOT shuffle by default when playing albums?

On my android phone, Spotify automatically turns on shuffle mode when I play first song from the list in an album. How do I tell the app to always play the correct track order, unless I actively push the shuffle mode sign below?

  • Regular
  • On my android phone, Spotify automatically turns on shuffle mode when I play first song from the list in an album. How do I tell the app to always play the correct track order, unless I actively push...
  • OscarDC
  • Moderator
  • 730 Views
  • 18 replies
  • 0 likes
  • 730 Views
  • 18 replies
  • 0 likes

Superuser Contribution dj crashing

i press dj and it crashes my app cant listen to one song help plspls

  • Newbie
  • i press dj and it crashes my app cant listen to one song help plspls 👍
  • OscarDC
  • Moderator
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Superuser Contribution Artist and auto liked songs from artists I don't follow

Could someone tell me why an artist I've removed from my library keeps appearing on my home screen? Like, when I delete this artist, there's some time when they don't show up on my screen, but they eventually come back even if I've blocked them.

  • Visitor
  • Could someone tell me why an artist I've removed from my library keeps appearing on my home screen? Like, when I delete this artist, there's some time when they don't show up on my screen, but they e...
  • AlejaR
  • Moderator
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Bug - Interface gibberish

https://dailymix-images.scdn.co/v2/img/ab6761610000e5eb597a4257d0022e2ac837fa7d/2/zh/default Bug reappears when the locale is Chinese. Devices: PC Androd IOS MacOS WEB

  • Casual Listener
  • https://dailymix-images.scdn.co/v2/img/ab6761610000e5eb597a4257d0022e2ac837fa7d/2/zh/default    Bug reappears when the locale is Chinese.     Devices: PC Androd IOS MacOS WEB
  • MihailY
  • Moderator
  • 307 Views
  • 3 replies
  • 0 likes
  • 307 Views
  • 3 replies
  • 0 likes

Superuser Contribution Songs wont play.

Some reson when i go to my liked songs on my android, and i click any song i am unable to play any song (this started about a week ago). .

  • Casual Listener
  • Some reson when i go to my liked songs on my android, and i click any song i am unable to play any song (this started about a week ago). .
  • Joan
  • Moderator
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Superuser Contribution I do not have access to some premium features on my android.

I am part of a spotify family plan, but I don't have access to some features like crossfade, quality of music playback and download or equalizer, this only happens on my android, not on my desktop app. I already reinstalled the app. I don't seem to h...

  • Visitor
  • I am part of a spotify family plan, but I don't have access to some features like crossfade, quality of music playback and download or equalizer, this only happens on my android, not on my desktop ap...
  • Vasil
  • Moderator
  • 1403 Views
  • 1 replies
  • 0 likes
  • 1403 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Volume Level setting not changing in landscape orientation

PlanPremiumCountryGermanyDeviceSamsung Galaxy S22Operating SystemAndroid 13 OneUI 5.1 My Question or IssueWhen using Spotify App on Android device in landscape orientation, it is not possible to change the volume level setting. The dropdown opens and...

  • Casual Listener
  • Plan Premium Country Germany Device Samsung Galaxy S22 Operating System Android 13 OneUI 5.1   My Question or Issue When using Spotify App on Android device in landscape orientation, i...
  • MihailY
  • Moderator
  • 729 Views
  • 5 replies
  • 0 likes
  • 729 Views
  • 5 replies
  • 0 likes

Superuser Contribution "Up Next" or Queue Not Matching List of Songs In Radios

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S21 Ultra 5GOperating SystemAndroid v11.0, One UI v3.1 My Question or IssueRadios used to have a queue that played the songs in the list in order. While "Liked Songs" and other playlists keep the qu...

  • Casual Listener
  •   Plan Premium Country United States Device Samsung Galaxy S21 Ultra 5G Operating System Android v11.0, One UI v3.1   My Question or Issue Radios used to have a queue that played...
  • Lyubka
  • Moderator
  • 2548 Views
  • 16 replies
  • 3 likes
  • Android
    android 11
    Queue Problems
    Up next
  • 2548 Views
  • 16 replies
  • 3 likes

Superuser Contribution can't log in it says something went wrong

I bought a new phone and installed spotify. When I try to log in it says "something went wrong" try again. It was working at my old phone. I tried to uninstall and reinstall, clear data, rebooting, use mobile data or wi-fi, give all the permissions, ...

  • Casual Listener
  • I bought a new phone and installed spotify. When I try to log in it says "something went wrong" try again. It was working at my old phone. I tried to uninstall and reinstall, clear data, rebooting, u...
  • TheFaruk
  • Casual Listener
  • 477 Views
  • 5 replies
  • 1 likes
  • 477 Views
  • 5 replies
  • 1 likes

Superuser Contribution Music pauses on my speaker when I receive a notification from my laptop

PlanPremiumCountry DeviceRealmeOperating SystemAndroid and Windows 10 My Question or IssueI have a speaker to which 2 devices are connected. One is Android phone and the other is my laptop. When I play music from my Android phone on my speaker and I ...

  • Casual Listener
  • Plan Premium Country   Device Realme Operating System Android and Windows 10   My Question or Issue I have a speaker to which 2 devices are connected. One is Android phone and the...
  • johncramer02
  • Visitor
  • 8336 Views
  • 2 replies
  • 1 likes
  • 8336 Views
  • 2 replies
  • 1 likes

Superuser Contribution My spotify is stuck at the premium offers page

Hey, I don't want to purchase a premium account but my app has been stuck on the premium offers page for months and I cannot access to any other features of the app. I've already tried deleting my cache, login in and out plus deleting the app and re ...

  • Visitor
  • Hey, I don't want to purchase a premium account but my app has been stuck on the premium offers page for months and I cannot access to any other features of the app. I've already tried deleting my ca...
  • AlejaR
  • Moderator
  • 1378 Views
  • 1 replies
  • 0 likes
  • 1378 Views
  • 1 replies
  • 0 likes

Superuser Contribution Queue not showing

Yo someone,I just wanna say up till today once I tap into a song I the the app show me recommended songs in the queue,ones that songs played.But now the radio started playing and locked the queue button, which stops me to to see whic tracks are comei...

  • Visitor
  • Yo someone,I just wanna say up till today once I tap into a song I the the app show me recommended songs in the queue,ones that songs played. But now the radio started playing and locked the queue b...
  • Joan
  • Moderator
  • 562 Views
  • 1 replies
  • 0 likes
  • 562 Views
  • 1 replies
  • 0 likes

Superuser Contribution Kan inte hämta appen

När jag klickar på hämta app i Spotify hämtas de inte den bara stannar

  • Visitor
  • När jag klickar på hämta app i Spotify hämtas de inte den bara stannar
  • Alex
  • Spotify Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cuando estoy en una sesión grupal las canciones se retroceden unos segunos

Al estar en una sesión grupal con un familiar las canciones siempre tienen un retroceso de unos segundos repitiendo una parte, o se adelantan saltandose unos segundos, solo le pasa a las personas que se unen a la sesión, no al que la creo

  • Visitor
  • Al estar en una sesión grupal con un familiar las canciones siempre tienen un retroceso de unos segundos repitiendo una parte, o se adelantan saltandose unos segundos, solo le pasa a las personas que...
  • Alex
  • Spotify Legend
  • 326 Views
  • 1 replies
  • 0 likes
  • 326 Views
  • 1 replies
  • 0 likes

Superuser Contribution App crashing after playing something for 1 second

My Spotify app on Android crashes after playing anything for a second or so. Reinstalling the app helps but only once, after I close and open the app again the issue comes back. Restarting my device also helps but only once, the problem comes back ag...

  • Casual Listener
  • My Spotify app on Android crashes after playing anything for a second or so. Reinstalling the app helps but only once, after I close and open the app again the issue comes back. Restarting my device ...
  • Lyubka
  • Moderator
  • 206 Views
  • 2 replies
  • 0 likes
  • 206 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify plays only 2-3 songs of a playlist

PremiumUS Pixel 6a and also Android Auto My Question or Issue In a seemingly random fashion Spotify decides that the queue on a given playlist has only 2-3 songs and plays only those songs instead of continuing down the playlist. This happens on the ...

  • Regular
  • Premium US   Pixel 6a and also Android Auto   My Question or Issue   In a seemingly random fashion Spotify decides that the queue on a given playlist has only 2-3 songs and play...
  • Alex
  • Spotify Legend
  • 1453 Views
  • 11 replies
  • 1 likes
  • 1453 Views
  • 11 replies
  • 1 likes