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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42861 Views
  • 66 replies
  • 25 likes
  • 42861 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878216 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878216 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26428 Views
  • 4 replies
  • 0 likes
  • 26428 Views
  • 4 replies
  • 0 likes

Songs on albums unplayable

I don't get why this "app" has all the GOOD songs unplayable yet all the bad songs are??? I think it's unfair when I'm paying for the subscription yet this unavailable in my country GARBAGE is really stupid and other albums from artists are also unav...

  • Newbie
  • I don't get why this "app" has all the GOOD songs unplayable yet all the bad songs are??? I think it's unfair when I'm paying for the subscription yet this unavailable in my country GARBAGE is really...
  • Joe
  • Community Legend
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Change fb log in

My friend has logged in through fb with my spotify now it is in her name how can I change it to my fb

  • Newbie
  • My friend has logged in through fb with my spotify now it is in her name how can I change it to my fb
  • Joe
  • Community Legend
  • 4871 Views
  • 1 replies
  • 0 likes
  • 4871 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't listen some musics

Hi buddys !I have a little prob about some Spotify's musics on my phone (they're chinese). I said on my phone, because when I listened on my PC they worked. When I whould listening someone like those artist's " https://play.spotify.com/artist/5XHBjJm...

  • Newbie
  • Hi buddys ! I have a little prob about some Spotify's musics on my phone (they're chinese). I said on my phone, because when I listened on my PC they worked. When I whould listening someone like tho...
  • Maria_B
  • Moderator
  • 540 Views
  • 1 replies
  • 0 likes
  • 540 Views
  • 1 replies
  • 0 likes

Superuser Contribution Like/dislike buttons don't reset

V 7.2.0.1250While listening to an artist radio and selecting like/dislike, the button state does not reset after the next song starts to play.

  • Music Fan
  • V 7.2.0.1250 While listening to an artist radio and selecting like/dislike, the button state does not reset after the next song starts to play.
  • Maria_B
  • Moderator
  • 499 Views
  • 1 replies
  • 0 likes
  • 499 Views
  • 1 replies
  • 0 likes

Volume control

I listen to spotify via 'Sleep for Android' at night and last night the volumne kept automatically increasing to max. I kept lowering the volume again and it would increase back up minutes later. Could this be the 'Sleep for Android' app or an issue ...

  • Newbie
  • I listen to spotify via 'Sleep for Android' at night and last night the volumne kept automatically increasing to max.  I kept lowering the volume again and it would increase back up minutes late...
  • izzyreal
  • Newbie
  • 1253 Views
  • 2 replies
  • 1 likes
  • 1253 Views
  • 2 replies
  • 1 likes

Cant get to my saved music

Before i could go on recently played and it was say saved songs i click on it and it would show all my music now it shows the recent music ive listen to cant get on saved songs any more and if i wanna listen to a certain song i have to search it by n...

  • Newbie
  • Before i could go on recently played and it was say saved songs i click on it and it would show all my music now it shows the recent music ive listen to cant get on saved songs any more and if i wann...
  • Joe
  • Community Legend
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Just paid for 3months. Asking for a free trial, also music got deleted

All my music in playlist got erased. Good music and hard to find. Also it's asking me to sign up for 3 months for 99cents even though I applied for this deal a month ago... help please!!!!

  • Newbie
  • All my music in playlist got erased. Good music and hard to find. Also it's asking me to sign up for 3 months for 99cents even though I applied for this deal a month ago... help please!!!!
  • Joe
  • Community Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Update problem for Android

I still have the older version of Spotify.There is no update option in the PlaystoreI don't find a update possibility in the app either.How can I update Spotify without deleting it and my downloaded music?Phone= Oneplus 3Thanks!

  • Casual Listener
  • I still have the older version of Spotify. There is no update option in the Playstore I don't find a update possibility in the app either. How can I update Spotify without deleting it and my downl...
  • Joe
  • Community Legend
  • 260 Views
  • 3 replies
  • 0 likes
  • 260 Views
  • 3 replies
  • 0 likes

Missing stereo

Playing music from Galaxy over Bluetooth and the guitar tracks are missing on many songs.I only get the "left" when stereo guitar pans left/right.Un-listen-able!! Help please?

  • Newbie
  • Playing music from Galaxy over Bluetooth and the guitar tracks are missing on many songs. I only get the "left" when stereo guitar pans left/right. Un-listen-able!! Help please?
  • Joe
  • Community Legend
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

Superuser Contribution Could not see Sonos devices

I have a Sonos system - I can play Spotify music through that via the 'listen on device' function on the Android app. At the weekend I visited another house with Sonos devices. I added them to my Sonos app okay and could control them, but none of the...

  • Casual Listener
  • I have a Sonos system - I can play Spotify music through that via the 'listen on device' function on the Android app.  At the weekend I visited another house with Sonos devices.  I added th...
  • Maria_B
  • Moderator
  • 492 Views
  • 1 replies
  • 0 likes
  • devices
  • 492 Views
  • 1 replies
  • 0 likes

Fonction "parcourir" indisponible / Browse problem

Bonjour, j'utilise Spotify Premium depuis environ un mois.Depuis quelques jours, je n'ai plus accès à la fonction "parcourir". Quand je clique dessus, un écran noir apparaît :- plus de playlists recommandées- plus accès à la rubrique genre & ambiance...

  • Newbie
  • Bonjour,   j'utilise Spotify Premium depuis environ un mois. Depuis quelques jours, je n'ai plus accès à la fonction "parcourir". Quand je clique dessus, un écran noir apparaît : - plus de p...
  • fredk13
  • Casual Listener
  • 2163 Views
  • 3 replies
  • 0 likes
  • 2163 Views
  • 3 replies
  • 0 likes

Cant downlaod

Please help! The download won't start even I have already turn on 'download when using cellular' , checked there are 4GB space available and played the same songs many times . It still tells me to go to setting to download using cellular. Now all my ...

  • Casual Listener
  • Please help! The download won't start even I have already turn on 'download when using cellular' , checked there are 4GB space available and played the same songs many times . It still tells me to go...
  • fabiobe
  • Casual Listener
  • 345 Views
  • 3 replies
  • 0 likes
  • 345 Views
  • 3 replies
  • 0 likes

Armazenamento cheio sendo que tenho 28 GB disponível em Meu cartão SD.

Não consigo mais baixar músicas , porque o aplicativo do Spotify diz que eu estou sem memória , mas o meu cartão SD está praticamente vazio , podem me ajudar por favor ?

  • Newbie
  • Não consigo mais baixar músicas , porque o aplicativo do Spotify diz que eu estou sem memória , mas o meu cartão SD está praticamente vazio , podem me ajudar por favor ?
  • 1399 Views
  • 0 replies
  • 4 likes
  • 1399 Views
  • 0 replies
  • 4 likes

Old Menu

Hi everyone, i read months ago that the side menu moved to bottom, wich i like. but i still with the old side menu, if logout and login with a new account it has the new bottom menu. When the bottom menu will be enable to my account?thanks

  • Casual Listener
  • Hi everyone, i read months ago that the side menu moved to bottom, wich i like. but i still with the old side menu, if logout and login with a new account it has the new bottom menu. When the bottom ...
  • gonzalocasal
  • Casual Listener
  • 320 Views
  • 2 replies
  • 0 likes
  • 320 Views
  • 2 replies
  • 0 likes

Offline songs getting deleted

All the songs that i save for offline play randomly get deleted. I had 800ish songs that I had to redownload.

  • Newbie
  • All the songs that i save for offline play randomly get deleted. I had 800ish songs that I had to redownload.
  • 224 Views
  • 0 replies
  • 0 likes
  • 224 Views
  • 0 replies
  • 0 likes

Airis TM420 - Spotify hangs in suspended mode

Hi,I've been experiencing problems with Spotify for the last weeks (maybe 3 or 4 weeks).I have been using it with no problems during the last year. When the device enters into suspended mode (with the lock screen), Spotify stops playing and the unloc...

  • Casual Listener
  • Hi, I've been experiencing problems with Spotify for the last weeks (maybe 3 or 4 weeks). I have been using it with no problems during the last year. When the device enters into suspended mode (wit...
  • juas1
  • Casual Listener
  • 778 Views
  • 1 replies
  • 0 likes
  • blink
    hangs
    lock screen
    restart
  • 778 Views
  • 1 replies
  • 0 likes

I can not donwload it

Help!I from Venezuela but now I am living in Chile, I know this app is available here in Chile but when I want to try to download it, there is a message saying something like this app isn't available for my country. I have my Gps activated, I reset a...

  • Casual Listener
  • Help! I from Venezuela but now I am living in Chile, I know this app is available here in Chile but when I want to try to download it, there is a message saying something like this app isn't availab...
  • Joe
  • Community Legend
  • 516 Views
  • 4 replies
  • 0 likes
  • 516 Views
  • 4 replies
  • 0 likes

Should have a delete option to recently played lists

We (Premium Users) should have the ability to delete recently played playlists/artists instead of just hiding it. Hope there would be an upcoming update regarding this issue. Thanks!

  • Visitor
  • We (Premium Users) should have the ability to delete recently played playlists/artists instead of just hiding it. Hope there would be an upcoming update regarding this issue.   Thanks!
  • MartinStoichkov
  • Community Legend
  • 452 Views
  • 1 replies
  • 1 likes
  • 452 Views
  • 1 replies
  • 1 likes

Stops playing. Shows that it IS.

Sometimes it won't play when I hit shuffle play but then starts up randomly later. Sometimes a few minutes, sometimes much later. And almost every time I use it, it just stops after however long it feels like. I got through 2 1/2 songs this time. It'...

  • Visitor
  • Sometimes it won't play when I hit shuffle play but then starts up randomly later. Sometimes a few minutes, sometimes much later. And almost every time I use it, it just stops after however long it f...
  • user-removed
  • Not applicable
  • 344 Views
  • 3 replies
  • 1 likes
  • 344 Views
  • 3 replies
  • 1 likes

Storage feature don't appear

I can't find the storage feature in library's settings

  • Casual Listener
  • I can't find the storage feature in library's settings
  • Joe
  • Community Legend
  • 407 Views
  • 4 replies
  • 0 likes
  • 407 Views
  • 4 replies
  • 0 likes