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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 42970 Views
  • 66 replies
  • 25 likes
  • 42970 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878275 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878275 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26448 Views
  • 4 replies
  • 0 likes
  • 26448 Views
  • 4 replies
  • 0 likes

Crappy shuffle

Why are there only ever 80 songs at any one time that can be shuffled. Even tho my playlist has well over 400 songs on it. Hugely frustrating

  • Newbie
  • Why are there only ever 80 songs at any one time that can be shuffled. Even tho my playlist has well over 400 songs on it. Hugely frustrating
  • 190 Views
  • 0 replies
  • 0 likes
  • 190 Views
  • 0 replies
  • 0 likes

No se reproduce completa la cancion

Disculpen alguien podría ayudarme la verdad es que cuando escucho mis canciones no se reproducen completas cuando pasa un tiempo determinado la canción se deja de escuchar pero aparece que se esta reproduciendo paso a otra canción y me pasa lo mismo ...

  • Newbie
  • Disculpen alguien podría ayudarme la verdad es que cuando escucho mis canciones no se reproducen completas cuando pasa un tiempo determinado la canción se deja de escuchar pero aparece que se esta re...
  • 7700 Views
  • 0 replies
  • 12 likes
  • 7700 Views
  • 0 replies
  • 12 likes

Spotift redesign

I use spotify on android, and I realy think the app is too outdated, so I redesigned it ! EDIT: I use Flat design EDIT² : programs that I use: Photoshop CC and Illustrator CC

  • Casual Listener
  • I use spotify on android, and I realy think the app is too outdated, so I redesigned it !     EDIT: I use Flat design   EDIT² : programs that I use: Photoshop CC and Illustra...
  • Lukas_Valerio
  • Casual Listener
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Subscriptores no tienen premium

Compre el plan familiar e invite mediante el link a un familiar que no tenía ningún tipo de cuenta en Spotify, cuando ingresa solo tiene habilitadas las funciones free y no deja tener música offline

  • Newbie
  • Compre el plan familiar e invite mediante el link a un familiar que no tenía ningún tipo de cuenta en Spotify, cuando ingresa solo tiene habilitadas las funciones free y no deja tener música offline
  • 329 Views
  • 0 replies
  • 0 likes
  • Familiar
    Free
    Premium
  • 329 Views
  • 0 replies
  • 0 likes

Offline files cancelled

Hi everybody, sometimes my android phone cancels all saved tracks in spotify. I don't know why. I can see my artist, albums and tracks, but now their are not saved. Somebody can help please. Thank you.

  • Casual Listener
  • Hi everybody,   sometimes my android phone cancels all saved tracks in spotify. I don't know why. I can see my artist, albums and tracks, but now their are not saved. Somebody can help please....
  • 221 Views
  • 0 replies
  • 0 likes
  • 221 Views
  • 0 replies
  • 0 likes

Same Version but different Spotify app?

I have 2 lg Nexus 5x's with the exact same Version of Spotify on them but somehow the 2 Spotify apps are different, how is this possible?

  • Newbie
  • I have 2 lg Nexus 5x's with the exact same Version of Spotify on them but somehow the 2 Spotify apps are different, how is this possible?
  • 219 Views
  • 0 replies
  • 0 likes
  • 219 Views
  • 0 replies
  • 0 likes

plsss guys help me.....

can somebody tell me what to do with this pls..how to activate premium account using cash payment? i already paid it thru a third party vendor (cebuana lhuilher perapal)..

  • Newbie
  • can somebody tell me what to do with this pls.. how to activate premium account using cash payment? i already paid it thru a third party vendor (cebuana lhuilher perapal)..
  • 151 Views
  • 0 replies
  • 0 likes
  • 151 Views
  • 0 replies
  • 0 likes

Can't save music, artists missing.

On my phone, I cannot save music and cannot seem to find the 'your music' section. I can only favourite songs. Is this part of a new update, as I only have a 'me' section, rather than 'your music.' However, on my computer, I can save a song, but the ...

  • Casual Listener
  • On my phone, I cannot save music and cannot seem to find the 'your music' section. I can only favourite songs. Is this part of a new update, as I only have a 'me' section, rather than 'your music.' ...
  • 144 Views
  • 0 replies
  • 0 likes
  • 144 Views
  • 0 replies
  • 0 likes

Solved!! Difference between "favorite" and "download"

After deciding to abandon my entire 30,000 song library and my personal downloading tactics/system via torrents, then start from scratch with Spotify, I'm having trouble figuring out what the difference between "Favorite" and "Download" is. If I favo...

  • Casual Listener
  • After deciding to abandon my entire 30,000 song library and my personal downloading tactics/system via torrents, then start from scratch with Spotify, I'm having trouble figuring out what the differe...
  • Rspcry
  • Casual Listener
  • 3337 Views
  • 2 replies
  • 2 likes
  • 3337 Views
  • 2 replies
  • 2 likes

Solved!! Updated app, can't find my 'all songs' playlist?!

I downloaded the latest version of Android Spotify and now I can't for the life of me seem to be able to locate my 'all song's' playlist (the one that is just all your downloaded songs). Does anyone know how/where to find a full list of downloaded (o...

  • Visitor
  • I downloaded the latest version of Android Spotify and now I can't for the life of me seem to be able to locate my 'all song's' playlist (the one that is just all your downloaded songs). Does anyone ...
  • TayOfTheAygir
  • Music Fan
  • 11761 Views
  • 7 replies
  • 0 likes
  • 11761 Views
  • 7 replies
  • 0 likes

Solved!! Missing 'your library' on android

Hi,I'm using spotify on a Sony Xperia Z5 (as well as my iphone 6). On the Sony (Android App version 7.1.0.1025 armv7), I don't have any access to 'your library' on the android version. Instead I have an icon labelled 'Me' at the bottom right of the s...

  • Casual Listener
  • Hi, I'm using spotify on a Sony Xperia Z5 (as well as my iphone 6). On the Sony (Android App version 7.1.0.1025 armv7), I don't have any access to 'your library' on the android version. Instead I ha...
  • TayOfTheAygir
  • Music Fan
  • 1438 Views
  • 3 replies
  • 0 likes
  • 1438 Views
  • 3 replies
  • 0 likes

Paused song notifications

Hello, just updated Spotify so I am running the latest version. When I pause a song when I'm not in the app (i.e. from my pebble watch, from the home screen) a notification is pushed from Spotify with the song name and author. Not sure why it does th...

  • Newbie
  • Hello, just updated Spotify so I am running the latest version. When I pause a song when I'm not in the app (i.e. from my pebble watch, from the home screen) a notification is pushed from Spotify wit...
  • 753 Views
  • 0 replies
  • 2 likes
  • 753 Views
  • 0 replies
  • 2 likes

BUG - Singles no longer on artist pages

The singles have disappeared from every artist's page, only albums appear. I can still find and play them by searching, but unsurprisingly I don't know the name of every single by every artist I want to listen to! This is also very annoying as I am a...

  • Casual Listener
  • The singles have disappeared from every artist's page, only albums appear. I can still find and play them by searching, but unsurprisingly I don't know the name of every single by every artist I want...
  • leepea
  • Casual Listener
  • 402 Views
  • 2 replies
  • 0 likes
  • 402 Views
  • 2 replies
  • 0 likes

PORTADA DE DISCO HIP HOP

Quisiera saber si alguien conoce el nombre del disco y/o el artista en el cual la portada es de un hombre calvo y creo que de tez negra con los ojos y la cara cubierta por cintas como si fueran de policia de color amarillas y el fondo rojo

  • Casual Listener
  • Quisiera saber si alguien conoce el nombre del disco y/o el artista en el cual la portada es de un hombre calvo y creo que de tez negra con los ojos y la cara cubierta por cintas como si fueran de po...
  • 301 Views
  • 0 replies
  • 0 likes
  • 301 Views
  • 0 replies
  • 0 likes

Local files not downloading to app

I am having a problem with my local files playing on the Android Spotify app. I have tried uninstalling and reinstalling the app but it doesn't seem to work, all the other music downloads but not my local files that have been added to that playlist. ...

  • Casual Listener
  • I am having a problem with my local files playing on the Android Spotify app. I have tried uninstalling and reinstalling the app but it doesn't seem to work, all the other music downloads but not my ...
  • Brentrf
  • Newbie
  • 21548 Views
  • 15 replies
  • 4 likes
  • 21548 Views
  • 15 replies
  • 4 likes

Solved!! How to change the size of Spotify in the notification bar

Seems like Spotify is stuck on the larger player when it's in the notification bar. Anyone know how to change it to the smaller player without the random huge black gap between then skip/pause buttons and the album art?

  • Casual Listener
  • Seems like Spotify is stuck on the larger player when it's in the notification bar. Anyone know how to change it to the smaller player without the random huge black gap between then skip/pause button...
  • Meatballs
  • Casual Listener
  • 6300 Views
  • 3 replies
  • 0 likes
  • 6300 Views
  • 3 replies
  • 0 likes

My spotify doesn't show the storage options

Device: BQ Aquaris M4.5Android version: 5.1 I have tried everything and every guide I found here and in other places but still can't get my Spotify to store the downloaded songs into the SD card. The SD card works perfectly, have all kind of other fi...

  • Newbie
  • Device: BQ Aquaris M4.5 Android version: 5.1   I have tried everything and every guide I found here and in other places but still can't get my Spotify to store the downloaded songs into the S...
  • chamuscaa
  • Regular
  • 7672 Views
  • 9 replies
  • 1 likes
  • 7672 Views
  • 9 replies
  • 1 likes

Solved!! Sort Album by "Last Added"

)Hi,on the Desktop-Client I can easily sort my Album-View in Spotify by "Last Added".On Android I can do that for artists and songs but ironically not for the "Album"-View where I would acutally need it. It is only sorted alphabetically there.See att...

  • Casual Listener
  • )Hi, on the Desktop-Client I can easily sort my Album-View in Spotify by "Last Added". On Android I can do that for artists and songs but ironically not for the "Album"-View where I would acutally ...
  • Suvashis
  • Visitor
  • 608 Views
  • 3 replies
  • 0 likes
  • 608 Views
  • 3 replies
  • 0 likes

Podcasts don't work

When clicking on browse - - > podcasts, i can see all different podcasts displayed but when i click on them nothing happens - i cannot open it, can't see any details. It's just not working at all. My only option is to share it. I have a premium accou...

  • Newbie
  • When clicking on browse - - > podcasts, i can see all different podcasts displayed but when i click on them nothing happens - i cannot open it, can't see any details. It's just not working at all....
  • 359 Views
  • 0 replies
  • 0 likes
  • 359 Views
  • 0 replies
  • 0 likes

Solved!! Spotify free won't play music

Since switching back to the free version songs will play on desktop but not on my phone (android 6.0) I connect to wifi, hit shuffle, and a message pops up saying "Get premium to listen to ad free music everywhere" but there are no ads playing. It wa...

  • Casual Listener
  • Since switching back to the free version songs will play on desktop but not on my phone (android 6.0) I connect to wifi, hit shuffle, and a message pops up saying "Get premium to listen to ad free mu...
  • Joe
  • Community Legend
  • 3541 Views
  • 4 replies
  • 0 likes
  • 3541 Views
  • 4 replies
  • 0 likes