Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 62460 Views
  • 68 replies
  • 26 likes
  • 62460 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28537 Views
  • 5 replies
  • 0 likes
  • 28537 Views
  • 5 replies
  • 0 likes

Superuser Contribution Removing songs from a playlist

Well if you accidentally slide your screen it removes the song from your playlist. I think it should ask something like "Are you **bleep**ing sure?" because i have removed so many songs by accident. It shouldn't just be like slide and remove. And als...

  • Casual Listener
  • Well if you accidentally slide your screen it removes the song from your playlist. I think it should ask something like "Are you **bleep**ing sure?" because i have removed so many songs by ...
  • RodrigoPalma
  • Roadie
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Dump file on Android phone memory that never gets erased is created by Spotify.

I have a problem with Sony Xperia L combined with Spotify. These two aren't a good match. Originally it was all fine, but at some point my phone started to collect a lot of memory (around early august) and the only thing to do is to do a system reset...

  • Regular
  • I have a problem with Sony Xperia L combined with Spotify. These two aren't a good match.   Originally it was all fine, but at some point my phone started to collect a lot of memory (around ...
  • Tch72
  • Casual Listener
  • 4597 Views
  • 13 replies
  • 0 likes
  • 4597 Views
  • 13 replies
  • 0 likes

Offline music keeps disappearing

The spotify app keeps login me out, then when i log back in all my download songs have gone. The app is up to date iv restart then phone, redownloaded only to have it happen again. I have to use my phone data to download them to so its getting pretty...

  • Casual Listener
  • The spotify app keeps login me out, then when i log back in all my download songs have gone. The app is up to date iv restart then phone, redownloaded only to have it happen again. I have to use my p...
  • crematedman
  • Community Legend
  • 550 Views
  • 3 replies
  • 0 likes
  • 550 Views
  • 3 replies
  • 0 likes

Songs volume problems in spotify

The volume of my tablet turns up and down when I'm listening to music in spotify.Any advices?Thanks

  • Newbie
  • The volume of my tablet turns up and down when I'm listening to music in spotify. Any advices? Thanks 
  • brentb9193
  • Music Fan
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Problems with connection for 2 identicle Huawei 8 phones -spotify

I have bought 2 identicle Huawei Honor 8, phones, for me and my wife. Im having problens connecting to Spotify Premium.The phones have the same model.nr. FRD-L09If i play music on my phone, it will change 'phone' to hers and play there insted, as we ...

  • Casual Listener
  • I have bought 2 identicle Huawei Honor 8, phones, for me and my wife.  Im having problens connecting to Spotify Premium. The phones have the same model.nr. FRD-L09 If i play music on my phone...
  • nsjc75
  • Casual Listener
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Android: Spotify plays on only 1 channel after a notification

When I use a an app while spotify is playing music, e.g facebook, and I get a notification, spotify or android (not sure) does the normal thing of lowering volume to emphasize the notification but when it continues only one of the 2 earpieces is at n...

  • Newbie
  • When I use a an app while spotify is playing music, e.g facebook, and I get a notification, spotify or android (not sure) does the normal thing of lowering volume to emphasize the notification but wh...
  • 189 Views
  • 0 replies
  • 0 likes
  • 189 Views
  • 0 replies
  • 0 likes

Offline Download Issues

There is a problem, it says i have it offline on 3 other devices, but my account management doesnt show any at all, how do i fix it, as of right now i have to download everything everyday, and, im not willing to do thatits said that after i chose to ...

  • Casual Listener
  • There is a problem, it says i have it offline on 3 other devices, but my account management doesnt show any at all, how do i fix it, as of right now i have to download everything everyday, and, im no...
  • 165 Views
  • 0 replies
  • 0 likes
  • 165 Views
  • 0 replies
  • 0 likes

Get rid of the 3,333 offline song limit

Yea i have 70gb free on my phone and I can't download more? Why this is ridiculous you are forcing me to use data and I can't gave all my music offline if I'm far from home. If spotify was not free with my cell plan I wouldn't pay

  • Newbie
  • Yea i have 70gb free on my phone and I can't download more? Why this is ridiculous you are forcing me to use data and I can't gave all my music offline if I'm far from home. If spotify was not free w...
  • coloyrs
  • Community Legend
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

This song is not available

Hello. I recently had an issue. I got a moto g smartphone with android jelly bean and, spotify premium family account pack. Every time I want to play some songs there's a message saying this song is not available. Also they are Highlited in Gray colo...

  • Newbie
  • Hello. I recently had an issue. I got a moto g smartphone with android jelly bean and, spotify premium family account pack. Every time I want to play some songs there's a message saying this song is ...
  • 199 Views
  • 0 replies
  • 0 likes
  • 199 Views
  • 0 replies
  • 0 likes

Widget shows wrong song and app freezes on opening

Now as I have said many times, I use the Android app for one simple task. Playing downloaded playlists. Your app seems to have problems doing the basics. I see the little widget not showing the song that is actually playing. And then when I try to op...

  • Roadie
  • Now as I have said many times, I use the Android app for one simple task. Playing downloaded playlists.   Your app seems to have problems doing the basics.   I see the little widget not...
  • 265 Views
  • 0 replies
  • 0 likes
  • 265 Views
  • 0 replies
  • 0 likes

Spotify connect not working on android or PC, works flawlessly on iphone

Title.I have Denon AVR-X1000 amplifier for my home system. Wanted to stream music into it as I have done with other services before spotify. Spotify Connect is not working with my PC or Samsung Note4 towards the amplifier. -Between phone and pc it wo...

  • Casual Listener
  • Title. I have Denon AVR-X1000 amplifier for my home system. Wanted to stream music into it as I have done with other services before spotify.  Spotify Connect is not working with my PC or Samsu...
  • nathabit
  • Newbie
  • 637 Views
  • 4 replies
  • 0 likes
  • 637 Views
  • 4 replies
  • 0 likes

New Phone Huawei H8 Honor premium, spotify freezes

Hey Spotify Community,I bought the Huawei H8 Honor. It has happened a few times now that the Spotify app freezes/doesn't react and breaks down. I would like to know if this is a problem of the Spotify app or indicating a problem with android or the p...

  • Newbie
  • Hey Spotify Community, I bought the Huawei H8 Honor. It has happened a few times now that the Spotify app freezes/doesn't react and breaks down. I would like to know if this is a problem of the Sp...
  • 218 Views
  • 0 replies
  • 0 likes
  • 218 Views
  • 0 replies
  • 0 likes

Before i leave, is it just me or are Spotify broken.

I generally like Spotify. I'm been on several other music providers before, but there's a better feeling that Spotify are built around serving music, whereas for example Apple or Google play are just pushing whatever data they can.There's lots of thi...

Screenshot_20161212.png
  • Gig Goer
  • I generally like Spotify. I'm been on several other music providers before, but there's a better feeling that Spotify are built around serving music, whereas for example Apple or Google play are just...
  • 319 Views
  • 0 replies
  • 1 likes
  • 319 Views
  • 0 replies
  • 1 likes

Spotify hardly works with any of my Chromecasts

Connection to Chromecast takes ages and once connected there are frequent audio drops until it completely stops. Seems to me a problem of spotify servers failing to provide the chromecast with a continuous stream. I have erased all data, removed the ...

  • Music Fan
  • Connection to Chromecast takes ages and once connected there are frequent audio drops until it completely stops. Seems to me a problem of spotify servers failing to provide the chromecast with a cont...
  • mote
  • Gig Goer
  • 485 Views
  • 3 replies
  • 5 likes
  • 485 Views
  • 3 replies
  • 5 likes

Update issues

With the update I can't seem to find a place to access all my songs that I am following. Before the update it was as easy as going to my songs and it would ask me if I wanted to look at it by songs by albums by artist etcetera

  • Casual Listener
  • With the update I can't seem to find a place to access all my songs that I am following. Before the update it was as easy as going to my songs and it would ask me if I wanted to look at it by songs b...
  • Iyoseph35
  • Casual Listener
  • 427 Views
  • 6 replies
  • 0 likes
  • 427 Views
  • 6 replies
  • 0 likes

I can't find all my downloaded songs

I can't search my songs anymore in just one list. After the last update, when I go to "Me", there's just Playlists, Suggested Mixes and Recently Played I like the last version where I can see all my songs and play them all in shuffle. But now I just ...

  • Newbie
  • I can't search my songs anymore in just one list. After the last update, when I go to "Me", there's just Playlists, Suggested Mixes and Recently Played 😞 I like the last version where I can see all ...
  • Joe
  • Community Legend
  • 1413 Views
  • 3 replies
  • 1 likes
  • 1413 Views
  • 3 replies
  • 1 likes

Blocked a mixtape track accidentally

Hello, yesterday I accidentally blocked Crooked Spine by Cough from one of my mixtapes. The repeat button on the Android app was usually on that exact spot, which is not a good thing in my opinion.Can you tell me how to unblock it now?

  • Regular
  • Hello, yesterday I accidentally blocked Crooked Spine by Cough from one of my mixtapes. The repeat button on the Android app was usually on that exact spot, which is not a good thing in my opinion. ...
  • RS_potify
  • Newbie
  • 287 Views
  • 2 replies
  • 0 likes
  • 287 Views
  • 2 replies
  • 0 likes

Solved!! Offline premium

I can't listen to my saved music offline. What's wrong?

  • Casual Listener
  • I can't listen to my saved music offline. What's wrong?
  • Lucyyy07
  • Casual Listener
  • 414 Views
  • 2 replies
  • 0 likes
  • 414 Views
  • 2 replies
  • 0 likes