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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43366 Views
  • 66 replies
  • 25 likes
  • 43366 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878504 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878504 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26529 Views
  • 4 replies
  • 0 likes
  • 26529 Views
  • 4 replies
  • 0 likes

Solved!! Messages

I'm having trouble with my subscription, I went premium right after I received ano email saying that I can go premium for 3 months for $0.99. I subscribe to the premium and I have proof I got my receipt, in my account it says I have premium. I'm get ...

  • Regular
  • I'm having trouble with my subscription, I went premium right after I received ano email saying that I can go premium for 3 months for $0.99. I subscribe to the premium and I have proof I got my rece...
  • Joe
  • Community Legend
  • 402 Views
  • 2 replies
  • 0 likes
  • 402 Views
  • 2 replies
  • 0 likes

Discovery Weekly HELP

My discovery weekly has disappeared, second time this has happened.Last time it was recreated manually by staff.

  • Visitor
  • My discovery weekly has disappeared, second time this has happened. Last time it was recreated manually by staff.
  • 143 Views
  • 0 replies
  • 0 likes
  • 143 Views
  • 0 replies
  • 0 likes

Spotify not playing sound

I was playing spotify in the car this morning and got a phone call. afterwards spotify stopped playing sound but it showed the song was still playing. deleted and reinstalled- didn't work. whenever I paused the song too it would always jump back to t...

  • Newbie
  • I was playing spotify in the car this morning and got a phone call. afterwards spotify stopped playing sound but it showed the song was still playing. deleted and reinstalled- didn't work. whenever I...
  • 147 Views
  • 0 replies
  • 0 likes
  • 147 Views
  • 0 replies
  • 0 likes

Discovery Weekly playlist is Descubrimiento semenal now

I opened up spotify and looked for discovery weekly playlist. I couldn't find it, but I discovered that the playlist name is in spanish now. Why is this happening? How do I change it back to English? I've tried changing languages, logging out of all ...

  • Newbie
  • I opened up spotify and looked for discovery weekly playlist.  I couldn't find it, but I discovered that the playlist name is in spanish now.   Why is this happening?   How do I ch...
  • 188 Views
  • 0 replies
  • 1 likes
  • 188 Views
  • 0 replies
  • 1 likes

Solved!! Cancelling subscription

I have recently changed my phone from an Android galaxy s3 to an s7edge. I transfered my data and apps from old to new phone. On checking my Spotify play lists and saved music I found they didn't transfer.I then decided to to contact Spotify, on acce...

  • Visitor
  • I have recently changed my phone from an Android galaxy s3 to an s7edge. I transfered my data and apps from old to new phone. On checking my Spotify play lists and saved music I found they didn't tra...
  • user-removed
  • Not applicable
  • 415 Views
  • 2 replies
  • 0 likes
  • 415 Views
  • 2 replies
  • 0 likes

[Android] Didn't get new design update

Hi, the past week i saw all my friends with the new spotify redesign (The one that haves the tabs at the bottom) and i'm not getting it. I did have an update this morning, hoping to be that one, but nope. How can i get it? This morning update was 7.0...

  • Newbie
  • Hi, the past week i saw all my friends with the new spotify redesign (The one that haves the tabs at the bottom) and i'm not getting it.   I did have an update this morning, hoping to be that ...
  • Joe
  • Community Legend
  • 991 Views
  • 1 replies
  • 0 likes
  • Android
    new
    Update
  • 991 Views
  • 1 replies
  • 0 likes

Superuser Contribution Não consigo mudar de musica com a tela bloquada

Tenho um Xperia z3 android 6.0.1 e quando a tela está bloqueada não consigo mudar de musica. Alguma solução para esse problema, ou é normal essa limitação?

  • Casual Listener
  • Tenho um Xperia z3 android 6.0.1 e quando a tela está bloqueada não consigo mudar de musica. Alguma solução para esse problema, ou é normal essa limitação?
  • tiagotheiss
  • Newbie
  • 1345 Views
  • 2 replies
  • 1 likes
  • 1345 Views
  • 2 replies
  • 1 likes

Payament

I made payment via Bank transfer, i already received the receipt confirmation email, but my accoount allows free

  • Casual Listener
  • I made payment via Bank transfer, i already received the receipt confirmation email, but my accoount allows free
  • alanbessa
  • Music Fan
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

No possibility to change saving options on Samsung Tablet

Hey, on my smartphone I can choose between Device Storage and SD card, like in this article: https://support.spotify.com/us/using_spotify/search_play/save-to-sd-card/?ref=related But on my samsung Galaxy tab A there isn't a storage option, so i can't...

  • Newbie
  • Hey,   on my smartphone I can choose between Device Storage and SD card, like in this article: https://support.spotify.com/us/using_spotify/search_play/save-to-sd-card/?ref=related &nbsp...
  • Joe
  • Community Legend
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Spotify with 3G Vodafone

Hello, on my LG g3 spotify won't work with 3G bit only with WiFi. I tried to change apn, do a clean installation of the app but nothing changed. I al using android 6.0.1, please help me.

  • Newbie
  • Hello, on my LG g3 spotify won't work with 3G bit only with WiFi. I tried to change apn, do a clean installation of the app but nothing changed. I al using android 6.0.1, please help me.
  • 196 Views
  • 0 replies
  • 0 likes
  • 196 Views
  • 0 replies
  • 0 likes

[Android] Share token between devices

I'm working in a startup where we are developing a system composed of two devices, one without screen but with audio output and the other device with screen but without audio output.We would like to use Android SDK to access Spotify service but we ne...

  • Newbie
  • I'm working in a startup where we are developing a system composed of two devices, one without screen but with audio output and the other device with screen but without audio output. We would like t...
  • Joe
  • Community Legend
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

connect to a device

Just got spotify and purchased premium It gives me no option to connect to a device in the now playing bar. I want to bluetooth to my yamaha reciever and have no option to connect to it. Help please? Thankyou

  • Newbie
  • Just got spotify and purchased premium  It gives me no option to connect to a device in the now playing bar. I want to bluetooth to my yamaha reciever and have no option to connect to it. Help p...
  • kurtd
  • Music Fan
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Some Saved Music Not Playing

Old downloads are fine. But recently downloaded ones, succesfully saves but when playing offline, they are not complete. So the music stops in the middle part. Not all songs do this but yeah, some recent ones do. Whats the fix? I dont want to redownl...

  • Casual Listener
  • Old downloads are fine. But recently downloaded ones, succesfully saves but when playing offline, they are not complete. So the music stops in the middle part. Not all songs do this but yeah, some re...
  • Rojh
  • Casual Listener
  • 231 Views
  • 2 replies
  • 0 likes
  • 231 Views
  • 2 replies
  • 0 likes

[Android][Other] Capa do álbum na tela de bloqueio.

Não visualizo mais as capas dos álbuns com a música tecoando na tela de bloqueio do Android 6.0.1.O que fazer??

  • Newbie
  • Não visualizo mais as capas dos álbuns com a música tecoando na tela de bloqueio do Android 6.0.1. O que fazer??
  • felippeal
  • Newbie
  • 820 Views
  • 1 replies
  • 0 likes
  • Android
    Other
  • 820 Views
  • 1 replies
  • 0 likes

No option to save music on SD card v6.9.0.1212

As I can't downgrade the app, I'd like to ask for that function to be added again....or is there another solution ?

  • Casual Listener
  • As I can't downgrade the app, I'd like to ask for that function to be added again. ...or is there another solution ?
  • castrillon7
  • Casual Listener
  • 305 Views
  • 2 replies
  • 0 likes
  • 305 Views
  • 2 replies
  • 0 likes

Solved!! Where is my equalizer?

I don't now how to find my equalizer.

  • Casual Listener
  • I don't now how to find my equalizer.
  • Wintex
  • Casual Listener
  • 2011 Views
  • 4 replies
  • 0 likes
  • 2011 Views
  • 4 replies
  • 0 likes

wont clear cache or saved data even after going through all process

i have tried three times to clear my cache and saved data just through the setting on the app. then i tried through my phone app settings. then i uninstalled and restarted my phone. all times i log back in to the app and everything is still there. my...

  • Newbie
  • i have tried three times to clear my cache and saved data just through the setting on the app. then i tried through my phone app settings. then i uninstalled and restarted my phone. all times i log b...
  • Joe
  • Community Legend
  • 513 Views
  • 1 replies
  • 0 likes
  • 513 Views
  • 1 replies
  • 0 likes

Solved!! Pause button problem

Hello,Please excuse my english. My problem is, that if i press the pause-button when i'm in the lockscreen, or the left corner in the starting screen, of my Android-Phone (Samsung Galaxy S7) the app instantly shuts down and I have to open it again. W...

  • Casual Listener
  • Hello, Please excuse my english. My problem is, that if i press the pause-button when i'm in the lockscreen, or the left corner in the starting screen, of my Android-Phone (Samsung Galaxy S7) the ap...
  • Joe
  • Community Legend
  • 458 Views
  • 3 replies
  • 0 likes
  • 458 Views
  • 3 replies
  • 0 likes

Music gap or glitch when playing

I have a Xperia z5c, and when playing musikk there Would sometimes be a small clitch /gap at aprox 0,5 sec when sound is gone. Similar to the one you get when reciving a message . This only happens when using Spotify. I use offline playlist with WiFi...

  • Casual Listener
  • I have a Xperia z5c, and when playing musikk there Would sometimes be a small clitch /gap at aprox 0,5 sec when sound is gone. Similar to the one you get when reciving a message . This only happens w...
  • gassolini
  • Casual Listener
  • 593 Views
  • 2 replies
  • 0 likes
  • 593 Views
  • 2 replies
  • 0 likes