Help - Android

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy
Spotify Star
2023-07-11 7:43:36 PM
2024-10-15 5:23:53 PM
jt120
Regular
50502 Views
66 replies
25 likes

50502 Views
66 replies
25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

Daniel
Community Legend
2014-09-11 11:47:34 AM
2014-10-29 11:18:30 AM
Daniel
Community Legend
881354 Views
11 replies
51 likes
Android
Guide
Troubleshooting

881354 Views
11 replies
51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

Plaguedoctor
Casual Listener
2020-03-30 2:54:13 AM
2024-08-21 3:01:30 PM
shahn321
Casual Listener
27244 Views
4 replies
0 likes

27244 Views
4 replies
0 likes

Intermittantly getting "This song is not available"

Firstly, thanks for redesigning the Android layout. It's much better than before.Secondly, I keep getting the above error when I tap on tracks. It started about a week ago. If I close the app, and reopen it, I can usually then play the tracks. Someti...

user-removed
Visitor
Firstly, thanks for redesigning the Android layout. It's much better than before. Secondly, I keep getting the above error when I tap on tracks. It started about a week ago. If I close the app, an...
2016-11-22 10:18:45 AM
2016-11-24 10:00:45 AM
crematedman
Community Legend
197 Views
1 replies
0 likes

197 Views
1 replies
0 likes

The songs I download are gone after a while

I dont know why this keep happening, I already downloaded all of the songs at least two or three times and when I restart spotify they are gone. The only thing that changed is were they are stored because I buyed a new memory for my smartphone. Help ...

Renicolas
Newbie
I dont know why this keep happening, I already downloaded all of the songs at least two or three times and when I restart spotify they are gone. The only thing that changed is were they are stored be...
2016-11-21 12:03:05 AM
2016-11-24 9:59:09 AM
crematedman
Community Legend
297 Views
2 replies
0 likes

297 Views
2 replies
0 likes

Downloaded songs to my own playlist

Hi. I created my own playlist since i started using spotify. My problem is that some of my downloaded sogs wont download automatically... it would not play or hops in to the next song on the line. what should i do?

ogre_alvin18
Newbie
Hi. I created my own playlist since i started using spotify. My problem is that some of my downloaded sogs wont download automatically... it would not play or hops in to the next song on...
2016-11-21 11:16:05 PM
2016-11-24 9:56:09 AM
crematedman
Community Legend
339 Views
2 replies
1 likes

339 Views
2 replies
1 likes

Huaweis play controls notification not showing properly

It's not Displaying the play, next and prev buttons properly as seen in the picture.Great update the New menú is better easy access to the options.

keny_ep
Newbie
It's not Displaying the play, next and prev buttons properly as seen in the picture. Great update the New menú is better easy access to the options.
2016-11-24 5:04:33 AM
353 Views
0 replies
0 likes
controls
huawei
problem

353 Views
0 replies
0 likes

Phone switch

I recently switched from iPhone to samsung. On the iphone, my spotify was connected to Facebook and I had student premium. Now on the Samsung it doesn't recognize it's connected to my Facebook and has already started charging me. It wants me to be ch...

harly170
Newbie
I recently switched from iPhone to samsung. On the iphone, my spotify was connected to Facebook and I had student premium. Now on the Samsung it doesn't recognize it's connected to my Facebook and ha...
2016-11-24 1:48:48 AM
2016-11-24 2:13:50 AM
Joe
Community Legend
272 Views
1 replies
0 likes

272 Views
1 replies
0 likes

Superuser Contribution No customer service?????

I paid for premium services and I'm still on the free Spotify why can't I talk to a live person. I've already done everything that you guys suggested like restarting my phone make sure it's not another account I either need my money or my music it's ...

Shysqueendom
Casual Listener
I paid for premium services and I'm still on the free Spotify why can't I talk to a live person. I've already done everything that you guys suggested like restarting my phone make sure it's not anoth...
2016-11-18 11:16:20 PM
2016-11-24 1:42:06 AM
betocanales
Newbie
369 Views
4 replies
0 likes

369 Views
4 replies
0 likes

Solved!! Multiple Syncing Issues.

Hi there, I'm having two major issues with my spotify app over the last week. 1) Syncing Error - Multiple Devices Synced at the same time. I'm getting the following error message: "Syncing Error - You have synced your playlists to more than three dev...

Xeraiden
Newbie
Hi there, I'm having two major issues with my spotify app over the last week. 1) Syncing Error - Multiple Devices Synced at the same time. I'm getting the following error me...
2014-05-21 2:37:31 AM
2016-11-24 1:15:54 AM
barrydpb
Casual Listener
658 Views
4 replies
0 likes

658 Views
4 replies
0 likes

How do you revert back from new tab menu?

To have that menu at the bottom of my screen at all time is just the worst, i get infuriated every time i open the ap. I cant have it as it is now, how do i revert back to the old menu? (yes, its wierdly strong feelings to have about a layout)

AlbertNojdh
Casual Listener
To have that menu at the bottom of my screen at all time is just the worst, i get infuriated every time i open the ap. I cant have it as it is now, how do i revert back to the old menu? (yes, it...
2016-11-24 1:05:15 AM
2016-11-24 1:10:13 AM
Joe
Community Legend
358 Views
1 replies
0 likes

358 Views
1 replies
0 likes

Solved!! New Version of sotify to android playlist diffrent HELPP

Since i updated the spotify app on my phone it not the same..on the old ver i click on PLAYLIST then click my personal playlist and the i can play the music on the playlist.. now on the new app when i click on the Playlist its shows me am menu and i ...

user-removed
Visitor
Since i updated the spotify app on my phone it not the same.. on the old ver i click on PLAYLIST then click my personal playlist and the i can play the music on the playlist.. now on the new app &nb...
2016-11-23 11:47:00 PM
2016-11-23 12:52:06 AM
user-removed
Not applicable
497 Views
4 replies
0 likes

497 Views
4 replies
0 likes

Spotify does not download music even with free space.

Spotify says my storage is full and it can't download, but it isn't. I have a SD Card that is used as internal storage, it is full, but the phone (with the Card) has about 7gb FREE. The menu option to choose where the Spotify has to store the musics ...

mateuspl
Newbie
Spotify says my storage is full and it can't download, but it isn't. I have a SD Card that is used as internal storage, it is full, but the phone (with the Card) has about 7gb FREE. The menu option t...
2016-11-23 12:19:17 AM
2016-11-23 12:39:29 AM
Joe
Community Legend
314 Views
2 replies
0 likes

314 Views
2 replies
0 likes

Equalizer is not available in the new version for android

I have a phone with Android 6.0. I've noted that the native equalizer is no longer avilable in the current Spotify version, which by the way, have now similar user interface to iOS. What is the reason for that? I see it as big downgrade to Spotify. T...

user-removed
Visitor
I have a phone with Android 6.0. I've noted that the native equalizer is no longer avilable in the current Spotify version, which by the way, have now similar user interface to iOS. What is the reaso...
2016-11-23 1:21:49 PM
2016-11-23 12:32:20 AM
user-removed
Not applicable
1181 Views
5 replies
0 likes

1181 Views
5 replies
0 likes

Android: "The track is not available"

Hi, I keep getting the message "The track is not available" on my android phone (and sonos system), even if I have a premium account. The service status in Spotify is OK, and it's working well on my PC desktop. All devices were working OK until I ren...

GOOO
Newbie
Hi, I keep getting the message "The track is not available" on my android phone (and sonos system), even if I have a premium account. The service status in Spotify is OK, and it's wor...
2012-07-01 9:59:47 AM
2016-11-23 11:37:39 PM
Nichen
Newbie
50943 Views
38 replies
2 likes

50943 Views
38 replies
2 likes

Deleted songs

Signed in through facebook 2 yrs ago. Have since deleted my facebook acc but have now lost almost all my album 's any help thanks

Endrim198013
Newbie
Signed in through facebook 2 yrs ago. Have since deleted my facebook acc but have now lost almost all my album 's any help thanks
2016-11-23 10:51:11 PM
2016-11-23 11:12:01 PM
Joe
Community Legend
245 Views
1 replies
0 likes

245 Views
1 replies
0 likes

Can't share playlist, music or send msgs

Spotify, i´m not being able to share anything or send messages by android versions. When I click share, instead open spotify internal share options, it opens the android options: Whatsapp, facebook, twitter.... Can you help me to get back internal sh...

phjofo
Casual Listener
Spotify, i´m not being able to share anything or send messages by android versions. When I click share, instead open spotify internal share options, it opens the android options: Whatsapp, facebook, ...
2016-11-23 6:41:03 PM
2016-11-23 11:09:11 PM
Joe
Community Legend
493 Views
3 replies
0 likes

493 Views
3 replies
0 likes

Solved!! No puedo ser premium :(

He pagado dos veces para conseguir la promoción de spotify premium.Me aparece un mensaje de error de pago pero me llegan los mensajes de que si se realizó y el monto que se descontó.Abro la aplicación y me vuelve a cobrar para ser Premium, cerré sesi...

Liz_ortega
Casual Listener
He pagado dos veces para conseguir la promoción de spotify premium. Me aparece un mensaje de error de pago pero me llegan los mensajes de que si se realizó y el monto que se descontó. Abro la aplic...
2016-06-26 6:41:07 AM
2016-11-23 10:56:07 PM
JacquelineLoRi
Newbie
730 Views
6 replies
0 likes

730 Views
6 replies
0 likes

Android 4.4.2 audio randomly pauses

Whenever I'm listening to music and my screen is off, music randomly pauses and then starts again where it left off. It's very annoying.It happens also in other music players

sevito
Newbie
Whenever I'm listening to music and my screen is off, music randomly pauses and then starts again where it left off. It's very annoying. It happens also in other music players
2016-11-23 10:09:28 PM
2016-11-23 10:17:34 PM
Joe
Community Legend
205 Views
1 replies
0 likes

205 Views
1 replies
0 likes

Impossible de mettre un son personnel et l'écouter en hors ligne

Bonjour, J'ai essayé de mettre un son de mon ordinateur dans les fichiers locaux, mais il m'est impossible par la suite de faire la lecture en hors connexion sur mon téléphone "ce titre est indisponible" J'ai pourtant mis toute les options de télégar...

AzNasTy
Newbie
Bonjour, J'ai essayé de mettre un son de mon ordinateur dans les fichiers locaux, mais il m'est impossible par la suite de faire la lecture en hors connexion sur mon téléphone "ce titre est ...
2016-11-23 10:10:27 PM
166 Views
0 replies
0 likes

166 Views
0 replies
0 likes

3 meses por $9.00?

Me llego un correo de Spotify que si pagaba $9.00 me daban tres meses de spotify, y cuando voy a pagar me cobran $99.00, trendre entonces que pagar hasta dentro de 4 meses?

JessicaCG
Newbie
Me llego un correo de Spotify que si pagaba $9.00 me daban tres meses de spotify, y cuando voy a pagar me cobran $99.00, trendre entonces que pagar hasta dentro de 4 meses?
2016-11-23 9:52:38 PM
155 Views
0 replies
0 likes

155 Views
0 replies
0 likes

Solved!! Search function gone after update

I can no longer find "search", only daily mix, playlists, stations, tracks, albums, artists and podcasts/videos.

Kristin9
Casual Listener
I can no longer find "search", only daily mix, playlists, stations, tracks, albums, artists and podcasts/videos.
2016-11-23 7:21:09 PM
2016-11-23 9:30:07 PM
Joe
Community Legend
1102 Views
5 replies
0 likes

1102 Views
5 replies
0 likes

Spotify home Depot add glitch

Hi,I was listening to Spotify on my ps4 using my android tablet as a "remote" and a home Depot add came up. for some reason it will not let me play any other music, it just keeps looping the ad. when I open the pop-up menu on my ps4, it shows that th...

jameslebron24
Newbie
Hi, I was listening to Spotify on my ps4 using my android tablet as a "remote" and a home Depot add came up. for some reason it will not let me play any other music, it just keeps looping the ad. wh...
2016-11-23 9:19:35 PM
221 Views
0 replies
0 likes

221 Views
0 replies
0 likes

Spotify Community

Help categories

Account & Payment

Using Spotify

Listen Everywhere

Android

Forum Posts