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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • pawanbhai2
  • Newbie
  • 43670 Views
  • 67 replies
  • 25 likes
  • 43670 Views
  • 67 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878631 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878631 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26562 Views
  • 4 replies
  • 0 likes
  • 26562 Views
  • 4 replies
  • 0 likes

Andriod widget still showing music puased when app isnt open

For one reason or another,my widget still said that Spotify was still open and showing that the music was puased. I already entered and exited the app,but I just want an answer to this glitch.

  • Casual Listener
  • For one reason or another,my widget still said that Spotify was still open and showing that the music was puased. I already entered and exited the app,but I just want an answer to this glitch.
  • kirashi
  • Community Legend
  • 351 Views
  • 3 replies
  • 0 likes
  • 351 Views
  • 3 replies
  • 0 likes

Superuser Contribution Toda hora tem que fazer download da música?

Pô, ta enchendo o saco já, eu faço download para poder ouvir offline aí depois de algum tempo eu tenho que fazer download novamente. Como faço para a música ficar offline pra sempre? Esse app tá um lixo!

  • Casual Listener
  • Pô, ta enchendo o saco já, eu faço download para poder ouvir offline aí depois de algum tempo eu tenho que fazer download novamente. Como faço para a música ficar offline pra sempre? Esse app tá um l...
  • Sophia
  • Roadie
  • 1308 Views
  • 1 replies
  • 1 likes
  • 1308 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify crashes when controlled via Bluetooth remote (AVRCP)

Hi,Spotify crashes under certain circumstances when controlling it via Bluetooth AVRCPTo reproduce the issue:1) Start spotify2) Control it via Bluetooth (play/pause, next)3) Exit and force close spotify (important!)4) Press play/pause on the Bluetoot...

  • Music Fan
  • Hi, Spotify crashes under certain circumstances when controlling it via Bluetooth AVRCP To reproduce the issue: 1) Start spotify 2) Control it via Bluetooth (play/pause, next) 3) Exit and ...
  • Peter77
  • Music Fan
  • 2132 Views
  • 4 replies
  • 0 likes
  • 2132 Views
  • 4 replies
  • 0 likes

Spotify keeps playing during phone calls

Hi, Spotify often keeps playing when I'm in a phone call. I already cleared the data and reinstalled Spotify, but the problem persists. I have discovered it only happens when Spotify is in the background playing, but no notification icon is shown. Ho...

  • Music Fan
  • Hi,   Spotify often keeps playing when I'm in a phone call. I already cleared the data and reinstalled Spotify, but the problem persists.   I have discovered it only happens when S...
  • Peter77
  • Music Fan
  • 9018 Views
  • 5 replies
  • 0 likes
  • 9018 Views
  • 5 replies
  • 0 likes

Spotify app not appearing in task bar, unresponsive to Bluetooth.

Hello all;I've been having an issue the past few weeks wherein the Spotify app icon does not appear either in the task bar to the left of the signal strength, et all, and also fails to appear on the lock screen. When this happens, the music can still...

  • Regular
  • Hello all; I've been having an issue the past few weeks wherein the Spotify app icon does not appear either in the task bar to the left of the signal strength, et all, and also fails to appear on ...
  • saltedfish
  • Regular
  • 484 Views
  • 6 replies
  • 1 likes
  • 484 Views
  • 6 replies
  • 1 likes

Superuser Contribution Music playing too fast

I just noticed tonight that no matter if i'm listening ot music on my new LG V20 or LG G4 or my Windows 10 laptop that all the songs seem to be playing about a half a second to a full second faster than normal. Has anyone else had this issue?

  • Casual Listener
  • I just noticed tonight that no matter if i'm listening ot music on my new LG V20 or LG G4 or my Windows 10 laptop that all the songs seem to be playing about a half a second to a full second faster t...
  • Sophia
  • Roadie
  • 1650 Views
  • 1 replies
  • 3 likes
  • 1650 Views
  • 1 replies
  • 3 likes

Superuser Contribution I can't see the tracks in my playlist (Android)

Hi, I am a Spotify premium user. I can't see my songs when I open my playlist on Android app (I can see my playlists but they are empty). I also cannot go to the artist page. I can listen and change songs by shuffle with my phone but cannot select a ...

  • Casual Listener
  • Hi,   I am a Spotify premium user. I can't see my songs when I open my playlist on Android app (I can see my playlists but they are empty). I also cannot go to the artist page. I can...
  • emirbozkurt
  • Casual Listener
  • 546 Views
  • 2 replies
  • 0 likes
  • 546 Views
  • 2 replies
  • 0 likes

Access online - Moto E

I can't access online with a Moto E.I turned off my phone and redowloaded the app multiple times but everytime I try to log in with my email or with other accounts linked to facebook profiles it says that there are problems and to try again later. My...

  • Newbie
  • I can't access online with a Moto E. I turned off my phone and redowloaded the app multiple times but everytime I try to log in with my email or with other accounts linked to facebook profiles it sa...
  • Joe
  • Community Legend
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

Superuser Contribution Musicas param no meio quando estão sendo reproduzidas/ They stop music at the time being reproduced

No modo offline, as musicas salvas, elas param de reproduzir e depois se eu vo para frente elas volta. o que pode ser?-------------------------En el modo fuera de línea, las canciones guardadas, dejan de jugar, entonces voy a enviarlos de vuelta. ¿qu...

  • Newbie
  • No modo offline, as musicas salvas, elas param de reproduzir e depois se eu vo para frente elas volta. o que pode ser? ------------------------- En el modo fuera de línea, las canciones guardadas, ...
  • Sophia
  • Roadie
  • 413 Views
  • 1 replies
  • 0 likes
  • 413 Views
  • 1 replies
  • 0 likes

Search Option Not Fully Working

Hello community,I have an Android phone and if I try to use the search option it won't let me use it most of the time, I keep getting the same error: "sorry, something went wrong".Can someone tell me what's going on?!Thanks!

  • Newbie
  • Hello community, I have an Android phone and if I try to use the search option it won't let me use it most of the time, I keep getting the same error: "sorry, something went wrong". Can someone...
  • Joe
  • Community Legend
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

No lock scree. Of Galaxy S6 Edge plus

I see people saying they have a lockscreen for Spotify, but its just not working correctly. I just got the new Glaxy S& Edge Plus and I don't see a lock screen at all. If I want to change a song I need to unlock my phone then change the song from the...

  • Casual Listener
  • I see people saying they have a lockscreen for Spotify, but its just not working correctly. I just got the new Glaxy S& Edge Plus and I don't see a lock screen at all. If I want to change a song ...
  • Joe
  • Community Legend
  • 1030 Views
  • 3 replies
  • 0 likes
  • lock screen
    Lockscreen control
  • 1030 Views
  • 3 replies
  • 0 likes

Menu to skip song

When i listen music on the app and the screen of my smartphone is looked, I can't access the menu to skip songs. I must do my code and return to the app. But at first it work. Can someone help me

  • Newbie
  • When i listen music on the app and the screen of my smartphone is looked, I can't access the menu to skip songs. I must do my code and return to the app. But at first it work. Can someone help me
  • Joe
  • Community Legend
  • 1674 Views
  • 1 replies
  • 0 likes
  • 1674 Views
  • 1 replies
  • 0 likes

music pause is missing

when disconnecting from bluetooth device or headphones music doesnt pause and then starts playing on your phone's speakerphone. i've used many many apps and i'm still a paying customer of pandora and not sure on where i want to go but even pandora ha...

  • Casual Listener
  • when disconnecting from bluetooth device or headphones music doesnt pause and then starts playing on your phone's speakerphone. i've used many many apps and i'm still a paying customer of pandora and...
  • 265 Views
  • 0 replies
  • 1 likes
  • 265 Views
  • 0 replies
  • 1 likes

[Android][Playlists] Do not automatically clear caches!

A constant problem I appear to be having is when my login to Spotify times out and I have to log back in all of my downloaded playlists are gone. This have eaten my data several times as I like listening to my playlists at work where I am on Cellular...

  • Newbie
  • A constant problem I appear to be having is when my login to Spotify times out and I have to log back in all of my downloaded playlists are gone. This have eaten my data several times as I like liste...
  • 237 Views
  • 0 replies
  • 0 likes
  • Android
    Playlists
  • 237 Views
  • 0 replies
  • 0 likes

Update, now wont dowload

I updated my Spotify on my android. It's now making me re-download all my music. But nothing with download!!

  • Casual Listener
  • I updated my Spotify on my android. It's now making me re-download all my music. But nothing with download!!
  • ag2526
  • Roadie
  • 350 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 350 Views
  • 1 replies
  • 0 likes

Solved!! Sd card issue tablet running android 5.1

Hi there, I have got a tablet CHUWI Hi12 and I just got a 64GB mini sd card from Scandisk and Spotify does not seem to recognize it. The tablet recognizes the sd card but Spotify won't give me the 'storage' option. I have tried deleting cache, reinst...

  • Regular
  • Hi there,   I have got a tablet CHUWI Hi12 and I just got a 64GB mini sd card from Scandisk and Spotify does not seem to recognize it.  The tablet recognizes the sd card but Spotify won't...
  • Joe
  • Community Legend
  • 4490 Views
  • 9 replies
  • 0 likes
  • 4490 Views
  • 9 replies
  • 0 likes

Spotify stops all of sudden when I do other activities on phone.

When I play any song, and open other apps or just stay in main screen, the app stops more than 90% of chance all of sudden. And it even didn't stay where it played the last after stopping, song starts from the first if I push play button again. I thi...

  • Visitor
  • When I play any song, and open other apps or just stay in main screen, the app stops more than 90% of chance all of sudden. And it even didn't stay where it played the last after stopping, song start...
  • Joe
  • Community Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

No scrolling of current track title

On Android 6 the current spotify version 4.5 doesn't scroll the current track title anymore. Issue is that you can't read the current chapter of a audiobook anymore.That's really bad 'cause there isn't still a sleep timer and now saving of the curren...

  • Casual Listener
  • On Android 6 the current spotify version 4.5 doesn't scroll the current track title anymore. Issue is that you can't read the current chapter of a audiobook anymore. That's really bad 'cause there...
  • kiwix
  • Casual Listener
  • 381 Views
  • 1 replies
  • 0 likes
  • 381 Views
  • 1 replies
  • 0 likes

Starts by itself and streams data over mobile network

Account: Premium FamilyPhone: Sony Z2 Every now and then when I’m picking up my phone I notice that Spotify has started by itself and is streaming music over the mobile network although the ‘”download via mobile network” setting is turned off. Very, ...

  • Casual Listener
  • Account: Premium Family Phone: Sony Z2   Every now and then when I’m picking up my phone I notice that Spotify has started by itself and is streaming music over the mobile network although th...
  • qw3rt33
  • Gig Goer
  • 401 Views
  • 4 replies
  • 0 likes
  • 401 Views
  • 4 replies
  • 0 likes