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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42837 Views
  • 66 replies
  • 25 likes
  • 42837 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878197 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878197 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26423 Views
  • 4 replies
  • 0 likes
  • 26423 Views
  • 4 replies
  • 0 likes

Storage option no longer available

I have recently uninstalled spotify and reinstalled it to sort some issues with the app.Now that I have reinstalled it, the option to select where downloaded music is stored no longer exists in the settings menu. In fact, there is no storage section ...

  • Newbie
  • I have recently uninstalled spotify and reinstalled it to sort some issues with the app. Now that I have reinstalled it, the option to select where downloaded music is stored no longer exists in t...
  • Daniel
  • Community Legend
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes

Solved!! App won't connect to internet and half works

My Android Spotify App keeps insisting there is no internet connection, but yet allows me to play some music. When this problem began I could not use the app at all, all that came up was an "Ooops, something went wrong. Try again" message or "You are...

  • Casual Listener
  • My Android Spotify App keeps insisting there is no internet connection, but yet allows me to play some music. When this problem began I could not use the app at all, all that came up was an "Ooops, s...
  • spotcomm99
  • Casual Listener
  • 2853 Views
  • 2 replies
  • 0 likes
  • 2853 Views
  • 2 replies
  • 0 likes

Solved!! MIUI 8 - Statusbar

Hello. Fix black fonts for MIUI 8

  • Regular
  • Hello. Fix black fonts for MIUI 8
  • Daniel
  • Community Legend
  • 19414 Views
  • 18 replies
  • 7 likes
  • 19414 Views
  • 18 replies
  • 7 likes

Playlist on USB

Hello and sorry about my bad english. I have some question: I have an Spotify Premium Account on my Sony Z3+ with an 128 GB SD Card. Im using it to stream the musik via bluetooth in a bluetooth dongle. Now i want to install a Nexus 7 in my car. The d...

  • Visitor
  • Hello and sorry about my bad english.    I have some question:  I have an Spotify Premium Account on my Sony Z3+ with an 128 GB SD Card. Im using it to stream the musik via bluetoot...
  • Daniel
  • Community Legend
  • 538 Views
  • 2 replies
  • 0 likes
  • 538 Views
  • 2 replies
  • 0 likes

Local music and wifi

hello my local files don't play through my phone but they play through my computer and you say use the same wifi but I don't use wifi for my computer i use Ethernet cable and how does it work if i have one of those?

  • Casual Listener
  • hello my local files don't play through my phone but they play through my computer and you say use the same wifi but I don't use wifi for my computer i use Ethernet cable and how does it work if i ha...
  • Joe
  • Community Legend
  • 384 Views
  • 4 replies
  • 0 likes
  • 384 Views
  • 4 replies
  • 0 likes

Missing Library - New App Download

Hello - My husband downloaded the Spotify app this morning to his Motorola Droid Turbo 2 and created a new account. He cannot "Add to Library" or even view his library from the menu dropdown. We used the desktop version to create a playlist hoping it...

  • Newbie
  • Hello - My husband downloaded the Spotify app this morning to his Motorola Droid Turbo 2 and created a new account. He cannot "Add to Library" or even view his library from the menu dropdow...
  • Daniel
  • Community Legend
  • 508 Views
  • 2 replies
  • 0 likes
  • 508 Views
  • 2 replies
  • 0 likes

Spotify isn't downloading ANY songs since I've upgraded my account to "family account"?

Well, the title said it all. But I've just upgraded my account and all my musics weren't saved anymore. And since then I'm trying to downloadin them. 24 hours already passed and the download still on 0%. I've already tried reinstall the app, restart ...

  • Newbie
  • Well, the title said it all. But I've just upgraded my account and all my musics weren't saved anymore. And since then I'm trying to downloadin them. 24 hours already passed and the download still on...
  • Skystarlit
  • Casual Listener
  • 681 Views
  • 2 replies
  • 1 likes
  • 681 Views
  • 2 replies
  • 1 likes

Solved!! Mmm, this user profile failed to load.

Mmm, this is so fun error. Anyone managed how to get into friend or other profile or playlist in Android? I have no joy with this. It never opens or open and download songs forever (so I can't see songs). Someone get up and fix this junk.

Screenshot_2014-03-23-12-28-46[1].png
  • Visitor
  • Mmm, this is so fun error.   Anyone managed how to get into friend or other profile or playlist in Android?   I have no joy with this. It never opens or open and download songs fore...
  • kelsey01
  • Newbie
  • 6232 Views
  • 28 replies
  • 0 likes
  • Android
  • 6232 Views
  • 28 replies
  • 0 likes

Music deleted when going offline

When I open spotify, all my songs have been deleted from the device and require re-downloading. When I then redownload them, after the arrow has turned green. If I drop internet concnection after, go to offline mode on the app or simply uncheck the d...

  • Newbie
  • When I open spotify, all my songs have been deleted from the device and require re-downloading. When I then redownload them, after the arrow has turned green. If I drop internet concnection after, go...
  • Joe
  • Community Legend
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Please help!

Spotify does not list tracks when searched for

  • Newbie
  • Spotify does not list tracks when searched for
  • Daniel
  • Community Legend
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Cant Play at Samsung tv

My cellphone is a Nexus 4 and i got a samsung smart tv, but i just cant Play my music from Spotify to my tv, what i can do?

  • Newbie
  • My cellphone is a Nexus 4 and i got a samsung smart tv, but i just cant Play my music from Spotify to my tv, what i can do?
  • Daniel
  • Community Legend
  • 398 Views
  • 3 replies
  • 0 likes
  • 398 Views
  • 3 replies
  • 0 likes

Spotify Showing as Using 12GB of Internal Storage GS7

So I have my app set to default to savings songs to the SD card, which works just fine. However, my phone shows Spotify as using 12GB of internal storage. I have browsed the Spotify files within the phones memory, and there is nothing related to Spot...

  • Casual Listener
  • So I have my app set to default to savings songs to the SD card, which works just fine. However, my phone shows Spotify as using 12GB of internal storage. I have browsed the Spotify files within the ...
  • Joe
  • Community Legend
  • 1799 Views
  • 4 replies
  • 0 likes
  • 1799 Views
  • 4 replies
  • 0 likes

Solved!! Samsung Galaxy S6 major problem sonce latest update

Since spotify's most recent update, which changes the menu next to each song, i.e. go to album, go to artist, etc. I haven't been able to access any of the features. The menu is unclickable. Ive uninstalled, removed all devices, cleared cache. No fix...

  • Casual Listener
  • Since spotify's most recent update, which changes the menu next to each song, i.e. go to album, go to artist, etc. I haven't been able to access any of the features. The menu is unclickable. Ive unin...
  • Daniel
  • Community Legend
  • 690 Views
  • 4 replies
  • 0 likes
  • 690 Views
  • 4 replies
  • 0 likes

Account logs me out

I have 3 sim cards as i travel alot. Whenever i switch my SimCard my spitify logs me out and it only allows me to re log in whenever i am in New Zealand only. How can i fix this??

  • Casual Listener
  • I have 3 sim cards as i travel alot. Whenever i switch my SimCard my spitify logs me out and it only allows me to re log in whenever i am in New Zealand only. How can i fix this??
  • Daniel
  • Community Legend
  • 422 Views
  • 3 replies
  • 0 likes
  • 422 Views
  • 3 replies
  • 0 likes

Song is not available

Everytime i try to play a song I haven't downloaded for offline use I get the message "This song is not available"I know they are because I have played them in the past.I am using a Samsung and have a premium account.Anyone else having this issue or ...

  • Newbie
  • Everytime i try to play a song I haven't downloaded for offline use I get the message "This song is not available" I know they are because I have played them in the past. I am using a Samsung and h...
  • Daniel
  • Community Legend
  • 7705 Views
  • 2 replies
  • 0 likes
  • 7705 Views
  • 2 replies
  • 0 likes

Solved!! Equalizer option for android? Where can i find it?

Hello, on IOS you have an equalizer on your spotify by standard but I can't find the equalizer on spotify for my android phone. It would be great if someone could tell where i can find this option on spotify. Thank you in advance!

  • Casual Listener
  • Hello, on IOS you have an equalizer on your spotify by standard but I can't find the equalizer on spotify for my android phone. It would be great if someone could tell where i can find this option on...
  • Daniel
  • Community Legend
  • 17423 Views
  • 5 replies
  • 0 likes
  • 17423 Views
  • 5 replies
  • 0 likes

Play local files on Android App

As the subjet reads, is there a way to play local files uploaded from desktop, so i can listen and download on the Android App? I alrady created the playlist, but can´t play, or download on the App. Thank you.

  • Newbie
  • As the subjet reads, is there a way to play local files uploaded from desktop, so i can listen and download on the Android App? I alrady created the playlist, but can´t play, or download on the App. ...
  • Daniel
  • Community Legend
  • 880 Views
  • 1 replies
  • 0 likes
  • 880 Views
  • 1 replies
  • 0 likes

Solved!! Can't play local files on phone

So I recently found out about adding local files to your spotify, and playing them on your phone. But when I click on the song that I added from my PC it always says the song isn't available and it's greyed out (on my phone). But the local files work...

  • Newbie
  • So I recently found out about adding local files to your spotify, and playing them on your phone. But when I click on the song that I added from my PC it always says the song isn't available and it's...
  • Daniel
  • Community Legend
  • 896 Views
  • 1 replies
  • 0 likes
  • 896 Views
  • 1 replies
  • 0 likes

This is why all the Android users are frustrated

My intention is not for this thread to turn into a flamewar, but instead to put into words this community's frustration with the Android version of Spotify. A lot of the frustration stems from the fact that:A. Premium is required for Android, so ever...

  • Roadie
  • My intention is not for this thread to turn into a flamewar, but instead to put into words this community's frustration with the Android version of Spotify.   A lot of the frustration stems ...
  • user-removed
  • Not applicable
  • 5790 Views
  • 44 replies
  • 26 likes
  • 5790 Views
  • 44 replies
  • 26 likes

[Android] Up Next Fix

With the latest update I'm unable to use up next when in my own library to control what plays next, it just follows the song list in downloaded order instead of playing what I set to up next. This is version 6.0.2.1028 armv7 on the Moto Z force. I wo...

  • Newbie
  • With the latest update I'm unable to use up next when in my own library to control what plays next, it just follows the song list in downloaded order instead of playing what I set to up next. This is...
  • 262 Views
  • 0 replies
  • 0 likes
  • Android
  • 262 Views
  • 0 replies
  • 0 likes