Albums just spin

Tapping on any of my albums just results in an infinite spinner. Same online or offline, downloaded or undownloaded. I've tried the troubleshooting Android steps including remove data, uninstall, format SD card, reinstall and redownload all my music....

• DecidedlyJeff
• Casual Listener
• Tapping on any of my albums just results in an infinite spinner. Same online or offline, downloaded or undownloaded. I've tried the troubleshooting Android steps including remove data, uninstall, for...
• 2016-09-24 12:26:23 AM
• 2016-09-25 1:00:13 AM
• DecidedlyJeff
• Casual Listener
• 469 Views
• 2 replies
• 0 likes

Issues after upgrading to Family Share

My fiance recently upgraded to the family option and invited me to spotify. I had since used her spotify on my phone with no problems, however now that we upgraded the app does not have a MY MUSIC option on my phone. Her's is completely uneffected an...

• Crows
• Casual Listener
• My fiance recently upgraded to the family option and invited me to spotify. I had since used her spotify on my phone with no problems, however now that we upgraded the app does not have a MY MUSIC op...
• 2016-09-24 8:52:40 PM
• 2016-09-24 10:25:37 PM
• Joe
• Community Legend
• 463 Views
• 4 replies
• 0 likes

My Music iant playing even after a reinstall!! I have premium

• Ajorda9
• Casual Listener
• 2016-09-24 8:14:34 PM
• 2016-09-24 8:50:45 PM
• Joe
• Community Legend
• 177 Views
• 1 replies
• 0 likes

Spotify won't run without an Internet connection.

When I try to start Spotify on my Android phone without an Internet connection (Airplane On) it will not run. I get an error message "You're offline. Please connect to the Internet and try again. My reason for buying Premium was to listen to download...

• Ratty312
• Casual Listener
• When I try to start Spotify on my Android phone without an Internet connection (Airplane On) it will not run.  I get an error message "You're offline. Please connect to the Internet and try agai...
• 2016-09-24 7:00:01 PM
• 2016-09-24 7:30:40 PM
• Ratty312
• Casual Listener
• 906 Views
• 3 replies
• 0 likes

I hear a beep in the background when I use Spotify on my phone.

When listen through my earphones I hear a beep in the background.

• Mojje80
• Casual Listener
• When listen through my earphones I hear a beep in the background.
• 2015-06-26 2:16:32 PM
• 2016-09-24 5:17:15 PM
• Joe
• Community Legend
• 2292 Views
• 4 replies
• 0 likes

Moving songs from one device to another with an SD card

I had downloaded all of my library from my Samsung S3, which recently became unsuable, to my external SD card. I recently got a new Samsung S4 and wanted to move my downloded music over to this device (using the same spotify premium account). However...

• therealalex
• Newbie
• I had downloaded all of my library from my Samsung S3, which recently became unsuable, to my external SD card. I recently got a new Samsung S4 and wanted to move my downloded music over to this devic...
• 2016-09-24 4:54:13 PM
• 2016-09-24 5:13:26 PM
• Joe
• Community Legend
• 284 Views
• 1 replies
• 0 likes

Change the bar configuration on the unlock screen

Dear spotify users, I wanna change something on my cellphone (samsung galaxy S5) regarding my spotify app. When I am riding on my bicycle I switch of the screen. When I want to put another song, I just activate my screen, while riding, and there is a...

• nicolaiversloot
• Casual Listener
• Dear spotify users,   I wanna change something on my cellphone (samsung galaxy S5) regarding my spotify app.   When I am riding on my bicycle I switch of the screen. When I want to...
• 2016-09-24 9:40:02 AM
• 2016-09-24 11:39:36 AM
• Joe
• Community Legend
• 241 Views
• 1 replies
• 0 likes

Spotify stops Playback when an other Device

a Desktop (Windows) starts/wakeup with Spotify installaed and when an Android Device with Spotify installed gets connected to Powersupply: Case 1 Music is playing over an Androiddevice, PC starts, Music stopps playing.Case 2 Musik is playing over an ...

• hellcow
• Regular
• a Desktop (Windows) starts/wakeup with Spotify installaed and when an Android Device with Spotify installed gets connected to Powersupply:  Case 1 Music is playing over an Androiddevice, PC sta...
• 2016-09-11 3:49:16 PM
• 2016-09-23 11:12:36 PM
• hellcow
• Regular
• 438 Views
• 4 replies
• 0 likes

Unable to log in either username or password is incorrect

Im a long serving lover of Spotify i happiy pay the 9.99 per month BUT!I cant log in on my Samsung a3 (2016) phone anymore, however I can log in on my macbook using the EXACT same log in details so the issue clearly isnt my username or password.Ive t...

• PaulG2016
• Regular
• Im a long serving lover of Spotify i happiy pay the 9.99 per month BUT! I cant log in on my Samsung a3 (2016) phone anymore, however I can log in on my macbook using the EXACT same log in details ...
• 2016-09-23 8:39:32 PM
• 2016-09-23 10:11:52 PM
• PaulG2016
• Regular
• 2584 Views
• 7 replies
• 1 likes

listening offline

Why can't I listen offline even though I have Premium?

• julie1969
• Newbie
• Why can't I listen offline even though I have Premium?
• 2016-09-23 8:30:27 PM
• 2016-09-23 9:43:55 PM
• Joe
• Community Legend
• 230 Views
• 1 replies
• 0 likes

can't load discover

android 6.0it's been like this for weeksalready un-installed and reinstalled and deleted files on sd and internal.

• JSho1984
• Casual Listener
• android 6.0 it's been like this for weeks already un-installed and reinstalled and deleted files on sd and internal.
• 2016-09-23 6:33:38 AM
• 2016-09-23 12:42:15 PM
• Joe
• Community Legend
• 320 Views
• 2 replies
• 0 likes

Spotify Connect in Android TV plays track in slow motion

Music in my Philips Android Tv Spotify Connect app plays 20% slower than the original track. The track speed is ok in my phone but if I play the same song in my tv app it plays the track in slow motion????Force selling the Premium or what!Like this t...

• Pelzi66
• Casual Listener
• Music in my Philips Android Tv Spotify Connect app plays 20% slower than the original track. The track speed is ok in my phone but if I play the same song in my tv app it plays the track in slow moti...
• 2016-09-21 8:42:10 PM
• 2016-09-23 11:31:20 AM
• Daniel
• Community Legend
• 381 Views
• 1 replies
• 0 likes

4 ads in a row

I listen but then i get 4 ads in a row. Most of the time they're the same ad played a second time.

• Ahatting
• Casual Listener
• I listen but then i get 4 ads in a row. Most of the time they're the same ad played a second time.
• 2016-09-21 2:34:18 PM
• 2016-09-23 11:30:32 AM
• Daniel
• Community Legend
• 896 Views
• 1 replies
• 0 likes

forgot password

I forgot my password. I go to reset it via Forgotten Password. It sends me the email and i click on it for it to say invalid/ timed out ?? HELP All i want to do is listen to my music

• mdot93
• Newbie
• I forgot my password. I go to reset it via Forgotten Password. It sends me the email and i click on it for it to say invalid/ timed out ?? HELP All i want to do is listen to my music
• 2016-09-21 1:13:44 PM
• 2016-09-23 11:30:16 AM
• Daniel
• Community Legend
• 521 Views
• 1 replies
• 0 likes

3rd party equalizer

im trying to use a 3rd party equalizer on my G3 which i found on playstore. but nothing happens when i run it, the sound is the same! am i doing something wrong or u have idea? for example i tried this oneEqualizer FX (Free) by devdnuahttps://play.go...

• evren07
• Regular
• im trying to use a 3rd party equalizer on my G3 which i found on playstore. but nothing happens when i run it, the sound is the same! am i doing something wrong or u have idea?   for example i...
• 2016-09-21 9:27:10 AM
• 2016-09-23 11:29:49 AM
• Daniel
• Community Legend
• 2249 Views
• 1 replies
• 0 likes

Notifications

I have enable all the spotify notifications, nevertheless, people suscribe to my playlist and follow me and i don't recibe any notification, how can i fix this?

• martins78
• Newbie
• I have enable all the spotify notifications, nevertheless, people suscribe to my playlist and follow me and i don't recibe any notification, how can i fix this?
• 2016-09-22 10:55:08 PM
• 2016-09-23 11:24:52 AM
• Daniel
• Community Legend
• 287 Views
• 1 replies
• 0 likes

Player randomly stops playing even thought i got premium account

It stops randomly and it says "get online music" on the screen.

• Orsburhan
• Newbie
• It stops randomly and it says "get online music" on the screen.
• 2016-09-23 7:13:59 AM
• 2016-09-23 11:17:41 AM
• Daniel
• Community Legend
• 213 Views
• 1 replies
• 0 likes

Cannot Connect over WiFi

Hello, I have a Samsung Galaxy S5 and I am nearing the end of my Spotify Premium trial and need to make a decision about whether I want to continue paying for this service or not. At the moment, I often have difficulty getting a connection over WiFi....

• bellebird
• Casual Listener
• Hello, I have a Samsung Galaxy S5 and I am nearing the end of my Spotify Premium trial and need to make a decision about whether I want to continue paying for this service or not.   At the mom...
• 2016-09-20 4:21:56 AM
• 2016-09-23 7:26:10 AM
• bellebird
• Casual Listener
• 500 Views
• 4 replies
• 0 likes