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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 42906 Views
  • 66 replies
  • 25 likes
  • 42906 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878236 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878236 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26440 Views
  • 4 replies
  • 0 likes
  • 26440 Views
  • 4 replies
  • 0 likes

Daily Mix on Android

Hi all,I'm a recent joiner to Spotify and must say it's fantastic. One problem I'm having is that I can't find the daily mix on my Samsung Galaxy S6 app,but is available on my iPad though. Is this only available on IOS/laptops? Any plans to release o...

  • Casual Listener
  • Hi all, I'm a recent joiner to Spotify and must say it's fantastic. One problem I'm having is that I can't find the daily mix on my Samsung Galaxy S6 app,but is available on my iPad though. Is this ...
  • Joe
  • Community Legend
  • 312 Views
  • 2 replies
  • 0 likes
  • 312 Views
  • 2 replies
  • 0 likes

Solved!! BETA - crash on song playback

I'm running the latest (6.2.0.998) beta version of the Android app. The app crashes on song playback, no matter which song I start (online or offline, doesn't matter). The issue didn't exist in the previous beta version.I'm on a Galaxy S6, Android 6....

  • Casual Listener
  • I'm running the latest (6.2.0.998) beta version of the Android app. The app crashes on song playback, no matter which song I start (online or offline, doesn't matter). The issue didn't exist in the p...
  • brndo
  • Regular
  • 697 Views
  • 6 replies
  • 0 likes
  • 697 Views
  • 6 replies
  • 0 likes

Available offline works on phone but not laptop

I may be stupid but I was playing at a party last night and I was unable to play my offline playlists.Each playlist had the green symbol to show they were downloaded; however, when I clicked into the list it previously stated "Available offline" at t...

  • Newbie
  • I may be stupid but I was playing at a party last night and I was unable to play my offline playlists. Each playlist had the green symbol to show they were downloaded; however, when I clicked into t...
  • Joe
  • Community Legend
  • 427 Views
  • 1 replies
  • 0 likes
  • laptop
    Offline download
    phone
  • 427 Views
  • 1 replies
  • 0 likes

Samsung galaxy s7

I've bought a Samsung s7 but something weird is happening with spotify, even I'm premium and have Internet connection, the music stops at minute 1 of the song, sometimes also plays two songs but after it stops itself again, and I have to enter in the...

  • Newbie
  • I've bought a Samsung s7 but something weird is happening with spotify, even I'm premium and have Internet connection, the music stops at minute 1 of the song, sometimes also plays two songs but afte...
  • Daniel
  • Community Legend
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Cant find a song

When I search on Google "Anytime by eve6 spotify" it comes right up but I cannot find it in the spotify app. Are there "hidden" tracks?

  • Newbie
  • When I search on Google "Anytime by eve6 spotify" it comes right up but I cannot find it in the spotify app. Are there "hidden" tracks?
  • Daniel
  • Community Legend
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

Local Files all greyed out.

On my desktop, I've put all my local file music into a playlist, but when I access the playlist on my phone, everything is greyed out and unable to play. How can I fix this?

  • Casual Listener
  • On my desktop, I've put all my local file music into a playlist, but when I access the playlist on my phone, everything is greyed out and unable to play. How can I fix this?
  • Daniel
  • Community Legend
  • 2196 Views
  • 4 replies
  • 0 likes
  • 2196 Views
  • 4 replies
  • 0 likes

Solved!! Downloading Playlists

I have a Samsung S7 and I tried downloading a playlist and it says there is no space left on this device. Help!

  • Casual Listener
  • I have a Samsung S7 and I tried downloading a playlist and it says there is no space left on this device. Help!
  • SnK2015
  • Casual Listener
  • 482 Views
  • 3 replies
  • 0 likes
  • 482 Views
  • 3 replies
  • 0 likes

Can login to website but not APP.

Website login qorks just fine. The app says incorrect user name or password. Tried resetting passwords several times. Still no luck.

  • Casual Listener
  • Website login qorks just fine. The app says incorrect user name or password. Tried resetting passwords several times. Still no luck.
  • Stats
  • Casual Listener
  • 364 Views
  • 3 replies
  • 0 likes
  • 364 Views
  • 3 replies
  • 0 likes

Solved!! I deactivated Facebook

And lost my songs and albums (over 2000). Spotify told me to cancel my subscription and I would get them back when I started my new premium subscription in my new username and still I have nothing.. Help me!!

  • Newbie
  • And lost my songs and albums (over 2000). Spotify told me to cancel my subscription and I would get them back when I started my new premium subscription in my new username and still I have nothing.. ...
  • Daniel
  • Community Legend
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

cant log in..

i cant log in to my spotify account. ive tried my email as pass word and my user name. and tried to change my password with both ..i get get a red bar with "something is wrong..etc"im a premium member

  • Newbie
  • i cant log in to my spotify account. ive tried my email as pass word and my user name. and tried to change my password with both .. i get get a red bar with "something is wrong..etc" im a premium m...
  • Daniel
  • Community Legend
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Solved!! Stockage carte sd

Bonjour, étant un nouveau utilisateur spotify je ne m'y connais pas trop. Je voudrais stocker mes musique sur ma carte sd, j'ai trouvé un topic qui parlait de ça mais c'est écrit que c'est risqué pour la carte sd si on s'y prend mal (je ne veux pas p...

  • Regular
  • Bonjour, étant un nouveau utilisateur spotify je ne m'y connais pas trop. Je voudrais stocker mes musique sur ma carte sd, j'ai trouvé un topic qui parlait de ça mais c'est écrit que c'est risqué pou...
  • Seb_nice
  • Newbie
  • 20598 Views
  • 10 replies
  • 0 likes
  • 20598 Views
  • 10 replies
  • 0 likes

Can't play music

I have Spotify free on my LG G4, and this morning when I tried to play music it kept giving me a message saying "Get Premium now to play ad-free music anywhere." As far as I know, none of my settings have changed. I've tried closing out the app and g...

  • Newbie
  • I have Spotify free on my LG G4, and this morning when I tried to play music it kept giving me a message saying "Get Premium now to play ad-free music anywhere." As far as I know, none of my settings...
  • Daniel
  • Community Legend
  • 286 Views
  • 2 replies
  • 0 likes
  • 286 Views
  • 2 replies
  • 0 likes

Solved!! PC mode on tablet

Hallo community. Is it possible to get the same (full) functionallity on tablet as on PC?

  • Casual Listener
  • Hallo community.  Is it possible to get the same (full) functionallity on tablet as on PC?
  • Daniel
  • Community Legend
  • 2699 Views
  • 3 replies
  • 0 likes
  • 2699 Views
  • 3 replies
  • 0 likes

familie aanmelden zonder Facebook

Ik wil iemand aanmelden die geen facebook account heeft kan dat?en hoe gaat dat dan?

  • Casual Listener
  • Ik wil iemand aanmelden die geen facebook account heeft kan dat? en hoe gaat dat dan?
  • Hubo
  • Community Legend
  • 416 Views
  • 1 replies
  • 0 likes
  • 416 Views
  • 1 replies
  • 0 likes

Solved!! Spotify offline cache delete on each reboot

Gs4 i9500 with latest lolipop 5.0.1Latest spotify appsData on sd card.After a reboot the offline songs aren't available. I can see the spotify dir on my sd card with data inside.I try do uninstall remove the dir on sd card and reinstall always same p...

  • Regular
  • Gs4 i9500 with latest lolipop 5.0.1 Latest spotify apps Data on sd card. After a reboot the offline songs aren't available. I can see the spotify dir on my sd card with data inside. I try do un...
  • Gagar49
  • Newbie
  • 4556 Views
  • 17 replies
  • 1 likes
  • cache sd card
  • 4556 Views
  • 17 replies
  • 1 likes

Memoria de dispositivo

Tengo suficiente memoria tanto en mi celular como en la memoria externa y cuando trato de abrir la aplicacion me dice que no se encuentra memoria en el dispositivo, he tenido Premium desde diciembre y no lo he podido aprovechar por este problema, por...

  • Newbie
  • Tengo suficiente memoria tanto en mi celular como en la memoria externa y cuando trato de abrir la aplicacion me dice que no se encuentra memoria en el dispositivo, he tenido Premium desde diciembre ...
  • Samanthaguiarp6
  • Newbie
  • 4024 Views
  • 3 replies
  • 1 likes
  • Android
    Memoria
    memoria de dispositivo
  • 4024 Views
  • 3 replies
  • 1 likes

Cant play music

I keep trying to play Mac Miller's new album "The Divine Feminine" it won't play.

  • Newbie
  • I keep trying to play Mac Miller's new album "The Divine Feminine" it won't play.
  • Daniel
  • Community Legend
  • 409 Views
  • 2 replies
  • 1 likes
  • 409 Views
  • 2 replies
  • 1 likes

Spotify undownloading playlists

Hi! I have recently noticed that Spotify undownloads all my downloaded albums, playlists, etc when I change my device's (Samsung Galaxy Note 4) battery or when the device crashes if too many apps are demanding RAM. The downloaded songs are stored on ...

  • Newbie
  • Hi! I have recently noticed that Spotify undownloads all my downloaded albums, playlists, etc when I change my device's (Samsung Galaxy Note 4) battery or when the device crashes if too many apps are...
  • Daniel
  • Community Legend
  • 922 Views
  • 1 replies
  • 0 likes
  • Android
    Downloaded music disappears
    Samsung
  • 922 Views
  • 1 replies
  • 0 likes

Can't sign in on app

Trying to sign into an account on my samsung app and saying the password/username wrong. However when I use the exact same username and password on chrome app and use the website it logs in fine.Have logged out on all other devices, restarted app, un...

  • Casual Listener
  • Trying to sign into an account on my samsung app and saying the password/username wrong. However when I use the exact same username and password on chrome app and use the website it logs in fine. Ha...
  • Daniel
  • Community Legend
  • 384 Views
  • 4 replies
  • 0 likes
  • 384 Views
  • 4 replies
  • 0 likes