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Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 47102 Views
  • 66 replies
  • 25 likes
  • 47102 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 880016 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 880016 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26868 Views
  • 4 replies
  • 0 likes
  • 26868 Views
  • 4 replies
  • 0 likes

Downloaded music dont stay at phone

HelloI have downloaded songs before and I was listening before. For almost a month I lost these songs. I always have to download again and fter that I still can not listen or see it. I read FAQ but it did not solve my problem. I am still premium howe...

  • Casual Listener
  • Hello I have downloaded songs before and I was listening before. For almost a month I lost these songs. I always have to download again and fter that I still can not listen or see it. I read FAQ but...
  • Orangewic
  • Casual Listener
  • 351 Views
  • 4 replies
  • 0 likes
  • 351 Views
  • 4 replies
  • 0 likes

Qualidade de áudio instável

Sou usuário premium e sempre utilizo a qualidade de áudio extrema, no entanto depois da última atualização, mesmo utilizando essa configuração a qualidade do áudio é péssima, o volume fica oscilando.Observação : outros aplicativos de streaming fica n...

  • Newbie
  • Sou usuário premium e sempre utilizo a qualidade de áudio extrema, no entanto depois da última atualização, mesmo utilizando essa configuração a qualidade do áudio é péssima, o volume fica oscilando....
  • denisaffonso
  • Newbie
  • 1520 Views
  • 2 replies
  • 4 likes
  • 1520 Views
  • 2 replies
  • 4 likes

some titles are not available in the offline mode

Hi,Since I've bought spotify premium I have a problem with the offline mode on my mobile device (Sony Z3). If I download a playlist and use the offline mode, a few days later some titles aren't available offline anymore. So I have to disable the offl...

  • Casual Listener
  • Hi, Since I've bought spotify premium I have a problem with the offline mode on my mobile device (Sony Z3). If I download a playlist and use the offline mode, a few days later some titles aren't ava...
  • fiete123
  • Casual Listener
  • 234 Views
  • 2 replies
  • 0 likes
  • 234 Views
  • 2 replies
  • 0 likes

Extremely High Data Usage. Help?

Playing a 1-minute song on Normal Quality (96kbps) used 62MB of data. Why is Spotify using so much data?

  • Music Fan
  • Playing a 1-minute song on Normal Quality (96kbps) used 62MB of data.   Why is Spotify using so much data?
  • Daniel
  • Community Legend
  • 619 Views
  • 3 replies
  • 1 likes
  • 619 Views
  • 3 replies
  • 1 likes

Audio lowers and comes back up when using Bluetooth on Android

When connected to my car through Bluetooth, the audio periodically lowers and slowly comes back up. Sometimes this happens as much as every 30 seconds or so and sometimes I can listen to a whole song without it happening but it does happen almost eve...

  • Regular
  • When connected to my car through Bluetooth, the audio periodically lowers and slowly comes back up. Sometimes this happens as much as every 30 seconds or so and sometimes I can listen to a whole song...
  • Daniel
  • Community Legend
  • 726 Views
  • 8 replies
  • 0 likes
  • Android
    bluetooth
    volume
  • 726 Views
  • 8 replies
  • 0 likes

Solved!! Local files from my desktop are not available on my android smartphone

Hi, i have the problem that local music files from my desktop are not available on my smartphone. I added a few songs from the 'local files' folder to one of my playlist. If i restart spotify on my smartphone (android), the playlist shows the songs b...

  • Casual Listener
  • Hi,   i have the problem that local music files from my desktop are not available on my smartphone. I added a few songs from the 'local files' folder to one of my playlist. If i restart spotif...
  • susemann
  • Casual Listener
  • 458 Views
  • 4 replies
  • 0 likes
  • 458 Views
  • 4 replies
  • 0 likes

Solved!! Spotify lags

I have xiaomi redmi note 3 pro and recently i installed spotify, im premium member. I noticed that spotify lags after some time of playing music non-stop. I reinstalled app and lowered quality from extreme to high but it still happens. Is it app prob...

  • Casual Listener
  • I have xiaomi redmi note 3 pro and recently i installed spotify, im premium member. I noticed that spotify lags after some time of playing music non-stop. I reinstalled app and lowered quality from e...
  • Goodiemartin
  • Casual Listener
  • 3071 Views
  • 2 replies
  • 0 likes
  • 3071 Views
  • 2 replies
  • 0 likes

Solved!! corrupted tracks

Band: Rumpelstiltskin GrinderAlbum: living for death destroying the restI only listened to that album, several songs start playing static at certain points and progressively gets worse until it's only static.I had this same problem on Google music ab...

  • Casual Listener
  • Band: Rumpelstiltskin Grinder Album: living for death destroying the rest I only listened to that album, several songs start playing static at certain points and progressively gets worse until it's...
  • Joe
  • Community Legend
  • 530 Views
  • 3 replies
  • 0 likes
  • 530 Views
  • 3 replies
  • 0 likes

Sony Android TV kdl-43w800c, freezing, not playing tracks

unfortunately this app is extremely buggy. design is great but playing tracks is a nightmare. sometimes tracks just don't play and other times a track will finish and it will 'freeze' and not play the next track (or any other track in any playlist). ...

  • Casual Listener
  • unfortunately this app is extremely buggy. design is great but playing tracks is a nightmare. sometimes tracks just don't play and other times a track will finish and it will 'freeze' and not play th...
  • Daniel
  • Community Legend
  • 1467 Views
  • 3 replies
  • 0 likes
  • 1467 Views
  • 3 replies
  • 0 likes

Accidentalu removed songs from playlist

Is there is any way to recoved accidentaly deleted songs? I pushed the X button by accident and there is no undo button, and I dont even know what song that being deleted I deleted 2 songs from SID and I couldn't find way to restore them

  • Newbie
  • Is there is any way to recoved accidentaly deleted songs? I pushed the X button by accident and there is no undo button, and I dont even know what song that being deleted 😞 I deleted 2 songs from...
  • Daniel
  • Community Legend
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Spotify Starred play list will not update.

I have tried everything in the book but I cannot get my Spotify list to update on my phone. It has been a while and at this point it's becoming a real nuisance not being able to play the songs I want without needing to physically look up each individ...

  • Casual Listener
  • I have tried everything in the book but I cannot get my Spotify list to update on my phone. It has been a while and at this point it's becoming a real nuisance not being able to play the songs I want...
  • Daniel
  • Community Legend
  • 523 Views
  • 5 replies
  • 0 likes
  • 523 Views
  • 5 replies
  • 0 likes

I can´t listen my music

I upload music from my local files and create a play list, I can listen it at my desktop but I can´t play from my android mobile phone, to select show error " song is not available" although I can see in the play list.thanks for your help

  • Casual Listener
  • I upload music from my local files and create a play list, I can listen it at my desktop but I can´t play from my android mobile phone, to select show error " song is not available" although I can se...
  • Daniel
  • Community Legend
  • 317 Views
  • 3 replies
  • 0 likes
  • 317 Views
  • 3 replies
  • 0 likes

Songs not available

I have Internet connection but when I click on a song it displays song not available. Only have this problem when not in wifi.

  • Newbie
  • I have Internet connection but when I click on a song it displays song not available. Only have this problem when not in wifi.
  • Daniel
  • Community Legend
  • 249 Views
  • 2 replies
  • 0 likes
  • 249 Views
  • 2 replies
  • 0 likes

problème connexion Facebook sur galaxy

Bonjour,J'utilise spotify depuis longtemps maintenant sans aucun problème . Je me connecte avec facebook. J'ai changé le mot de passe facebook plusieurs fois sans problème. Ce matin je ne peux plus me connecter avec mon tel (je peux avec l'ordinateur...

  • Newbie
  • Bonjour, J'utilise spotify depuis longtemps maintenant sans aucun problème . Je me connecte avec facebook. J'ai changé le mot de passe facebook plusieurs fois sans problème. Ce matin je ne peux plus...
  • Daniel
  • Community Legend
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Raccourcis ''supprimer '' dans menu option

Bonjour,Comment faire pour supprimer un titre de la playlist lorsque celui-ci est en cours de lecture. En effet il manque dans le menu du bouton 'option' (celui des 3 petits points) l'action de pouvoir le supprimer... alors qu'il est pourtant possibl...

  • Newbie
  • Bonjour, Comment faire pour supprimer un titre de la playlist lorsque celui-ci est en cours de lecture. En effet il manque dans le menu du bouton 'option' (celui des 3 petits points) l'action de pou...
  • Daniel
  • Community Legend
  • 1667 Views
  • 1 replies
  • 0 likes
  • 1667 Views
  • 1 replies
  • 0 likes

Spotify Daily Mix Issue

Hi all, I've been having an issue with my daily mix on android for a while now. Whenever I go to my daily mix in the spotify android app I get the "Sorry, something went wrong" error. This same error happens no matter how many times I try to view the...

  • Casual Listener
  • Hi all,   I've been having an issue with my daily mix on android for a while now.  Whenever I go to my daily mix in the spotify android app I get the "Sorry, something went wrong" error. ...
  • Joe
  • Community Legend
  • 2925 Views
  • 10 replies
  • 0 likes
  • 2925 Views
  • 10 replies
  • 0 likes

Android to iPhone account problem

I recently bough an iPhone 6s, my previous phone was a Galaxy s5. I had Spotify Premium on my old phone and knew my my account information, so when I downloaded Spotify from the App Store I logged in to find that my account was void of everything and...

  • Regular
  • ...nsubscribe and take my card off the account. (I looked up my public playlist and saw my account, which was apparently different from the one I was on)
  • Daniel
  • Community Legend
  • 533 Views
  • 9 replies
  • 0 likes
  • 533 Views
  • 9 replies
  • 0 likes