Help - Android

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy
Spotify Star
2023-07-11 7:43:36 PM
2025-01-19 9:12:00 PM
0x8EFABE4E
Newbie
61094 Views
68 replies
26 likes

61094 Views
68 replies
26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

Plaguedoctor
Casual Listener
2020-03-30 2:54:13 AM
2025-01-27 7:09:21 AM
Sumit_Ghosh
Regular
28425 Views
5 replies
0 likes

28425 Views
5 replies
0 likes

Solved!! It says I reached 3 devices

I use spotify in my mobile, laptop and ps4. And I am trying to download music in my phone and it says that I've reached the 3 devices were I download music. Obviously I only download music on my phone no in the others...

Joshuastik
Casual Listener
I use spotify in my mobile, laptop and ps4. And I am trying to download music in my phone and it says that I've reached the 3 devices were I download music. Obviously I only download music on my phon...
2016-09-22 1:14:36 PM
2016-09-23 10:15:20 AM
Daniel
Community Legend
615 Views
4 replies
0 likes

615 Views
4 replies
0 likes

Cannot Connect over WiFi

Hello, I have a Samsung Galaxy S5 and I am nearing the end of my Spotify Premium trial and need to make a decision about whether I want to continue paying for this service or not. At the moment, I often have difficulty getting a connection over WiFi....

bellebird
Casual Listener
Hello, I have a Samsung Galaxy S5 and I am nearing the end of my Spotify Premium trial and need to make a decision about whether I want to continue paying for this service or not. At the mom...
2016-09-20 4:21:56 AM
2016-09-23 7:26:10 AM
bellebird
Casual Listener
548 Views
4 replies
0 likes

548 Views
4 replies
0 likes

Premium

I purchased premium and I've checked my status and it says premium but it won't let me play anything without 3g or Wi-Fi! I've tried logging in and out etc and I'm getting charged for this. Please help

JulietGoodchild
Casual Listener
I purchased premium and I've checked my status and it says premium but it won't let me play anything without 3g or Wi-Fi! I've tried logging in and out etc and I'm getting charged for this. Please he...
2016-09-23 1:10:55 AM
2016-09-23 1:57:02 AM
Joe
Community Legend
337 Views
3 replies
0 likes

337 Views
3 replies
0 likes

Android 4.2.2 doesn't let to log in

Every time I try to log in, it says it has server or connection issues when internet is working just fine. Don't even know what to do anymore. I don't use FB app but when I tried to log in, it again said it had server issues. Tried to create another ...

grezzu
Casual Listener
Every time I try to log in, it says it has server or connection issues when internet is working just fine. Don't even know what to do anymore. I don't use FB app but when I tried to log in, it again ...
2016-09-22 11:00:28 PM
2016-09-22 12:05:15 AM
grezzu
Casual Listener
1420 Views
4 replies
0 likes
Android
Facebook
server

1420 Views
4 replies
0 likes

Spotify used half of my data!

Hello there I have been a Pro member since March. I have noticed so far uses a lot of data while streaming music. I have no problem with that but this time it used half of my data in 30 minutes. That's outrageous. I have attached some examples. As yo...

Kusumar
Newbie
Hello there I have been a Pro member since March. I have noticed so far uses a lot of data while streaming music. I have no problem with that but this time it used half of my data in 30 minutes. That...
2016-09-22 6:04:58 PM
2016-09-22 8:03:40 PM
Joe
Community Legend
250 Views
1 replies
0 likes

250 Views
1 replies
0 likes

Kan niet inloggen

Ik heb al 5 jaar een premium account via KPN maar kan nu al een week lang niet naar mijn muziek luisteren vind dit heel erg vervelend en wil graag weer gebruik maken van mijn spotify

0651372962
Newbie
Ik heb al 5 jaar een premium account via KPN maar kan nu al een week lang niet naar mijn muziek luisteren vind dit heel erg vervelend en wil graag weer gebruik maken van mijn spotify
2016-09-02 10:01:58 AM
2016-09-22 5:40:41 PM
Hubo
Community Legend
573 Views
3 replies
0 likes

573 Views
3 replies
0 likes

Solved!! Repeat Offline Playlists in Android App

Hi Can someone tell me how I can set an offline playlist to repeat on the Spotify Android App? ThanksSteph

terryst
Casual Listener
Hi Can someone tell me how I can set an offline playlist to repeat on the Spotify Android App? Thanks Steph
2016-09-22 1:31:21 PM
2016-09-22 4:47:01 PM
terryst
Casual Listener
764 Views
2 replies
0 likes

764 Views
2 replies
0 likes

Exiting App

Anyone know how to exit spotify on Samsung S7? The little X has vanished.

DKL88
Newbie
Anyone know how to exit spotify on Samsung S7? The little X has vanished.
2016-09-22 2:54:54 PM
2016-09-22 3:16:42 PM
Joe
Community Legend
745 Views
2 replies
0 likes

745 Views
2 replies
0 likes

Retrieving music from SD card

Hi there,Just got a new phone. Had downloaded a playlist to my sd card on my old phone, which I've put into the new phone. When I go to that playlist, it starts 'downloading' again. So presumably, it's doubling up on my sd card. How do I get spotify ...

jeft
Regular
Hi there, Just got a new phone. Had downloaded a playlist to my sd card on my old phone, which I've put into the new phone. When I go to that playlist, it starts 'downloading' again. So presumably, ...
2016-09-22 1:19:07 PM
2016-09-22 2:08:13 PM
Joe
Community Legend
746 Views
3 replies
0 likes

746 Views
3 replies
0 likes

Solved!! Does not save my songs

As usual I pressed the save button to save a song then I returned to songs but the song was not downloaded. I am not offline and I tried everything but songs stays non-downloaded as you see in the screen shot. Please help what should I do?

salihavci35
Regular
As usual I pressed the save button to save a song then I returned to songs but the song was not downloaded. I am not offline and I tried everything but songs stays non-downloaded as you see in the sc...
2016-09-22 2:01:00 AM
2016-09-22 12:59:38 PM
Daniel
Community Legend
960 Views
11 replies
0 likes

960 Views
11 replies
0 likes

Solved!! Spotify won't play offline

I've tried all the solutions I can find on the many forums, but Spotify refuses to play offline on my Samsung Galaxy S5. Have resinstalled it many times, cleared caches, gone to offline mode, made sure the entire playlist is downloaded, there is enou...

Richard_Baxter
Casual Listener
I've tried all the solutions I can find on the many forums, but Spotify refuses to play offline on my Samsung Galaxy S5. Have resinstalled it many times, cleared caches, gone to offline mode, made su...
2016-09-22 3:11:03 AM
2016-09-22 12:49:33 PM
Richard_Baxter
Casual Listener
842 Views
4 replies
0 likes

842 Views
4 replies
0 likes

eq turns off randomly quite fast.

specs:android 6.0.1samsung galaxy s5 pluseverything up to datesince 2 weeks or so the equalizer turns off in the middle of a song. it happens when i listen to downloaded music (i'm premium user) for offline use.already deleated everything except the ...

anyname
Casual Listener
specs: android 6.0.1 samsung galaxy s5 plus everything up to date since 2 weeks or so the equalizer turns off in the middle of a song. it happens when i listen to downloaded music (i'm premium ...
2016-09-20 1:09:59 PM
2016-09-22 10:56:17 AM
Artifacialic
Regular
933 Views
5 replies
0 likes

933 Views
5 replies
0 likes

Offline Data stored on both internal and SD-Card Moto G3

Hi. I have a strange Problem with storing offline Data on my Moto G3, apearing under Android6 and also under CM12.1 - i can choose in Spotify-Settings where Spotify should store the downloaded Musicfiles ( internal or external SD), but it stores alwa...

magnusmorn
Casual Listener
Hi. I have a strange Problem with storing offline Data on my Moto G3, apearing under Android6 and also under CM12.1 - i can choose in Spotify-Settings where Spotify should store the download...
2016-09-21 12:37:54 PM
2016-09-22 10:38:02 AM
Daniel
Community Legend
1474 Views
3 replies
0 likes

1474 Views
3 replies
0 likes

Ad pops up when opening spotify

How come everytime I play a song and then lock my phone then unlock it I get this annoying ad from the google play store I have premium too it is just annoying that I have to close the stupid ad everytime I lock and unlock my phone so I can get back ...

IIThrashII
Newbie
How come everytime I play a song and then lock my phone then unlock it I get this annoying ad from the google play store I have premium too it is just annoying that I have to close the stupid ad ever...
2016-09-22 5:46:39 AM
2016-09-22 10:01:28 AM
Daniel
Community Legend
362 Views
1 replies
0 likes

362 Views
1 replies
0 likes

Solved!! Can't download the app

So I tried to download the new app, but I'm currently out of the country on business for a few months so the Play Store won't let me. I'm a premium member, so I'm not restricted from using the service while abroad, but the latest update has more or l...

Bartenderman
Casual Listener
So I tried to download the new app, but I'm currently out of the country on business for a few months so the Play Store won't let me. I'm a premium member, so I'm not restricted from using the servic...
2014-05-29 3:43:34 PM
2016-09-22 9:58:30 AM
Daniel
Community Legend
4603 Views
7 replies
0 likes
blocked
play store
region

4603 Views
7 replies
0 likes

Why isn't Spotify showing new releases on the 'new release' page?

I am a user from Hong Kong and I love American and European music. But the issue that keeps me thinking about switching to Apple Music is that the 'new release' page just shows some but not all new releases. Just take this month as an example, I do n...

light2016
Newbie
I am a user from Hong Kong and I love American and European music. But the issue that keeps me thinking about switching to Apple Music is that the 'new release' page just shows some but not&nbsp...
2016-09-21 3:00:26 PM
2016-09-22 2:04:37 AM
osornios
Spotify Star
799 Views
1 replies
0 likes

799 Views
1 replies
0 likes

App Goes Unresponsive - Android

Hi, I'm getting a weird issue after latest Spotify update to version 6.2.0.1028Seems when I listen on a Bluetooth headset, randomly the app will go unresponsive, but continue playing on the Bluetooth headset, even after I close Spotify with the Task ...

halpwr
Music Fan
Hi, I'm getting a weird issue after latest Spotify update to version 6.2.0.1028 Seems when I listen on a Bluetooth headset, randomly the app will go unresponsive, but continue playing on the Bluet...
2016-09-21 10:42:44 PM
2016-09-21 11:35:32 PM
Joe
Community Legend
534 Views
1 replies
0 likes

534 Views
1 replies
0 likes

Control volume on Connect with Android

I am running Spotify Premium and use Connect between two Andriod devices. This works really well, however I am unable to control the volume from the connected device on the device that is playing. I an not see volume control on the Spotify app itself...

harrenz
Newbie
I am running Spotify Premium and use Connect between two Andriod devices. This works really well, however I am unable to control the volume from the connected device on the device that is playing. ...
2014-03-12 5:11:40 AM
2016-09-21 11:33:30 PM
Joe
Community Legend
4121 Views
8 replies
12 likes

4121 Views
8 replies
12 likes

Sorry, something went wrong

Hey, I have been trying to access Spotify for the past few hours and I keep getting an error that say "Sorry, something went wrong". See screenshot attached. The player wigit it also frozen and can't be closed. Please help.

GracieFaceFB
Newbie
Hey, I have been trying to access Spotify for the past few hours and I keep getting an error that say "Sorry, something went wrong". See screenshot attached. The player wigit it also frozen and can't...
2016-09-21 4:51:20 PM
2016-09-21 4:59:17 PM
Daniel
Community Legend
3625 Views
1 replies
0 likes

3625 Views
1 replies
0 likes

Solved!! Android 7.0 on Google Phone - Spotify stating it's "offline"

My Google phone (Nexus 6P) updated to Nougat this morning and on my way to work, Spotify wouldn't connect. The error was ""You're offline. Please connect to the internet and try again." I have Spotify Premium, so that shouldn't be a problem. When I g...

sgraff13
Newbie
My Google phone (Nexus 6P) updated to Nougat this morning and on my way to work, Spotify wouldn't connect. The error was ""You're offline. Please connect to the internet and try again." &...
2016-09-21 2:44:36 PM
2016-09-21 2:54:48 PM
Joe
Community Legend
1091 Views
1 replies
0 likes

1091 Views
1 replies
0 likes

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