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Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • Sumit_Ghosh
  • Casual Listener
  • 52218 Views
  • 67 replies
  • 25 likes
  • 52218 Views
  • 67 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 882302 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 882302 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27505 Views
  • 4 replies
  • 0 likes
  • 27505 Views
  • 4 replies
  • 0 likes

Not enough space it says

I get an error saying i dont have enough space then the app crashes and will not let me back in. I have tried doing the "clean Reinstall" and it has done nothing. The closest I have gotten, is it downloaded about half the songs and said error not eno...

  • Regular
  • I get an error saying i dont have enough space then the app crashes and will not let me back in. I have tried doing the "clean Reinstall" and it has done nothing. The closest I have gotten, is it dow...
  • jresendez13
  • Music Fan
  • 2705 Views
  • 14 replies
  • 0 likes
  • 2705 Views
  • 14 replies
  • 0 likes

Is it possible to sign in with Facebook on mobile without having Facebook app installed?

Pretty much what it says in the title. When I click "Log In With Facebook," rather than prompting me for my Facebook username and password as I would expect, it says "A Facebook error occurred." I'm not going to waste space on the Facebook app since ...

  • Casual Listener
  • Pretty much what it says in the title. When I click "Log In With Facebook," rather than prompting me for my Facebook username and password as I would expect, it says "A Facebook error occurred." I'm ...
  • Joe
  • Community Legend
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Which quality when streaming via smartphone on other device?

Hello, do you know, which quality is used, when I use my mobile app for streaming on my AV Receiver? I have a premium account but the app does not allow to select the quality for streaming (says: function "not available when streaming via an other de...

  • Casual Listener
  • Hello,   do you know, which quality is used, when I use my mobile app for streaming on my AV Receiver? I have a premium account but the app does not allow to select the quality for streaming (...
  • Joe
  • Community Legend
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Solved!! Android Lock Screen

HI I've just joined Spotify Premium and liking it so far. The thing that's bugging me is no full screen widget with album art on my lock screen (or even on my home page for that matter).I've moved from using double twist with iTunes which worked grea...

  • Music Fan
  • HI I've just joined Spotify Premium and liking it so far. The thing that's bugging me is no full screen widget with album art on my lock screen (or even on my home page for that matter). I've move...
  • FriekoRieko
  • Gig Goer
  • 24095 Views
  • 13 replies
  • 2 likes
  • 24095 Views
  • 13 replies
  • 2 likes

How do I completely uninstall a pre-installed Spotify app from my Sony Xperia X phone?!

I bought a Sony Xperia X phone and i saw that spotify came pre-installed in it. I updated Spotify to the newest version and started having some issues with it and the phone - so i decided to uninstall it. But after I uninstalled the app - i saw that ...

  • Newbie
  • I bought a Sony Xperia X phone and i saw that spotify came pre-installed in it. I updated Spotify to the newest version and started having some issues with it and the phone - so i decided to uni...
  • Joe
  • Community Legend
  • 8141 Views
  • 1 replies
  • 0 likes
  • 8141 Views
  • 1 replies
  • 0 likes

Using Mobile Data While "Synced" to Device

So this is weird. I'm using around 5 gigs a month just on spotify, and I found out why today. I use spotify on my phone while I drive. When I get to work I use my account on the PC. While I'm listening to it on pc, for some reason it's streaming data...

  • Casual Listener
  • So this is weird. I'm using around 5 gigs a month just on spotify, and I found out why today. I use spotify on my phone while I drive. When I get to work I use my account on the PC. While I'm listeni...
  • Robdog1
  • Casual Listener
  • 614 Views
  • 5 replies
  • 0 likes
  • 614 Views
  • 5 replies
  • 0 likes

Missing covers on offline Mode

Since the last update every time I switch to offline mode, several of the covers on my lists disappear. I already uninstall and reinstall Spotify but it didn't fix it. Hope you guys can help me.

  • Newbie
  • Since the last update every time I switch to offline mode, several of the covers on my lists disappear. I already uninstall and reinstall Spotify but it didn't fix it. Hope you guys can help me.
  • 206 Views
  • 0 replies
  • 0 likes
  • 206 Views
  • 0 replies
  • 0 likes

Problems with SD memory and saving songs

Hello! I get premium a few days ago, and I decided to download music to my phone. I have a phone BQ Aquarius with the last version of Android, as I have the last version of Spotify.I bought a SD memory card of 16Gb for my phone, because I had the int...

  • Casual Listener
  • Hello!  I get premium a few days ago, and I decided to download music to my phone. I have a phone BQ Aquarius with the last version of Android, as I have the last version of Spotify. I bought ...
  • Joe
  • Community Legend
  • 419 Views
  • 3 replies
  • 0 likes
  • 419 Views
  • 3 replies
  • 0 likes

my songs disappear from my library

Hello, I have a spotify premium account and I use it on a one plus X. The problem is that its way to easy to delete songs from your library. (just a little touch at the V-sign/ checklist-sign is enough). When you then scroll to the next song you cant...

  • Casual Listener
  • Hello,  I have a spotify premium account and I use it on a one plus X.  The problem is that its way to easy to delete songs from your library. (just a little touch at the V-sign/ checklis...
  • francis93
  • Casual Listener
  • 319 Views
  • 2 replies
  • 0 likes
  • 319 Views
  • 2 replies
  • 0 likes

Song Not Available on Phone

Hi!I want to move my original music from my laptop to my Spotify, so I created a playlist containing those songs. (Yes I am a premium user)Before, there is an option called "Available Offline" in the playlist, so I have always clicked that option and...

  • Casual Listener
  • Hi! I want to move my original music from my laptop to my Spotify, so I created a playlist containing those songs. (Yes I am a premium user) Before, there is an option called "Available Offline...
  • 199 Views
  • 0 replies
  • 0 likes
  • 199 Views
  • 0 replies
  • 0 likes

Premium not working on samsung edge s6

As the title suggests I have a premium account, works on my laptop and tablet but not on my phone. I have logged in and out, installed and uninstalled, turned on and off, it recognises me insofar as it has my name and has me logged in correctly with ...

  • Casual Listener
  • As the title suggests I have a premium account, works on my laptop and tablet but not on my phone. I have logged in and out, installed and uninstalled, turned on and off, it recognises me insofar as ...
  • mhvmat
  • Newbie
  • 525 Views
  • 4 replies
  • 0 likes
  • 525 Views
  • 4 replies
  • 0 likes

No puedo localizar un usuario de spotify

No puedo localizar desde mi cuenta a un usuario de spotify que es seguidor mio: marcturnespersempre ¿Como debo solucionarlo? xaviermerinobcn@gmail.comGracias

  • Newbie
  • No puedo localizar desde mi cuenta a un usuario de spotify que es seguidor mio: marcturnespersempre   ¿Como debo solucionarlo?   xaviermerinobcn@gmail.com Gracias
  • 182 Views
  • 0 replies
  • 0 likes
  • 182 Views
  • 0 replies
  • 0 likes

No funciona el offline

Soy premiun y al momento que descargo mis canciones y activo el modo offline estas no se reproducen . ya borre la aplicación y la reinstale dos veces y no pasa nada . Alguna ayuda por favorSi no tendré q cancelar mi cuenta porq el servicio no se esta...

  • Newbie
  • Soy premiun y al momento que descargo mis canciones y activo el modo offline estas no se reproducen . ya borre la aplicación y la reinstale dos veces y no pasa nada . Alguna ayuda por favor Si no te...
  • 189 Views
  • 0 replies
  • 0 likes
  • 189 Views
  • 0 replies
  • 0 likes

Can't download My Music

I recently changed my Android ROM, and now I can download my playlists, but the don't let me download my music section. How to resolve that?

  • Newbie
  • I recently changed my Android ROM, and now I can download my playlists, but the don't let me download my music section. How to resolve that?
  • 182 Views
  • 0 replies
  • 0 likes
  • 182 Views
  • 0 replies
  • 0 likes

Shuffle

Hi everybody, I wonder if it is possible to permantly deactivate the shuffle function? I do not want to shuffle any album or playlist but it always turns back on after deactivating. Thank you!

  • Newbie
  • Hi everybody,   I wonder if it is possible to permantly deactivate the shuffle function? I do not want to shuffle any album or playlist but it always turns back on after deactivating.   ...
  • 154 Views
  • 0 replies
  • 0 likes
  • 154 Views
  • 0 replies
  • 0 likes

Too much RAM usage in FIIO X7

Hello . I've bought a FIIO X7 because it has an Android system for about 700 Euros . It has only 1 gb RAM and use Android 4.4 . Spotify used 650 mb from the RAM , so I uninstallad . Now I installed again , but this time I cannot save my offline playl...

  • Casual Listener
  • Hello . I've bought a FIIO X7 because it has an Android system for about 700 Euros . It has only 1 gb RAM and use Android 4.4 . Spotify used 650 mb from the RAM , so I uninstallad . Now I installed a...
  • 813 Views
  • 0 replies
  • 0 likes
  • 813 Views
  • 0 replies
  • 0 likes

Music stops playing automaticly

After 10 minutes spotify closes himself even if i'm listening to a long playlist... then i open spotify again and the playlist but after 10 minutes it does the same. Can somebody help me with this problem?

  • Casual Listener
  • After 10 minutes spotify closes himself even if i'm listening to a long playlist... then i open spotify again and the playlist but after 10 minutes it does the same. Can somebody help me with this pr...
  • Elkemarnef
  • Casual Listener
  • 334 Views
  • 3 replies
  • 0 likes
  • 334 Views
  • 3 replies
  • 0 likes

Subscribed, but not getting Premium?

Pague por medio de las Naciones Unidas 7 eleven Pero jamas se me dio la versión de pago, ¿hice mal que?

  • Newbie
  • Pague por medio de las Naciones Unidas 7 eleven Pero jamas se me dio la versión de pago, ¿hice mal que?
  • osornios
  • Spotify Star
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes