Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Sumit_Ghosh
  • Casual Listener
  • 52320 Views
  • 67 replies
  • 25 likes
  • 52320 Views
  • 67 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27512 Views
  • 4 replies
  • 0 likes
  • 27512 Views
  • 4 replies
  • 0 likes

Spotify no internet connection on mobile

I have no internet connection when using mobile internet in spotify.WLAN everything works fine, interestingly, when I start the APP with WLAN switch to mobile, it will play some songs, I can even skip, until at some point maybe 15min later it stops w...

  • Casual Listener
  • I have no internet connection when using mobile internet in spotify. WLAN everything works fine, interestingly, when I start the APP with WLAN switch to mobile, it will play some songs, I can even s...
  • ninahellebreker
  • Casual Listener
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Random pausing on Nextbook

Spotify keeps pausing randomly on my Nextbook Ares 11 tablet, but only when I have headphones in? Have tried signing out, reinstalling, clearing cache and data, and all my software is up to date. Doesn't happen with other apps, so not an issue with m...

  • Casual Listener
  • Spotify keeps pausing randomly on my Nextbook Ares 11 tablet, but only when I have headphones in? Have tried signing out, reinstalling, clearing cache and data, and all my software is up to date. Doe...
  • khackeborn
  • Casual Listener
  • 351 Views
  • 2 replies
  • 0 likes
  • 351 Views
  • 2 replies
  • 0 likes

Music no longer plays

Half of the songs in my library just won't play anymore. What the heck am I paying for?

  • Newbie
  • Half of the songs in my library just won't play anymore.  What the heck am I paying for?
  • Bittencourt
  • Spotify Star
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Internet

I have full LTE internet but it says your offline.I installed spotify new and restartet my device but the same fault now i cant even login

  • Newbie
  • I have full LTE internet but it says your offline. I installed spotify new and restartet my device but the same fault now i cant even login
  • tjones17
  • Gig Goer
  • 351 Views
  • 2 replies
  • 0 likes
  • 351 Views
  • 2 replies
  • 0 likes

Spotify premium offline

The problem I find is a phone Samsung S4 I use only for music . I download music so that it is available offline , the day after the download is completed , "disappears " device. And I have to re-download every time I want to listen offline .Thus the...

  • Visitor
  • The problem I find is a phone Samsung S4 I use only for music . I download music so that it is available offline , the day after the download is completed , "disappears " device. And I have to re-dow...
  • Joe
  • Community Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Spotify stops when moving to other android apps

How do you stop Spotify stopping when using any android apps that contain media. Eg, using my wellness app which has videos on, they are disabled from auto play bit Spotify still stops when opening the app.

  • Newbie
  • How do you stop Spotify stopping when using any android apps that contain media. Eg, using my wellness app which has videos on, they are disabled from auto play bit Spotify still stops when opening t...
  • 353 Views
  • 0 replies
  • 0 likes
  • 353 Views
  • 0 replies
  • 0 likes

I want to connect my Denon stereo directly with spotify app.

I can connect my (android)smartphone with the "screen mirroring" function to my stereo and listen to my library, but it doesnt work with spotify. Is there anyway that I can use the screen mirroring function(or any other) in the spotify app to achieve...

  • Newbie
  • I can connect my (android)smartphone with the "screen mirroring" function to my stereo and listen to my library, but it doesnt work with spotify. Is there anyway that I can use the screen mirroring f...
  • 352 Views
  • 0 replies
  • 0 likes
  • 352 Views
  • 0 replies
  • 0 likes

#NowPlaying hashtag not showing

Hello guys When I shared song at first, Spotify automatically posted it with a #NowPlaying hashtag (and it was done within a Spotify screen).When I share now, an Android system share screen appears. And I have to manually put the hashtag, which is in...

  • Regular
  • Hello guys 🙂 When I shared song at first, Spotify automatically posted it with a #NowPlaying hashtag (and it was done within a Spotify screen). When I share now, an Android system share screen...
  • erre_treinta
  • Regular
  • 1243 Views
  • 6 replies
  • 1 likes
  • 1243 Views
  • 6 replies
  • 1 likes

Shuffle Play not playing on mobile app, says I need Premium

I have a free account, and when I press shuffle play on the mobile app, it says I need Premium. I already tried clearing cache, but nothing happened.Plz help, Thanks!

  • Newbie
  • I have a free account, and when I press shuffle play on the mobile app, it says I need Premium.   I already tried clearing cache, but nothing happened. Plz help, Thanks!
  • ProMusicophile
  • Gig Goer
  • 438 Views
  • 1 replies
  • 0 likes
  • 438 Views
  • 1 replies
  • 0 likes

Lost playlist after Samsung S5 hard reset

Hi,My phone underwent a factory hard reset yesterday and once it was restored spotify app was there but all my playlists have disappeared and I can't get them back. Any suggestions.

  • Newbie
  • Hi, My phone underwent a factory hard reset yesterday and once it was restored spotify app was there but all my playlists have disappeared and I can't get them back. Any suggestions.
  • ProMusicophile
  • Gig Goer
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

Can't click on a song to listen to.

Spotify will not let me click on a song to listen to at all. I tried logging out and logging back in. I also tried restarting my device and redownloading the app but nothing with work.

  • Newbie
  • Spotify will not let me click on a song to listen to at all. I tried logging out and logging back in. I also tried restarting my device and redownloading the app but nothing with work.
  • Joe
  • Community Legend
  • 1047 Views
  • 4 replies
  • 0 likes
  • 1047 Views
  • 4 replies
  • 0 likes

Solved!! Paid for student spotify and still on free

This is the second time with Spotify and I got charged 5.40 for the Spotify for students. I just want my account upgraded. Last account on my girlfriends phone I got charge 3 times and was not refunded. I did not receive a receipt emailed to my email...

  • Newbie
  • This is the second time with Spotify and I got charged 5.40 for the Spotify for students. I just want my account upgraded. Last account on my girlfriends phone I got charge 3 times and was not refund...
  • Joe
  • Community Legend
  • 1643 Views
  • 11 replies
  • 1 likes
  • 1643 Views
  • 11 replies
  • 1 likes

Problemas con Soundalive de samsung y spotify

hola! , tengo suscrpcion spotify chile aunque no creo que tenga que ver con mi problema.Resulta que cambie mi telefono celular hace unas semanas y tuve problemas con la calidad de las reproducciones, al comienzo pense que era problema de mi celular, ...

  • Newbie
  • hola! , tengo suscrpcion spotify chile aunque no creo que tenga que ver con mi problema. Resulta que cambie mi telefono celular hace unas semanas y tuve problemas con la calidad de las reproduccione...
  • 1906 Views
  • 0 replies
  • 1 likes
  • 1906 Views
  • 0 replies
  • 1 likes

Solved!! Various issues with Sony Xperia X

Hi I've recently upgraded from a Sony Xperia Z3 with Marshmallow to a Sony Xperia X with pre installed Marshmallow and Spotify on the os and with Spotify's recent update every time I press the menu icon the app force closes. How do I resolve this. Al...

  • Casual Listener
  • Hi I've recently upgraded from a Sony Xperia Z3 with Marshmallow to a Sony Xperia X with pre installed Marshmallow and Spotify on the os and with Spotify's recent update every time I press the menu i...
  • Joe
  • Community Legend
  • 1508 Views
  • 3 replies
  • 0 likes
  • 1508 Views
  • 3 replies
  • 0 likes

Solved!! spotify is crushing on android 7.0

Hi, I am a beta tester of android 7.0 (nougat).The spotify app is always crushing at the start of loadingI am getting an error: "an error occurred. please download this app again from amazon appstore" this isnt working ofcourse.

  • Newbie
  • Hi,   I am a beta tester of android 7.0 (nougat). The spotify app is always crushing at the start of loading I am getting an error: "an error occurred. please download this app again from am...
  • osornios
  • Spotify Star
  • 1665 Views
  • 1 replies
  • 0 likes
  • 1665 Views
  • 1 replies
  • 0 likes

Solved!! It's downloading everything I listening, but I don't selected offline mode

I use spotify in Android and Mac Desktop.On my Mac Desktop I have to make playlists to save offline.And on Android I just save the album and slide the offline. But now, it's downloading everything I listen. It's all with the green arrow. But isn't wh...

QuickMemo+_2016-07-23-16-20-03.png QuickMemo+_2016-07-23-16-20-23.png QuickMemo+_2016-07-23-16-20-38.png QuickMemo+_2016-07-23-16-22-06 (1).png
  • Casual Listener
  • I use spotify in Android and Mac Desktop. On my Mac Desktop I have to make playlists to save offline. And on Android I just save the album and slide the offline.   But now, it's downloading ...
  • gabrielguarany
  • Casual Listener
  • 353 Views
  • 2 replies
  • 0 likes
  • 353 Views
  • 2 replies
  • 0 likes

Spotify Premium - Offline mode on android not working

I have spotify premium, and since last week, I can't listen music on Spotify on my Android while Offline. I already did the download of all my playslists, but still not working.

  • Newbie
  • I have spotify premium, and since last week, I can't listen music on Spotify on my Android while Offline. I already did the download of all my playslists, but still not working.
  • lol247
  • Regular
  • 568 Views
  • 1 replies
  • 0 likes
  • 568 Views
  • 1 replies
  • 0 likes

Help

Y does my bf have to keep logging into Spotify after updating? I don't have to and he never did b4. Also he goes to log in and it logs him right back out. Why?

  • Casual Listener
  • Y does my bf have to keep logging into Spotify after updating? I don't have to and he never did b4. Also he goes to log in and it logs him right back out. Why?
  • lol247
  • Regular
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Whatsapp audio message

Can I send an audio message in whatsapp playing spotify on the same time?

  • Newbie
  • Can I send an audio message in whatsapp playing spotify on the same time?
  • 434 Views
  • 0 replies
  • 0 likes
  • 434 Views
  • 0 replies
  • 0 likes