Announcements
Good news! Everything is good to go and looking happy. Click here for more details.

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 66336 Views
  • 68 replies
  • 26 likes
  • 66336 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28850 Views
  • 5 replies
  • 0 likes
  • 28850 Views
  • 5 replies
  • 0 likes

Will i be charged after the 7 day trial?

I clicked on the 7 day trial by accident and I can't cancel it. Now I'm wondering will I start be charged after that? I didn't put any credit card information in.

  • Newbie
  • I clicked on the 7 day trial by accident and I can't cancel it. Now I'm wondering will I start be charged after that? I didn't put any credit card information in.
  • Joe
  • Community Legend
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

spotify on galaxy 6

I uninstalled spotify from my galaxy 6, I reinstalled it via google play but can't locate it on my phone, when I go to install it again via google play, it shows it as being installed but I can't find it on my phone.

  • Newbie
  • I uninstalled spotify from my galaxy 6, I reinstalled it via google play but can't locate it on my phone, when I go to install it again via google play, it shows it as being installed but I can't fin...
  • 201 Views
  • 0 replies
  • 0 likes
  • 201 Views
  • 0 replies
  • 0 likes

Solved!! Spotify don't want to save music on SD-Card 'your data couldn't be transfered'

I have bought a new SD-Card just for Spotify and if i click on 'save on SD-Card' in the options, Spotify says 'your data could not be transfered' EVERY TIME. Im so disappointed right now. derferdinator

  • Casual Listener
  • I have bought a new SD-Card just for Spotify and if i click on 'save on SD-Card' in the options, Spotify says 'your data could not be transfered' EVERY TIME. Im so  disappointed right now. &nbs...
  • derferdinator
  • Casual Listener
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

Music stops playing

After two or three songs the music stops playing. I have downloaded the latest version and deleted my cache as well as uninstalling and reinstalling.... nothing has worked. I have a galaxy s7 phone but the problem does not seem to occur on my iPad......

  • Casual Listener
  • After two or three songs the music stops playing. I have downloaded the latest version and deleted my cache as well as uninstalling and reinstalling.... nothing has worked. I have a galaxy s7 phone b...
  • LottieMillie
  • Casual Listener
  • 218 Views
  • 2 replies
  • 0 likes
  • 218 Views
  • 2 replies
  • 0 likes

My spotify for samsung s6 stop playing behind other applications

When playing with spotify and the application suddenly stops playing? How to fix this?

  • Regular
  • When playing with spotify and the application suddenly stops playing? How to fix this?
  • Joe
  • Community Legend
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

[BUG] Spotify has Alzheimers

Hello, My Spotify keeps on forgetting the last song it played. No matter if I just wait some hours or if I restart my phone. I'm using Spotify mostly offline on my mobile, since I don't have the best dataplan in Germany. As soon as I switch back to o...

  • Casual Listener
  • Hello,   My Spotify keeps on forgetting the last song it played. No matter if I just wait some hours or if I restart my phone. I'm using Spotify mostly offline on my mobile, since I don't have...
  • 248 Views
  • 0 replies
  • 0 likes
  • 248 Views
  • 0 replies
  • 0 likes

Constant crashes on samsung galaxy note 3

So my Spotify will play fine for 2 -3 songs then it will crash and I'll have to open and start my Playlist again, this never stops. It has been happening for a month or so. I have premium, Uninstalled and reinstalled, removed my SD card none of this ...

  • Newbie
  • So my Spotify will play fine for 2 -3 songs then it will crash and I'll have to open and start my Playlist again, this never stops. It has been happening for a month or so. I have premium, Uninstalle...
  • 215 Views
  • 0 replies
  • 0 likes
  • 215 Views
  • 0 replies
  • 0 likes

Offline modus werkt niet

Sinds een week kan ik spotify niet meer offline gebruiken.Zowel thuis op de mediaspeler (android)Mobiel (Android)Autoradio (Android)Online werkt wel maar wil graag spotify offline gebruiken in de auto.Ik heb een premium abonnement.Wie iemand een oplo...

  • Casual Listener
  • Sinds een week kan ik spotify niet meer offline gebruiken. Zowel thuis op de mediaspeler (android) Mobiel (Android) Autoradio (Android) Online werkt wel maar wil graag spotify offline gebruiken i...
  • Hubo
  • Community Legend
  • 10090 Views
  • 5 replies
  • 0 likes
  • 10090 Views
  • 5 replies
  • 0 likes

Facebook + Spotify = bug ?

Hello ! I have a bug with Spotify when i use the app sametime facebook. When i like something the song on listen skip automatically. Solutions for correct this bug ?

  • Newbie
  • Hello ! I have a bug with Spotify when i use the app sametime facebook. When i like something the song on listen skip automatically. Solutions for correct this bug ?
  • 431 Views
  • 0 replies
  • 1 likes
  • 431 Views
  • 0 replies
  • 1 likes

random

In random does it play every song once before it starts again ..it seems like it plays some songs twice before it goes thu them all...not sure? ??

  • Newbie
  • In random does it play every song once before it starts again ..it seems like it plays some songs twice before it goes thu them all...not sure? ??
  • vini_hudson
  • Regular
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

amigo

No puedo reproducir unas canciones las cuales antes si podía reproducirlas

  • Newbie
  • No puedo reproducir unas canciones las cuales antes si podía reproducirlas
  • vini_hudson
  • Regular
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Offline files arent avilable

Hey, so I recently started using Spotify and became premium and all.Downloaded the app and and with it, like a 1100 songs to be available offline.Its the second time already that I turn off my phone, and on again and all the songs cannot be played of...

  • Casual Listener
  • Hey, so I recently started using Spotify and became premium and all. Downloaded the app and and with it, like a 1100 songs to be available offline. Its the second time already that I turn off my ph...
  • Edenbachar
  • Casual Listener
  • 293 Views
  • 2 replies
  • 0 likes
  • 293 Views
  • 2 replies
  • 0 likes

Running playlists unavailable ?

Going for a run this evening I opened the running section only to see there were no playlists (see picture). I managed to get to the Recommended for you running playlist from the Recently played section but after detecting tempo nothing happens.I've ...

  • Casual Listener
  • Going for a run this evening I opened the running section only to see there were no playlists (see picture). I managed to get to the Recommended for you running playlist from the Recently p...
  • Joe
  • Community Legend
  • 711 Views
  • 4 replies
  • 0 likes
  • Playlists
    Running
  • 711 Views
  • 4 replies
  • 0 likes

Solved!! missing downloaded playlists

Hi there Spotify people.I recently accidentally let my premium subscription lapse. I've got my premium service back now but I have a problem with my previously downloaded playlists not appearing. My phone (Sony Xperia S) says I have 2.4 Gig of memory...

  • Casual Listener
  • Hi there Spotify people. I recently accidentally let my premium subscription lapse. I've got my premium service back now but I have a problem with my previously downloaded playlists not appearing. M...
  • user-removed
  • Not applicable
  • 1141 Views
  • 11 replies
  • 0 likes
  • 1141 Views
  • 11 replies
  • 0 likes

Running playlists are gone

Hi,I have been trying to access Spotify's running playlists, but none of them are available. There is only a blank page in the "Running" mood section. I have reinstalled the app but the problem persists. Since I could access them before the update, s...

  • Newbie
  • Hi, I have been trying to access Spotify's running playlists, but none of them are available. There is only a blank page in the "Running" mood section. I have reinstalled the app but the problem p...
  • Joe
  • Community Legend
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

"Disk space full" notification renders App unusable.

Hello Everybody. I am a Spotify Premium User and am having trouble with the application on my mobile (Cubot S308).The Problem is that the "Disk Space is full" message gets displayed constantly and reopens after closing it down within 1 second. I trie...

  • Newbie
  • Hello Everybody.   I am a Spotify Premium User and am having trouble with the application on my mobile (Cubot S308). The Problem is that the "Disk Space is full" message gets displayed consta...
  • Joe
  • Community Legend
  • 567 Views
  • 5 replies
  • 0 likes
  • 567 Views
  • 5 replies
  • 0 likes

syncing local files from PC to Android

I had been using a very old version of Spotify, and just the other day, changes to playlists would no longer sync to my phone or other PCs. So I begrudgingly updated to the current version. Prior to the change in version I could easily sync playlists...

  • Roadie
  • I had been using a very old version of Spotify, and just the other day, changes to playlists would no longer sync to my phone or other PCs. So I begrudgingly updated to the current version.  Pri...
  • Rollo_
  • Roadie
  • 539 Views
  • 3 replies
  • 0 likes
  • 539 Views
  • 3 replies
  • 0 likes

App say "You're connected from anohter country."

When I'm try to sign in, the app says "you're connect from another country." and I cant sign in. My phone is Samsung J5. Is that about just my mobile or another users have this problem? And can you help me? How can I sign in?

  • Newbie
  • When I'm try to sign in, the app says "you're connect from another country." and I cant sign in. My phone is Samsung J5. Is that about just my mobile or another users have this problem? And can you h...
  • Joe
  • Community Legend
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Solved!! Spotify freezes when playing a certain song

Hi,whenever I'm playing the following song on my Samsung Galaxy S7 using the spotify app (Spotify version 5.7.0.781), the app freezes after a few seconds. I cannot skip to another song or do anything else. The only thing I can do is to forcefully clo...

  • Casual Listener
  •   Hi, whenever I'm playing the following song on my Samsung Galaxy S7 using the spotify app (Spotify version 5.7.0.781), the app freezes after a few seconds. I cannot skip to another song or d...
  • Joe
  • Community Legend
  • 3178 Views
  • 3 replies
  • 0 likes
  • 3178 Views
  • 3 replies
  • 0 likes