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Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 47079 Views
  • 66 replies
  • 25 likes
  • 47079 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 879957 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 879957 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26864 Views
  • 4 replies
  • 0 likes
  • 26864 Views
  • 4 replies
  • 0 likes

Downloading over cellular doesn't work but apparently it's my only option.

Spotify is telling me to go to settings to download the Playlist over cellular. So I flip that on and it still tells me the same thing...

  • Casual Listener
  • Spotify is telling me to go to settings to download the Playlist over cellular. So I flip that on and it still tells me the same thing...
  • 374 Views
  • 0 replies
  • 0 likes
  • 374 Views
  • 0 replies
  • 0 likes

premium and playlist gone!

Upgraded my phone and lost premium and playlist need help recovering and NOT getting it!!

  • Visitor
  • Upgraded my phone and lost premium and playlist need help recovering and NOT getting it!!
  • Joe
  • Community Legend
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

Playlists

Ok..... so I just signed up for family premium and my wife and kids have their own accounts now. We've been members of Spotify pretty much since the beginning and have always shared the same account on Spotify premium. Is there a way to transfer ever...

  • Casual Listener
  • Ok..... so I just signed up for family premium and my wife and kids have their own accounts now. We've been members of Spotify pretty much since the beginning and have always shared the same account ...
  • user-removed
  • Not applicable
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Solved!! Android app won't leave ad

So I opened up the Android phone app and I was immediately brought to the screen that appears to play a video to skip ads. However, when I pressed play, it brought me to an pop-up for premium. When I denied the pop-up, it brought me to my playlist, b...

  • Visitor
  • So I opened up the Android phone app and I was immediately brought to the screen that appears to play a video to skip ads. However, when I pressed play, it brought me to an pop-up for premium. When I...
  • Bittencourt
  • Spotify Star
  • 659 Views
  • 1 replies
  • 0 likes
  • 659 Views
  • 1 replies
  • 0 likes

App randomly stops in the middle of a song

I just got a new phone, Samsung Galaxy s5.. i installed the app and whenever I'm listening to a song and switch to another app, it just stops playing. Then I go into the app and if it play the song it starts from the beginning.. help! I can't listen ...

  • Music Fan
  • I just got a new phone, Samsung Galaxy s5.. i installed the app and whenever I'm listening to a song and switch to another app, it just stops playing.  Then I go into the app and if it play the ...
  • Joe
  • Community Legend
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

"Podcasts and Videos" category missing using latest Spotify App

Hi, I`m a Spotify Premium User on a Samsung running Android 4.2.2 and downloaded the latest Spotify App (Version 5.4.0.858). Though being logged in, I can`t see the "podcasts and videos" category when clicking on "browse". Is this a known problem? Ca...

  • Newbie
  • Hi,   I`m a Spotify Premium User on a Samsung running Android 4.2.2 and downloaded the latest Spotify App (Version 5.4.0.858).   Though being logged in, I can`t see the "podcasts and vi...
  • 279 Views
  • 0 replies
  • 2 likes
  • 279 Views
  • 0 replies
  • 2 likes

Cancelling subscription

Im trying to cancel my subscription and it asks me to sign in with fb to continue but then it tells me something has gone wrong so i cant ever cancel it! Someone please help!

  • Newbie
  • Im trying to cancel my subscription and it asks me to sign in with fb to continue but then it tells me something has gone wrong so i cant ever cancel it! Someone please help!
  • 148 Views
  • 0 replies
  • 0 likes
  • 148 Views
  • 0 replies
  • 0 likes

Spotify sucks pretty bad

Premium subscription expired. Now no songs play. The very few that do, take 3 - 4 minutes to load, and then stop playing for a minute or two every 15 - 30 seconds. Spotify is actually a pretty terrible service. Not to mention their caching is pretty ...

  • Regular
  • Premium subscription expired.  Now no songs play.  The very few that do, take 3 - 4 minutes to load, and then stop playing for a minute or two every 15 - 30 seconds.   Spotify is a...
  • WoofBull
  • Casual Listener
  • 10199 Views
  • 20 replies
  • 12 likes
  • Social & Random
  • 10199 Views
  • 20 replies
  • 12 likes

Solved!! No Equalizer for local files from computer

Hey everybody, since I use the Spotify app, the equalizer of it works just fine on normal songs (the ones which are from spotify itself). Whenever I play synced music from my computer (added from the local files to the playlist and downloaded with Sp...

  • Casual Listener
  • Hey everybody,   since I use the Spotify app, the equalizer of it works just fine on normal songs (the ones which are from spotify itself). Whenever I play synced music from my computer (added...
  • kevinfalcon
  • Casual Listener
  • 1480 Views
  • 4 replies
  • 0 likes
  • 1480 Views
  • 4 replies
  • 0 likes

Next song doesn't play automatically when the other is finished

I just upgraded the app and now I'm having trouble with songs not playing automatically after a song is over. It only does it when my android phone is asleep or when I'm not in the spotify app, but works fine when I keep my phone on and in the app. P...

  • Newbie
  • I just upgraded the app and now I'm having trouble with songs not playing automatically after a song is over. It only does it when my android phone is asleep or when I'm not in the spotify app, but w...
  • user-removed
  • Not applicable
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Downloading

Just got a LG V10, and can't get spotify to download, any suggestions.

  • Newbie
  • Just got a LG V10, and can't get spotify to download, any suggestions.
  • 135 Views
  • 0 replies
  • 0 likes
  • 135 Views
  • 0 replies
  • 0 likes

Locally saved files won't play on smartphone

Hello guys, so i have the problem that i can't listen to any of my locally saved songs on my Sony Z3 Compact.I synchronize the folder with the music tracks on my desktop computer and then add them to a playlist.On my phone i make sure the Playlist is...

  • Newbie
  • Hello guys,   so i have the problem that i can't listen to any of my locally saved songs on my Sony Z3 Compact. I synchronize the folder with the music tracks on my desktop computer and then ...
  • 148 Views
  • 0 replies
  • 0 likes
  • 148 Views
  • 0 replies
  • 0 likes

No connection on Android

The message "no storage space found" appear when I run the Spotify app but it never open ... ??? FYI: I have a Sony Z3... Help!!! Thx !

  • Newbie
  • The message "no storage space found" appear when I run the Spotify app but it never open ... ??? FYI: I have a Sony Z3... Help!!! Thx !
  • jessejunior
  • Casual Listener
  • 257 Views
  • 2 replies
  • 0 likes
  • 257 Views
  • 2 replies
  • 0 likes

Profile

Trying to post profile picture will not let me trying tout connect to fb will not let me and I all ready checked this app isn't on fb but it's saying it is can anyone help please?????????

  • Visitor
  • Trying to post profile picture will not let me trying tout connect to fb will not let me and I all ready checked this app isn't on fb but it's saying it is can anyone help please?????????
  • 140 Views
  • 0 replies
  • 0 likes
  • 140 Views
  • 0 replies
  • 0 likes

Saved songs will not play more than a few seconds

I have been having this issue for well over a month now. Songs which I have saved for offline play (Artists, Albums, Playlists) will play the first 4-7 seconds and then stop playing. Also, if I get a song to play it will play until 1 second is left i...

  • Casual Listener
  • I have been having this issue for well over a month now. Songs which I have saved for offline play (Artists, Albums, Playlists) will play the first 4-7 seconds and then stop playing. Also, if I get a...
  • sambrown3098
  • Casual Listener
  • 412 Views
  • 3 replies
  • 0 likes
  • 412 Views
  • 3 replies
  • 0 likes

Android Auto Voice Command Hang

I have latest version (3.0.0.1124) on Samasung Galaxy S6 with Android 5.02When connected to Android Auto and given a voice command, the command is recognised but Spotify hangs at the "Getting your selection..." message. I tested Google Play and it is...

  • Newbie
  • I have latest version (3.0.0.1124) on Samasung Galaxy S6 with Android 5.02 When connected to Android Auto and given a voice command, the command is recognised but Spotify hangs at the  "Getti...
  • therealwheely
  • Newbie
  • 1096 Views
  • 4 replies
  • 0 likes
  • 1096 Views
  • 4 replies
  • 0 likes

Solved!! Playing music not on my playlist.

I made a playlist with 10 songs and after the first one it selects a song I never had. Says playing suggested song, how do I stop this. It won't play my playlist it just progresses into garbage.

  • Casual Listener
  • I made a playlist with 10 songs and after the first one it selects a song I never had. Says playing suggested song, how do I stop this. It won't play my playlist it just progresses into garbage.
  • Joe
  • Community Legend
  • 1329 Views
  • 4 replies
  • 0 likes
  • 1329 Views
  • 4 replies
  • 0 likes

Keep having to sign in and loose offline songs

Hey,So I've got spotify installed on my sd card. I log in and download all my songs offline and it's all good but after a while I open spotify again and I'm logged out. I log back in and it says my songs aren't saved offline. When I check my sd I can...

  • Casual Listener
  • Hey, So I've got spotify installed on my sd card. I log in and download all my songs offline and it's all good but after a while I open spotify again and I'm logged out. I log back in and it says ...
  • Sebi88
  • Newbie
  • 635 Views
  • 2 replies
  • 0 likes
  • Android
    motox
  • 635 Views
  • 2 replies
  • 0 likes

Cancel old account

Hey, i created a new account currently and wanted to connect the app to my facebook. Well... i can't. It says that my facebook account is already connected to another spotify account. I would cancle the old account myself problem is, that i don't hav...

  • Newbie
  • Hey, i created a new account currently and wanted to connect the app to my facebook. Well... i can't.  It says that my facebook account is already connected to another spotify account. I would ...
  • 271 Views
  • 0 replies
  • 0 likes
  • 271 Views
  • 0 replies
  • 0 likes