Help - Android

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy
Spotify Star
2023-07-11 7:43:36 PM
2 weeks ago
jt120
Regular
43355 Views
66 replies
25 likes

43355 Views
66 replies
25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

Daniel
Community Legend
2014-09-11 11:47:34 AM
2014-10-29 11:18:30 AM
Daniel
Community Legend
878494 Views
11 replies
51 likes
Android
Guide
Troubleshooting

878494 Views
11 replies
51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

Plaguedoctor
Casual Listener
2020-03-30 2:54:13 AM
2024-08-21 3:01:30 PM
shahn321
Casual Listener
26525 Views
4 replies
0 likes

26525 Views
4 replies
0 likes

App shortcut not on phone

I have downloaded Spotify, but the app is not appearing on my phone. I have to go to app store and "open" the app to start using.

Dnaltnep
Casual Listener
I have downloaded Spotify, but the app is not appearing on my phone. I have to go to app store and "open" the app to start using.
2016-04-08 11:05:48 PM
2016-04-09 10:23:44 AM
Daniel
Community Legend
687 Views
3 replies
0 likes
No app shortcut

687 Views
3 replies
0 likes

option to cache to sdcard is required

this whole "uninstall the app and pray to google or cthulu that it will save to the sdcard on restinstall is fking stupid. especially since it doesnt work. ever. and oh, you want to install another app on your phone? nope, spotifiy cache-whore used A...

artlessknave
Newbie
this whole "uninstall the app and pray to google or cthulu that it will save to the sdcard on restinstall is fking stupid. especially since it doesnt work. ever. and oh, yo...
2016-03-26 4:09:38 PM
2016-04-09 9:30:16 AM
navaira
Roadie
350 Views
2 replies
0 likes

350 Views
2 replies
0 likes

Accidentally removed an album - any way to undo it?

I had an album saved in my collection, and was saving it locally on my phone, and I accidentally clicked on the "remove album" button instead of the "download" one. I don't remember which album it was. Is there any way to look at recently removed alb...

spamcannon
Casual Listener
I had an album saved in my collection, and was saving it locally on my phone, and I accidentally clicked on the "remove album" button instead of the "download" one. I don't remember which album it wa...
2016-03-31 11:42:36 PM
2016-04-08 8:02:41 PM
spamcannon
Casual Listener
1249 Views
3 replies
0 likes

1249 Views
3 replies
0 likes

Solved!! Spotify Android not available

Hello everybody, I have a premium account and I am using it on my laptop. I live in Jamaica and I noticed that I can not find Spotify app for Android on the Google Store. I guess Jamaica is in the banned country list, is there a way to install the ap...

marco_piccioli_
Casual Listener
Hello everybody, I have a premium account and I am using it on my laptop. I live in Jamaica and I noticed that I can not find Spotify app for Android on the Google Store. I guess Jamaica is in the ba...
2016-04-08 5:30:54 PM
2016-04-08 7:51:24 PM
Daniel
Community Legend
1346 Views
6 replies
0 likes

1346 Views
6 replies
0 likes

Album Cover not showing.

I have a Note 5 with Android 6.0.1 and album cover not showing... In 5.1.1 dont work too, someone know how to fix this?

Zanettinho
Casual Listener
I have a Note 5 with Android 6.0.1 and album cover not showing... In 5.1.1 dont work too, someone know how to fix this?
2016-04-08 2:13:19 AM
2016-04-08 7:07:48 PM
Daniel
Community Legend
1043 Views
5 replies
0 likes

1043 Views
5 replies
0 likes

Connect for my Android devices not working

I have a Android tablet running Android 5.1.1 on Spotify version 4.9.0.992.Connect stoped working for my wife about 3 weeks ago for her account. When I login on the same Anroid tablet with my accountI can use the connect feature but she cannot. I am ...

arose80
Newbie
I have a Android tablet running Android 5.1.1 on Spotify version 4.9.0.992. Connect stoped working for my wife about 3 weeks ago for her account. When I login on the same Anroid tablet with my...
2016-04-08 5:13:05 AM
2016-04-08 6:56:28 PM
user-removed
Not applicable
276 Views
2 replies
0 likes

276 Views
2 replies
0 likes

No navigation-notifications while listening to music

Hello I found an anoying bug in Spotify.When Im listening to music and a notification is coming in, the volume of the music is lowered, but the notification is not played.This is really annoying when Im in the car and the navigation app (Sygic) is tr...

s_amu
Casual Listener
Hello 🙂 I found an anoying bug in Spotify. When Im listening to music and a notification is coming in, the volume of the music is lowered, but the notification is not played. This is really a...
2016-03-23 11:13:00 PM
2016-04-08 2:35:51 PM
s_amu
Casual Listener
671 Views
3 replies
0 likes
bug

671 Views
3 replies
0 likes

samsung galaxy S6 edge+ - spotify crashes

Hi guys, I have Samsung galaxy S6 Edge+. Connected to LTE (or wireless) I start the app, choose playlist/or radio/ or song que, press play and close lid (samsung's original cear view cover, model: EF-ZG928), set side. no other application is running ...

androidspotify
Newbie
Hi guys, I have Samsung galaxy S6 Edge+. Connected to LTE (or wireless) I start the app, choose playlist/or radio/ or song que, press play and close lid (samsung's original cear view cover, model: EF...
2016-04-08 11:17:42 AM
2016-04-08 11:18:57 AM
Daniel
Community Legend
1061 Views
1 replies
0 likes
Galaxy S6
galaxy S6 edge plus

1061 Views
1 replies
0 likes

Solved!! Offline playlist

I payed the premium account, but now How can I transfer the musics to my SD Card to listen after or listen on my Sony Xperia Z5? I have that option, like download the musics and save on SD Card memory? After the premium expired I will keep listen the...

andrebuchalle
Casual Listener
I payed the premium account, but now How can I transfer the musics to my SD Card to listen after or listen on my Sony Xperia Z5? I have that option, like download the musics and save on SD Card memor...
2016-03-31 3:48:49 AM
2016-04-08 10:09:25 AM
user-removed
Not applicable
480 Views
1 replies
0 likes

480 Views
1 replies
0 likes

Menu button next to track SHOULD NOT START PLAYING IT

Next to the track there is a little menu button with 3 vertical dots. There are times I click very carefully on this but it still moves to start playing the track. That button DOES NOT MEAN PLAY. It is for a popup menu only, e.g. I want to remove the...

EarlPurple
Roadie
Next to the track there is a little menu button with 3 vertical dots. There are times I click very carefully on this but it still moves to start playing the track. That button DOES ...
2016-03-29 1:08:22 PM
2016-04-08 9:59:33 AM
user-removed
Not applicable
392 Views
1 replies
0 likes

392 Views
1 replies
0 likes

Low storage and unsupported files

Spotify is taking up way to much stoeage space on my phone. I have found a bunch of files have been saved to my phones internal storage but they are unsupported files and i have no clue what they are. If i delete them will it harm the app or remove a...

jennanash95
Newbie
Spotify is taking up way to much stoeage space on my phone. I have found a bunch of files have been saved to my phones internal storage but they are unsupported files and i have no clue what they are...
2016-04-02 2:21:43 AM
2016-04-08 9:50:37 AM
user-removed
Not applicable
476 Views
1 replies
0 likes
storage space

476 Views
1 replies
0 likes

[Android][Running] Running

I'm getting really irritated by the running of the songs. Every time I use the app and a song is playing, I go to another app or Google but then Spotify crashes and when I go back to it the song is all the way at the beginning. Please fix this proble...

Carleisha02
Newbie
I'm getting really irritated by the running of the songs. Every time I use the app and a song is playing, I go to another app or Google but then Spotify crashes and when I go back to it the song is a...
2016-04-02 3:24:23 AM
2016-04-08 9:45:30 AM
user-removed
Not applicable
377 Views
1 replies
0 likes
Android
Running

377 Views
1 replies
0 likes

Can't fast scroll down in playlist

Dear Spotify, I'm an Android app user. I'm pretty sure some other persons reported this issue as well, but as this is very frustrating i'd like to add my own post so it shows you that this issue matters a lot to your users (who pays for premium and g...

AnthonyRgn
Newbie
Dear Spotify, I'm an Android app user. I'm pretty sure some other persons reported this issue as well, but as this is very frustrating i'd like to add my own post so it shows you th...
2016-03-19 6:34:24 PM
2016-04-08 8:32:39 AM
Alx
Regular
2799 Views
4 replies
13 likes

2799 Views
4 replies
13 likes

Local Files Playlists no longer working

I have looked through all similar threads and nothing has worked.Today, I woke up to Spotify having undownloaded every single one of my songs, including the ones I synced from my PC to my phone. Now, no matter what I try, I cannot sync songs from my ...

ffffffffffffffs
Casual Listener
I have looked through all similar threads and nothing has worked. Today, I woke up to Spotify having undownloaded every single one of my songs, including the ones I synced from my PC to my phone. ...
2016-04-08 4:40:32 AM
2016-04-08 5:19:31 AM
Bittencourt
Spotify Star
451 Views
5 replies
0 likes

451 Views
5 replies
0 likes

Solved!! New phone and all is lost.

I got a new phone. Galaxy S7. When I installed Spotify to my new phone all my music was and still is gone. Playlists and catalog of albums except for one album. One. It also doesn't recognize me as a premium subscriber which I have been for quite som...

AndrewOlson13
Casual Listener
I got a new phone. Galaxy S7. When I installed Spotify to my new phone all my music was and still is gone. Playlists and catalog of albums except for one album. One. It also doesn't recognize me as a...
2016-04-07 2:09:48 PM
2016-04-07 11:49:25 PM
Daniel
Community Legend
708 Views
2 replies
0 likes
new phone

708 Views
2 replies
0 likes

Mobile App stops audio playback

When playing music from my android (Pantech P8010; Android v4.1.2), after every other song the music will stop playing. The track continues as if it is playing, but no sound comes out. Sometimes I can correct it by hitting pause & then play and it wi...

DadOfSeven
Music Fan
When playing music from my android (Pantech P8010; Android v4.1.2), after every other song the music will stop playing. The track continues as if it is playing, but no sound comes out. Sometimes I ca...
2016-04-07 6:45:04 PM
2016-04-07 9:34:15 PM
Daniel
Community Legend
595 Views
3 replies
0 likes
Android 4.1.2
Mobile Phone

595 Views
3 replies
0 likes

Solved!! Can't acces on Playlist

Hey guys,Since today i can't Access on two of more than ten playlists, but this morning i had could. Now i don't know which Songs were in these and can't restore them. What can i do to get them back?When i want to open the playlist spotify is saying:...

Konni_W
Casual Listener
Hey guys, Since today i can't Access on two of more than ten playlists, but this morning i had could. Now i don't know which Songs were in these and can't restore them. What can i do to get them bac...
2016-04-06 11:06:38 PM
2016-04-07 8:03:45 PM
Konni_W
Casual Listener
2541 Views
3 replies
0 likes

2541 Views
3 replies
0 likes

Solved!! How to adjust kbps to 128

Some cellphone services doesn't charge for data on spotify but they restrict it to 128 kbps in quality. How can you tell on the app how many kbps the songs are played at? I use the normal quality right now to be safe but... am I?

Okudave
Newbie
Some cellphone services doesn't charge for data on spotify but they restrict it to 128 kbps in quality. How can you tell on the app how many kbps the songs are played at? I use the normal quality rig...
2016-04-07 10:37:47 AM
2016-04-07 4:41:04 PM
Daniel
Community Legend
2237 Views
2 replies
0 likes

2237 Views
2 replies
0 likes

Spotify connect stops connection to samsung soundbar

I use Spotify on a Samsung Galaxy Note3 and connect it to a samsung soundbar HW H750. This works fine but after random time, the connection aborts (musik stops) and I have to choose the soundbar at the "available devices" screen again. Firmware of so...

wire
Newbie
I use Spotify on a Samsung Galaxy Note3 and connect it to a samsung soundbar HW H750. This works fine but after random time, the connection aborts (musik stops) and I have to choose the soundbar at t...
2016-04-06 8:50:38 PM
2016-04-07 4:33:28 PM
Daniel
Community Legend
1070 Views
1 replies
0 likes

1070 Views
1 replies
0 likes

Problem trying to save my music into my sd

Hi all, I have a spotify premium account and when i try to use my sd storage to save the music of Spotify i have a notification :We couldnt move your data. There might be something wrong with your SD card. Check permissions and try again. I tried eve...

yerro84
Regular
Hi all, I have a spotify premium account and when i try to use my sd storage to save the music of Spotify i have a notification :We couldnt move your data. There might be something wrong wit...
2016-03-04 9:00:47 AM
2016-04-07 10:35:55 AM
fbonito
Regular
3661 Views
15 replies
3 likes

3661 Views
15 replies
3 likes

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