Help - Android

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy
Spotify Star
2023-07-11 7:43:36 PM
2 weeks ago
0x8EFABE4E
Newbie
54186 Views
68 replies
25 likes

54186 Views
68 replies
25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

Plaguedoctor
Casual Listener
2020-03-30 2:54:13 AM
Monday
Sumit_Ghosh
Casual Listener
27713 Views
5 replies
0 likes

27713 Views
5 replies
0 likes

Solved!! HELP!!! A device that's not mine keeps playing music on my account.

So just as the headline reads, I will have my spotify app randomly open and start playing music that i dont even listen to, and when i look at what device its playing on, its not one mine. How do i stop this from happening?

Dre2333
Casual Listener
So just as the headline reads, I will have my spotify app randomly open and start playing music that i dont even listen to, and when i look at what device its playing on, its not one mine. H...
2016-04-16 4:29:20 PM
2016-04-17 11:27:40 PM
xaiimstarx
Casual Listener
22247 Views
10 replies
0 likes

22247 Views
10 replies
0 likes

Spotify app with premium account

I'm using spotify for 16 months now an I really loved it.. until my phone downloaded this update..Now I'm paying 10€ per month for listening to music with an app, that doesn't work really good.If I don't close the app but go back to the desktop and I...

Aluna
Casual Listener
I'm using spotify for 16 months now an I really loved it.. until my phone downloaded this update.. Now I'm paying 10€ per month for listening to music with an app, that doesn't work really good. If...
2016-04-09 5:46:01 PM
2016-04-17 7:40:52 PM
Aluna
Casual Listener
412 Views
2 replies
0 likes

412 Views
2 replies
0 likes

Spotify is logging

I ask for my father. When he use spotify on mobile Phone or tablet, after playing some songs it disconnect and falls out. What can be the problem?

Vier1974
Regular
I ask for my father. When he use spotify on mobile Phone or tablet, after playing some songs it disconnect and falls out. What can be the problem?
2016-04-17 10:28:19 AM
2016-04-17 12:44:03 PM
Vier1974
Regular
415 Views
6 replies
0 likes

415 Views
6 replies
0 likes

Storage need help

The first time I used premium it downloaded all songs without using any space on my driod turbo, but this time is downloading all the songs using space. What is going on?

121538422
Casual Listener
The first time I used premium it downloaded all songs without using any space on my driod turbo, but this time is downloading all the songs using space. What is going on?
2016-04-17 3:45:17 AM
2016-04-17 8:38:57 AM
Daniel
Community Legend
254 Views
1 replies
0 likes

254 Views
1 replies
0 likes

Serious Security Issue - Someone I don't know on my account.

Dear Spotify, This is NOT the first time this happened. Someone keeps going on my Spotify to listen to random songs. Happens regardless of which wifi network I connect to. This is not acceptable. I've changed my password for security but this should ...

user-removed
Visitor
Dear Spotify, This is NOT the first time this happened. Someone keeps going on my Spotify to listen to random songs. Happens regardless of which wifi network I connect to. This is not accept...
2016-04-16 9:05:14 PM
2016-04-17 8:32:45 AM
Daniel
Community Legend
314 Views
1 replies
0 likes

314 Views
1 replies
0 likes

Last fm Fehler

Servus, habe ständig die Meldung "Last.fm Fehler Benutzername oder Kennwort falsch" auf meinem Android-Handy. In den Settings lässt sich kein Benutzername/Kennwort einstellen, die Beschreibung von Spotfy passt hier nicht. Ebenso kann ich in den Enste...

rafeu
Casual Listener
Servus, habe ständig die Meldung "Last.fm Fehler Benutzername oder Kennwort falsch" auf meinem Android-Handy. In den Settings lässt sich kein Benutzername/Kennwort einstellen, die Beschreibu...
2016-04-16 3:37:21 PM
2016-04-17 8:25:21 AM
Daniel
Community Legend
777 Views
1 replies
0 likes

777 Views
1 replies
0 likes

Acer Z330 Android L Spotify 5.0.0.956 SD Card Storage

Hello! I just want to share this. I have found a work around to put Spotify files in your SD card whilst using Android L. Android Lollipop's default storage is internal that is why we users of the OS have trouble directing the storage to SD card. I d...

rudieaparente
Casual Listener
Hello! I just want to share this. I have found a work around to put Spotify files in your SD card whilst using Android L. Android Lollipop's default storage is internal that is why we users of the OS...
2016-04-16 11:19:55 PM
2016-04-16 12:24:17 AM
rudieaparente
Casual Listener
376 Views
1 replies
0 likes

376 Views
1 replies
0 likes

Spotify won't download music to SD card

So I recently got a new phone, the acer liquid Z330 with android version 5.1.1 on it. The spotify app is on version 4.2.0.739. When setting up my phone I first turned it on and installed some stuff without an SD card in it, including spotify. Later I...

bergzwerver
Regular
So I recently got a new phone, the acer liquid Z330 with android version 5.1.1 on it. The spotify app is on version 4.2.0.739. When setting up my phone I first turned it on and ...
2015-12-06 5:27:26 PM
2016-04-16 12:16:30 AM
rudieaparente
Casual Listener
957 Views
6 replies
0 likes

957 Views
6 replies
0 likes

Continually deleted offline content

Hi. Can I ask for support in resetting my offline content please.Every time I log in my downloaded content dissappears and has only started to happen in the last 2 weeks.Username is bacorr. 73ThanksBrian

Bacorr73
Newbie
Hi. Can I ask for support in resetting my offline content please. Every time I log in my downloaded content dissappears and has only started to happen in the last 2 weeks. Username is bacorr. 73 ...
2016-03-31 9:33:10 AM
2016-04-16 4:28:59 PM
jonasherdegen
Community Legend
332 Views
1 replies
0 likes

332 Views
1 replies
0 likes

Solved!! Downloading over 4g while wifi is active

Hello, I have Download using cellular set to off and had my wifi on my phone turned off for some reason. I reactivated my wifi on the phone, and Spotify started downloading tracks over what I thought was wifi. However, within a few minutes I burned t...

markrcosta
Casual Listener
Hello, I have Download using cellular set to off and had my wifi on my phone turned off for some reason. I reactivated my wifi on the phone, and Spotify started downloading tracks over what ...
2016-04-15 5:17:08 AM
2016-04-16 3:28:42 PM
markrcosta
Casual Listener
482 Views
2 replies
0 likes

482 Views
2 replies
0 likes

[STORY] Cover / Lockscreen REQUEST

Good evening ladies and gentlemen! I'm using Spotify Premium for a couple of years now and I'm very happy with it. But there is this one little thing that annoys me for some time now. Since an update your lockscreen changes to the album cover you are...

JPlay
Newbie
Good evening ladies and gentlemen! I'm using Spotify Premium for a couple of years now and I'm very happy with it. But there is this one little thing that annoys me for some time now.&n...
2016-04-16 3:37:03 AM
2016-04-16 9:51:50 AM
Daniel
Community Legend
382 Views
1 replies
1 likes

382 Views
1 replies
1 likes

facebook connect

Every time i try to connect with my facebook, it tells me I'm already connected to another account but i'v removed spotify for my facebook in the app and on my web browser but it still wont let me comnect.

willpalmer92
Newbie
Every time i try to connect with my facebook, it tells me I'm already connected to another account but i'v removed spotify for my facebook in the app and on my web browser but it still wont let me co...
2016-04-16 3:15:31 AM
2016-04-16 9:46:08 AM
Daniel
Community Legend
477 Views
1 replies
0 likes

477 Views
1 replies
0 likes

My saved "Your Music" tracks have disappeared on my Android phone

So I started using the save feature to add songs to your music, but a few days ago it just started coming up empty. I checked my spotify app on my computer and they're all still there, and songs that I've added from my phone since I lost the tracks a...

cjbiggs
Newbie
So I started using the save feature to add songs to your music, but a few days ago it just started coming up empty. I checked my spotify app on my computer and they're all still there, and songs that...
2014-09-01 11:55:34 PM
2016-04-16 1:33:26 AM
heltrskeltr
Newbie
6794 Views
11 replies
9 likes
Android
disappearing tracks
Mobile
music
phone
saved songs
your
Your Music

6794 Views
11 replies
9 likes

Cancellation

I want to cancel my subscription

user-removed
Visitor
I want to cancel my subscription
2016-04-15 10:38:36 PM
2016-04-16 1:18:12 AM
osornios
Spotify Star
522 Views
4 replies
0 likes

522 Views
4 replies
0 likes

Solved!! Music not saving to SD Card (Galaxy S5, latest version of Spotify)

Under App Info, Spotify says that it is storing downloaded songs on the SD card. Under "Storage", it tells me that my new SD card is still empty Also under storage, I can see that Spotify is actually downloading songs into the internal hard drive. I'...

vsthem
Casual Listener
Under App Info, Spotify says that it is storing downloaded songs on the SD card. Under "Storage", it tells me that my new SD card is still empty Also under storage, I can see that Spotify ...
2014-06-12 12:33:27 AM
2016-04-15 11:07:12 PM
dbr215
Newbie
25007 Views
16 replies
1 likes

25007 Views
16 replies
1 likes

Galaxy S7 edge storage issues

Hello,I received my new phone yesterday, one of the first things I did was install spotify. I have a sd card inserted and spotify also recognises the card.However, all the data still shows up on phone storage instead of sd card storage.See screenshot...

Kapitein187
Regular
Hello, I received my new phone yesterday, one of the first things I did was install spotify. I have a sd card inserted and spotify also recognises the card. However, all the data still shows up...
2016-03-12 9:45:40 AM
2016-04-15 10:50:31 PM
Daniel
Community Legend
2433 Views
3 replies
0 likes
6.0.1. Samsung S7

2433 Views
3 replies
0 likes

Bluetooth Headset Kinivo BTH240 can't skip/play/pause tracks on Android

Hi everyone I'm trying to use fully functional my bluetooth headset Kinivo BTH240. Volume responds, but i can't pause/play either skip tracks. I'm running version 5.1.0.849 on Android 4.4.4, my cellphone is a Huawey Y550, if anyone has any idea i wou...

secretsuniverse
Regular
Hi everyone I'm trying to use fully functional my bluetooth headset Kinivo BTH240. Volume responds, but i can't pause/play either skip tracks. I'm running version 5.1.0.849 on Android 4.4.4, my cellp...
2016-04-13 12:24:45 AM
2016-04-15 7:54:15 PM
secretsuniverse
Regular
726 Views
4 replies
0 likes

726 Views
4 replies
0 likes

I pay for premium but my Spotify will only play on shuffle.

I pay for premium but Spotify won't only play Shuffle. I have a Galaxy S7 and also had the same problem on my Galaxy S5. I have never been able to contact anybody with my issues.its so difficult to get help amd i pay $9.99 a month for what? For strai...

Szot11
Newbie
I pay for premium but Spotify won't only play Shuffle. I have a Galaxy S7 and also had the same problem on my Galaxy S5. I have never been able to contact anybody with my issues.its so difficult to g...
2016-04-15 6:21:51 PM
2016-04-15 6:58:33 PM
Daniel
Community Legend
313 Views
1 replies
0 likes

313 Views
1 replies
0 likes

Solved!! Reset to default settings...

Hi there! Is it possible tor reset the Android APP to its default settings?? []sRoger

rogertms3
Music Fan
Hi there! Is it possible tor reset the Android APP to its default settings?? []s Roger
2016-04-15 5:24:46 PM
2016-04-15 6:20:07 PM
Daniel
Community Legend
44291 Views
1 replies
2 likes

44291 Views
1 replies
2 likes

Waiting to download

I haven't been able to download anything to be available offline in a few weeks. Deleted cache uninstalled and reinstalled several times have 10gig free space HTC m9 up to date. If I switch from offline to online sometimes it will download one track ...

Scottrtownsend
Casual Listener
I haven't been able to download anything to be available offline in a few weeks. Deleted cache uninstalled and reinstalled several times have 10gig free space HTC m9 up to date. If I switch from offl...
2016-04-15 6:00:44 AM
2016-04-15 6:10:46 PM
quazu
Casual Listener
693 Views
6 replies
0 likes

693 Views
6 replies
0 likes

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