Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 59314 Views
  • 68 replies
  • 25 likes
  • 59314 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28240 Views
  • 5 replies
  • 0 likes
  • 28240 Views
  • 5 replies
  • 0 likes

Need a quicker way of viewing downloaded content

It would be great if there was a way to show only downloaded content when in offline mode in the android app . Currently I have to search for the album or playlist before seeing whether it's been downloaded

  • Regular
  • It would be great if there was a way to show only downloaded content when in offline mode in the android app . Currently I have to search for the album or playlist before seeing whether it's been dow...
  • Daniel
  • Community Legend
  • 546 Views
  • 3 replies
  • 0 likes
  • Offline Content
  • 546 Views
  • 3 replies
  • 0 likes

Solved!! Dear Spotify

Please change my country to Germany.I have followed you process given and your site does not let me change country.Now im led here.

  • Casual Listener
  • Please change my country to Germany. I have followed you process given and your site does not let me change country. Now im led here.
  • Daniel
  • Community Legend
  • 586 Views
  • 3 replies
  • 0 likes
  • 586 Views
  • 3 replies
  • 0 likes

LG G4 not recognised

Brand new phone, Marshmallow OS, phone wont be recognized by the Desktoop compter. Followed the guide, did a clean re-install, still nothing. Any ideas?

  • Roadie
  • Brand new phone, Marshmallow OS, phone wont be recognized by the Desktoop compter.   Followed the guide, did a clean re-install, still nothing.  Any ideas?
  • Daniel
  • Community Legend
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Block spotify from firewall

Hello Someone know how to block by Firewall Spotify free and premium from IOS, PC, WEB and ANDROID?

  • Casual Listener
  • Hello    Someone know how to block by Firewall Spotify free and premium from IOS, PC, WEB and  ANDROID?  
  • Daniel
  • Community Legend
  • 11740 Views
  • 3 replies
  • 0 likes
  • 11740 Views
  • 3 replies
  • 0 likes

Audio Ducking Triggered Frequently

Ever since the most recent mobile update, there's a lot of actions that now trigger audio ducking on my phone. For instance: when Ambient Display is enabled, audio will fade out when the screen is turned on because of that feature; pressing the "mult...

  • Newbie
  • Ever since the most recent mobile update, there's a lot of actions that now trigger audio ducking on my phone. For instance: when Ambient Display is enabled, audio will fade out when the screen is tu...
  • 601 Views
  • 0 replies
  • 1 likes
  • 601 Views
  • 0 replies
  • 1 likes

Allow users to disable album art on lock screen

This feature needs to be allowed to be disabled. This is a no-brainer. People shouldn't necessarily be required to have this active. Imagine how many people use your app at work, then imagine how many album covers are NSFW. I have been using this app...

  • Visitor
  • This feature needs to be allowed to be disabled. This is a no-brainer. People shouldn't necessarily be required to have this active. Imagine how many people use your app at work, then imagine how man...
  • Daniel
  • Community Legend
  • 1060 Views
  • 1 replies
  • 3 likes
  • Android
    Lock Screen Issues
    nsfw album art
  • 1060 Views
  • 1 replies
  • 3 likes

offline playlists saved on my phone's device storage

I'd like to have my offline playlists saved on my Samsung galaxy s4 cell phone device storage or even my sd card. Is this possible?

  • Casual Listener
  • I'd like to have my offline playlists saved on my Samsung galaxy s4 cell phone device storage or even my sd card. Is this possible?
  • Daniel
  • Community Legend
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

quality sound in my earphone

hello guys i hope i will find who can help me with this issueand from the beggining i am sorry for my english it is not quite goodi have note 5 and recently i updated to the latest virsion something called marshmellow i guessand as i remember the qua...

  • Newbie
  • hello guys  i hope i will find who can help me with this issue and from the beggining i am sorry for my english it is not quite good i have note 5 and recently i updated to the latest virsion...
  • Daniel
  • Community Legend
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

NOTIFICATION SMARTPHONE

HELLO , TO BE A LITTLE MORE TIME I NOT RECEIVE NOTIFICATION ON MY SMARTPHONE , SUCH AS OUTPUT OF NEW DISCS OF ARTISTS THAT FOLLOW . WHY? THANK YOU HELLO, TO BE A LITTLE MORE TIME I NOT RECEIVE NOTIFICATION ON MY SMARTPHONE, SUCH AS OUTPUTOF NEW DISCS...

  • Newbie
  • HELLO , TO BE A LITTLE MORE TIME I NOT RECEIVE NOTIFICATION ON MY SMARTPHONE , SUCH AS OUTPUT OF NEW DISCS OF ARTISTS THAT FOLLOW . WHY? THANK YOU HELLO, TO BE A LITTLE MORE TIME I NOT RECEIVE NOTI...
  • Daniel
  • Community Legend
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Upgrade to Android 6.0 and access lost to microSD card

Hi,I have a LG G4 that had official Android 5.1 (no root)I upgraded to Android 6.0 and lost all music as OS changed microSD location somehow. Other programs work again when authorizing access properly, but Spotify doesn't have that and there is no wa...

  • Regular
  • Hi, I have a LG G4 that had official Android 5.1 (no root) I upgraded to Android 6.0 and lost all music as OS changed microSD location somehow. Other programs work again when authorizing access pro...
  • bhauptmann
  • Newbie
  • 963 Views
  • 4 replies
  • 1 likes
  • Android 6.0
    LG G4
    microSD
  • 963 Views
  • 4 replies
  • 1 likes

Android app not working on mobile data (Moto G)

Hello! My app doesn't work while on mobile data. It works perfectly on wi-fi and offline, but as soon as I go on data, it disconnects and the message GO ONLINE appears everywhere. I have an unlimited data plan and everything else on the phone works j...

  • Casual Listener
  • Hello!   My app doesn't work while on mobile data. It works perfectly on wi-fi and offline, but as soon as I go on data, it disconnects and the message GO ONLINE appears everywhere. I have an ...
  • mrbeat88
  • Casual Listener
  • 570 Views
  • 4 replies
  • 0 likes
  • 570 Views
  • 4 replies
  • 0 likes

available songs

I have a samsung s3 and I have premium on my phone and pc. I added yestetday a new playlist on pc but I am not able to hear it on phone. When I open it on the phone I got the message: "ready to download". And now I also not able to play my local file...

  • Visitor
  • I have a samsung s3 and I have premium on my phone and pc. I added yestetday a new playlist on pc but I am not able to hear it on phone. When I open it on the phone I got the message: "ready to downl...
  • Daniel
  • Community Legend
  • 380 Views
  • 5 replies
  • 0 likes
  • 380 Views
  • 5 replies
  • 0 likes

Solved!! Cannot Download Any Offline Music - To SD Card or Device

My Virgin Mobile Galaxy S5 just upgraded to Marshmallow yesterday (4/16/16). Since then (possbily before - I haven't tried to download anything in the last week or two) I cannot download any music to SD card or device. I have tried all the tricks I c...

  • Gig Goer
  • My Virgin Mobile Galaxy S5 just upgraded to Marshmallow yesterday (4/16/16). Since then (possbily before - I haven't tried to download anything in the last week or two) I cannot download any music to...
  • jimblatzheim
  • Gig Goer
  • 1109 Views
  • 12 replies
  • 0 likes
  • 1109 Views
  • 12 replies
  • 0 likes

Saving the same time multiple times

I was going through my songs and was surprised to see the same song as many as 5 times in a row. It's 2016 now and I feel like if I like a song on one Playlist I shouldn't have the option to do it on another one. I think there should be a patch to ma...

  • Newbie
  • I was going through my songs and was surprised to see the same song as many as 5 times in a row. It's 2016 now and I feel like if I like a song on one Playlist I shouldn't have the option to do it on...
  • 135 Views
  • 0 replies
  • 0 likes
  • 135 Views
  • 0 replies
  • 0 likes

Qndroid App is slow and unresponsive

The android app is really slow. Changing artists and songs takes forever. Sometimes spotify is unresponsive. It also keeps saying that i'm offline while the wifi works perfect.Can you please resove these issues with an update or new version of the ap...

  • Newbie
  • The android app is really slow. Changing artists and songs takes forever. Sometimes spotify is unresponsive. It also keeps saying that i'm offline while the wifi works perfect. Can you please reso...
  • bertypreston
  • Newbie
  • 403 Views
  • 3 replies
  • 1 likes
  • 403 Views
  • 3 replies
  • 1 likes

few problems / questions

i have few problems / questions, the support doesn't seem to read my questions at all so i am trying here1. i cannot delete songs when playing on the android device.2. Spotify never says what's new / fixed with the new update at the play store, why ?...

  • Music Fan
  • i have few problems / questions, the support doesn't seem to read my questions at all so i am trying here 1. i cannot delete songs when playing on the android device. 2. Spotify never says wha...
  • Daniel
  • Community Legend
  • 377 Views
  • 5 replies
  • 0 likes
  • 377 Views
  • 5 replies
  • 0 likes

Spotify Android deletes downloaded Albums!

Hi all, First post here, took me longer than I'd like to admit to find out how to post, but I got there! So I have spotify student premium (have had for like 3 years) and got it on my Vodafone Smart Ultra 6 phone. I recently got a new 64GB SD card an...

  • Casual Listener
  • Hi all,   First post here, took me longer than I'd like to admit to find out how to post, but I got there!   So I have spotify student premium (have had for like 3 years) and got it on ...
  • Daniel
  • Community Legend
  • 272 Views
  • 3 replies
  • 0 likes
  • 272 Views
  • 3 replies
  • 0 likes

No me es posible el uso de la memoria SD Android 6.0/I can not use the SD memory Android 6.0

Cuento con un equipo Motorola G3 (XT1543), Andorid 6.0 , del cual no me es posible utilizar la memoria externa, delimitandome el uso y descarga de mis play list. Como puedo cambiar el lugar de almacenamiento? I can not use the SD memory Android 6.0 I...

  • Visitor
  • Cuento con un equipo Motorola G3 (XT1543), Andorid 6.0 , del cual no me es posible utilizar la memoria externa, delimitandome el uso y descarga de mis play list. Como puedo cambiar el lugar de almace...
  • user-removed
  • Not applicable
  • 2916 Views
  • 4 replies
  • 0 likes
  • 2916 Views
  • 4 replies
  • 0 likes

Spotify Android screen comes to foreground during ad creating distraction during driving

I have Spotify (5.10.849) playing in the background and Google Maps in the foreground of my Nexus 5 Android (6.0.1) phone. Recently I noticed that during ads which say something like 'Click on the banner to get 30 minutes of ad free music' that the S...

  • Newbie
  • I have Spotify (5.10.849) playing in the background and Google Maps in the foreground of my Nexus 5 Android (6.0.1) phone. Recently I noticed that during ads which say something like 'Click on the ba...
  • Daniel
  • Community Legend
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

Long pauses between songs

Just updated my phone to Marshmallow, and now I'm seeing issues with how the app is working on my phone. Normally I hit shuffle and listen to music while I work, however, today I'm experiencing either long pauses between one song ending and the next ...

  • Newbie
  • Just updated my phone to Marshmallow, and now I'm seeing issues with how the app is working on my phone. Normally I hit shuffle and listen to music while I work, however, today I'm experiencing eithe...
  • Daniel
  • Community Legend
  • 695 Views
  • 2 replies
  • 1 likes
  • 695 Views
  • 2 replies
  • 1 likes