Help - Android

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy
Spotify Star
2023-07-11 7:43:36 PM
2024-10-15 5:23:53 PM
jt120
Regular
46493 Views
66 replies
25 likes

46493 Views
66 replies
25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

Daniel
Community Legend
2014-09-11 11:47:34 AM
2014-10-29 11:18:30 AM
Daniel
Community Legend
879770 Views
11 replies
51 likes
Android
Guide
Troubleshooting

879770 Views
11 replies
51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

Plaguedoctor
Casual Listener
2020-03-30 2:54:13 AM
2024-08-21 3:01:30 PM
shahn321
Casual Listener
26839 Views
4 replies
0 likes

26839 Views
4 replies
0 likes

Mobile "up next" access

Please update the layout options for selecting "up next" items or anything from that menu. I search for a song press the icon and it thinks I want the scroll bar and thows me way down the list. Repeatedly and to the point of frustration and not using...

kinigitt
Newbie
Please update the layout options for selecting "up next" items or anything from that menu. I search for a song press the icon and it thinks I want the scroll bar and thows me way down the list. Repea...
2016-04-09 10:46:18 PM
2016-04-10 2:10:45 AM
user-removed
Not applicable
278 Views
1 replies
0 likes

278 Views
1 replies
0 likes

cannot move songs to sd card

In the recent app update an option in the settings of the spotify app to select where you want spotify to save the song cahce. I tap on the option to move on the sd card and the notifcation appears with a progress bar but once it finished it comes up...

user-removed
Visitor
In the recent app update an option in the settings of the spotify app to select where you want spotify to save the song cahce. I tap on the option to move on the sd card and the notifcation appears w...
2016-04-09 6:32:14 PM
2016-04-09 11:29:53 PM
Daniel
Community Legend
426 Views
1 replies
0 likes

426 Views
1 replies
0 likes

Solved!! After I follow Artists they won't appear on my list

After a while, I started noticing that some artists I started following wouldn't appear on my list, they were not followed although I did follow them, now that happens with every artist I start to follow, they somehow unfollow automatically and won't...

nend
Casual Listener
After a while, I started noticing that some artists I started following wouldn't appear on my list, they were not followed although I did follow them, now that happens with every artist I start to fo...
2016-04-09 2:52:36 PM
2016-04-09 6:26:47 PM
nend
Casual Listener
881 Views
3 replies
0 likes
Artists list
Follow button
Help
unfollow

881 Views
3 replies
0 likes

Artist and song name won't update on Mitsubishi MMCS over BT

I am using a Galaxy S2 phone with Cyanogen 12.1 Android 5.1.1 and Spotify version 5.0.0.956 with my Mitsubishi ASX MMCS audio system, software version F. I can control the music, but the song and artist information won't update, the first song that w...

Eldhannas
Newbie
I am using a Galaxy S2 phone with Cyanogen 12.1 Android 5.1.1 and Spotify version 5.0.0.956 with my Mitsubishi ASX MMCS audio system, software version F. I can control the music, but the song and art...
2016-04-09 5:01:07 PM
861 Views
0 replies
1 likes

861 Views
0 replies
1 likes

Can't make music and playlists available offline any longer. Tried trouble shooting, didn't help

Hi! I can no longer download any playlist or music to make them available offline. Found the following trouble shooting guide: http://community.spotify.com/t5/Help-Android/Android-Troubleshooting-Spotify/td-p/113082 However, the problem was not solve...

Ahrens
Regular
Hi! I can no longer download any playlist or music to make them available offline. Found the following trouble shooting guide: http://community.spotify.com/t5/Help-Android/Android-Trou...
2014-10-06 9:42:26 PM
2016-04-09 1:43:27 PM
user-removed
Not applicable
9470 Views
14 replies
1 likes
available offline
Playlists

9470 Views
14 replies
1 likes

Spotify continuously deleting my playlists

My syned playlists keep disappearing off my iphone. When I log into my account on a PC, I can see that all playlists have been deleted. I'm able to recover these, but within days they will automatically delete again. I did have spotify on multiple de...

annettemclachla
Casual Listener
My syned playlists keep disappearing off my iphone. When I log into my account on a PC, I can see that all playlists have been deleted. I'm able to recover these, but within days they will automatica...
2016-04-09 10:11:21 AM
2016-04-09 11:07:10 AM
annettemclachla
Casual Listener
353 Views
2 replies
0 likes

353 Views
2 replies
0 likes

Spotify changes song when I lock my Note 5 screen

Hello, everytime I plug in my aux cable when i get in my car and play a song, as soon as I lock it or put my phone down the song changes. Other people I know have had this issue too and im assuming its an update. For as long as i can remember its bee...

Skarface08
Newbie
Hello, everytime I plug in my aux cable when i get in my car and play a song, as soon as I lock it or put my phone down the song changes. Other people I know have had this issue too and im assuming i...
2016-03-21 2:55:14 PM
2016-04-09 10:27:09 AM
Daniel
Community Legend
1598 Views
1 replies
0 likes
Web Player

1598 Views
1 replies
0 likes

Crash after playing for a short time

Phone: Redmi Note2Version: LatestIt happened to my phone where the Spotify just close by itself after playing not more than a song time. I rebooted my phone, deleted and redownload it but it seems it never help.

12156424997
Casual Listener
Phone: Redmi Note2 Version: Latest It happened to my phone where the Spotify just close by itself after playing not more than a song time. I rebooted my phone, deleted and redownload it but it seem...
2016-04-08 8:11:42 PM
2016-04-09 10:25:55 AM
Daniel
Community Legend
431 Views
4 replies
0 likes

431 Views
4 replies
0 likes

App shortcut not on phone

I have downloaded Spotify, but the app is not appearing on my phone. I have to go to app store and "open" the app to start using.

Dnaltnep
Casual Listener
I have downloaded Spotify, but the app is not appearing on my phone. I have to go to app store and "open" the app to start using.
2016-04-08 11:05:48 PM
2016-04-09 10:23:44 AM
Daniel
Community Legend
702 Views
3 replies
0 likes
No app shortcut

702 Views
3 replies
0 likes

option to cache to sdcard is required

this whole "uninstall the app and pray to google or cthulu that it will save to the sdcard on restinstall is fking stupid. especially since it doesnt work. ever. and oh, you want to install another app on your phone? nope, spotifiy cache-whore used A...

artlessknave
Newbie
this whole "uninstall the app and pray to google or cthulu that it will save to the sdcard on restinstall is fking stupid. especially since it doesnt work. ever. and oh, yo...
2016-03-26 4:09:38 PM
2016-04-09 9:30:16 AM
navaira
Roadie
366 Views
2 replies
0 likes

366 Views
2 replies
0 likes

Accidentally removed an album - any way to undo it?

I had an album saved in my collection, and was saving it locally on my phone, and I accidentally clicked on the "remove album" button instead of the "download" one. I don't remember which album it was. Is there any way to look at recently removed alb...

spamcannon
Casual Listener
I had an album saved in my collection, and was saving it locally on my phone, and I accidentally clicked on the "remove album" button instead of the "download" one. I don't remember which album it wa...
2016-03-31 11:42:36 PM
2016-04-08 8:02:41 PM
spamcannon
Casual Listener
1263 Views
3 replies
0 likes

1263 Views
3 replies
0 likes

Solved!! Spotify Android not available

Hello everybody, I have a premium account and I am using it on my laptop. I live in Jamaica and I noticed that I can not find Spotify app for Android on the Google Store. I guess Jamaica is in the banned country list, is there a way to install the ap...

marco_piccioli_
Casual Listener
Hello everybody, I have a premium account and I am using it on my laptop. I live in Jamaica and I noticed that I can not find Spotify app for Android on the Google Store. I guess Jamaica is in the ba...
2016-04-08 5:30:54 PM
2016-04-08 7:51:24 PM
Daniel
Community Legend
1372 Views
6 replies
0 likes

1372 Views
6 replies
0 likes

Album Cover not showing.

I have a Note 5 with Android 6.0.1 and album cover not showing... In 5.1.1 dont work too, someone know how to fix this?

Zanettinho
Casual Listener
I have a Note 5 with Android 6.0.1 and album cover not showing... In 5.1.1 dont work too, someone know how to fix this?
2016-04-08 2:13:19 AM
2016-04-08 7:07:48 PM
Daniel
Community Legend
1056 Views
5 replies
0 likes

1056 Views
5 replies
0 likes

Connect for my Android devices not working

I have a Android tablet running Android 5.1.1 on Spotify version 4.9.0.992.Connect stoped working for my wife about 3 weeks ago for her account. When I login on the same Anroid tablet with my accountI can use the connect feature but she cannot. I am ...

arose80
Newbie
I have a Android tablet running Android 5.1.1 on Spotify version 4.9.0.992. Connect stoped working for my wife about 3 weeks ago for her account. When I login on the same Anroid tablet with my...
2016-04-08 5:13:05 AM
2016-04-08 6:56:28 PM
user-removed
Not applicable
279 Views
2 replies
0 likes

279 Views
2 replies
0 likes

No navigation-notifications while listening to music

Hello I found an anoying bug in Spotify.When Im listening to music and a notification is coming in, the volume of the music is lowered, but the notification is not played.This is really annoying when Im in the car and the navigation app (Sygic) is tr...

s_amu
Casual Listener
Hello 🙂 I found an anoying bug in Spotify. When Im listening to music and a notification is coming in, the volume of the music is lowered, but the notification is not played. This is really a...
2016-03-23 11:13:00 PM
2016-04-08 2:35:51 PM
s_amu
Casual Listener
674 Views
3 replies
0 likes
bug

674 Views
3 replies
0 likes

samsung galaxy S6 edge+ - spotify crashes

Hi guys, I have Samsung galaxy S6 Edge+. Connected to LTE (or wireless) I start the app, choose playlist/or radio/ or song que, press play and close lid (samsung's original cear view cover, model: EF-ZG928), set side. no other application is running ...

androidspotify
Newbie
Hi guys, I have Samsung galaxy S6 Edge+. Connected to LTE (or wireless) I start the app, choose playlist/or radio/ or song que, press play and close lid (samsung's original cear view cover, model: EF...
2016-04-08 11:17:42 AM
2016-04-08 11:18:57 AM
Daniel
Community Legend
1067 Views
1 replies
0 likes
Galaxy S6
galaxy S6 edge plus

1067 Views
1 replies
0 likes

Solved!! Offline playlist

I payed the premium account, but now How can I transfer the musics to my SD Card to listen after or listen on my Sony Xperia Z5? I have that option, like download the musics and save on SD Card memory? After the premium expired I will keep listen the...

andrebuchalle
Casual Listener
I payed the premium account, but now How can I transfer the musics to my SD Card to listen after or listen on my Sony Xperia Z5? I have that option, like download the musics and save on SD Card memor...
2016-03-31 3:48:49 AM
2016-04-08 10:09:25 AM
user-removed
Not applicable
484 Views
1 replies
0 likes

484 Views
1 replies
0 likes

Menu button next to track SHOULD NOT START PLAYING IT

Next to the track there is a little menu button with 3 vertical dots. There are times I click very carefully on this but it still moves to start playing the track. That button DOES NOT MEAN PLAY. It is for a popup menu only, e.g. I want to remove the...

EarlPurple
Roadie
Next to the track there is a little menu button with 3 vertical dots. There are times I click very carefully on this but it still moves to start playing the track. That button DOES ...
2016-03-29 1:08:22 PM
2016-04-08 9:59:33 AM
user-removed
Not applicable
396 Views
1 replies
0 likes

396 Views
1 replies
0 likes

Low storage and unsupported files

Spotify is taking up way to much stoeage space on my phone. I have found a bunch of files have been saved to my phones internal storage but they are unsupported files and i have no clue what they are. If i delete them will it harm the app or remove a...

jennanash95
Newbie
Spotify is taking up way to much stoeage space on my phone. I have found a bunch of files have been saved to my phones internal storage but they are unsupported files and i have no clue what they are...
2016-04-02 2:21:43 AM
2016-04-08 9:50:37 AM
user-removed
Not applicable
481 Views
1 replies
0 likes
storage space

481 Views
1 replies
0 likes

[Android][Running] Running

I'm getting really irritated by the running of the songs. Every time I use the app and a song is playing, I go to another app or Google but then Spotify crashes and when I go back to it the song is all the way at the beginning. Please fix this proble...

Carleisha02
Newbie
I'm getting really irritated by the running of the songs. Every time I use the app and a song is playing, I go to another app or Google but then Spotify crashes and when I go back to it the song is a...
2016-04-02 3:24:23 AM
2016-04-08 9:45:30 AM
user-removed
Not applicable
385 Views
1 replies
0 likes
Android
Running

385 Views
1 replies
0 likes

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