Lost synced music at the worst time :(

[Soundy]

I had a couple hundred tracks synced on my Note 3 in preparation for a long flight. Boarded the plane, got settled in, fired up Spotify... and the phone locked up and rebooted. And when it came back up... no music synced any more; the playlists set for offline use were all no longer ticked for offline. The files must have physically been there, because the Spotify folder was still several gigabytes in size, but the app wouldn't see or play them, and I was stuck for five hours with no music.

[KatesHere]

Hey there @Soundy and welcome to the community!

Sorry to hear that, it must have been a long flight without your favorite music...

K

[hotchocokate]

Have an S4 mini and it keeps happening constantly to the point I am ready to give up on Spotify and try something else.