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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42831 Views
  • 66 replies
  • 25 likes
  • 42831 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878188 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878188 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26421 Views
  • 4 replies
  • 0 likes
  • 26421 Views
  • 4 replies
  • 0 likes

Delete music from a playlist

I've already "deleted" one music that I don't want to listen from a playlist, but i didn't find how to do it anymore it's a silly question but the user interface is so hard to use

  • Casual Listener
  • I've already "deleted" one music that I don't want to listen from a playlist, but i didn't find how to do it anymore 😞 it's a silly question but the user interface is so hard to use
  • BiancaTrancoso
  • Casual Listener
  • 795 Views
  • 5 replies
  • 0 likes
  • delete music
    delete track
  • 795 Views
  • 5 replies
  • 0 likes

Landscape album art

Hi, I have seen this screen on a recent android phone review.......how can I set a bigger landscape album art like in the attached picture?

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  • Casual Listener
  • Hi,   I have seen this screen on a recent android phone review.......how can I set a bigger landscape album art like in the attached picture?  
  • ElusiveHalcyon
  • Gig Goer
  • 814 Views
  • 3 replies
  • 0 likes
  • 814 Views
  • 3 replies
  • 0 likes

Spotify stops playing after a few songs

Hi! My spotify stops playing the sound of songs after i have listened to 4 - 7 songs, if i unlock my phone the song is playing but no sound is played. If i drag the little dot to the start (start the song over) the sound comes back on. I have a Xperi...

  • Newbie
  • Hi! My spotify stops playing the sound of songs after i have listened to 4 - 7 songs, if i unlock my phone the song is playing but no sound is played. If i drag the little dot to the start (start the...
  • Allove79
  • Music Fan
  • 21644 Views
  • 18 replies
  • 1 likes
  • 21644 Views
  • 18 replies
  • 1 likes

Android can't synchronize local files on Desktop

Hello, I have quite a large play list with a lot of local files. When I try to download the playlist on my android phone I can download every normal song but none of the local files. It just says waiting for download. I am on the same network. Thanks

  • Newbie
  • Hello,   I have quite a large play list with a lot of local files. When I try to download the playlist on my android phone I can download every normal song but none of the local files. It just...
  • 201 Views
  • 0 replies
  • 0 likes
  • 201 Views
  • 0 replies
  • 0 likes

Fallo busqueda

Soy usuario premium. Me es imposible realizar ninguna búsqueda ya que siempre me arroja "sin resultados"Ponga lo que ponga en el cuadro de búsqueda el resultado es el mismo. Alguien podría ayudarme? no puedo disfrutar del servicio en estas condicione...

  • Newbie
  • Soy usuario premium. Me es imposible realizar ninguna búsqueda ya que siempre me arroja "sin resultados" Ponga lo que ponga en el cuadro de búsqueda el resultado es el mismo.   Alguien podría...
  • 273 Views
  • 0 replies
  • 0 likes
  • 273 Views
  • 0 replies
  • 0 likes

App shows Get Premium ads even though I'm a premium user

Since updating to the latest Android client (4.6.0.772), I get a pop-up asking me to Get Premium, showing the benefits of membership. However, my account overview (https://www.spotify.com/us/account/overview/) shows that I'm already a Premium member....

  • Regular
  • Since updating to the latest Android client (4.6.0.772), I get a pop-up asking me to Get Premium, showing the benefits of membership.  However, my account overview (https://www.spotify.com/us/ac...
  • monstertrucker
  • Regular
  • 846 Views
  • 2 replies
  • 1 likes
  • Premium
  • 846 Views
  • 2 replies
  • 1 likes

Why can my friend stream from his Android to my PS4

I was playing a game on my PS4, when all of a sudden, my friend started streaming from his Android phone to my PS4 Spotify account. We both have premium.My question is, how is this possible that he can stream onto my PS4 Spotify account from his Spot...

  • Casual Listener
  • I was playing a game on my PS4, when all of a sudden, my friend started streaming from his Android phone to my PS4 Spotify account. We both have premium. My question is, how is this possible that ...
  • kbrooksc
  • Community Legend
  • 696 Views
  • 5 replies
  • 0 likes
  • 696 Views
  • 5 replies
  • 0 likes

Song switching repeatedly without control

Hi everyone.I just downloaded and installed Spotify on an Android operating system, HTC One mobile. Also, my mobile company (Vodafone) offered 1 year of full-services Spotify use included in the contract, which I already registered for and turned on....

  • Casual Listener
  • Hi everyone. I just downloaded and installed Spotify on an Android operating system, HTC One mobile. Also, my mobile company (Vodafone) offered 1 year of full-services Spotify use included in the ...
  • ElusiveHalcyon
  • Gig Goer
  • 339 Views
  • 1 replies
  • 0 likes
  • Songs switching without control
  • 339 Views
  • 1 replies
  • 0 likes

Downloaded songs stops playing at random moments.

Hey, My downloaded songs sometime stop playing at a random moment when I play them in Online Modus. Sometimes multiple times in one song. When I go in Offline Modus, this doesn't happen. I have a LG G4 with Android 6.0. I'm using Spotify a couple of ...

  • Newbie
  • Hey,   My downloaded songs sometime stop playing at a random moment when I play them in Online Modus. Sometimes multiple times in one song. When I go in Offline Modus, this doesn't happen. I h...
  • ElusiveHalcyon
  • Gig Goer
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Pause between tracks

Hello folks,it is the case, that my spotify pauses between Tracks. This happens randomly. To Come into more Detail: a Track is playing. After it is over, the timeline moves over to the next track. the timeline shows that the next Song is playing, but...

  • Newbie
  • Hello folks, it is the case, that my spotify pauses between Tracks. This happens randomly. To Come into more Detail: a Track is playing. After it is over, the timeline moves over to the next track. ...
  • ElusiveHalcyon
  • Gig Goer
  • 1493 Views
  • 1 replies
  • 0 likes
  • 1493 Views
  • 1 replies
  • 0 likes

Option - Force stop after bluetooth disconnect

Hello,Please could you implement option force device to stop play after Bluetooth speakers are disconnect?It’s very annoying when device still play the music when I disconnect my headset. Thank you.

  • Casual Listener
  • Hello, Please could you implement option force device to stop play after Bluetooth speakers are disconnect? It’s very annoying when device still play the music when I disconnect my headset. &n...
  • 304 Views
  • 0 replies
  • 0 likes
  • 304 Views
  • 0 replies
  • 0 likes

No Video Shows on Nexus 7

My Moto E phone received the latest update to Spotify, which includes Video Shows, some time ago. My Nexus 7, however, has not received the update. Is there a recognized delay in updating the Nexus 7? I tried uninstalling and reinstalling the Spotify...

  • Gig Goer
  • My Moto E phone received the latest update to Spotify, which includes Video Shows, some time ago. My Nexus 7, however, has not received the update. Is there a recognized delay in updating the Nexus 7...
  • sidout
  • Casual Listener
  • 469 Views
  • 3 replies
  • 0 likes
  • 469 Views
  • 3 replies
  • 0 likes

Popup upon opening app

How can I disable the popup asking what music made 2015 for me? Enough already!!! I've clicked "No thanks" everyday since BEFORE Jan 1. WTF?!!! Makes me think of cancelling my Premium acct.thanks in advance,G

  • Casual Listener
  • How can I disable the popup asking what music made 2015 for me? Enough already!!! I've clicked "No thanks" everyday since BEFORE Jan 1. WTF?!!! Makes me think of cancelling my Premium acct. thanks...
  • stupidassol
  • Casual Listener
  • 340 Views
  • 3 replies
  • 0 likes
  • 340 Views
  • 3 replies
  • 0 likes

the phone in standby, the playlist is muted

In android Spotify application since some versions , leaving the phone in standby, the playlist is muted when the next issue , the only solution they propose is the crossfade and that's no solution is an alternative , spotify not solve the problem wi...

  • Regular
  • In android Spotify application since some versions , leaving the phone in standby, the playlist is muted when the next issue , the only solution they propose is the crossfade and that's no solution i...
  • 255 Views
  • 0 replies
  • 0 likes
  • 255 Views
  • 0 replies
  • 0 likes

Loads of problems with the Spotify app [freezing, not loading, pausing]

Hello there. Long time premium Spotify user here. Been having insane Android issues these past few months (I'd say roughly six months), including but not limited to: taking ages to load (all "pages" even downloaded playlists/albums etc)black screen o...

  • Casual Listener
  • Hello there.   Long time premium Spotify user here. Been having insane Android issues these past few months (I'd say roughly six months), including but not limited to:   taking ages to...
  • greenhats
  • Newbie
  • 882 Views
  • 4 replies
  • 2 likes
  • 882 Views
  • 4 replies
  • 2 likes

Error while syncing playlist

There is a problem with the playlist synchronisation in spotify its not updating everytime if a song is added by the web api only after toggling off on on the offline switch its updating sometimes its random working

  • Newbie
  • There is a problem with the playlist synchronisation in spotify its not updating everytime if a song is added by the web api only after toggling off on on the offline switch its updating sometimes it...
  • 195 Views
  • 0 replies
  • 1 likes
  • 195 Views
  • 0 replies
  • 1 likes

Save music on sd card

Hi,I want to know how I can save the downloaded music on the external memory card sd.

  • Casual Listener
  • Hi,I want to know how I can save the downloaded music on the external memory card sd.
  • user-removed
  • Not applicable
  • 588 Views
  • 8 replies
  • 0 likes
  • 588 Views
  • 8 replies
  • 0 likes

Set different download quality for different songs

Is there a way to say... set the download quality to extreme for a certain album, but also set the download quality to normal for my main playlist so it doesn't take up so much memory?

  • Newbie
  • Is there a way to say... set the download quality to extreme for a certain album, but also set the download quality to normal for my main playlist so it doesn't take up so much memory?
  • woodandrew90
  • Roadie
  • 456 Views
  • 1 replies
  • 1 likes
  • 456 Views
  • 1 replies
  • 1 likes

Solved!! A Taiwanese who need your help!

Hi,I have some problems need your help.First I'm Taiwanese so my english is not very wellyou might felt hard when you read this messageA few months ago I registered spotify with my Facebook member. Days later I decided to be a premium memberSo I regi...

  • Newbie
  • Hi,I have some problems need your help. First I'm Taiwanese so my english is not very well you might felt hard when you read this message A few months ago I registered spotify with my Facebook mem...
  • cheungs7979
  • Music Fan
  • 368 Views
  • 2 replies
  • 0 likes
  • 368 Views
  • 2 replies
  • 0 likes

Persistent notification tray player

Could you please make a persistent notification tray player? Potentially with a couple preset playlists so i can switch from a couple quick launch options?Thank you for your time.

  • Music Fan
  • Could you please make a persistent notification tray player? Potentially with a couple preset playlists so i can switch from a couple quick launch options? Thank you for your time.
  • 569 Views
  • 0 replies
  • 2 likes
  • 569 Views
  • 0 replies
  • 2 likes