Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 62408 Views
  • 68 replies
  • 26 likes
  • 62408 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28532 Views
  • 5 replies
  • 0 likes
  • 28532 Views
  • 5 replies
  • 0 likes

Very very bad Help center!

I think you are guess yourself perfect! next time create a base for customer service! We paying the money, not else! I can't find any customer service on your platform. The problem is your some albums are very bad and has errors! how to report them? ...

  • Newbie
  • I think you are guess yourself perfect! next time create a base for customer service! We paying the money, not else! I can't find any customer service on your platform.   The problem is your s...
  • navaira
  • Roadie
  • 620 Views
  • 10 replies
  • 0 likes
  • 620 Views
  • 10 replies
  • 0 likes

How delete offline music`?

Hey! Downloaded 2 playlists on to my phone to use in offline mode, but how can i delete the songs again, so i have free disc space again? Thanks!

  • Newbie
  • Hey!   Downloaded 2 playlists on to my phone to use in offline mode, but how can i delete the songs again, so i have free disc space again?   Thanks!  
  • upther
  • Casual Listener
  • 7046 Views
  • 6 replies
  • 0 likes
  • 7046 Views
  • 6 replies
  • 0 likes

Solved!! green rectangle by songs on playlist

i have an rca 7 voyager tablet. on my playlist sometimes a green rectangle appears by the songs and it moves the songs around. when this happens i can't move the song to a different playlist. my questions are what is this, how did i get it on there a...

  • Newbie
  • i have an rca 7 voyager tablet.  on my playlist sometimes a green rectangle appears by the songs and it moves the songs around. when this happens i can't move the song to a different playlist. &...
  • Daniel
  • Community Legend
  • 1162 Views
  • 1 replies
  • 0 likes
  • 1162 Views
  • 1 replies
  • 0 likes

no volume control on spotify premium 4.70.878 on Cube GT65 android tablet ? can anyone help please

I have a Cube GT65 9.7 talk 3G and there is no volume cotrol anywhere - can anyone help please ? Spotify Premium version 4.70.878 - it is not where it used to be next to the track or at the bottom of the home screen etc

  • Newbie
  • I have a Cube GT65 9.7 talk 3G and there is no volume cotrol anywhere - can anyone help please ? Spotify Premium version 4.70.878 - it is not where it used to be next to the track or at the bottom of...
  • Daniel
  • Community Legend
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Remove Album Cover on Lockscreen

Hello, when Spotify is running the background on the lockscreen changes automatically to the album cover of the song. Sometimes it doesn't even change back to the system background when the app is closed. I don't like that feature. I want to see my b...

  • Newbie
  • Hello,   when Spotify is running the background on the lockscreen changes automatically to the album cover of the song. Sometimes it doesn't even change back to the system background when the ...
  • ThePiKid
  • Casual Listener
  • 1711 Views
  • 2 replies
  • 0 likes
  • 1711 Views
  • 2 replies
  • 0 likes

Problem with deleting Albums

Hi,I recently upgraded to premium and downloaded a few albums on my phone to play them in offline mode.Now I deleted some albums but the memory on my phone has still the same size?I checked in app if I just removed the albums from the list but they d...

  • Casual Listener
  • Hi, I recently upgraded to premium and downloaded a few albums on my phone to play them in offline mode. Now I deleted some albums but the memory on my phone has still the same size? I checked in ...
  • Daniel
  • Community Legend
  • 327 Views
  • 4 replies
  • 0 likes
  • 327 Views
  • 4 replies
  • 0 likes

Radio vs Station

What is the difference between Radio and Stations?

  • Gig Goer
  • What is the difference between Radio and Stations?
  • Daniel
  • Community Legend
  • 1060 Views
  • 1 replies
  • 1 likes
  • 1060 Views
  • 1 replies
  • 1 likes

Can't delete music and taking Up to much storage

There use to be edit music on my Spotify but now its not there. It says hide music but that's not deleting the music so its taking up all of my space. How do I fix that. and I got 2 Spotify account and trying to combine the 2 so that might help with ...

  • Newbie
  • There use to be edit music on my Spotify but now its not there. It says hide music but that's not deleting the music so its taking up all of my space. How do I fix that. and I got 2 Spotify account a...
  • Daniel
  • Community Legend
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Added songs on Android doesnt match Desktop

While using Android: When I hit the plus button on a song to add it to my Songs it goes there no issues. However when I look at my desktop it does not register that a new song has been added to Songs. How can I fix this?

  • Newbie
  • While using Android: When I hit the plus button on a song to add it to my Songs it goes there no issues.   However when I look at my desktop it does not register that a new song has been added...
  • Daniel
  • Community Legend
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Recalculate adapt sound.

Is there anyway you can recalculate adapt sound? When i did it the first time i was out walking and there was alot of sound around me, and i didn't really know what i was doing. What I've seen on other post reinstalling or clearing cache doesn't work...

  • Newbie
  • Is there anyway you can recalculate adapt sound? When i did it the first time i was out walking and there was alot of sound around me, and i didn't really know what i was doing. What I've seen on oth...
  • Daniel
  • Community Legend
  • 1192 Views
  • 1 replies
  • 0 likes
  • 1192 Views
  • 1 replies
  • 0 likes

Can't untick one song repeat

Hi, have downgraded from premium to basic and now I am stuck with the repeat one song option on. Logging out and in did not help

  • Newbie
  • Hi, have downgraded from premium to basic and now I am stuck with the repeat one song option on. Logging out and in did not help
  • Daniel
  • Community Legend
  • 1818 Views
  • 1 replies
  • 0 likes
  • 1818 Views
  • 1 replies
  • 0 likes

Solved!! can log in on the website but not on app

after resetting the password I can log into my account on the website using chrome but cannot log into my account on the app after having reset my password because I forgot it

  • Casual Listener
  • after resetting the password I can log into my account on the website using chrome but cannot log into my account on the app after having reset my password because I forgot it
  • Daniel
  • Community Legend
  • 562 Views
  • 2 replies
  • 0 likes
  • 562 Views
  • 2 replies
  • 0 likes

Song keeps pausing

Hello, Since a short time my spotify randomlly pauses songs when played on my phone. This is only happening on my phone. On my pc and tablet it works fine. It happens at random time, when im typing. or my phone is laying on my desk. Also sometimes it...

  • Casual Listener
  • Hello,   Since a short time my spotify randomlly pauses songs  when played on my phone.  This is only happening on my phone. On my pc and tablet it works fine.  It happens at ...
  • arriej
  • Casual Listener
  • 545 Views
  • 4 replies
  • 0 likes
  • 545 Views
  • 4 replies
  • 0 likes

Solved!! Double scrobbles to Last.fm when paired with Bluetooth

Hi, I am one of those users that is very much invested in the Last.fm feature of Spotify and I love it but recently I noticed that when my Nexus 5 phone is paired with a Bluetooth device (car or speaker) the scrobbles to my Last.fm account are double...

  • Roadie
  • Hi,   I am one of those users that is very much invested in the Last.fm feature of Spotify and I love it but recently I noticed that when my Nexus 5 phone is paired with a Bluetooth ...
  • guoyugab
  • Newbie
  • 14672 Views
  • 5 replies
  • 1 likes
  • 14672 Views
  • 5 replies
  • 1 likes

Solved!! Can't save my music on SD card

Hi! As I mentioned in the title, I can't save my offline music on my SD card in my tablet. I think that I've tried every solution I've found in this forum and it still does not work. I've tried to fix this by simply moving "com.spotify.music" to SD c...

  • Newbie
  • Hi!   As I mentioned in the title, I can't save my offline music on my SD card in my tablet. I think that I've tried every solution I've found in this forum and it still does not work. I've ...
  • sdeez9
  • Newbie
  • 1921 Views
  • 4 replies
  • 0 likes
  • 1921 Views
  • 4 replies
  • 0 likes

Solved!! Spotify Closing instantly

Hi guys, I've had this issue for a month or so and have just completely formatted and started from scratch with my phone. Every time i launch spotify it opens, logs in, displays the main outline of the app (list icon top left and black background) th...

  • Casual Listener
  • Hi guys,    I've had this issue for a month or so and have just completely formatted and started from scratch with my phone.    Every time i launch spotify it opens, logs...
  • terese-nilsson
  • Newbie
  • 1013 Views
  • 5 replies
  • 0 likes
  • 1013 Views
  • 5 replies
  • 0 likes

Solved!! Downloaded offline songs aren't playing

Hey there, I can't play my downloaded offline songs. I downloaded the whole playlist, the green arrow is next to the playlist, and Spotify is in offline mode. But even then, whenever I'm trying to play a song, it'll play for maybe 5-20 seconds before...

  • Regular
  • Hey there, I can't play my downloaded offline songs. I downloaded the whole playlist, the green arrow is next to the playlist, and Spotify is in offline mode. But even then, whenever I'm trying to pl...
  • ryanpeters
  • Newbie
  • 15492 Views
  • 12 replies
  • 3 likes
  • 15492 Views
  • 12 replies
  • 3 likes

Dead air when using shuffle. Track plays, no sound.

It seems like right after the last big update it does this. I have premium so the only way I can use it is if I put on an album and play it from start to finish. If I do literally anything else it will play the first track, then it goes to the next o...

  • Casual Listener
  • It seems like right after the last big update it does this. I have premium so the only way I can use it is if I put on an album and play it from start to finish. If I do literally anything else it wi...
  • boxiousmaximus
  • Casual Listener
  • 378 Views
  • 1 replies
  • 0 likes
  • 378 Views
  • 1 replies
  • 0 likes

Ghost spotify

I installed spotify on my Huawei Honor 7 with all latest updates installed. I started listening to some music, then stopped it, closing all apps. Then suddenmy, inconveniently at 7am my phone starts blaring out the last song I listened to from the be...

  • Newbie
  • I installed spotify on my Huawei Honor 7 with all latest updates installed. I started listening to some music, then stopped it, closing all apps. Then suddenmy, inconveniently at 7am my phone starts ...
  • Bittencourt
  • Spotify Star
  • 513 Views
  • 1 replies
  • 0 likes
  • bug report
  • 513 Views
  • 1 replies
  • 0 likes

Solved!! LG G4 CANT Save to SD card at all

I tried all these trouble shooting steps but, every time I download music it downloads to internal storage and its pissing me the hell off.

  • Regular
  • I tried all these trouble shooting steps but, every time I download music it downloads to internal storage and its pissing me the hell off.
  • Shadyhere
  • Regular
  • 2639 Views
  • 11 replies
  • 0 likes
  • Spotify Samsung s5 close crash
  • 2639 Views
  • 11 replies
  • 0 likes