Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 66441 Views
  • 68 replies
  • 26 likes
  • 66441 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28865 Views
  • 5 replies
  • 0 likes
  • 28865 Views
  • 5 replies
  • 0 likes

Radio vs Station

What is the difference between Radio and Stations?

  • Gig Goer
  • What is the difference between Radio and Stations?
  • Daniel
  • Community Legend
  • 1072 Views
  • 1 replies
  • 1 likes
  • 1072 Views
  • 1 replies
  • 1 likes

Can't delete music and taking Up to much storage

There use to be edit music on my Spotify but now its not there. It says hide music but that's not deleting the music so its taking up all of my space. How do I fix that. and I got 2 Spotify account and trying to combine the 2 so that might help with ...

  • Newbie
  • There use to be edit music on my Spotify but now its not there. It says hide music but that's not deleting the music so its taking up all of my space. How do I fix that. and I got 2 Spotify account a...
  • Daniel
  • Community Legend
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Added songs on Android doesnt match Desktop

While using Android: When I hit the plus button on a song to add it to my Songs it goes there no issues. However when I look at my desktop it does not register that a new song has been added to Songs. How can I fix this?

  • Newbie
  • While using Android: When I hit the plus button on a song to add it to my Songs it goes there no issues.   However when I look at my desktop it does not register that a new song has been added...
  • Daniel
  • Community Legend
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Recalculate adapt sound.

Is there anyway you can recalculate adapt sound? When i did it the first time i was out walking and there was alot of sound around me, and i didn't really know what i was doing. What I've seen on other post reinstalling or clearing cache doesn't work...

  • Newbie
  • Is there anyway you can recalculate adapt sound? When i did it the first time i was out walking and there was alot of sound around me, and i didn't really know what i was doing. What I've seen on oth...
  • Daniel
  • Community Legend
  • 1201 Views
  • 1 replies
  • 0 likes
  • 1201 Views
  • 1 replies
  • 0 likes

Can't untick one song repeat

Hi, have downgraded from premium to basic and now I am stuck with the repeat one song option on. Logging out and in did not help

  • Newbie
  • Hi, have downgraded from premium to basic and now I am stuck with the repeat one song option on. Logging out and in did not help
  • Daniel
  • Community Legend
  • 1820 Views
  • 1 replies
  • 0 likes
  • 1820 Views
  • 1 replies
  • 0 likes

Solved!! can log in on the website but not on app

after resetting the password I can log into my account on the website using chrome but cannot log into my account on the app after having reset my password because I forgot it

  • Casual Listener
  • after resetting the password I can log into my account on the website using chrome but cannot log into my account on the app after having reset my password because I forgot it
  • Daniel
  • Community Legend
  • 574 Views
  • 2 replies
  • 0 likes
  • 574 Views
  • 2 replies
  • 0 likes

Song keeps pausing

Hello, Since a short time my spotify randomlly pauses songs when played on my phone. This is only happening on my phone. On my pc and tablet it works fine. It happens at random time, when im typing. or my phone is laying on my desk. Also sometimes it...

  • Casual Listener
  • Hello,   Since a short time my spotify randomlly pauses songs  when played on my phone.  This is only happening on my phone. On my pc and tablet it works fine.  It happens at ...
  • arriej
  • Casual Listener
  • 549 Views
  • 4 replies
  • 0 likes
  • 549 Views
  • 4 replies
  • 0 likes

Solved!! Double scrobbles to Last.fm when paired with Bluetooth

Hi, I am one of those users that is very much invested in the Last.fm feature of Spotify and I love it but recently I noticed that when my Nexus 5 phone is paired with a Bluetooth device (car or speaker) the scrobbles to my Last.fm account are double...

  • Roadie
  • Hi,   I am one of those users that is very much invested in the Last.fm feature of Spotify and I love it but recently I noticed that when my Nexus 5 phone is paired with a Bluetooth ...
  • guoyugab
  • Newbie
  • 14689 Views
  • 5 replies
  • 1 likes
  • 14689 Views
  • 5 replies
  • 1 likes

Solved!! Can't save my music on SD card

Hi! As I mentioned in the title, I can't save my offline music on my SD card in my tablet. I think that I've tried every solution I've found in this forum and it still does not work. I've tried to fix this by simply moving "com.spotify.music" to SD c...

  • Newbie
  • Hi!   As I mentioned in the title, I can't save my offline music on my SD card in my tablet. I think that I've tried every solution I've found in this forum and it still does not work. I've ...
  • sdeez9
  • Newbie
  • 1934 Views
  • 4 replies
  • 0 likes
  • 1934 Views
  • 4 replies
  • 0 likes

Solved!! Spotify Closing instantly

Hi guys, I've had this issue for a month or so and have just completely formatted and started from scratch with my phone. Every time i launch spotify it opens, logs in, displays the main outline of the app (list icon top left and black background) th...

  • Casual Listener
  • Hi guys,    I've had this issue for a month or so and have just completely formatted and started from scratch with my phone.    Every time i launch spotify it opens, logs...
  • terese-nilsson
  • Newbie
  • 1017 Views
  • 5 replies
  • 0 likes
  • 1017 Views
  • 5 replies
  • 0 likes

Solved!! Downloaded offline songs aren't playing

Hey there, I can't play my downloaded offline songs. I downloaded the whole playlist, the green arrow is next to the playlist, and Spotify is in offline mode. But even then, whenever I'm trying to play a song, it'll play for maybe 5-20 seconds before...

  • Regular
  • Hey there, I can't play my downloaded offline songs. I downloaded the whole playlist, the green arrow is next to the playlist, and Spotify is in offline mode. But even then, whenever I'm trying to pl...
  • ryanpeters
  • Newbie
  • 15510 Views
  • 12 replies
  • 3 likes
  • 15510 Views
  • 12 replies
  • 3 likes

Dead air when using shuffle. Track plays, no sound.

It seems like right after the last big update it does this. I have premium so the only way I can use it is if I put on an album and play it from start to finish. If I do literally anything else it will play the first track, then it goes to the next o...

  • Casual Listener
  • It seems like right after the last big update it does this. I have premium so the only way I can use it is if I put on an album and play it from start to finish. If I do literally anything else it wi...
  • boxiousmaximus
  • Casual Listener
  • 385 Views
  • 1 replies
  • 0 likes
  • 385 Views
  • 1 replies
  • 0 likes

Ghost spotify

I installed spotify on my Huawei Honor 7 with all latest updates installed. I started listening to some music, then stopped it, closing all apps. Then suddenmy, inconveniently at 7am my phone starts blaring out the last song I listened to from the be...

  • Newbie
  • I installed spotify on my Huawei Honor 7 with all latest updates installed. I started listening to some music, then stopped it, closing all apps. Then suddenmy, inconveniently at 7am my phone starts ...
  • Bittencourt
  • Spotify Star
  • 518 Views
  • 1 replies
  • 0 likes
  • bug report
  • 518 Views
  • 1 replies
  • 0 likes

Solved!! LG G4 CANT Save to SD card at all

I tried all these trouble shooting steps but, every time I download music it downloads to internal storage and its pissing me the hell off.

  • Regular
  • I tried all these trouble shooting steps but, every time I download music it downloads to internal storage and its pissing me the hell off.
  • Shadyhere
  • Regular
  • 2645 Views
  • 11 replies
  • 0 likes
  • Spotify Samsung s5 close crash
  • 2645 Views
  • 11 replies
  • 0 likes

playlist stops playing randomly

My playlist seems to stop at the end of a song, as if it gets hung up before moving on to the next track. Occruance is somewhat random, can happen after a single song or after many play successfully but usually it occururs between two and five songs....

  • Newbie
  • My playlist seems to stop at the end of a song, as if it gets hung up before moving on to the next track.  Occruance is somewhat random, can happen after a single song or after many play success...
  • alturner
  • Casual Listener
  • 4956 Views
  • 10 replies
  • 1 likes
  • 4956 Views
  • 10 replies
  • 1 likes

Spotify Fresh Finds Playlist: Where did it go?

Hi...I'm a Spotify Premium listener utilizing an LG Android smartphone...Every Wednesday morning Spotify's Fresh Finds playlist updates with a new batch of 30 songs..suddenly this morning I noticed the Fresh Finds playlist is nowhere to be found on S...

  • Roadie
  • Hi...I'm a Spotify Premium listener utilizing an LG Android smartphone...Every Wednesday morning Spotify's Fresh Finds playlist updates with a new batch of 30 songs..suddenly this morning I noticed t...
  • Beltane575xx
  • Roadie
  • 330 Views
  • 1 replies
  • 0 likes
  • 330 Views
  • 1 replies
  • 0 likes

Songs play but no sound - Android, Xperia Z5

All of a sudden there is no sound when playing Spotify on my phone. It started a week ago and since then I've deleted and reinstalled daily but that hasn't fixed it. It's not an issue with my phone or headphones as all other music apps work. I've had...

  • Casual Listener
  • All of a sudden there is no sound when playing Spotify on my phone. It started a week ago and since then I've deleted and reinstalled daily but that hasn't fixed it. It's not an issue with my phone o...
  • channe
  • Casual Listener
  • 1654 Views
  • 8 replies
  • 0 likes
  • no audio
    no sound
    silent playback
  • 1654 Views
  • 8 replies
  • 0 likes

Facebook

Hola, seguramente elimine mi cuenta de Facebook, pero siempre iniciaba sesión en Spotify con ella, tengo playlists y musica guardada que no quiero perder y me gustaría transferirla a mi otra cuenta (independiente de facebook). Hay alguna manera? Un s...

  • Newbie
  • Hola, seguramente elimine mi cuenta de Facebook, pero siempre iniciaba sesión en Spotify con ella, tengo playlists y musica guardada que no quiero perder y me gustaría transferirla a mi otra cuenta (...
  • MattSuda
  • Spotify Star
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

How to get local files to play on phone

Hey guys, I once had my local files on my phone and was able to play them. Recently they became grayed out and I am unable to play them on my phone anymore. I've unistalled and re-installed the app on my phone and also taken songs out and re-added th...

  • Newbie
  • Hey guys, I once had my local files on my phone and was able to play them.  Recently they became grayed out and I am unable to play them on my phone anymore.  I've unistalled and re-install...
  • MrGlenn
  • Gig Goer
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

Spotify problems on android

Hi, I have Spotify premium account. I am using it on Samsung Galaxy S4 and Note 10.1 2014. Month ago, I got problem with spotify on phone. I have music on SD card for offline listen, but spotify doesnt see it. So, i restart the phone, it doesnt help....

  • Casual Listener
  • Hi,  I have Spotify premium account. I am using it on Samsung Galaxy S4 and Note 10.1 2014.   Month ago, I got problem with spotify on phone. I have music on SD card for offline listen, b...
  • 299 Views
  • 0 replies
  • 0 likes
  • 299 Views
  • 0 replies
  • 0 likes