Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Did you get any reply or solution from Spotify team?
I have the exact same problem on my Z5.
I have the same problem on that phone. Andoroid 5.1.1. Don't think the problem is the android version. Somebody from Spotify Team.... Help?
@channe wrote:
I also have the same problem with my Xperia z5
I noticed that one installed app (some soccer game) interfered with my Spotify.
Uninstalled it and now it works properly on my Z5.
Yes, the soccer game (Score Hero) was the issue for me too - I've had no problems since I uninstalled it
"The problem seems to arise when I listen to the desktop app and then switch to mobile - I wonder if it is a remote play issue where the mobile thinks I'm still listening via desktop and so acts as a remote rather than a player, but I can''t be sure of that."
I wonder if setting Spotify to offline would help?
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…