Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42805 Views
  • 66 replies
  • 25 likes
  • 42805 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878184 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878184 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26415 Views
  • 4 replies
  • 0 likes
  • 26415 Views
  • 4 replies
  • 0 likes

After 29 days Spotify deletes my downloaded songs????

I'm a premimum member...meaning I pay every month for Spotify no matter if I log into my account or not. And after 29 days of not logging in they delete all of my downloaded songs???? The reason I went premimum in the first place was so I could downl...

  • Casual Listener
  • I'm a premimum member...meaning I pay every month for Spotify no matter if I log into my account or not. And after 29 days of not logging in  they delete all of my downloaded songs???? The reaso...
  • Bittencourt
  • Spotify Star
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Browse option is gone

My "Browse " option is completely gone. I have tried to go to settings and fix but have had no success.

  • Newbie
  • My "Browse " option is completely gone. I have tried to go to settings and fix but have had no success.
  • 253 Views
  • 0 replies
  • 0 likes
  • 253 Views
  • 0 replies
  • 0 likes

Solved!! Grrrrrr

So I'm playing Spotify thru ps3 and when I play a playlist it is playing extremely fast maybe 30s each song and then its going offline!! This is extremely fustrating, considering I pay for premium, sort your **bleep** out Spotify otherwise I have no ...

  • Casual Listener
  • So I'm playing Spotify thru ps3 and when I play a playlist it is playing extremely fast maybe 30s each song and then its going offline!! This is extremely fustrating, considering I pay for premium, s...
  • sharzbaiz2012
  • Casual Listener
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes

songs are playing, but no sound

When I'm playing my playlist or the artist radio, the first song will play fine..but when the next song comes up, it will "play", except there is no sound! I have to stop and start the song again, then it works fine..until the next song. Has this hap...

  • Newbie
  • When I'm playing my playlist or the artist radio, the first song will play fine..but when the next song comes up, it will "play", except there is no sound! I have to stop and start the song again, th...
  • Jclark840
  • Casual Listener
  • 2793 Views
  • 8 replies
  • 4 likes
  • Web Player
  • 2793 Views
  • 8 replies
  • 4 likes

Can't connect on my andoid phone

Hello, In first I would tell you i'm french, and I doesn't have a good english, so I wil try to explain my problem clearly. I have buy the offer 3 mounth for 0,99€ the 31/12/2015. But the last week, I must full reset my mobilphone. Later, I've downlo...

  • Newbie
  • Hello,    In first I would tell you i'm french, and I doesn't have a good english, so I wil try to explain my problem clearly.  I have buy the offer 3 mounth for 0,99€ the 31/1...
  • 225 Views
  • 0 replies
  • 0 likes
  • 225 Views
  • 0 replies
  • 0 likes

Songs wont Continuously Play

Never had this problem before butfor the last two weeks my songs stop after every track. I have an LG smart phone and premium account. I tried re installing the app and it still is doing this.

  • Newbie
  • Never had this problem before butfor the last two weeks my songs stop after every track. I have an LG smart phone and premium account. I tried re installing the app and it still is doing this.
  • Musemer
  • Newbie
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

Spotify widget constantly crashes

Hello, Xperia Z3 Compact, latest build (234) of Lollipop 5.1.1, latest build of Spotify. The on-screen widget constantly crashes. (Basically it looks as if the app isn't running.) Artwork, title, artist, buttons disappear. Has anybody else had this p...

  • Roadie
  • Hello,   Xperia Z3 Compact, latest build (234) of Lollipop 5.1.1, latest build of Spotify.   The on-screen widget constantly crashes. (Basically it looks as if the app isn't running.) A...
  • navaira
  • Roadie
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium > Downloads verschwinden und Songs brechen ab / Downloads disappear, songs interrupt

Spotify Version 4.5.0.820Premium AccountMobile Phone: Galaxy Note 4 / Android 5.1.1 Songs (as well as Albums or Playlists) start downloading on my mobile after touching the download button, they are offline available after a relatively long time of d...

  • Casual Listener
  • Spotify Version 4.5.0.820 Premium Account Mobile Phone: Galaxy Note 4 / Android 5.1.1   Songs (as well as Albums or Playlists) start downloading on my mobile after touching the download butt...
  • JensGeiger1972
  • Casual Listener
  • 2339 Views
  • 1 replies
  • 0 likes
  • 2339 Views
  • 1 replies
  • 0 likes

Manual Android download from m.spotify.com is out of date

I own a Cowon D3 which is an "audiophile" PMP that runs Andriod 2.3 - but does not use Google Play. Instead, to install the Spotify app, you have to go to http://m.spotify.com and manually download the SpotifyAndriod.apk direct. Spotify - if you are ...

  • Newbie
  • I own a Cowon D3 which is an "audiophile" PMP that runs Andriod 2.3 - but does not use Google Play. Instead, to install the Spotify app, you have to go to http://m.spotify.com and manually downl...
  • confiq
  • Newbie
  • 6802 Views
  • 1 replies
  • 3 likes
  • 6802 Views
  • 1 replies
  • 3 likes

black screen when launching the app

Hello,Since the upgrade, I have a black screen when i try to launch the android app.Re install doesn't change anything.What can I do to solve the problem?Thx

  • Newbie
  • Hello, Since the upgrade, I have a black screen when i try to launch the android app. Re install doesn't change anything. What can I do to solve the problem? Thx
  • 308 Views
  • 0 replies
  • 0 likes
  • 308 Views
  • 0 replies
  • 0 likes

Browse button missing

Today i noticed the button browse its missing, does anyone know how to fix this??

  • Newbie
  • Today i noticed the button browse its missing, does anyone know how to fix this??
  • zaska
  • Casual Listener
  • 781 Views
  • 1 replies
  • 3 likes
  • 781 Views
  • 1 replies
  • 3 likes

Solved!! Autostart Spotify when Headphones plugged in

Hi, I've got an HTC One M8 with Android 5.0.1.Is there any possibility to set Spotify to autonomously start playing music as soon as I plug in my headphones?Thanks in advance

  • Newbie
  • Hi, I've got an HTC One M8 with Android 5.0.1. Is there any possibility to set Spotify to autonomously start playing music as soon as I plug in my headphones? Thanks in advance
  • navaira
  • Roadie
  • 14701 Views
  • 1 replies
  • 0 likes
  • 14701 Views
  • 1 replies
  • 0 likes

SD card doesn't work in another device

I had a Motorola phone and I save my musics from Spotify in my SD and now I need my musics in another android device (samsung tab) but the Spotify doesn't recognizes the musics in SD card. What I should do? Sorry for my english.

  • Casual Listener
  • I had a Motorola phone and I save my musics from Spotify in my SD and now I need my musics in another android device (samsung tab) but the Spotify doesn't recognizes the musics in SD card. What I sho...
  • 275 Views
  • 0 replies
  • 0 likes
  • 275 Views
  • 0 replies
  • 0 likes

i've been hacked!

Some Anonymous douche has hacked my account. Please let me know a phonenumber I can reach you at (Swedish).. I dont like this at all. Plus, a decent customer service instead of forums would be appreciated. Thanks.Stefan

  • Newbie
  • Some Anonymous douche has hacked my account. Please let me know a phonenumber I can reach you at (Swedish).. I dont like this at all. Plus, a decent customer service instead of forums would be apprec...
  • CUTTING
  • Music Fan
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

I pay for Spotify but keeps giving me free

I've tried several times to log out and log back in to get my account to sync but its not working. What else can be done to get my account yo work properly?Sincerely,Shon Horace

  • Newbie
  • I've tried several times to log out and log back in to get my account to sync but its not working. What else can be done to get my account yo work properly? Sincerely, Shon Horace
  • CUTTING
  • Music Fan
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Solved!! Can't Find Network (Marshmallow 6.0.1)

Nexus 5XMarshmallow 6.0.1Whenever I go on mobile data, the app has a lot of trouble staying connected. I have a 4G LTE connection and 90% of the time Spotify can't play a track and says that it can't find a network. Meanwhile I can use other streamin...

  • Casual Listener
  • Nexus 5X Marshmallow 6.0.1 Whenever I go on mobile data, the app has a lot of trouble staying connected. I have a 4G LTE connection and 90% of the time Spotify can't play a track and says that ...
  • RandallOfLegend
  • Casual Listener
  • 730 Views
  • 2 replies
  • 1 likes
  • 730 Views
  • 2 replies
  • 1 likes

Samsung s5 not searching

Hi I've got Spotify premium & I'm unable to search for anything my account keeps advising me that I'm offline when I'm online. Tried restarting my phone even turn g it off for a longer period. Any ideas before I cancel & try elsewhere???

  • Newbie
  • Hi I've got Spotify premium & I'm unable to search for anything my account keeps advising me that I'm offline when I'm online. Tried restarting my phone even turn g it off for a longer period. An...
  • Juan
  • Spotify Legend
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Download extreme quality

Hello I just purchased the paid version of spotify. I downloaded all my music into normal quality is there a way to switch all my current music into extreme quality or does everything have to be redownloaded. Thanks

  • Newbie
  • Hello I just purchased the paid version of spotify. I downloaded all my music into normal quality is there a way to switch all my current music into extreme quality or does everything have to be redo...
  • Juan
  • Spotify Legend
  • 1500 Views
  • 1 replies
  • 0 likes
  • 1500 Views
  • 1 replies
  • 0 likes

Spotify is constantly deleting my offline tracks

Hello, I have a similar problem like this casehttps://community.spotify.com/t5/Help-Android/Spotify-is-constantly-deleting-my-offline-tracks/m-p/116500/highlight/true#M6925 Since I have a new SD Card the music I downloaded is constantly deleting itse...

  • Casual Listener
  • Hello,   I have a similar problem like this case https://community.spotify.com/t5/Help-Android/Spotify-is-constantly-deleting-my-offline-tracks/m-p/116500/highlight/true#M6925   Since ...
  • Bittencourt
  • Spotify Star
  • 2403 Views
  • 4 replies
  • 0 likes
  • 2403 Views
  • 4 replies
  • 0 likes

sound stops randomly

hi all, for the past 4-5 weeks this started happenning on my android devices (firstly on my tablet, but later also on my phone): the music is playing fine, however after some random time when a new track starts, there is no sound, however the track k...

  • Casual Listener
  • hi all,   for the past 4-5 weeks this started happenning on my android devices (firstly on my tablet, but later also on my phone):   the music is playing fine, however after some random...
  • 285 Views
  • 0 replies
  • 0 likes
  • 285 Views
  • 0 replies
  • 0 likes