Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 66365 Views
  • 68 replies
  • 26 likes
  • 66365 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28856 Views
  • 5 replies
  • 0 likes
  • 28856 Views
  • 5 replies
  • 0 likes

Can I rotate the homepage on android?

Due to a broken screen I cant press the login button. Is there anyway to go around this problem?

  • Newbie
  • Due to a broken screen I cant press the login button. Is there anyway to go around this problem?
  • 228 Views
  • 0 replies
  • 0 likes
  • 228 Views
  • 0 replies
  • 0 likes

Solved!! "Running" option disappeared!??!

I loved the Running option but it suddenly disappeared from the menu and I have no idea why or how to get it back. Help!

  • Casual Listener
  • I loved the Running option but it suddenly disappeared from the menu and I have no idea why or how to get it back. Help!
  • Snooz
  • Casual Listener
  • 698 Views
  • 2 replies
  • 0 likes
  • 698 Views
  • 2 replies
  • 0 likes

My spotify is telling me I have no space

I have an iPhone and I have loads of space on my phone but spotify is telling me I can't download anything offline because I don't have enough space which isn't true .What should I do ?

  • Casual Listener
  • I have an iPhone and I have loads of space on my phone but spotify is telling me I can't download anything offline because I don't have enough space which isn't true . What should I do ?
  • woodandrew90
  • Roadie
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Playback options - shuffle or not

This would seem to be easily fixed but I can't find an answer that works.I can't play the songs on an album in the order that they appear on the album. My only playback option seems to be "shuffle play". I don't want to do that.

  • Casual Listener
  • This would seem to be easily fixed but I can't find an answer that works. I can't play the songs on an album in the order that they appear on the album. My only playback option seems to be "shuffle ...
  • woodandrew90
  • Roadie
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

[PSA] Clean install is not always clean enough

There isn't a bug tracker, so I need to post here. Hopefully "clean install" instructions will be amended so no other users will have to go through this. The report that follows should have never happened. == Begin Report == Brief description of the ...

  • Visitor
  • There isn't a bug tracker, so I need to post here.  Hopefully "clean install" instructions will be amended so no other users will have to go through this.  The report that follows should ha...
  • user-removed
  • Not applicable
  • 410 Views
  • 1 replies
  • 0 likes
  • 410 Views
  • 1 replies
  • 0 likes

Solved!! Spotify doesnt work with my home wifi

As I said, the Spotify ap doesn't seem to find a connection when I'm connected to my own wifi, if I connect my device to any other wifi it works greatly, but not on mine, it says I have no connection at all, even when I'm using the wifi on other apps...

  • Newbie
  • As I said, the Spotify ap doesn't seem to find a connection when I'm connected to my own wifi, if I connect my device to any other wifi it works greatly, but not on mine, it says I have no connection...
  • TiellySt
  • Newbie
  • 530 Views
  • 2 replies
  • 0 likes
  • 530 Views
  • 2 replies
  • 0 likes

Question about the data.

Hello, I'm using spotify on android 5.1.1 with an xperia Z3 compact. And, I think, when I use spotify, I use too much data. For exemple, when I listen a song wich is 4minutes, I use 16mo of data.For me, it's not normal, because I listen in normal qua...

  • Casual Listener
  • Hello,   I'm using spotify on android 5.1.1 with an xperia Z3 compact.   And, I think, when I use spotify, I use too much data. For exemple, when I listen a song wich is 4minutes, I use...
  • tifil
  • Casual Listener
  • 396 Views
  • 5 replies
  • 0 likes
  • 396 Views
  • 5 replies
  • 0 likes

Where is 'running'??

the running option has completely vanished from my phone. I can't find it anywhere. I have tried uninstalling and reinstalling spotify and restarting my phone, nothing is bringing it back. Wen i log back in to spotify after downloading it again it br...

  • Newbie
  • the running option has completely vanished from my phone.  I can't find it anywhere.  I have tried uninstalling and reinstalling spotify and restarting my phone, nothing is bringing it back...
  • user-removed
  • Not applicable
  • 380 Views
  • 1 replies
  • 0 likes
  • Running
  • 380 Views
  • 1 replies
  • 0 likes

my spotify stops between every 2 songs

Why am I paying for a premium service if no one seems to figure out the problem...I think I'm going to Apple music!

  • Newbie
  • Why am I paying for a premium service if no one seems to figure out the problem...I think I'm going to Apple music!
  • Nico
  • Community Legend
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Suggested Songs with Premium

As much as I love using Spotify, I hate having suggested songs played when I shuffle a play list. I only just subscribed to premium and the only reason I did it was to avoid suggested songs (I can deal with adverts). So Spotify either give payed user...

  • Newbie
  • As much as I love using Spotify, I hate having suggested songs played when I shuffle a play list. I only just subscribed to premium and the only reason I did it was to avoid suggested songs (I can de...
  • 174 Views
  • 0 replies
  • 0 likes
  • 174 Views
  • 0 replies
  • 0 likes

How do i move spotify to my sd card?

I initially downloaded spotify to my phone storage and wanna see if anyone knows how to move it to my sd card

  • Newbie
  • I initially downloaded spotify to my phone storage and wanna see if anyone knows how to move it to my sd card
  • kbrooksc
  • Community Legend
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

[Android][Sony Xperia M4]Language detection not working

Hi, I just installed Spotify on a Sony Xperia M4, fully updated OS, configured with language+location Portuguese/Portugal.Although the phone's interface is fully in portuguese, Spotify is in English. When I used this account on the web site, everythi...

  • Casual Listener
  • Hi,   I just installed Spotify on a Sony Xperia M4, fully updated OS, configured with language+location Portuguese/Portugal. Although the phone's interface is fully in portuguese, Spotify is ...
  • 225 Views
  • 0 replies
  • 0 likes
  • 225 Views
  • 0 replies
  • 0 likes

Playlists partially resync every time i open spotify

EVERY time I start spotify it has to resync offline tracks. Varies from a few % to 50% of all my offline tunes. This has been going on for months now. I've been in touch with Spotify support but everything they tell me to do has failed to fix fault. ...

  • Regular
  • EVERY time I start spotify it has to resync offline tracks. Varies from a few % to 50% of all my offline tunes.   This has been going on for months now. I've been in touch with Spotify support...
  • 453 Views
  • 0 replies
  • 0 likes
  • resyncing
  • 453 Views
  • 0 replies
  • 0 likes

Spotify won't save to SD card whatever I try.

Hi, I've been trying to get Spotify to save my downloaded music to the external storage for weeks now. I've followed the Q&A, the suggestions on the forums and whatever Google threw at me, for example: - I made sure my external storage is way larger ...

  • Newbie
  • Hi,   I've been trying to get Spotify to save my downloaded music to the external storage for weeks now. I've followed the Q&A, the suggestions on the forums and whatever Google threw at m...
  • Nomeansno
  • Music Fan
  • 1826 Views
  • 2 replies
  • 3 likes
  • sd card
  • 1826 Views
  • 2 replies
  • 3 likes

Adanmartiinez

Si deposite en el oxxo para tener premium y no me deja tener los beneficios de premium que hago?

  • Newbie
  • Si deposite en el oxxo para tener premium y no me deja tener los beneficios de premium que hago?
  • 165 Views
  • 0 replies
  • 0 likes
  • 165 Views
  • 0 replies
  • 0 likes

Spotify unable to register my offline songs

Hi, I got a really annoying issue regarding my Offline Songs on my Phone.From time to time, spotfiy claims that my songs aren't saved offline on my phone, even though my data memory says that spotify takes around 14gb on my sd-card, which have to be ...

  • Regular
  • Hi, I got a really annoying issue regarding my Offline Songs on my Phone. From time to time, spotfiy claims that my songs aren't saved offline on my phone, even though my data memory says that spoti...
  • 236 Views
  • 0 replies
  • 0 likes
  • 236 Views
  • 0 replies
  • 0 likes

No facebook

I deleted my facebook yesterday and unfortunately was my spotify connected to facebook .Since I do not know how to sign upGoogle translate

  • Newbie
  • I deleted my facebook yesterday and unfortunately was my spotify connected to facebook . Since I do not know how to sign up Google translate
  • 195 Views
  • 0 replies
  • 0 likes
  • 195 Views
  • 0 replies
  • 0 likes

Delete songs completely

I have tried repeatedly to delete songs without success. When a song is playing from "my music" I click the check and the X appears and a box comes up stating "removed from your music." This does nothing. The deselected song continues to play from my...

  • Newbie
  • I have tried repeatedly to delete songs without success.  When a song is playing from "my music" I click the check and the X appears and a box comes up stating "removed from your music."  T...
  • 329 Views
  • 0 replies
  • 0 likes
  • delete songs
  • 329 Views
  • 0 replies
  • 0 likes

Music available offline switch

Is there any possibility of moving the available offline switch to maybe a menu or something less easily accessible. I don't know how many times I've downloaded my playlists and then accidentally hit the make available switch to have no downloaded mu...

  • Newbie
  • Is there any possibility of moving the available offline switch to maybe a menu or something less easily accessible. I don't know how many times I've downloaded my playlists and then accidentally hit...
  • 310 Views
  • 0 replies
  • 0 likes
  • Make available offline switch
  • 310 Views
  • 0 replies
  • 0 likes

No puedo pasar la musica a mi sd

Ya realice el procedimiento de borrar y volver a descargar toda mi música pero aun así sigue descargándose en mi interna que puedo hacer?

  • Newbie
  • Ya realice el procedimiento de borrar y volver a descargar toda mi música pero aun así sigue descargándose en mi interna que puedo hacer?
  • 297 Views
  • 0 replies
  • 0 likes
  • 297 Views
  • 0 replies
  • 0 likes