Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 47676 Views
  • 66 replies
  • 25 likes
  • 47676 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 880276 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 880276 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26901 Views
  • 4 replies
  • 0 likes
  • 26901 Views
  • 4 replies
  • 0 likes

Android App Not Sending Track Info Via Bluetooth / iOS App Works Fine

Spotify on my wife's iPhone connects to my '15 Subaru with no issue. Track information is sent across perfectly, and updates with every new track, and I can pause/resume/skip with the buttons on the stereo just fine. If I try this with any Android de...

  • Newbie
  • Spotify on my wife's iPhone connects to my '15 Subaru with no issue. Track information is sent across perfectly, and updates with every new track, and I can pause/resume/skip with the buttons on the ...
  • 212 Views
  • 0 replies
  • 0 likes
  • 212 Views
  • 0 replies
  • 0 likes

Friends Top Tracks Not Updating

The songs in my Friends Top Tracks playlist haven't changed in at least a month. It often says the playlist was updated "today," but the songs never change. I follow a lot of people who all use Spotify regularly, so the playlist is definitely not upd...

  • Regular
  • The songs in my Friends Top Tracks playlist haven't changed in at least a month. It often says the playlist was updated "today," but the songs never change. I follow a lot of people who all use Spoti...
  • ajfmoreira
  • Regular
  • 2211 Views
  • 13 replies
  • 4 likes
  • 2211 Views
  • 13 replies
  • 4 likes

Shuffle play

So am I right in my impression that the only way to start playing an album without Shuffle is to select the album, scroll down and start playing track 1.? There's no way to just tell Spotify that you are not a playlist-teenager but actually want to l...

  • Casual Listener
  • So am I right in my impression that the only way to start playing an album without Shuffle is to select the album, scroll down and start playing track 1.? There's no way to just tell Spotify that you...
  • 188 Views
  • 0 replies
  • 0 likes
  • 188 Views
  • 0 replies
  • 0 likes

Double payments??

So there isnt a phone number for Spotify but I want to know why I have been charged twice this month for my account? This has happened 2 months in a row that on my phone bill statement I have paid for Spotify twice. This occasion it was paid on Satur...

  • Newbie
  • So there isnt a phone number for Spotify but I want to know why I have been charged twice this month for my account? This has happened 2 months in a row that on my phone bill statement I have paid fo...
  • 230 Views
  • 0 replies
  • 0 likes
  • 230 Views
  • 0 replies
  • 0 likes

System crushing down after turn on

Hello,I turn on my spotify and it crush down all the time. It's happen first time after the new upload version 4 months ago. I have the premium version and I would like use it. I have a Samsung galaxy s5 with the new android 5.0 system.

  • Newbie
  • Hello, I turn on my spotify and it crush down all the time. It's happen first time after the new upload version 4 months ago. I have the premium version and I would like use it. I have a Samsung...
  • 242 Views
  • 0 replies
  • 0 likes
  • 242 Views
  • 0 replies
  • 0 likes

Spotify Connect - Edit list of available devices

I'm an AV installer, and have demonstrated Spotify on a few of the new AV Receivers I've installed lately. Now, every device (phones, computer) that uses Spotify has my clients devices listed in the list of "Available Devices". This is an issue for m...

  • Regular
  • I'm an AV installer, and have demonstrated Spotify on a few of the new AV Receivers I've installed lately.  Now, every device (phones, computer) that uses Spotify has my clients devices listed i...
  • 287 Views
  • 0 replies
  • 2 likes
  • 287 Views
  • 0 replies
  • 2 likes

chromecast / wifi issues

hi im trialling both spotify and deezer premiums and will go with the one that works best for me. at present, its deezer. this is mainly because when i cast the app to my chromecast (to play through tv and thus my hifi), deezer opens itself up in a d...

  • Newbie
  • hi   im trialling both spotify and deezer premiums and will go with the one that works best for me.  at present, its deezer.  this is mainly because when i cast the app to my chromec...
  • 262 Views
  • 0 replies
  • 0 likes
  • 262 Views
  • 0 replies
  • 0 likes

money.

I pay the students offer. And I don't have premium. I want my money o premium. Thanks.

  • Newbie
  • I pay the students offer. And I don't have premium. I want my money o premium. Thanks.
  • jonasherdegen
  • Community Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Spotify connect not streaming to LG H5 Music Flow NP8540

Hi, I've purchased an LG Music Flow speaker for my mother in law, to make it easier for her to listen to music on demand. However Spotify Connect is not working, when she tries to play a song, she presses play and selects the Music Flow speaker. The ...

  • Newbie
  • Hi,   I've purchased an LG Music Flow speaker for my mother in law, to make it easier for her to listen to music on demand. However Spotify Connect is not working, when she tries to play a son...
  • 577 Views
  • 0 replies
  • 0 likes
  • 577 Views
  • 0 replies
  • 0 likes

Solved!! Android 5.0 Offline Mode when WiFi is enabled

Before I explain the problem, I've already cleared the app cache, uninstalled Spotify, and reinstalled, so please don't recommend that again. I have a Nexus 6 running Lollipop 5.1.1. Whenever I have WiFi enabled, Spotify immediately goes into Offline...

  • Music Fan
  • Before I explain the problem, I've already cleared the app cache, uninstalled Spotify, and reinstalled, so please don't recommend that again.   I have a Nexus 6 running Lollipop 5.1.1. &n...
  • bonzomatic
  • Music Fan
  • 3309 Views
  • 21 replies
  • 0 likes
  • 3309 Views
  • 21 replies
  • 0 likes

Spotify Premium on OnePlus One is progressively removing synced music.

I have Spotify Premium on a OnePlus One running Android. Not rooted. I have some synced albums. First a few songs in each album disappeared from synced. Now the number of synced songs is gradually increasing. From beginning approximately one week ago...

  • Visitor
  • I have Spotify Premium on a OnePlus One running Android. Not rooted.   I have some synced albums. First a few songs in each album disappeared from synced. Now the number of synced songs is gra...
  • jean3601
  • Community Legend
  • 394 Views
  • 3 replies
  • 0 likes
  • 394 Views
  • 3 replies
  • 0 likes

Shut off

My android phone only runs Spotify for about 15 mins and then it spots playing. How can I fix this issue?

  • Newbie
  • My android phone only runs Spotify for about 15 mins and then it spots playing.  How can I fix this issue?
  • Jon_UK
  • Roadie
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Spotify Connect and Playlist sorting

Does Spotify Connect support Playlist sorting? I use Bose Soundtouch loudspeakers. When I choose them to play on from Spotify Android app songs play in Custom order despite the sorting set in Spotify app.

  • Casual Listener
  • Does Spotify Connect support Playlist sorting? I use Bose Soundtouch loudspeakers. When I choose them to play on from Spotify Android app songs play in Custom order despite the sorting set in Spotify...
  • Jon_UK
  • Roadie
  • 951 Views
  • 7 replies
  • 0 likes
  • 951 Views
  • 7 replies
  • 0 likes

volume control on android tablet

hi, anybody knows if Spotify has it's own volume control on Android tablets ? my Android phone hasn't, so i have to use the android volume, of wich the volume steps are to big for me, i want finer volume control. or is there another way to solve my p...

  • Regular
  • hi, anybody knows if Spotify has it's own volume control on Android tablets ? my Android phone hasn't, so i have to use the android volume, of wich the volume steps are to big for me, i want fine...
  • cnick55
  • Newbie
  • 3624 Views
  • 3 replies
  • 1 likes
  • 3624 Views
  • 3 replies
  • 1 likes

Offline Playlists are gone after SD Card disconnect

Hey folks, I am facing quite an annoying bug, but let me explain the situation first.My phone sadly doesn't like SD cards. This means that it sometimes randomly "ejects" my card and reconnects to it immediately afterwards. It is a bit weird but it do...

  • Casual Listener
  • Hey folks, I am facing quite an annoying bug, but let me explain the situation first. My phone sadly doesn't like SD cards. This means that it sometimes randomly "ejects" my card and reconnects to i...
  • Shoeman
  • Music Fan
  • 518 Views
  • 3 replies
  • 1 likes
  • 518 Views
  • 3 replies
  • 1 likes

Radio wont play

Hi there, I'm a premium user and I use to enjoy listening to the "Rock" and "Metal" and "Pop" radio stations through my phone on the home sterio system but for some strange reason, I can no longer do this? and don't understant why? Can anyone help?

  • Newbie
  • Hi there,  I'm a premium user and I use to enjoy listening to the "Rock" and "Metal" and "Pop" radio stations through my phone on the home sterio system  but for some strange reason, I can ...
  • 193 Views
  • 0 replies
  • 0 likes
  • 193 Views
  • 0 replies
  • 0 likes

Spotify won't load on Galaxy S5

Hello. I can't get Spotify to load anymore. I just keep getting a dialog box saying 'Spotify has had to close'. I'm a premium member and the service has been great up until now. I have tried clearing the cache, uninstalling and re-installing the app ...

  • Casual Listener
  • Hello. I can't get Spotify to load anymore. I just keep getting a dialog box saying 'Spotify has had to close'. I'm a premium member and the service has been great up until now. I have tried clearing...
  • leagq
  • Casual Listener
  • 9783 Views
  • 36 replies
  • 0 likes
  • galaxy s5
    stop
  • 9783 Views
  • 36 replies
  • 0 likes

Suggested songs

Is there a way to get suggested songs, like when you shuffle play an artist or song on mobile with a free subcripton, with premium?

  • Casual Listener
  • Is there a way to get suggested songs, like when you shuffle play an artist or song on mobile with a free subcripton, with premium?
  • 237 Views
  • 0 replies
  • 0 likes
  • 237 Views
  • 0 replies
  • 0 likes

Solved!! Repeat 1 stuck after having premium

I got Spotify premium for a few months and then a couple weeks ago had to cancel it for lack of funds, and I had the repeat option set to one song over and over, and now after canceling premium, I can't turn the repeat 1 off and it plays one song ove...

  • Casual Listener
  • I got Spotify premium for a few months and then a couple weeks ago had to cancel it for lack of funds, and I had the repeat option set to one song over and over, and now after canceling premium, I ca...
  • brasspolemonkey
  • Casual Listener
  • 7746 Views
  • 8 replies
  • 0 likes
  • Premium
    Repeat stuck
  • 7746 Views
  • 8 replies
  • 0 likes