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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42777 Views
  • 66 replies
  • 25 likes
  • 42777 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878170 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878170 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26413 Views
  • 4 replies
  • 0 likes
  • 26413 Views
  • 4 replies
  • 0 likes

Spotify does not sync to external SD Card

Hi All, I have bought a new SD-card so I can store all my Spotify music on it. I deleted tthe cache and data of my account and logged in again. Nevertheless, Sportif starts syncing directly and stores all data on my phone instead of the external SD-c...

  • Casual Listener
  • Hi All,   I have bought a new SD-card so I can store all my Spotify music on it.   I deleted tthe cache and data of my account and logged in again. Nevertheless, Sportif starts syncing ...
  • avdmeij
  • Newbie
  • 763 Views
  • 3 replies
  • 0 likes
  • external
    SD-card
    syn
  • 763 Views
  • 3 replies
  • 0 likes

Solved!! Offline sync to SD CARD

Could SPOTIFY make it possible to offline sync music to SD CARD its so freaking frustrating that all the offline music takes all the memory on the phone! When will the offline sync to SD CARD feature be a possible. FIX IT FAST SPOTIFY!

  • Casual Listener
  • Could SPOTIFY make it possible to offline sync music to SD CARD its so freaking frustrating that all the offline music takes all the memory on the phone!    When will the offline sync t...
  • danielryrvik
  • Newbie
  • 35761 Views
  • 27 replies
  • 23 likes
  • 35761 Views
  • 27 replies
  • 23 likes

Android offline content goes away on its own

In the past month, I have had my online content dissappear twice all by itself. I only have the the data offline on this one device so I had no music until I could get home at the end of the day to re-download all of the tracks. I am not using my mob...

  • Newbie
  • In the past month, I have had my online content dissappear twice all by itself.   I only have the the data offline on this one device so I had no music until I could get home at the end of the...
  • 342 Views
  • 0 replies
  • 0 likes
  • 342 Views
  • 0 replies
  • 0 likes

[Android] Playlist keeps switching back to the top.

When I play a song from my playlist and my phone goes in lock mode, it returns to the top of the playlist when I unlock my phone. It will even do this when I switch to another app and return to Spotify after that. This is very annoying when I'm in a ...

  • Casual Listener
  • When I play a song from my playlist and my phone goes in lock mode, it returns to the top of the playlist when I unlock my phone. It will even do this when I switch to another app and return to Spoti...
  • 631 Views
  • 0 replies
  • 0 likes
  • Android App
    Playlist problem
    playlist problems
  • 631 Views
  • 0 replies
  • 0 likes

Specific aong stops and skips to the next song on the playlist.

I have the song Roses by The Chainsmokers in one of my playlists. So, when I first played it the song skipped to the next song on the playlist automatically. So I thought maybe I just accidentally pressed the "next" button. So I played it again with ...

  • Newbie
  • I have the song Roses by The Chainsmokers in one of my playlists. So, when I first played it the song skipped to the next song on the playlist automatically. So I thought maybe I just accidentally pr...
  • 309 Views
  • 0 replies
  • 0 likes
  • 309 Views
  • 0 replies
  • 0 likes

Android failure

Spotify fails to load, starting today. Removed and reinstalled, cold booted my phone. Worked fine yesterday. Computers work fine.

  • Visitor
  • Spotify fails to load, starting today. Removed and reinstalled, cold booted my phone. Worked fine yesterday. Computers work fine.
  • kayladay425
  • Casual Listener
  • 335 Views
  • 3 replies
  • 0 likes
  • 335 Views
  • 3 replies
  • 0 likes

Galaxy S6 edge. Clear view cover

Could Spotify deploy widget with the use of clear view cover for Samsung Galaxy S6 Edge with controls for music selection and sound equalizer. Thanks

  • Newbie
  • Could Spotify deploy widget with the use of clear view cover for Samsung Galaxy S6 Edge with controls for music selection and sound equalizer. Thanks
  • 598 Views
  • 0 replies
  • 2 likes
  • 598 Views
  • 0 replies
  • 2 likes

Solved!! Can't download app on my phone

Hey folks, I recently movd to the USA and I've been trying to get spotify to download on my android phone but with no luck so far. I have the windows app installed on my lapotop an I'm using the free premium trial currently but no matter what I do I ...

  • Casual Listener
  • Hey folks,   I recently movd to the USA and I've been trying to get spotify to download on my android phone but with no luck so far. I have the windows app installed on my lapotop an I'm using...
  • Gorazd
  • Casual Listener
  • 1724 Views
  • 4 replies
  • 0 likes
  • Android
    playstore
    Spotify
    won't download
  • 1724 Views
  • 4 replies
  • 0 likes

You know what Spotify should add? PODCASTS!!!

I just think it would be really neat if Spotify did music AND podcasts.I wonder if they've ever considered the idea.

  • Newbie
  • I just think it would be really neat if Spotify did music AND podcasts. I wonder if they've ever considered the idea.
  • 328 Views
  • 0 replies
  • 0 likes
  • Android
    podcast
    Podcasts
  • 328 Views
  • 0 replies
  • 0 likes

Spotify Playlist Problem

As of a week ago my spotify playlist library shows playlists that refuse to load. It is like they are corrupted but even after erasing all data, they are still there. I cannot open them and when i scroll over them the app lags terribly. Id rather not...

  • Newbie
  • As of a week ago my spotify playlist library shows playlists that refuse to load. It is like they are corrupted but even after erasing all data, they are still there. I cannot open them and when i sc...
  • 412 Views
  • 0 replies
  • 0 likes
  • problems
  • 412 Views
  • 0 replies
  • 0 likes

Shuffling a huge playlist: Android client only plays from within first 100 songs

I have a 4000+ track Starred playlist, which I tend to play on shuffle when I've got no particular listening preference. When listening on desktop, this seems to be working as I'd expect. However, on the Android client, when I shuffle this playlist i...

Data
  • Music Fan
  • I have a 4000+ track Starred playlist, which I tend to play on shuffle when I've got no particular listening preference. When listening on desktop, this seems to be working as I'd expect.   Ho...
  • 406 Views
  • 0 replies
  • 2 likes
  • 406 Views
  • 0 replies
  • 2 likes

How to opt out of location, contacts.. settings

It says in the new privacy policy that we decide on what to share but I could not find any setting options related to what I share neither on Spotify app or Android Application Manager. It should have been pretty straightforward since there was a hug...

  • Newbie
  • It says  in the new privacy policy that we decide on what to share but I could not find any setting options related to what I share neither on Spotify app or Android Application Manager. It shou...
  • 335 Views
  • 0 replies
  • 1 likes
  • opt out
    Privacy
  • 335 Views
  • 0 replies
  • 1 likes

No se abre la app

Me la he descargado.. cargado... pero nadaIngreso mi clave y luego se queda y se cierra.Todo esto despues de la ultima actualizacion.Que hagooo????

  • Newbie
  • Me la he descargado.. cargado... pero nada Ingreso mi clave y luego se queda y se cierra. Todo esto despues de la ultima actualizacion. Que hagooo????
  • OviiiOne
  • Community Legend
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

can't follow artists

Hallo. Im new here. Can someone please help me. I have a htc one and i can not follow artists under the menu friends. My wife has an iphone and she uses my account and everythings works perfect. Some solutions for me? Thx

  • Newbie
  • Hallo. Im new here. Can someone please help me. I have a htc one and i can not follow artists under the menu friends. My wife has an iphone and she uses my account and everythings works perfect. Some...
  • cristianget
  • Newbie
  • 631 Views
  • 1 replies
  • 0 likes
  • 631 Views
  • 1 replies
  • 0 likes

Sound quality changes along with volume every few min.

I am running the app on my galaxy s3 and every few min the sound quality will get flat and louder. Then after awhile it will change back. I am not 100% positive this is an issue with the app, but possibly my phone. Any ideas on how to fix it.

  • Newbie
  • I am running the app on my galaxy s3 and every few min the sound quality will get flat and louder. Then after awhile it will change back. I am not 100% positive this is an issue with the app, but pos...
  • Jeanius87
  • Newbie
  • 392 Views
  • 2 replies
  • 0 likes
  • 392 Views
  • 2 replies
  • 0 likes

Gapless playback on Android

Hi,I am just wondering if Gapless Playback is broken for the time being, or is it my device? It has worked on previous releases, but now it's not.

  • Newbie
  • Hi, I am just wondering if Gapless Playback is broken for the time being, or is it my device? It has worked on previous releases, but now it's not.
  • 256 Views
  • 0 replies
  • 0 likes
  • 256 Views
  • 0 replies
  • 0 likes

Solved!! Crash on Galaxy S5 (Lollipop 5.0)

Hi guys, it's been a long time I'm trying to fix my spotify app. I tried everything I found on the internet and nothing worked.Every time I try to open the app after performing the sign in, it crashes, just like that ... Already formatted the phone a...

  • Casual Listener
  • Hi guys, it's been a long time I'm trying to fix my spotify app. I tried everything I found on the internet and nothing worked. Every time I try to open the app after performing the sign in, it cras...
  • henriquekraemer
  • Casual Listener
  • 855 Views
  • 2 replies
  • 0 likes
  • 855 Views
  • 2 replies
  • 0 likes

App will no longer play local files from playlist.

Hi, So, this used to work for me flawlessly, I have local music I'd save to my playlist and when I initially signed up for Spotify, my phone app would download the local files on my playlist and they would play. Now they just sit in my playlist grey'...

  • Newbie
  • Hi,   So, this used to work for me flawlessly, I have local music I'd save to my playlist and when I initially signed up for Spotify, my phone app would download the local files on my playlist...
  • 192 Views
  • 0 replies
  • 0 likes
  • 192 Views
  • 0 replies
  • 0 likes

luisviales

Como puedo desactivar la Premium

  • Newbie
  • Como puedo desactivar la Premium
  • 256 Views
  • 0 replies
  • 0 likes
  • 256 Views
  • 0 replies
  • 0 likes