Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 53809 Views
  • 68 replies
  • 25 likes
  • 53809 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 27689 Views
  • 5 replies
  • 0 likes
  • 27689 Views
  • 5 replies
  • 0 likes

App keeps crashing

My spotify app on my Samsung Galaxy S5 keeps crashing as soon as I log in even if I try logging into a different account. I have reinstalled the app numerous times as well as reset my phone. Does anyone know what else I can do or who I can contact ab...

  • Casual Listener
  • My spotify app on my Samsung Galaxy S5 keeps crashing as soon as I log in even if I try logging into a different account. I have reinstalled the app numerous times as well as rese...
  • Nico
  • Community Legend
  • 760 Views
  • 3 replies
  • 0 likes
  • 760 Views
  • 3 replies
  • 0 likes

Is there a fix for the Samsung SoundAlive bug?

If you're not familiar with the problem, it's that the volume fluctuates when listening to Spotify. I've seen a few posts on this and one person determined that it was SoundAlive causing the issue, which it is. Disabling this keeps the volume at a co...

  • Casual Listener
  • If you're not familiar with the problem, it's that the volume fluctuates when listening to Spotify. I've seen a few posts on this and one person determined that it was SoundAlive causing the issue, w...
  • TommyPT
  • Casual Listener
  • 3389 Views
  • 1 replies
  • 0 likes
  • 3389 Views
  • 1 replies
  • 0 likes

download music to phone

How do I download music to my galaxy s6 edge??

  • Casual Listener
  • How do I download music to my galaxy s6 edge??
  • jonasherdegen
  • Community Legend
  • 419 Views
  • 3 replies
  • 0 likes
  • 419 Views
  • 3 replies
  • 0 likes

Spotify App Acting Up

Over the last 2 or 3 weeks, I've noticed that Spotify has been acting up on my phone. When I unplug my headphones from my phone, it no longer pauses the music but instead starts playing through my phone speakers. If I am listening to Spotify and I an...

  • Newbie
  • Over the last 2 or 3 weeks, I've noticed that Spotify has been acting up on my phone. When I unplug my headphones from my phone, it no longer pauses the music but instead starts playing thr...
  • iankhunter
  • Regular
  • 817 Views
  • 1 replies
  • 0 likes
  • 817 Views
  • 1 replies
  • 0 likes

Last update does not work with Ford Sync with Applink

Spotify has been working all right with the Ford Sync with applink in my car (C-MAX, late 2014). However, with the last update of the Spotify app from Play Store, just a few days ago, it has stopped working, because it is not detected by the car. Eve...

  • Newbie
  • Spotify has been working all right with the Ford Sync with applink in my car (C-MAX, late 2014). However, with the last update of the Spotify app from Play Store, just a few days ago, it has stopped ...
  • user-removed
  • Not applicable
  • 4771 Views
  • 13 replies
  • 1 likes
  • 4771 Views
  • 13 replies
  • 1 likes

Playlist always jumps to top

Hello everyone,I really hope this isnt Spotify 101, but I dont think so. I am not that bad with the search function, nor with google but I cannot find a solution to this. Whenever I play a song somewhere down my playlist, when I minimize the song to ...

  • Casual Listener
  • Hello everyone, I really hope this isnt Spotify 101, but I dont think so. I am not that bad with the search function, nor with google but I cannot find a solution to this. Whenever I play a song s...
  • ollesdotter
  • Spotify Legend
  • 522 Views
  • 1 replies
  • 0 likes
  • 522 Views
  • 1 replies
  • 0 likes

"Favorite" playlist hidden

Hello,Since a few weeks, the "my favorite" playlist is hidden on android application.When I try from my Linux version on desktop, it's OK, but I can't find it anymore on the last Android version.I've tried to use different filters to see it but it's ...

  • Newbie
  • Hello, Since a few weeks, the "my favorite" playlist is hidden on android application. When I try from my Linux version on desktop, it's OK, but I can't find it anymore on the last Android versio...
  • ollesdotter
  • Spotify Legend
  • 506 Views
  • 1 replies
  • 0 likes
  • 506 Views
  • 1 replies
  • 0 likes

Solved!! Sort by date

Hello, is it possible to sort a playlist by date? Like you can on a computer? Sony Xperia Z5Android version 5.1.1Latest Spotify version running Thanks in advance Jonathan

  • Regular
  • Hello, is it possible to sort a playlist by date? Like you can on a computer?   Sony Xperia Z5 Android version 5.1.1 Latest Spotify version running    Thanks in advance  Jo...
  • jonteePersson96
  • Regular
  • 610 Views
  • 4 replies
  • 0 likes
  • 610 Views
  • 4 replies
  • 0 likes

Mobile app; playlist problem

Hello Since the last update my playlist keeps on refreshing from the beginning of the list every time i pop it back up after a went to my home screen or a other app.So when i re-open the app it automatically scrolls to the beginning of my playlist in...

  • Casual Listener
  • Hello   Since the last update my playlist keeps on refreshing from the beginning of the list every time i pop it back up after a went to my home screen or a other app. So when i re-open the a...
  • roycallant
  • Casual Listener
  • 393 Views
  • 4 replies
  • 1 likes
  • 393 Views
  • 4 replies
  • 1 likes

Not Allowed Sign In

I'm Having Trouble With My App, When I Try To Sign In It Tells Me My Username Or Password Is Incorrect, I've Tried Resetting Password Numerous Times To No Avail, Can Anyone Shed Any Light On This?

  • Newbie
  • I'm Having Trouble With My App, When I Try To Sign In It Tells Me My Username Or Password Is Incorrect, I've Tried Resetting Password Numerous Times To No Avail, Can Anyone Shed Any Light On This?
  • 332 Views
  • 0 replies
  • 0 likes
  • 332 Views
  • 0 replies
  • 0 likes

Downloaded songs

I want the songs that I download to show up in my music player of choice weather it be the stock android player or a 3rd party player that one feature alone that I could not do ended my choice for premium subscription if u can get this to work I know...

  • Casual Listener
  • I want the songs that I download to show up in my music player of choice weather it be the stock android player or a 3rd party player that one feature alone that I could not do ended my choice for pr...
  • Icey9
  • Casual Listener
  • 310 Views
  • 2 replies
  • 0 likes
  • 310 Views
  • 2 replies
  • 0 likes

Some songs play on windows but won't play on android

Hey, so I just got the premium service of spotify since it came to Canada and I've been looking forward to having this app for a while now. However I'm running into an issue that is making me think about downgrading myservice. I've imported my playli...

  • Casual Listener
  • Hey, so I just got the premium service of spotify since it came to Canada and I've been looking forward to having this app for a while now. However I'm running into an issue that is making me think a...
  • snakefoot
  • Music Fan
  • 477 Views
  • 4 replies
  • 0 likes
  • 477 Views
  • 4 replies
  • 0 likes

ALAC and Android

I just imported all my CD's on to my computer, in ALAC through iTunes, and it plays well on my PC through Spotify. But when I export them to my Android phone, they won't play. I see other people made comments about this issue 2½ years ago, but with n...

  • Visitor
  • I just imported all my CD's on to my computer, in ALAC through iTunes, and it plays well on my PC through Spotify. But when I export them to my Android phone, they won't play. I see other people made...
  • snakefoot
  • Music Fan
  • 1022 Views
  • 1 replies
  • 0 likes
  • 1022 Views
  • 1 replies
  • 0 likes

ALAC bug still there!

Dear Spotify staff, what's the whole point of synchronizing ALAC (Apple Loseless Audio Codec) files if the Android client can't play them back? I know this bug (and missing feature) has been reported time ago, but it is still there. Every other optio...

  • Music Fan
  • Dear Spotify staff,   what's the whole point of synchronizing ALAC (Apple Loseless Audio Codec) files if the Android client can't play them back?   I know this bug (and missing feat...
  • snakefoot
  • Music Fan
  • 834 Views
  • 1 replies
  • 5 likes
  • 834 Views
  • 1 replies
  • 5 likes

Spotify Android App will not play Local Files (M4A / ALAC)

I have created a Playlist and made it "Available offline" on Spotify Destop (Windows 10), and retrieved it on my android tablet (Samsung Tab3 Wifi). Spotify Desktop will properly recognize M4A / ALAC files and play these fine locally (When 16 bit). A...

  • Music Fan
  • I have created a Playlist and made it "Available offline" on Spotify Destop (Windows 10), and retrieved it on my android tablet (Samsung Tab3 Wifi).   Spotify Desktop will properly recognize M...
  • snakefoot
  • Music Fan
  • 1963 Views
  • 1 replies
  • 0 likes
  • 1963 Views
  • 1 replies
  • 0 likes

Songs saved for offline play aren't available offline

As the topic says, I have a bunch of music saved for offline play, however, I often notice that they're not. I frequently get up in the morning and notice before I go to work that Spotify is downloading hundreds of songs, and they're all songs that I...

  • Newbie
  • As the topic says, I have a bunch of music saved for offline play, however, I often notice that they're not. I frequently get up in the morning and notice before I go to work that Spotify is download...
  • 578 Views
  • 0 replies
  • 0 likes
  • data manipulation
    data usage
    data usage on wifi
    Offline Content
  • 578 Views
  • 0 replies
  • 0 likes

Solved!! Random shuffle only, not able to advance to next song - problem with Android only

On my desktop version of Spotify, I am able to advance to the next song. With my android version I am not. The only thing that shows up is "Random Shuffle" no option to skip to next song.

  • Casual Listener
  • On my desktop version of Spotify, I am able to advance to the next song. With my android version I am not. The only thing that shows up is "Random Shuffle" no option to skip to next song.
  • blazeparson
  • Casual Listener
  • 548 Views
  • 2 replies
  • 0 likes
  • 548 Views
  • 2 replies
  • 0 likes

Closing application.

Good morning, how do I stop being Beta? The application this very bad on my Galaxy note 4 it is closing all the time. I want to go back to normal application.

  • Music Fan
  • Good morning, how do I stop being Beta? The application this very bad on my Galaxy note 4 it is closing all the time. I want to go back to normal application.
  • jonasherdegen
  • Community Legend
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

återlställning av lösenord både på laptoppen och mobilen

Jag har stött på lite utmaningar med Spotify och därför avinstalllerade jag appen och installlerade på den igen. Här måste något ha gått fel eftersom jag inte kunde logga in i appen efter ominstallationen. Gjorde som det står och begärde ett nytt lös...

  • Newbie
  • Jag har stött på lite utmaningar med Spotify och därför avinstalllerade jag appen och installlerade på den igen. Här måste något ha gått fel eftersom jag inte kunde logga in i appen efter ominstallat...
  • 229 Views
  • 0 replies
  • 0 likes
  • 229 Views
  • 0 replies
  • 0 likes

The "term of use" popup comes again and again

Hello, Since the last update, i can no longer use the app. A popup ask me to accept the change of the term of use. Screenshot : https://imgur.com/8P0O6lN (Fun fact, the second and third paragraph are exactly the same.)It's in French. Anyway, when I a...

  • Newbie
  • Hello,   Since the last update, i can no longer use the app. A popup ask me to accept the change of the term of use.    Screenshot : https://imgur.com/8P0O6lN (Fun fact, the s...
  • 235 Views
  • 0 replies
  • 0 likes
  • 235 Views
  • 0 replies
  • 0 likes