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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43047 Views
  • 66 replies
  • 25 likes
  • 43047 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878309 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878309 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26461 Views
  • 4 replies
  • 0 likes
  • 26461 Views
  • 4 replies
  • 0 likes

La app abandona al abrirla en mi Samsung Galaxy S5

Como usuarios premium debemos recibir una rápida solución o es mejor cancelar la suscripción

  • Visitor
  • Como usuarios premium debemos recibir una rápida solución o es mejor cancelar la suscripción
  • Nico
  • Community Legend
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Spotify Connect - Multiple Devices

I am very new at all this and very inexperienced at the ins and outs of how to use Connect on multiple devices. I have been experiencing an issue that I have been trying to get fixed for the last week and either I am not understanding what I am readi...

  • Newbie
  • I am very new at all this and very inexperienced at the ins and outs of how to use Connect on multiple devices. I have been experiencing an issue that I have been trying to get fixed for the last wee...
  • Adam_B
  • Spotify
  • 415 Views
  • 1 replies
  • 0 likes
  • 415 Views
  • 1 replies
  • 0 likes

PROBLEM WITHOUT CONEXION

Hello!! Good afertoon!excuse me, why my spotify premium doesnt works without internet? and why waste a lot GB for mi internet in my Android in only four days waste 2.35gb IS A lot REALLY!!Spoiler (Highlight to read):0:0

  • Newbie
  • Hello!! Good afertoon! excuse me, why my spotify premium doesnt works without internet? and why waste a lot GB for mi internet in my Android in only four days waste 2.35gb IS A lot REALLY!! :0
  • user-removed
  • Not applicable
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Offline Playlists removed after update

Hi Spotify, I want to thank you for deleting my offline playlists from my device again. This is the 10th time and you would think that a company would learn from these errors. I'm gonna cancel my account since my datacap suffers too much from it. Bye...

  • Newbie
  • Hi Spotify,   I want to thank you for deleting my offline playlists from my device again. This is the 10th time and you would think that a company would learn from these errors. I'm gonna canc...
  • 216 Views
  • 0 replies
  • 0 likes
  • 216 Views
  • 0 replies
  • 0 likes

Facebook not working with Spotify

I want to start my spotify account but get this error.. "This webpage has a redirect loop The webpage at https://www.spotify.com/uk/purchase/spotify/product/premium/?free_trial=1 has resulted in too many redirects. Clearing your cookies for this site...

  • Casual Listener
  • I want to start my spotify account but get this error..  "This webpage has a redirect loop  The webpage at https://www.spotify.com/uk/purchase/spotify/product/premium/?free_trial...
  • Adam_B
  • Spotify
  • 653 Views
  • 1 replies
  • 0 likes
  • 653 Views
  • 1 replies
  • 0 likes

I have reinstalled spotify

Sadly I am not a premium member even though I am. Hrlp need to sort

  • Newbie
  • Sadly I am not a premium member even though I am. Hrlp need to sort
  • Daniel
  • Community Legend
  • 282 Views
  • 2 replies
  • 0 likes
  • 282 Views
  • 2 replies
  • 0 likes

Spotify picture saves to gallery randomly

After the most recent update to Spotify, I have been frequently closing out of Spotify and going to my gallery where I find a picture of the Spotify symbol, it never makes more then one I don't think. This has become quite annoying since I have to co...

  • Newbie
  • After the most recent update to Spotify, I have been frequently closing out of Spotify and going to my gallery where I find a picture of the Spotify symbol, it never makes more then one I don't think...
  • Daniel
  • Community Legend
  • 487 Views
  • 2 replies
  • 0 likes
  • 487 Views
  • 2 replies
  • 0 likes

Solved!! Pressing [Next Song] on headphone switches to Android Player

Hi all Honor 6, Android 4.4.2, Spotify 3.9.0.965. Since a couple of weeks (worked before): When I press [Next Song] within the Spotify app, it duly plays the next song in the Spotify playlist. However, if I press [Next Song] on my headphone (double c...

  • Regular
  • Hi all   Honor 6, Android 4.4.2, Spotify 3.9.0.965. Since a couple of weeks (worked before):   When I press [Next Song] within the Spotify app, it duly plays the next song in the Spotif...
  • cbourbou
  • Regular
  • 14614 Views
  • 4 replies
  • 0 likes
  • 14614 Views
  • 4 replies
  • 0 likes

Starred Playlist missing on various Spotify accounts i've created, Is there a Fix? Please help!

Hello, I just created a whole new Facebook and Spotify account because i thought my previous account wasn't working correctly as my Starred playlist wasn't showing up when on mobile devices, desktop etc i was only ever able to see it show up when usi...

  • Visitor
  • Hello,   I just created a whole new Facebook and Spotify account because i thought my previous account wasn't working correctly as my Starred playlist wasn't showing up when on mobile devices,...
  • user-removed
  • Not applicable
  • 653 Views
  • 1 replies
  • 0 likes
  • 653 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Running for Android.

Hey there, Is there Spotify running support ve Android phones? Or will there be any support in the future? Thank you.

  • Casual Listener
  • Hey there,   Is there Spotify running support ve Android phones? Or will there be any support in the future?   Thank you.
  • 123569391
  • Newbie
  • 17721 Views
  • 34 replies
  • 8 likes
  • 17721 Views
  • 34 replies
  • 8 likes

linked to wrong Facebook account

Hello I used a promo code I got from work for 3 months free. I accidently clicked logged into Facebook bit it linked to my friends Facebook as she was using her fb on my phone last. I want to use the same promo code but have my Spotify and my fb link...

  • Newbie
  • Hello I used a promo code I got from work for 3 months free. I accidently clicked logged into Facebook bit it linked to my friends Facebook as she was using her fb on my phone last. I want to use the...
  • Daniel
  • Community Legend
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

lockscreen bug

I got a problem when i lock my screen on my phone after i pick a song, ok so when i choose a song in my playlist and lock the screen and then unlock my screen to change again it goes back to the top of my playlist, so for example i choose a song, i l...

  • Casual Listener
  • I got a problem when i lock my screen on my phone after i pick a song, ok so when i choose a song in my playlist and lock the screen and then unlock my screen to change again it goes back to the top ...
  • 439 Views
  • 0 replies
  • 0 likes
  • 439 Views
  • 0 replies
  • 0 likes

Spotify Connect draining battery

Hola,So for some stupid reason, Spotify thought it was a good idea to automatically open and start using Spotify Connect as soon as I play music on my computer. This is causing Spotify to drain my battery even though I'm not even using it. Is there a...

  • Casual Listener
  • Hola, So for some stupid reason, Spotify thought it was a good idea to automatically open and start using Spotify Connect as soon as I play music on my computer. This is causing Spotify to drain my ...
  • 916 Views
  • 0 replies
  • 2 likes
  • 916 Views
  • 0 replies
  • 2 likes

Solved!! Local File Sync

I'm unable to sync local files with my mobile android phone. I'm running on Windows Vista, using an LG G3 phone. I have the local files loaded into a "sync" playlist, and have set them to download on my phone, but the phone and computer won't communi...

  • Music Fan
  • I'm unable to sync local files with my mobile android phone. I'm running on Windows Vista, using an LG G3 phone. I have the local files loaded into a "sync" playlist, and have set them to download on...
  • izfactor786
  • Gig Goer
  • 6743 Views
  • 17 replies
  • 0 likes
  • 6743 Views
  • 17 replies
  • 0 likes

Can't download offline mode

I am using a Note 2 since today morning (I suppose there was an update yesterday) my Spotify does not save any songs in offline mode telling me that I don't have enough free space. Internally I do have 4GB left and 50GB free on my SD Card. I cleared ...

  • Newbie
  • I am using a Note 2 since today morning (I suppose there was an update yesterday) my Spotify does not save any songs in offline mode telling me that I don't have enough free space.    Int...
  • 217 Views
  • 0 replies
  • 0 likes
  • 217 Views
  • 0 replies
  • 0 likes

Solved!! take off shuffle

Pressed shuffle in error, how do I turn it off?

  • Casual Listener
  • Pressed shuffle in error, how do I turn it off?
  • 11000
  • Casual Listener
  • 750 Views
  • 2 replies
  • 0 likes
  • 750 Views
  • 2 replies
  • 0 likes

Paying for premium not getting it and wanting refund

I had the free trial and it ran out so I went and did the college student deal and it didn't say that it went through on the app do I canceled the premium account and it says that the money is being taken out of my account still and I want it back

  • Newbie
  • I had the free trial and it ran out so I went and did the college student deal and it didn't say that it went through on the app do I canceled the premium account and it says that the money is being ...
  • Daniel
  • Community Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Sound Quality

I am switching from the soon to be defunct Zune subscription service to either spotify or rhapsody. I really like the interface and selection on spotify but the sound quality on my HTC One M8 is so bad it's difficult to listen to it. I am listening o...

  • Newbie
  • I am switching from the soon to be defunct Zune subscription service to either spotify or rhapsody.  I really like the interface and selection on spotify but the sound quality on my HTC One M8 i...
  • camillo75
  • Community Legend
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

Cuenta no registrata y servicio debitando

Buenas noches, el año pasado abri una cuenta y la pase a premium, debitandose de mi tarjeta Visa. Hace un mes me robaron y ahora no me registra la cuenta como premium, me hace volver a cargar una tarjeta para que se debite el cargo. Quisiera que me l...

  • Newbie
  • Buenas noches, el año pasado abri una cuenta y la pase a premium, debitandose de mi tarjeta Visa. Hace un mes me robaron y ahora no me registra la cuenta como premium, me hace volver a cargar una tar...
  • driveflanger
  • Community Legend
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes