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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43006 Views
  • 66 replies
  • 25 likes
  • 43006 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878287 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878287 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26452 Views
  • 4 replies
  • 0 likes
  • 26452 Views
  • 4 replies
  • 0 likes

Latest update 3.5.0.963 doesn't show all albums

This is the first (noticeable?) bug I've encountered using Spotify on Android. I can't see all my saved albums in the Albums screen. I just see my one latest saved album. Tried resaving an album I had saved before and it appears there now but the oth...

  • Newbie
  • This is the first (noticeable?) bug I've encountered using Spotify on Android. I can't see all my saved albums in the Albums screen. I just see my one latest saved album. Tried resaving an album I ha...
  • 261 Views
  • 0 replies
  • 0 likes
  • 261 Views
  • 0 replies
  • 0 likes

Forced update cleared my downloaded tracks

Bad enough that you force me to update a working piece of software. Having it clear all my downloaded tracks, as well as reset all the 'Download' flags for the desktop app, is really pretty crappy. I had a specific set of songs setup, now I need to s...

  • Newbie
  • Bad enough that you force me to update a working piece of software.   Having it clear all my downloaded tracks, as well as reset all the 'Download' flags for the desktop app, is really pretty ...
  • LucyLuLuu
  • Roadie
  • 420 Views
  • 3 replies
  • 0 likes
  • 420 Views
  • 3 replies
  • 0 likes

Logged out of my other account can't log back in

I logged out of my premium spotify account last week. Tried to log back in, didn't recognize my password.Tried to reset it through the email link they sent me, says "password link not valid".So I'm practically donating monthly to spotify without hear...

  • Casual Listener
  • I logged out of my premium spotify account last week. Tried to log back in, didn't recognize my password. Tried to reset it through the email link they sent me, says "password link not valid". So I...
  • Greenmachine44
  • Casual Listener
  • 641 Views
  • 4 replies
  • 0 likes
  • 641 Views
  • 4 replies
  • 0 likes

Shuffle repeats first song every 3 or 4 songs?

Shuffle Play will play a song, play three others, then play the first song played again, and then start repeating all songs regardless the number of songs on the playlist. Can this be fixed?

  • Casual Listener
  • Shuffle Play will play a song, play three others, then play the first song played again, and then start repeating all songs regardless the number of songs on the playlist.  Can this be fixed?
  • Jordi
  • Community Legend
  • 453 Views
  • 3 replies
  • 0 likes
  • 453 Views
  • 3 replies
  • 0 likes

I'm not able to log on spotify on android.

I've got a Nexus 7 2013 version and it's running stock android 5.1.1 Lollipop (Non rooted). It was working fine earlier back in 5.0.2 or something. But in 5.1 it started getting annoying. Cause sometimes when I was logged in I was not able to play an...

  • Newbie
  • I've got a Nexus 7 2013 version and it's running stock android 5.1.1 Lollipop (Non rooted). It was working fine earlier back in 5.0.2 or something. But in 5.1 it started getting annoying. Cause somet...
  • Whippet
  • Casual Listener
  • 641 Views
  • 2 replies
  • 0 likes
  • 641 Views
  • 2 replies
  • 0 likes

How to show all offline music, in all playlists?

When going to My Music, and filter for offline tracks, it doesnt show offline tracks in many playlists. So, I simply cant random all offline tracks.I need to enter in each offline playlist and play it separately.Is that a bug?

  • Casual Listener
  • When going to My Music, and filter for offline tracks, it doesnt show offline tracks in many playlists. So, I simply cant random all offline tracks. I need to enter in each offline playlist and play...
  • Wootbeast
  • Casual Listener
  • 1201 Views
  • 4 replies
  • 0 likes
  • 1201 Views
  • 4 replies
  • 0 likes

On the new update : Suggested songs :(

When I downloaded the new update for Spotify I got after every track I played immediately a suggested song. So I closed the app and tried it again. Now the suggested song was gone and replaced by a song from the playlist instead. This happend to me l...

  • Newbie
  • When I downloaded the new update for Spotify I got after every track I played immediately a suggested song. So I closed the app and tried it again. Now the suggested song was gone and replaced by a s...
  • 468 Views
  • 0 replies
  • 0 likes
  • Glitch
    Help
    Suggesting Songs
    Update
  • 468 Views
  • 0 replies
  • 0 likes

Disabling Spotify Connect

Since a few days I am experiencing problems with playback on both my smartphone and my desktop PC caused by Spotify Connect.When I play music on my PC, playback randomly pauses and switches to a random song from the same or another playlist. Sometime...

  • Regular
  • Since a few days I am experiencing problems with playback on both my smartphone and my desktop PC caused by Spotify Connect. When I play music on my PC, playback randomly pauses and switches to a ...
  • lawrenrock_08
  • Newbie
  • 3115 Views
  • 8 replies
  • 9 likes
  • 3115 Views
  • 8 replies
  • 9 likes

Audio keeps pausing - LG G3

I have Spotify premium (v3.5.0.963) on my LG G3 Android device. Since upgrading my LG G3 device to Android 5.1.1, software VS98535A the audio has been poor. Every 30-40 seconds, the music pauses 1 sec, then continues. Same issue when using bluetooth ...

  • Newbie
  • I have Spotify premium (v3.5.0.963) on my LG G3 Android device. Since upgrading my LG G3 device to Android 5.1.1, software VS98535A the audio has been poor. Every 30-40 seconds, the music pauses 1 se...
  • 906 Views
  • 0 replies
  • 0 likes
  • 906 Views
  • 0 replies
  • 0 likes

How to delete songs from a playlist via play queue

OK this is really annoing me. I have read a couple of posts about this.. from 2013... apperently it was a good idea then but spotify never got around to it. How the hell do i delete a song from my playlist (stared playlist if that makes a difference)...

  • Visitor
  • OK this is really annoing me. I have read a couple of posts about this.. from 2013... apperently it was a good idea then but spotify never got around to it. How the hell do i delete a song from my pl...
  • welshalanmurphy
  • Newbie
  • 825 Views
  • 3 replies
  • 3 likes
  • 825 Views
  • 3 replies
  • 3 likes

Switching facebook profile between accounts

I have only recently started using spotify, created an account using my email address and activated a 60 day trial.Within the time I have been using it, I had a moment of "the world is against me" and created a second free profile with a second email...

  • Visitor
  • I have only recently started using spotify, created an account using my email address and activated a 60 day trial. Within the time I have been using it, I had a moment of "the world is against me...
  • Taylor
  • Community Legend
  • 424 Views
  • 1 replies
  • 0 likes
  • Facebook
    unsyncing
  • 424 Views
  • 1 replies
  • 0 likes

Sporify reneders my tablet as a mobile device

My device is ALPS Pheonix + , which is 7 inches, 2 sim card slots and an SD card slot. Kinda annoying.

  • Casual Listener
  • My device is ALPS Pheonix + , which is 7 inches, 2 sim card slots and an SD card slot. Kinda annoying.
  • CrushyGreenREN
  • Casual Listener
  • 316 Views
  • 2 replies
  • 0 likes
  • 316 Views
  • 2 replies
  • 0 likes

Local Files Album Cover Won't Sync To Phone

Hi I've been able to sync my local files on my Windows 8 desktop to my Android phone without issue except that the album cover won't show up on my phone for some reason. All the rest of the files meta data syncs without issue but whenever I play a lo...

  • Casual Listener
  • Hi I've been able to sync my local files on my Windows 8 desktop to my Android phone without issue except that the album cover won't show up on my phone for some reason. All the rest of the files met...
  • monk3yboy305
  • Casual Listener
  • 465 Views
  • 3 replies
  • 0 likes
  • 465 Views
  • 3 replies
  • 0 likes

music pause or mute with incomi g call

Music continue to play on be speakers using connect with my Note 5 when I have an incoming call. I have to run to another room to answer it. Is there not a setting?

  • Newbie
  • Music continue to play on be speakers using connect with my Note 5 when I have an incoming call. I have to run to another room to answer it. Is there not a setting?
  • 314 Views
  • 0 replies
  • 0 likes
  • 314 Views
  • 0 replies
  • 0 likes

Spotify incompatibility with Samsang S4 GT-19500

HiI have been running the Spotify app on my Samsung S4 GT-19500 without any issues for the last 2 months. I am running the latest android software - version 5.0.1.I am a Spotify Premium subscriber (with Spotify Netherlands ) and my free trial period ...

  • Casual Listener
  • Hi I have been running the Spotify app on my Samsung S4 GT-19500 without any issues for the last 2 months. I am running the latest android software - version 5.0.1. I am a Spotify Premium subsc...
  • James_Louis_D
  • Casual Listener
  • 345 Views
  • 2 replies
  • 0 likes
  • 345 Views
  • 2 replies
  • 0 likes

It keeps saying my username or password is wrong no matter how many times I reset my password.

Hi there, please help. I am an existing Spotify user who was on PC. Then I moved to Macbook and just install spotify on my both iPad and macbook. I logged in the first time it said wrong username or password. Thereafter I have reset my password few t...

  • Newbie
  • Hi there, please help. I am an existing Spotify user who was on PC. Then I moved to Macbook and just install spotify on my both iPad and macbook. I logged in the first time it said wrong username or ...
  • Cinnamonette
  • Newbie
  • 4665 Views
  • 1 replies
  • 3 likes
  • 4665 Views
  • 1 replies
  • 3 likes

Crashing

I have an s5 and ever since I installed the update to lollipop 5.0 that Android released Spotify doesn't work correctly in my car. It doesn't list the music anymore on my dash. And it crashes my phone a few times a day while it runs. I have done a co...

  • Newbie
  • I have an s5 and ever since I installed the update to lollipop 5.0 that Android released Spotify doesn't work correctly in my car. It doesn't list the music anymore on my dash. And it crashes my phon...
  • Jordi
  • Community Legend
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Clearing Playlist Filter/Search Playlist is Inverted

When you enter a playlist songs are typically displayed in reverse order of when they were added to the playlist (e.g. The most recent song added to the playlist is shown first). However after filter/search the playlist for a paritcular the playlist ...

  • Newbie
  • When you enter a playlist songs are typically displayed in reverse order of when they were added to the playlist (e.g. The most recent song added to the playlist is shown first). However after f...
  • 166 Views
  • 0 replies
  • 0 likes
  • 166 Views
  • 0 replies
  • 0 likes

New phone

Got new phone and still under 90 days promo.do i need to re subcribe or i can use my existing account? Help pla

  • Casual Listener
  • Got new phone and still under 90 days promo.do i need to re subcribe or i can use my existing account? Help pla
  • kbrooksc
  • Community Legend
  • 255 Views
  • 3 replies
  • 0 likes
  • 255 Views
  • 3 replies
  • 0 likes