Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 58280 Views
  • 68 replies
  • 25 likes
  • 58280 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28140 Views
  • 5 replies
  • 0 likes
  • 28140 Views
  • 5 replies
  • 0 likes

Spotify's Excessive Memory Usage

While digging through my phone's memory to figure out why most of it had been used up, I discovered that Spotify had more than 8GB in use spread 50/50 between my phone's memory and SD card. Why isn't there a way to tell Spotify to stop using the phon...

  • Visitor
  • While digging through my phone's memory to figure out why most of it had been used up, I discovered that Spotify had more than 8GB in use spread 50/50 between my phone's memory and SD card.   ...
  • torkp
  • Regular
  • 3473 Views
  • 1 replies
  • 3 likes
  • 3473 Views
  • 1 replies
  • 3 likes

Parece que estás intentando acceder a spotify desde un país distinto

No me deja entrar en mi cuenta y mr sale este mensaje. Lo raro es que es que antes me funciona normal y ahora no.Alguien sabe porque?Gracias de antemano

  • Newbie
  • No me deja entrar en mi cuenta y mr sale este mensaje. Lo raro es que es que antes me funciona normal y ahora no. Alguien sabe porque? Gracias de antemano
  • MarMac85
  • Casual Listener
  • 439 Views
  • 2 replies
  • 0 likes
  • 439 Views
  • 2 replies
  • 0 likes

Spotify offline mode while using roaming on another application?

Hi there guys,So I'm about to go on a roadtrip through France and so I downloaded a couple of playlists I would listen to while on the road. My plan was to listen to them with Spotify being on offline mode so I could use my roaming data for Waze(GPS)...

  • Newbie
  • Hi there guys, So I'm about to go on a roadtrip through France and so I downloaded a couple of playlists I would listen to while on the road. My plan was to listen to them with Spotify being on offl...
  • Skellingtor
  • Community Legend
  • 814 Views
  • 1 replies
  • 0 likes
  • 814 Views
  • 1 replies
  • 0 likes

Solved!! What quality is downloaded when one has different quality settings for streaming and offline mode?

Let's say you have the following quality settings and that you right now are NOT on wifi: - Streaming: normal- Offline: extreme Then you add a new track to a playlist that is available offline. Since I only have syncing over wifi, it doesn't download...

  • Regular
  • Let's say you have the following quality settings and that you right now are NOT on wifi:   - Streaming: normal - Offline: extreme   Then you add a new track to a playlist that is avai...
  • user-removed
  • Not applicable
  • 938 Views
  • 3 replies
  • 1 likes
  • Android
    Offline syncing
    quality sync
  • 938 Views
  • 3 replies
  • 1 likes

Spotify via USB in the car/ problems via Android

Hi, if I connect the iphone with the USB port in my car it works. I can handle my playlist by using the radio screen and my car plays the music. if I connect my Android (5.0.2) mobile with the USB it does not work. No Spotify Playlist available. Only...

  • Newbie
  • Hi,     if I connect the iphone with the USB port in my car it works. I can handle my playlist by using the radio screen and my car plays the music. if I connect my Android (5.0.2) m...
  • 669 Views
  • 0 replies
  • 0 likes
  • 669 Views
  • 0 replies
  • 0 likes

Spotify not working on android

Hello,I cannot do anything you sugested on this forum because when I click the icon the screen becomes black and that is it, it goes back to home page! In Play store does not appear so I am going on a web page and click on download and takes me to Pl...

  • Newbie
  • Hello, I cannot do anything you sugested on this forum because when I click the icon the screen becomes black and that is it, it goes back to home page! In Play store does not appear so I am going o...
  • 209 Views
  • 0 replies
  • 0 likes
  • 209 Views
  • 0 replies
  • 0 likes

college discount not working

I'm trying to sign up for the college discount but at first it wouldn't find my school, then eventually worked, but then said they couldn't find me in my school. I waited a few days and tried to redo it and now it keeps saying my card is having a bad...

  • Regular
  • I'm trying to sign up for the college discount but at first it wouldn't find my school, then eventually worked, but then said they couldn't find me in my school. I waited a few days and tried to redo...
  • Jacktofallos
  • Regular
  • 931 Views
  • 9 replies
  • 0 likes
  • 931 Views
  • 9 replies
  • 0 likes

Spotify connect

I would like to play spotify in iTunes but CONNECT does not show up on the bottom of the spotify screen on my iphone. Can anyone help please.

  • Casual Listener
  • I would like to play spotify in iTunes but CONNECT does not show up on the bottom of the spotify screen on my iphone. Can anyone help please.
  • Amarro
  • Community Legend
  • 354 Views
  • 3 replies
  • 0 likes
  • 354 Views
  • 3 replies
  • 0 likes

I can't change my password. It's says' form has expired'

I had forgotten my password and as I had changed the password an error message appeared and stated that 'form had expired'.

  • Newbie
  • I had forgotten my password and as I had changed the password an error message appeared and stated that 'form had expired'.
  • Ambivalence
  • Community Legend
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Certain songs in Playlist won't download to android phone

I've got a playlist for my local files to sync them with spotify on my phone. Everything works fine, but some songs of the exact same artist/album won't download and aren't event playable. It contains japanese Kanji, but many other songs in the list ...

  • Newbie
  • I've got a playlist for my local files to sync them with spotify on my phone. Everything works fine, but some songs of the exact same artist/album won't download and aren't event playable. It co...
  • Skellingtor
  • Community Legend
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Missing Music on Spotify

Hi I've got a problem with my Android Spotify App. All my albums has disappered. I know that the basic solution is to relog the acoount but i think it isn't working cuz i'm using an Facebook account. What should i do? Thanks for help

  • Newbie
  • Hi  I've got a problem with my Android Spotify App. All my albums has disappered. I know that the basic solution is to relog the acoount but i think it isn't working cuz i'm using an Facebook a...
  • driveflanger
  • Community Legend
  • 401 Views
  • 1 replies
  • 0 likes
  • 401 Views
  • 1 replies
  • 0 likes

Solved!! [android] backing up offline music

hi,since I started to change rom or just manually update the os on my oneplus I faced a problem: before perfome factory reset on my device in order to flash a new rom, I always launch titanium to backup all my apps. Unfortunally titanium doesn't back...

  • Regular
  • hi, since I started to change rom or just manually update the os on my oneplus I faced a problem: before perfome factory reset on my device in order to flash a new rom, I always launch titanium to b...
  • user-removed
  • Not applicable
  • 8785 Views
  • 5 replies
  • 0 likes
  • 8785 Views
  • 5 replies
  • 0 likes

Use internal and external storage for Spotify

So after some searching on the internet, I couldn't find the right answer. That's why I'm asking it here. Is it possible to let Spotify use both the internal SD and the external SD. I actually bought the external SD for Spotify, but now I notice I ca...

  • Casual Listener
  • So after some searching on the internet, I couldn't find the right answer. That's why I'm asking it here.   Is it possible to let Spotify use both the internal SD and the external SD. I actu...
  • Ttlphoto
  • Newbie
  • 1630 Views
  • 2 replies
  • 0 likes
  • 1630 Views
  • 2 replies
  • 0 likes

Offline Playlist after flashing rom

So, I flash new roms almost every week which requires me to wipe data. With any other application this isn't an issue since I can use backup apps that will restore everything perfectly fine for me, but Spotify is the exception. Everytime I flash a ne...

  • Casual Listener
  • So, I flash new roms almost every week which requires me to wipe data.  With any other application this isn't an issue since I can use backup apps that will restore everything perfectly fine for...
  • Jovawankenobi
  • Regular
  • 2527 Views
  • 6 replies
  • 1 likes
  • 2527 Views
  • 6 replies
  • 1 likes

can not sign in because i created the account in a diferente country

I created the account when i was on holidays adn when i try to sign in at home it tells me i am trying to enter from a different country and wouldnt let me sign in. Could you help me? Thanks

  • Visitor
  • I created the account when i was on holidays adn when i try to sign in at home it tells me i am trying to enter from a different country and wouldnt let me sign in. Could you help me? Thanks
  • jonasherdegen
  • Community Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

No funciona modo premium

  • Casual Listener
  • 3252
  • Casual Listener
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Won't play!

Why does some artist's content suddenly become inaccessible? There are at least 3 artists i've saved to my library recently whose conent won't play or download.

  • Newbie
  • Why does some artist's content suddenly become inaccessible? There are at least 3 artists i've saved to my library recently whose conent won't play or download.
  • kbrooksc
  • Community Legend
  • 232 Views
  • 2 replies
  • 0 likes
  • 232 Views
  • 2 replies
  • 0 likes

Connect on iphone

I want to play to itunes but connect does not show up

  • Casual Listener
  • I want to play to itunes but connect does not show up
  • Flyfscot
  • Casual Listener
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

application lags and loads slowly.

I have a new Samsung s5 active. I have reinstalled the Spotify app many times. I force stop and clear the cache. However the app lags when I try to click on the "radio tab. When I click my play lists that takes a while to load as well. Changing songs...

  • Casual Listener
  • I have a new Samsung s5 active. I have reinstalled the Spotify app many times. I force stop and clear the cache. However the app lags when I try to click on the "radio tab. When I click my play lists...
  • supersonic
  • Casual Listener
  • 277 Views
  • 1 replies
  • 2 likes
  • 277 Views
  • 1 replies
  • 2 likes