Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 47176 Views
  • 66 replies
  • 25 likes
  • 47176 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 880040 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 880040 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26869 Views
  • 4 replies
  • 0 likes
  • 26869 Views
  • 4 replies
  • 0 likes

Entire artist shows no songs..... wtf am I paying for?

The artist was there when I searched a few minutes ago, I go back and the shuffle play button is grayed out and the artist has 0 songs... I've been dealing with this bs all day. Android LollipopPremiumSamsung S6 Edge Anyone have a fix or workaround? ...

  • Newbie
  • The artist was there when I searched a few minutes ago, I go back and the shuffle play button is grayed out and the artist has 0 songs...   I've been dealing with this bs all day.   And...
  • 245 Views
  • 0 replies
  • 0 likes
  • 245 Views
  • 0 replies
  • 0 likes

Help

Hi, I have a problem, I try to download music to make it available offline and it tells me that it is nor possible because there is not enough space available. I only have like 90 songs available offline so i don't understand why i can't download mor...

  • Newbie
  • Hi, I have a problem, I try to download music to make it available offline and it tells me that it is nor possible because there is not enough space available. I only have like 90 songs available off...
  • 182 Views
  • 0 replies
  • 0 likes
  • 182 Views
  • 0 replies
  • 0 likes

Listening Local Files On Android

I want to listen my local files (PC) on my Android phone. I add my local files to random playlist. I can play them on my PC. But I can't play them on my Android phone. I also have the same files on my phone. What should I do? Or can I do that?

  • Newbie
  •             I want to listen my local files (PC) on my Android phone. I add my local files to random playlist. I can play them on my PC. But I can't play them on my...
  • anshulvj
  • Music Fan
  • 484 Views
  • 3 replies
  • 0 likes
  • 484 Views
  • 3 replies
  • 0 likes

Issue with premium account...

Hey, I just got a new phone a Moto g 4g. I log in to my premium account but the only benefit I can see is no adds. All I can do is shuffle play with my account. I'm 100% using a premium account that I pay for monthly. Can anyone help me out on why th...

  • Casual Listener
  • Hey, I just got a new phone a Moto g 4g. I log in to my premium account but the only benefit I can see is no adds. All I can do is shuffle play with my account. I'm 100% using a premium account t...
  • 1278441311
  • Casual Listener
  • 941 Views
  • 7 replies
  • 0 likes
  • Help
    shuffly only
  • 941 Views
  • 7 replies
  • 0 likes

Solved!! using connect

Dear All I have a pc and Android Phone and an Android Tablet on the same networkAnd the icon "Connect" Is not thereHow Can I configure it ?

  • Casual Listener
  • Dear All   I have a pc and Android Phone and an Android Tablet on the same network And the icon "Connect" Is not there How Can I configure it ?
  • mqlightning
  • Casual Listener
  • 1024 Views
  • 13 replies
  • 3 likes
  • 1024 Views
  • 13 replies
  • 3 likes

Solved!! Z3 compact - suddenly no option but shuffle :(

Last night all was fine (I havn't got premium). Today I cannot play any songs in My Music or after a general search. The only option seems to be shuffle play. Everything seems to work fine on PC. There was an automatic android upgrade earlier yesterd...

  • Casual Listener
  • Last night all was fine (I havn't got premium). Today I cannot play any songs in My Music or after a general search. The only option seems to be shuffle play. Everything seems to work fine on PC. The...
  • jones-y-gog
  • Casual Listener
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

installation error android

First my music wasn't working. Every time I tried to play a song a blue box appeared advertising the premium feature So I uninstalled the app. When I tried to reinstall it said installation error (-504). When I tried to download the installer a messa...

  • Regular
  • First my music wasn't working. Every time I tried to play a song a blue box appeared advertising the premium feature So I uninstalled the app. When I tried to reinstall it said installation error (-5...
  • Teresa
  • Roadie
  • 2494 Views
  • 10 replies
  • 0 likes
  • Android
  • 2494 Views
  • 10 replies
  • 0 likes

Lost money about 4x trying to access premium!

I am very disappointed with Spotify! I can't seem to get in touch with anyone that can help me! I keep getting the runaround! I have posted on twitter, here in Spotify Community...no one seems to be able to help me! I have wasted about 4 bucks for th...

  • Newbie
  • I am very disappointed with Spotify! I can't seem to get in touch with anyone that can help me! I keep getting the runaround! I have posted on twitter, here in Spotify Community...no one seems to be ...
  • 338 Views
  • 0 replies
  • 0 likes
  • 338 Views
  • 0 replies
  • 0 likes

Samsung Galaxy S3 with UE Boom - Bluetooth connection is lost at each new track

Hi guys, I have this annoying problem with my UE BOOM playing music from Spotify on my Samsung Galaxy S3: Since today Spotify loses the Bluetooth Connection to the UE BOOM at each new track. I get a system popup saying "Bluetooth-Freigabe angehalten"...

  • Regular
  • Hi guys,   I have this annoying problem with my UE BOOM playing music from Spotify on my Samsung Galaxy S3: Since today Spotify loses the Bluetooth Connection to the UE BOOM at each ...
  • neuhenrik
  • Casual Listener
  • 8577 Views
  • 17 replies
  • 3 likes
  • bluetooth
    galaxy s3
    ue boom
  • 8577 Views
  • 17 replies
  • 3 likes

Solved!! problems on downloading musics

Hi, I am a premium user, I download music, works offline, just fine, BUT, when I turned off the offline mode to some albums and musics, they stop to be offline as I want, but keep using storage space in my device. They are turned off but still using ...

  • Newbie
  • Hi,   I am a premium user, I download music, works offline, just fine, BUT, when I turned off the offline mode to some albums and musics, they stop to be offline as I want, but keep using stor...
  • driveflanger
  • Community Legend
  • 603 Views
  • 1 replies
  • 0 likes
  • deleting musics
    downloading music
    offlin music
  • 603 Views
  • 1 replies
  • 0 likes

Local files not syncing to Android devices.

Hello, I have some local files which I would like to sync to my android devices (LG G3 and a Samsung Galaxy Tab 2). I have tried uninstalling and re-installing spotify app on both with no luck. Would appreciate any advice. Thanks.

  • Casual Listener
  • Hello,   I have some local files which I would like to sync to my android devices (LG G3 and a Samsung Galaxy Tab 2). I have tried uninstalling and re-installing spotify app on both with no lu...
  • whitespirit
  • Regular
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Green ARGB

Basically trying to get my power widget colour to match up my Spotify. But I can't for the life of me find out ARGB for Spotify Green. Anybody know what it is?

  • Regular
  • Basically trying to get my power widget colour to match up my Spotify.  But I can't for the life of me find out ARGB for Spotify Green.  Anybody know what it is?
  • Timalay
  • Regular
  • 913 Views
  • 4 replies
  • 0 likes
  • 913 Views
  • 4 replies
  • 0 likes

Changed tracks

I imported a Grateful Dead album (Dave's picks 13) into Spotify via iTunes (weird I know) and local files. Then I sync the playlist to my devices, particularly to my google nexus phone. I did notice that some songs had issues syncing. But today one o...

  • Casual Listener
  • I imported a Grateful Dead album (Dave's picks 13) into Spotify via iTunes (weird I know) and local files. Then I sync the playlist to my devices, particularly to my google nexus phone. I did notice ...
  • abarral
  • Casual Listener
  • 304 Views
  • 2 replies
  • 0 likes
  • 304 Views
  • 2 replies
  • 0 likes

Bug - play queue keeps changing

I am a premium user of spotify. Since last week, I've been experiencing this problem that my "Play Queue" keeps changing after some time, without any reason. Shuffle is switched off, but still when a couple of songs from a playlist finish (in order),...

  • Newbie
  • I am a premium user of spotify. Since last week, I've been experiencing this problem that my "Play Queue" keeps changing after some time, without any reason. Shuffle is switched off, but still when a...
  • rgray_-1993u
  • Casual Listener
  • 813 Views
  • 1 replies
  • 3 likes
  • 813 Views
  • 1 replies
  • 3 likes

Phone disconnects from car Bluetooth when skipping a song on Spotify.

How's that for an oddly specific problem? Using a Samsung Galaxy Ace 3, Spotify and the car Bluetooth (Suzuki Swift, if that's relevant). Phone connects to Bluetooth no problem. To the problem: When selecting a song from a playlist or artist (I assum...

  • Gig Goer
  • How's that for an oddly specific problem?   Using a Samsung Galaxy Ace 3, Spotify and the car Bluetooth (Suzuki Swift, if that's relevant).    Phone connects to Bluetooth no proble...
  • 0ruessel0
  • Casual Listener
  • 1910 Views
  • 4 replies
  • 0 likes
  • 1910 Views
  • 4 replies
  • 0 likes

Solved!! Streaming Source

When you have Spotify music saved offline, does the app still stream those songs or does it just play them? The reason I ask is that I would like to use Spotify with my data turned on, but not use it all up on songs I already have locally. And if I j...

  • Casual Listener
  • When you have Spotify music saved offline, does the app still stream those songs or does it just play them? The reason I ask is that I would like to use Spotify with my data turned on, but not use it...
  • ErickRGuetta
  • Community Legend
  • 890 Views
  • 1 replies
  • 0 likes
  • 890 Views
  • 1 replies
  • 0 likes

problema escuchando con Bluetooth en el auto

hola versión 3.3.0.988 tiene problemas cin Bluetooth del auto.. conecta escuxho 1 cancion o dos y se desconecta.. anted funcionaba de maravillas ahora no se que pasa

  • Newbie
  • hola versión 3.3.0.988 tiene problemas cin Bluetooth del auto.. conecta escuxho 1 cancion o dos y se desconecta.. anted funcionaba de maravillas ahora no se que pasa
  • mariosegovia
  • Casual Listener
  • 1630 Views
  • 3 replies
  • 2 likes
  • bluetooth
  • 1630 Views
  • 3 replies
  • 2 likes

My blue tooth disconnects using Spotify

My bluetooth disconnects afte r every song then reconnects , I've been using Spotify for over a year this has just started happeningIt is only when using Spotify

  • Newbie
  • My bluetooth disconnects afte r every song then reconnects , I've been using Spotify for over a year this has just started happening It is only when using Spotify
  • Osmodius
  • Gig Goer
  • 554 Views
  • 5 replies
  • 0 likes
  • 554 Views
  • 5 replies
  • 0 likes

have fitted external sd card to galaxy s4 mini. How do I set it to store music from spotify?

Have fitted external sd card to galaxy s4 mini. How do I set it to store music from spotify? I am fairly technophobic so a fairly non technical explanation would help! Thank you.

  • Newbie
  • Have fitted external sd card to galaxy s4 mini. How do I set it to store music from spotify? I am fairly technophobic so a fairly non technical explanation would help! Thank you.
  • 180 Views
  • 0 replies
  • 0 likes
  • 180 Views
  • 0 replies
  • 0 likes

Artists and songs not adding to my music

I´ve tried for a couple of days now to add a bunch of new songs and artists to my music but they wont appear in my lybrary once i get off the app. The artists that i added stay followed but their songs wont show up in the library. Ive tried in my and...

  • Casual Listener
  • I´ve tried for a couple of days now to add a bunch of new songs and artists to my music but they wont appear in my lybrary once i get off the app. The artists that i added stay followed but their son...
  • mapuya19
  • Community Legend
  • 501 Views
  • 5 replies
  • 0 likes
  • 501 Views
  • 5 replies
  • 0 likes