Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 51718 Views
  • 66 replies
  • 25 likes
  • 51718 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 882085 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 882085 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27403 Views
  • 4 replies
  • 0 likes
  • 27403 Views
  • 4 replies
  • 0 likes

Can't connect Spotify to Tumblr

Hi gals and guys! Recently I've been unable to share from Spotify to Tumblr. I've tried logging in and out of the app / "turning it off and on again" etc. Sharing to stalkbook and twatter works fine though? Sharing from the PC works also works, just ...

  • Music Fan
  • Hi gals and guys!   Recently I've been unable to share from Spotify to Tumblr.   I've tried logging in and out of the app / "turning it off and on again" etc.   Sharing to s...
  • 338 Views
  • 0 replies
  • 0 likes
  • 338 Views
  • 0 replies
  • 0 likes

Problemos synchronizing my Xperia / Problemas sincronizando mi Xperia (English/Español)

ENGLISH Good day.Even though my device is unlocked and connected to the same Wi-fi as the computer, it is not recognized by the computer.On the other hand, Spotify on the computer does not even have the tab "Devices".In addition, there are songs of l...

  • Regular
  • ENGLISH   Good day. Even though my device is unlocked and connected to the same Wi-fi as the computer, it is not recognized by the computer. On the other hand, Spotify on the computer d...
  • dfrspo
  • Regular
  • 388 Views
  • 4 replies
  • 0 likes
  • 388 Views
  • 4 replies
  • 0 likes

I.m trying to recover my playlists

I.m trying to recover my play lists accidentally deleted but when I click on recover play lists it's telling me that I haven't deleted any..HELP..

  • Newbie
  • I.m trying to recover my play lists accidentally deleted but when I click on recover play lists it's telling me that I haven't deleted any..HELP..
  • 231 Views
  • 0 replies
  • 0 likes
  • 231 Views
  • 0 replies
  • 0 likes

Spotify plase solve issue " bluetooth share has stopped", on all Samsung devices

Since last updates is failing the bluetooth using Spotify!!!Come one!!! No chromecast support and now no more Smasung smathpones supports?? Is a joke?I am at one click to switching to Google MusicI am clientes since 3 years of Spotify!!!!

  • Casual Listener
  • Since last updates is failing the bluetooth using Spotify!!! Come one!!! No chromecast support and now no more Smasung smathpones supports?? Is a joke? I am at one click to switching to Google Musi...
  • 342 Views
  • 0 replies
  • 1 likes
  • 342 Views
  • 0 replies
  • 1 likes

Albums not showing on mobile + wow the app is slow.

I have a bunch of albums saved under 'My Music'. They show up fine on the desktop app, but on mobile nothing shows up. This only started happening after the last update. Please advise. Also while I'm here, another issue thats been plaguing this app s...

  • Regular
  • I have a bunch of albums saved under 'My Music'. They show up fine on the desktop app, but on mobile nothing shows up. This only started happening after the last update. Please advise.   Also ...
  • johnnych
  • Regular
  • 541 Views
  • 5 replies
  • 0 likes
  • 541 Views
  • 5 replies
  • 0 likes

Premium Trial

Please excuse what are probably very old questions from a Spotify newbie.....apologies in advance if I've wasted bandwidth.... Just signed up for a premium trial. I got a 30 day trial indicating that regular billing will start on the 29th of Septembe...

  • Casual Listener
  • Please excuse what are probably very old questions from a Spotify newbie.....apologies in advance if I've wasted bandwidth....   Just signed up for a premium trial.  I got a 30 day tria...
  • user-removed
  • Not applicable
  • 901 Views
  • 5 replies
  • 0 likes
  • 901 Views
  • 5 replies
  • 0 likes

radio isn't available

  • Visitor
  • dweynlovessptfy
  • Roadie
  • 464 Views
  • 1 replies
  • 1 likes
  • 464 Views
  • 1 replies
  • 1 likes

premium

pague la promocion de 3 meses por $9 y aun no ha pasado un mes y aparece mi cuenta free, me quitaron mi cuenta premium

  • Newbie
  • pague la promocion de 3 meses por $9 y aun no ha pasado un mes y aparece mi cuenta free, me quitaron mi cuenta premium
  • 669 Views
  • 0 replies
  • 0 likes
  • 669 Views
  • 0 replies
  • 0 likes

Spotify doesn't respect my account when my cellphone reboot

Hi there.I have a premium account and I have offline music just in my cell phone (android lollipop). But every time I reboot my cell phone or gets out of memory, spotify lose my account and all my offline music. My offline devices appear same cell ph...

  • Newbie
  • Hi there. I have a premium account and I have offline music just in my cell phone (android lollipop). But every time I reboot my cell phone or gets out of memory, spotify lose my account and all m...
  • 198 Views
  • 0 replies
  • 0 likes
  • 198 Views
  • 0 replies
  • 0 likes

No SD card found

Hello!I am using an Android 4.1.1 Jellybean version of the Android operating system. I recently had to factory reset my tablet due to a couple of issues with apps, so it deleted all of my apps. When I had installed Spotify and went to open the app, i...

  • Newbie
  • Hello! I am using an Android 4.1.1 Jellybean version of the Android operating system. I recently had to factory reset my tablet due to a couple of issues with apps, so it deleted all of my apps. W...
  • apoorv
  • Casual Listener
  • 3206 Views
  • 3 replies
  • 0 likes
  • 3206 Views
  • 3 replies
  • 0 likes

my songs will be deleted if i change my user account (android)

please answer my question.my songs will be deleted if i change my user account (android)

  • Casual Listener
  • please answer my question. my songs will be deleted if i change my user account (android)
  • dweynlovessptfy
  • Roadie
  • 1595 Views
  • 1 replies
  • 0 likes
  • 1595 Views
  • 1 replies
  • 0 likes

Spotify Community Rock Star Program

Hello Spotify lovers! Have you ever shown a friend how to sync a playlist? Ever explained how Spotify works to a group of people? At Spotify, we know users helping users is something special. That’s why we’ve created the Spotify Rock Star Program to ...

RockStars3.png Screen Shot 2015-07-22 at 12.47.05 PM.png
  • Spotify
  • Spotify
  •       Hello Spotify lovers!   Have you ever shown a friend how to sync a playlist? Ever explained how Spotify works to a group of people? At Spotify, we k...
  • 548 Views
  • 0 replies
  • 1 likes
  • 548 Views
  • 0 replies
  • 1 likes

Connection to Wear

When using my phone (Note 4, Android 5.0) and watch (Moto 360, Android 5.1) on the go (no wifi), I'm getting strange behavior of the Spotify app on my watch.The app opens and closes every 1-3 seconds, making it not usable. I can swipe up and see the ...

  • Newbie
  • When using my phone (Note 4, Android 5.0) and watch (Moto 360, Android 5.1) on the go (no wifi), I'm getting strange behavior of the Spotify app on my watch. The app opens and closes every 1-3 sec...
  • 456 Views
  • 0 replies
  • 0 likes
  • Android 5.0.2
    Android 5.1.1
    Android App
    android wear
  • 456 Views
  • 0 replies
  • 0 likes

Samsung galaxy S-view (S5)

The music player controls were working in S-view before but seem to be intermittent now (sorry, can't remember exactly when they stopped working properly), most of the time they're not working but they seem to appear on a few random occasions...They ...

  • Newbie
  • The music player controls were working in S-view before but seem to be intermittent now (sorry, can't remember exactly when they stopped working properly), most of the time they're not working but th...
  • 515 Views
  • 0 replies
  • 0 likes
  • Android 5.0.2
    bug report
    galaxy s5
    music controls
  • 515 Views
  • 0 replies
  • 0 likes

Solved!! Can I use Spotify on a Samsung Galaxy S4 (With no carier plan)?

Hello, I have an old Galaxy S4 phone that I have since upgraded from (To a Galaxy S6) that I use for work strictly as a music player. I am an electrician in a manufacturing building and I get horible cell reception inside so I use my S4 to play music...

  • Casual Listener
  • Hello,   I have an old Galaxy S4 phone that I have since upgraded from (To a Galaxy S6) that I use for work strictly as a music player. I am an electrician in a manufacturing building and I ge...
  • dweynlovessptfy
  • Roadie
  • 3857 Views
  • 3 replies
  • 0 likes
  • No carrier
  • 3857 Views
  • 3 replies
  • 0 likes

Solved!! Spotify Premium account stuck on shuffle

I have an Android phone (Samsung Galaxy S6), a 2011 MacBook Pro, and a Lenovo Yoga Pro 3, all of which have Spotify installed, and I'm logged into my account on all three. For the past month or so, the Android app seems to be "stuck" on shuffle -- EV...

  • Casual Listener
  • I have an Android phone (Samsung Galaxy S6), a 2011 MacBook Pro, and a Lenovo Yoga Pro 3, all of which have Spotify installed, and I'm logged into my account on all three. For the past month or so, t...
  • megdamour
  • Casual Listener
  • 1287 Views
  • 2 replies
  • 0 likes
  • 1287 Views
  • 2 replies
  • 0 likes

Access to another User's library?

I logged into Spotify after the new update and it shows a lot of recent artists/albums that I have not played. When I go into my music and look through songs/artists/albums I also see a bunch of music that I have never listened to. I have access to m...

  • Newbie
  • I logged into Spotify after the new update and it shows a lot of recent artists/albums that I have not played. When I go into my music and look through songs/artists/albums I also see a bunch of musi...
  • 354 Views
  • 0 replies
  • 0 likes
  • 354 Views
  • 0 replies
  • 0 likes

bluetooth share stopped

Wtf spotify. This is obviously a common issue please resolve this immediately. I pay a subscription fee because I love your service but as it is now its unusable.

  • Casual Listener
  • Wtf spotify. This is obviously a common issue please resolve this immediately. I pay a subscription fee because I love your service but as it is now its unusable.
  • ben1001
  • Regular
  • 402 Views
  • 1 replies
  • 0 likes
  • 402 Views
  • 1 replies
  • 0 likes

Playlist an gleicher Stelle fortsetzen

Hallo. ich habe auf meinem Sony Xperia Go Android-Smartphone eine sehr umfangreiche Spotify-Playlist, bei der ich nach Pausen immer an der Stelle forthören möchte, wo ich zuvor unterbrochen habe. Das geht aber nicht. Ich drücke (wie beim CD-Player) w...

  • Casual Listener
  • Hallo.   ich habe auf meinem Sony Xperia Go Android-Smartphone eine sehr umfangreiche Spotify-Playlist, bei der ich nach Pausen immer an der Stelle forthören möchte, wo ich zuvor unterbrochen ...
  • mummel08
  • Casual Listener
  • 3879 Views
  • 4 replies
  • 0 likes
  • 3879 Views
  • 4 replies
  • 0 likes