Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 61192 Views
  • 68 replies
  • 26 likes
  • 61192 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28432 Views
  • 5 replies
  • 0 likes
  • 28432 Views
  • 5 replies
  • 0 likes

Selective Offline save

I should be able to save my songs offline on certain devices only if I want. I don't want to dump everything offline onto my laptop, but just onto my phone. Is there a way to do this?

  • Newbie
  • I should be able to save my songs offline on certain devices only if I want. I don't want to dump everything offline onto my laptop, but just onto my phone. Is there a way to do this?
  • Daniel
  • Community Legend
  • 634 Views
  • 2 replies
  • 0 likes
  • idea
    Offline Access
    Spotify
  • 634 Views
  • 2 replies
  • 0 likes

Offline mode or my phone's Airplane mode makes me login?

Hi, I'm having a major issue with this app. I have Premium and loaded the Amazon app on my blackberry z30. The app itself works well, however, I'm leaving for a fishing trip up north where there will be no internet available (at all) and I have a wei...

  • Casual Listener
  • Hi, I'm having a major issue with this app. I have Premium and loaded the Amazon app on my blackberry z30. The app itself works well, however, I'm leaving for a fishing trip up north where there will...
  • whistlerpat
  • Casual Listener
  • 1055 Views
  • 3 replies
  • 0 likes
  • 1055 Views
  • 3 replies
  • 0 likes

No one wants to listen to interviews while shuffle playing

Maybe make some kind of tag for interviews and either ask the user if the want to add the interveiws to their shuffle play or just disclude them.

  • Casual Listener
  • Maybe make some kind of tag for interviews and either ask the user if the want to add the interveiws to their shuffle play or just disclude them.
  • Daniel
  • Community Legend
  • 399 Views
  • 1 replies
  • 0 likes
  • idea
  • 399 Views
  • 1 replies
  • 0 likes

No connection to the internet wlan

HiSince one week I can't connect to the internet with the Spotify app. But it works over the mobile network. I tryed all what stands here but it didn't helped. I tryed to reinstall the app, to restart the router and to restart my mobile. I become in ...

  • Casual Listener
  • Hi Since one week I can't connect to the internet with the Spotify app. But it works over the mobile network. I tryed all what stands here but it didn't helped. I tryed to reinstall the app, to rest...
  • Daniel
  • Community Legend
  • 531 Views
  • 3 replies
  • 0 likes
  • 531 Views
  • 3 replies
  • 0 likes

Upgrading

Hi,I can't seem to use my debit card to upgrade to premium- it just days enter a valid credit card number. Do I have to have a credit card to upgrade?

  • Newbie
  • Hi, I can't seem to use my debit card to upgrade to premium- it just days enter a valid credit card number. Do I have to have a credit card to upgrade?
  • Daniel
  • Community Legend
  • 359 Views
  • 2 replies
  • 0 likes
  • 359 Views
  • 2 replies
  • 0 likes

I can't follow artists anymore

I used to be able to follow artist but now i cant. I can follow people i know connected on Facebook but when i go to follow artists it will show "followed" but then i go back to "your music" then to "artist" and i see the same artist that i just had ...

  • Casual Listener
  • I used to be able to follow artist but now i cant. I can follow people i know connected on Facebook but when i go to follow artists it will show "followed" but then i go back to "your music" then to ...
  • Daniel
  • Community Legend
  • 3067 Views
  • 3 replies
  • 0 likes
  • Cant follow artists
  • 3067 Views
  • 3 replies
  • 0 likes

Solved!! Download songs have to be re downloaded almost weekly.

Hi, Can you please tell me if its normal that my downloaded playlists have to be re-downloaded almost weekly. I have them downloaded on my tablet and have been in the country only to find I must connect to the internet and download the songs again. C...

  • Casual Listener
  • Hi, Can you please tell me if its normal that my downloaded playlists have to be re-downloaded almost weekly. I have them downloaded on my tablet and have been in the country only to find I must conn...
  • Daniel
  • Community Legend
  • 1092 Views
  • 6 replies
  • 0 likes
  • 1092 Views
  • 6 replies
  • 0 likes

Release Notes - Spotify for Android (2.9.0)

What's new in this version (2.9.0) New: We've made our notifications and home screen widget work beautifully with TalkBack.

ReleaseNotesAnd.jpg
  • Community Legend
  •   What's new in this version (2.9.0)   New: We've made our notifications and home screen widget work beautifully with TalkBack.
  • Goodman
  • Spotify Legend
  • 1596 Views
  • 9 replies
  • 0 likes
  • Android
    Release Notes
  • 1596 Views
  • 9 replies
  • 0 likes

Update to 3.0.0.1124, but no new design

I got updated to the new 3.0.0.1124 today and according to the release notes there is supposed to be a new design. It still looks the same for me and many others. Does this get rolled out independet from the app version or is there something wrong wi...

  • Roadie
  • I got updated to the new 3.0.0.1124 today and according to the release notes there is supposed to be a new design. It still looks the same for me and many others. Does this get rolled out indepe...
  • ZanePacker
  • Casual Listener
  • 1016 Views
  • 6 replies
  • 1 likes
  • 1016 Views
  • 6 replies
  • 1 likes

offline

My Spotify on a Android 4.4.4 has been working for months, but since the latest release is installed, it feels to be offline.The 1st times killing and reopening the app was enough to get it connected, now there's no more way.Reinstalling and clearing...

  • Music Fan
  • My Spotify on a Android 4.4.4 has been working for months, but since the latest release is installed, it feels to be offline. The 1st times killing and reopening the app was enough to get it connect...
  • hanslowbot
  • Music Fan
  • 501 Views
  • 3 replies
  • 1 likes
  • 501 Views
  • 3 replies
  • 1 likes

VERY SLOW on my Samsung Note 4!

For the amount of money I pay for this app in a year, this sucker should work way better! all of a sudden its slow and laggin all the time! PLEASE FIX!!!!!!!!!!!!!!!!!

  • Newbie
  • For the amount of money I pay for this app in a year, this sucker should work way better! all of a sudden its slow and laggin all the time! PLEASE FIX!!!!!!!!!!!!!!!!!
  • Jordi
  • Community Legend
  • 455 Views
  • 1 replies
  • 0 likes
  • 455 Views
  • 1 replies
  • 0 likes

Solved!! Won't go online when on home wifi

Anyone else? Works on laptop app on WiFi. Works on other WiFi networks. IPhone 5 works fine. Just started last week. Moto x 2014. 5.0.2

  • Regular
  • Anyone else? Works on laptop app on WiFi. Works on other WiFi networks. IPhone 5 works fine. Just started last week. Moto x 2014. 5.0.2
  • Jcullinan09
  • Casual Listener
  • 12502 Views
  • 4 replies
  • 0 likes
  • Android 5.0.2
    moto x 2014
  • 12502 Views
  • 4 replies
  • 0 likes

Songs randomly stop playing in the middle of the track

Hi. I just recently signed up for premium on the 3 month promo. I was previously on Google Play Music.Running Spotify on my Galaxy S5 with Android 5.0, non rooted & stock. Basically the problem is as follows. I will have some song playing and then it...

  • Casual Listener
  • Hi.   I just recently signed up for premium on the 3 month promo. I was previously on Google Play Music. Running Spotify on my Galaxy S5 with Android 5.0, non rooted & stock.   Bas...
  • c2q
  • Casual Listener
  • 3813 Views
  • 3 replies
  • 0 likes
  • 3813 Views
  • 3 replies
  • 0 likes

PC local files not playing on Mobile

Hi,My local files on PC that normally played on mobile and have done until tonight now are unavailable- "this track is not available" and grayed out. I listen to a lot of K-Pop and J-Pop which are not available on spotify. The only tracks available h...

  • Casual Listener
  • Hi, My local files on PC that normally played on mobile and have done until tonight now are unavailable- "this track is not available" and grayed out. I listen to a lot of K-Pop and J-Pop which are ...
  • Shinicarry
  • Casual Listener
  • 320 Views
  • 2 replies
  • 0 likes
  • 320 Views
  • 2 replies
  • 0 likes

No notification bar controls

Hi, I'm using Spotify app on Android 4.2.2, LG g2, Spotify version 2.9.0.890, and I can't see the music controls on the notification bar, I have to go into the app whenever I want to pause or change track. I don't want to reinstall the app since I'd ...

  • Casual Listener
  • Hi, I'm using Spotify app on Android 4.2.2, LG g2, Spotify version 2.9.0.890, and I can't see the music controls on the notification bar, I have to go into the app whenever I want to pause or change ...
  • guitarger
  • Casual Listener
  • 4551 Views
  • 2 replies
  • 1 likes
  • 4551 Views
  • 2 replies
  • 1 likes

Sond skipped on Android

Hi, I upgraded yesterday to premium. Some feedback:1. When playing "Justice - Across the universe" on Android, the song skipped from first to last within 30 seconds. Everytime. (model: Samsung S3). It does not happen with other songs. So great for a ...

  • Newbie
  • Hi,   I upgraded yesterday to premium. Some feedback: 1. When playing "Justice - Across the universe" on Android, the song skipped from first to last within 30 seconds. Everytime. (model: Sam...
  • Daniel
  • Community Legend
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Missing song

Why cant I play/find the song Narcotic from Liquid anymore?? There is just some **bleep**ty Dance remix

  • Casual Listener
  • Why cant I play/find the song Narcotic from Liquid anymore?? There is just some **bleep**ty Dance remix 😞
  • Daniel
  • Community Legend
  • 315 Views
  • 3 replies
  • 0 likes
  • 315 Views
  • 3 replies
  • 0 likes

Solved!! Spotify crashes on my xperia z1 compact

I'm a spotiholic, which is why it is particularly annoying that spotify consistently crashes on my sony xperia z1 compact upon application launch. It worked perfectly the first week, but since then it's been 100% defunct. I have sent my phone to serv...

  • Casual Listener
  • I'm a spotiholic, which is why it is particularly annoying that spotify consistently crashes on my sony xperia z1 compact upon application launch. It worked perfectly the first week, but since t...
  • rotten881
  • Regular
  • 1649 Views
  • 3 replies
  • 0 likes
  • 1649 Views
  • 3 replies
  • 0 likes

Release Notes - Spotify for Android (2.8.0)

What's new in this version (2.8.0) Fixed: We've been battling some bugs. We won.

ReleaseNotesAnd.jpg
  • Community Legend
  •   What's new in this version (2.8.0)   Fixed: We've been battling some bugs. We won.
  • EarlPurple
  • Roadie
  • 3698 Views
  • 21 replies
  • 2 likes
  • Android
    Release Notes
  • 3698 Views
  • 21 replies
  • 2 likes