Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Timbo6sic6
  • Casual Listener
  • 68080 Views
  • 69 replies
  • 26 likes
  • 68080 Views
  • 69 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28987 Views
  • 5 replies
  • 0 likes
  • 28987 Views
  • 5 replies
  • 0 likes

shuffle play

I hit the shuffle button and Spotify shuffles music like it should. Problem is it won't stop when I restart the app like it used to. I have Uninstalled and reinstalled same problem. Help

  • Casual Listener
  • I hit the shuffle button and Spotify shuffles music like it should. Problem is it won't stop when I restart the app like it used to. I have Uninstalled and reinstalled same problem. Help
  • myshya
  • Regular
  • 774 Views
  • 7 replies
  • 2 likes
  • 774 Views
  • 7 replies
  • 2 likes

Spotify Connect keeps phone awake

This is seriously annoying. If I forget to force close the app when I switch over to desktop then the app keeps the phone in "keep awake" state. This is a major battery drain that I thought had been fixed, but apparently this bug has popped back up y...

  • Roadie
  • This is seriously annoying. If I forget to force close the app when I switch over to desktop then the app keeps the phone in "keep awake" state. This is a major battery drain that I thought had been ...
  • Daniel
  • Community Legend
  • 1554 Views
  • 2 replies
  • 3 likes
  • 1554 Views
  • 2 replies
  • 3 likes

Writing to SD Card is easy... but switch to new device?

Hi thereCan't believe that this topic is not covered yet, but perhaps my search algo needs improvement I've been using Spotify Premium for quite a while, already two devices and also I could store my "offline available" songs to SD cardI just can't g...

  • Casual Listener
  • Hi there Can't believe that this topic is not covered yet, but perhaps my search algo needs improvement   I've been using Spotify Premium for quite a while, already two devices and also I ...
  • cwel68
  • Casual Listener
  • 575 Views
  • 2 replies
  • 0 likes
  • new device
    sd card
    switch smartphone
  • 575 Views
  • 2 replies
  • 0 likes

Solved!! Automatic re set in spotify settings...

I have disabled spotify from aces sing my Facebook and posting songs to fb through Facebook settings, I've also unin stalled my Facebook apps on my android tablet including all third party fb apps. When I log into spotify I automatically get a pop up...

  • Regular
  • I have disabled spotify from aces sing my Facebook and posting songs to fb through Facebook settings, I've also unin stalled my Facebook  apps on my android tablet including all third party fb a...
  • fam
  • Regular
  • 4117 Views
  • 16 replies
  • 0 likes
  • 4117 Views
  • 16 replies
  • 0 likes

White screen with green circle constantly appearing while browsing

I,m running Spotify (latest download) on Android lollipop. (HTC one m8)and I am constantl getting a white screen with a green circle appear on the screen while using the app.It stays on the screen for about 1 second, then disappears. This repeats the...

  • Regular
  • I,m running Spotify (latest download) on Android lollipop. (HTC one m8) and I am constantl getting a white screen with a green circle appear on the screen while using the app. It stays on the scree...
  • Daniel
  • Community Legend
  • 558 Views
  • 1 replies
  • 0 likes
  • 558 Views
  • 1 replies
  • 0 likes

Spotify remote play

Having an issue in the following scenario. - Spotify is playing on my desktop.- My phone has Spotify installed and is allowing me to remotely skip songs as desired.- I have a bluetooth headset connected to my phone. If I recieve a notification either...

  • Newbie
  • Having an issue in the following scenario.   - Spotify is playing on my desktop. - My phone has Spotify installed and is allowing me to remotely skip songs as desired. - I have a bluetooth h...
  • Daniel
  • Community Legend
  • 758 Views
  • 2 replies
  • 0 likes
  • 758 Views
  • 2 replies
  • 0 likes

Solved!! Spotify Connect blocks powersave functions.

Hello, If I understod it right, I can not turn of Spotify connect. Which i think is pretty bad since it blocks my power saver on my phone (z3) I would love to be able to turn off (and on) the function! 1. Thus i do not need it and i don not want it 2...

  • Casual Listener
  • Hello,    If I understod it right, I can not turn of Spotify connect. Which i think is pretty bad since it blocks my power saver on my phone (z3)  I would love to be able ...
  • Daniel
  • Community Legend
  • 751 Views
  • 4 replies
  • 0 likes
  • 751 Views
  • 4 replies
  • 0 likes

Only forward track skip??

Hi all I've got a Galaxy S5 with the latest Android software. When the screen is locked and using Spotify i only have the option to forward skip tracks? Anyone have any idea how to show the backward skip? I'm a premium member btw. Cheers

  • Casual Listener
  • Hi all   I've got a Galaxy S5 with the latest Android software.   When the screen is locked and using Spotify i only have the option to forward skip tracks?    Anyone have a...
  • Daniel
  • Community Legend
  • 351 Views
  • 3 replies
  • 0 likes
  • 351 Views
  • 3 replies
  • 0 likes

Shuffle even if I have premium

How can I take away Shuffle on my Android mobile phone. I have Spotify premium.

  • Newbie
  • How can I take away Shuffle on my Android mobile phone. I have Spotify premium.
  • Daniel
  • Community Legend
  • 302 Views
  • 1 replies
  • 0 likes
  • shuffle
  • 302 Views
  • 1 replies
  • 0 likes

Crashes Or Pauses After Two Tracks

Spotify has not been working properly on my Samsung tablet for about a month. I can play no more than two downloaded tracks at a time before the program freezes. If I'm lucky, there will be a pause for a couple of minutes and then it will play anothe...

  • Regular
  • Spotify has not been working properly on my Samsung tablet for about a month. I can play no more than two downloaded tracks at a time before the program freezes. If I'm lucky, there will be a pause f...
  • Daniel
  • Community Legend
  • 506 Views
  • 4 replies
  • 0 likes
  • 506 Views
  • 4 replies
  • 0 likes

Solved!! Spotify Connect @ Fire TV does not longer work (may be since the last Android-Update)

Hi, I can't longer connect to Amazon Fire TV Connect App. My Android Device: Nexus 5 with Android 5.1There is no device in the Connect-List.Latest Spotify version is installed. Premium account fomr "Deutsche Telekom" Edit: I forget: My Fire TV is con...

  • Music Fan
  • Hi,   I can't longer connect to Amazon Fire TV Connect App. My Android Device: Nexus 5 with Android 5.1 There is no device in the Connect-List. Latest Spotify version  is installed. Pre...
  • zahni
  • Music Fan
  • 5140 Views
  • 8 replies
  • 0 likes
  • 5140 Views
  • 8 replies
  • 0 likes

Downloaded songs gone and continue to disappear when re downloaded!

Since the update to android all my downloaded songs have been wiped, i have redownloaded them but when going back to the app they have cleared again!! i have tried clearing datare-installing the apprestarting the phonego to the manage offline devices...

  • Newbie
  • Since the update to android all my downloaded songs have been wiped, i have redownloaded them but when going back to the app they have cleared again!!   i have tried clearing data re-installi...
  • kbrooksc
  • Community Legend
  • 497 Views
  • 1 replies
  • 0 likes
  • 497 Views
  • 1 replies
  • 0 likes

Avengers Assemble Album

Should be 15 songs on this Album. I only see 11 on the Anroid App.... license restrictions. Notably, Five Finger Death Punch is missing.

  • Casual Listener
  • Should be 15 songs on this Album. I only see 11 on the Anroid App.... license restrictions. Notably, Five Finger Death Punch is missing.
  • Jordi
  • Community Legend
  • 438 Views
  • 1 replies
  • 0 likes
  • Avengers
  • 438 Views
  • 1 replies
  • 0 likes

help!

Al tratar de acceder a mi cuenta desde la app me dice que estoy entrando desde otro país a que se debe

  • Newbie
  • Al tratar de acceder a mi cuenta desde la app me dice que estoy entrando desde otro país a que se debe
  • Jordi
  • Community Legend
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Why is there no sound on my Moto G phone with or without headphones?

When I click on a song to play on my Moto G the timer begins but I can't hear ANYTHING! When I put headphones I still heard nothing. The sound for Spotify is up so that is not the reason! It isn't my account because my music works on my laptop etc. W...

  • Newbie
  • When I click on a song to play on my Moto G the timer begins but I can't hear ANYTHING! When I put headphones I still heard nothing. The sound for Spotify is up so that is not the reason! It isn't my...
  • Jordi
  • Community Legend
  • 1288 Views
  • 1 replies
  • 0 likes
  • 1288 Views
  • 1 replies
  • 0 likes

Solved!! Problem with the account

Hello! I have two problems with my account of spotify! I would stay at sportify free and remove the association with my facebookaccoun. How can I do? Can you help me please?Thanks Eleonora

  • Regular
  • Hello! I have two problems with my account of spotify! I would stay at sportify free and remove the association with my facebookaccoun. How can I do? Can you help me please? Thanks Eleonora
  • relehcp
  • Regular
  • 679 Views
  • 7 replies
  • 0 likes
  • 679 Views
  • 7 replies
  • 0 likes

Slow song change and car text update

Hi, First my setup I use my phone Xiaomi Mi4 with Android 4.4.4 and MIUI v6 to listen music in my car. My car stereo is Alpine CDE 173BT.My phone is set to pair automatic with the car stereo. I usually start my car, select playlist on the phone, musi...

Screenshot_2015-04-23-13-24-50.png
  • Regular
  • Hi,   First my setup I use my phone Xiaomi Mi4 with Android 4.4.4 and MIUI v6 to listen music in my car. My car stereo is Alpine CDE 173BT. My phone is set to pair automatic with th...
  • camillo75
  • Community Legend
  • 1549 Views
  • 4 replies
  • 0 likes
  • 1549 Views
  • 4 replies
  • 0 likes

Using Android to control PC spotify shows incorrect track for queue

Device: HTC One M8 - Android 5.0.1 Steps to reproduce:1. Start playing spotify on a desktop PC.2. Start spotify on your Android phone3. Set the phone to control the PC so it says "Playing From "4. Select a track from the playlist and Add to Queue5. W...

  • Casual Listener
  • Device: HTC One M8 - Android 5.0.1   Steps to reproduce: 1. Start playing spotify on a desktop PC. 2. Start spotify on your Android phone 3. Set the phone to control the PC so it say...
  • camillo75
  • Community Legend
  • 420 Views
  • 4 replies
  • 0 likes
  • 420 Views
  • 4 replies
  • 0 likes

How can I turn off spotify connect

Hi I'm having trouble with the spotify connect when I play music on my moms account when she goes to play something on her phone on her account also it turns off what I'm listening too can anyone please help me fix this problem it's very irritating a...

  • Newbie
  • Hi I'm having trouble with the spotify connect when I play music on my moms account when she goes to play something on her phone on her account also it turns off what I'm listening too can anyone ple...
  • Daniel
  • Community Legend
  • 630 Views
  • 2 replies
  • 0 likes
  • 630 Views
  • 2 replies
  • 0 likes

Disappointed in Spotify mobile for phone

I have installed Spotify on my LG G2 android phone , but cannot play the preferred playlist I want to. Have to use shuffle. I am very unhappy about this and will probably uninstall from my phone. I don't want the paid version. Will be looking for a r...

  • Casual Listener
  • I have installed Spotify on my LG G2 android phone , but cannot play the preferred playlist I want to. Have to use shuffle. I am very unhappy about this and will probably uninstall from my phone. I d...
  • Daniel
  • Community Legend
  • 302 Views
  • 2 replies
  • 0 likes
  • 302 Views
  • 2 replies
  • 0 likes