Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 50768 Views
  • 66 replies
  • 25 likes
  • 50768 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 881466 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 881466 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27272 Views
  • 4 replies
  • 0 likes
  • 27272 Views
  • 4 replies
  • 0 likes

Solved!! Mi tablet esta en modo aleatorio

Hola me gustaría saber por qué en mi tablet spotify aparece en modo aleatorio? Es una tablet BQ 10,1....gracias help me please.

  • Casual Listener
  • Hola me gustaría saber por qué en mi tablet spotify aparece en modo aleatorio? Es una tablet BQ 10,1....gracias help me please.
  • MattSuda
  • Spotify Star
  • 658 Views
  • 3 replies
  • 0 likes
  • 658 Views
  • 3 replies
  • 0 likes

Solved!! How can I sync playlists between Android and Windows?

Previously I could sync playlists between Android and Windows trough the Devices folder in the Windows version when both devices were on the same WiFi network. It appears this features has been removed in the Windows version 1.0.2.6. So how can I now...

  • Newbie
  • Previously I could sync playlists between Android and Windows trough the Devices folder in the Windows version when both devices were on the same WiFi network. It appears this features has been remov...
  • MattSuda
  • Spotify Star
  • 1233 Views
  • 1 replies
  • 0 likes
  • 1233 Views
  • 1 replies
  • 0 likes

Solved!! android Spotify playlists

Wondering why you cannot edit playlists (moving song order) on the android version of the app

  • Regular
  • Wondering why you cannot edit playlists (moving song order) on the android version of the app
  • MattSuda
  • Spotify Star
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes

I'm using Spotify premium free trial on moto android.Most tracks won't play offline.Same with saved

Most tracks on playlist won't play offline on my moto android.Same with saved albums.I'm on premium free trial. Help? From nigeledwards-gb

  • Casual Listener
  • Most tracks on playlist won't play offline on my moto android.Same with saved albums.I'm on premium free trial. Help? From nigeledwards-gb
  • Daniel
  • Community Legend
  • 307 Views
  • 2 replies
  • 0 likes
  • 307 Views
  • 2 replies
  • 0 likes

Solved!! Spotify Connect plays on my phone

Hey there, I am using Connect both on my computer and my android (samsung galaxy s4 mini) and everytime i change the song on my computer it opens spotify on my mobile and starts playing the songs. How can i disable the "connect" function? I don't wan...

  • Newbie
  • Hey there,   I am using Connect both on my computer and my android (samsung galaxy s4 mini) and everytime i change the song on my computer it opens spotify on my mobile and starts playing the ...
  • Daniel
  • Community Legend
  • 399 Views
  • 1 replies
  • 0 likes
  • 399 Views
  • 1 replies
  • 0 likes

Solved!! Spotify connect doesn't work correctly

HiI have problem with visibility of denon ceol n9 on the spotify connect list of devices. Sometimes denon is on the list. Sometimes i don't see any device. In a few minutes again on the list and again list is empty. All devices in the same wifi netwo...

  • Casual Listener
  • Hi I have problem with visibility of denon ceol n9 on the spotify connect list of devices. Sometimes denon is on the list. Sometimes i don't see any device. In a few minutes again on the list and ag...
  • szumi
  • Casual Listener
  • 1554 Views
  • 3 replies
  • 0 likes
  • 1554 Views
  • 3 replies
  • 0 likes

synchroniseren van afspeellijsten

ik heb een tablet van samsung. hierop staat spotify en deze synchroniseert niet met spotify of mijn imac desktop. dus de nieuwe afspeellijsten die ik op mijn tablet zet, komen nuiet op mijn desktop en vice versa.ook op de desktop kan ik mijn afspeell...

  • Newbie
  • ik heb een tablet van samsung. hierop staat spotify en deze synchroniseert niet met spotify of mijn imac desktop. dus de nieuwe afspeellijsten die ik op mijn tablet zet, komen nuiet op mijn desktop e...
  • 931 Views
  • 0 replies
  • 1 likes
  • 931 Views
  • 0 replies
  • 1 likes

Solved!! How do i import songs to my android without pc?

Hello Spotify Community! I have a bunch of songs om my phone that spotify does not have and I wonder if I somehow can import those songs to my spotify playlists via the phone the songs are saved on without a pc?

  • Casual Listener
  • Hello Spotify Community! I have a bunch of songs om my phone that spotify does not have and I wonder if I somehow can import those songs to my spotify playlists via the phone the songs are saved on w...
  • dbiapett
  • Casual Listener
  • 18853 Views
  • 4 replies
  • 0 likes
  • 18853 Views
  • 4 replies
  • 0 likes

Solved!! Android Phone and FireTV (android) box - Spotify connect playback.

I have an amazon Fire TV android box. I can download spotify connect app from the fireTV store and have the android app on my phone (nexus 4 lollipop 5.1). I have a decent fast wifi in strong signal. The sync browsing, and control all is working.. au...

  • Regular
  • I have an amazon Fire TV android box.    I can download spotify connect app from the fireTV store and have the android app on my phone (nexus 4 lollipop 5.1). I have a decent fast wifi in...
  • SeftonH
  • Regular
  • 1095 Views
  • 4 replies
  • 0 likes
  • 1095 Views
  • 4 replies
  • 0 likes

Spotify Bluetooth connection only when other apps are on

I am running Spotify on a ZTE Awe (N800) (Android 4.1.2) , but I see the same problem on an LG F3 and F6 (with 4.2) Spotify does not play any music in my car (Toyota Sienna) even though the bluetotth connection is working. It just displays PAUSE.But ...

  • Casual Listener
  • I am running Spotify on a ZTE Awe (N800) (Android 4.1.2) , but I see the same problem on an LG F3 and F6 (with 4.2)   Spotify does not play any music in my car (Toyota Sienna) even though the ...
  • Daniel
  • Community Legend
  • 617 Views
  • 4 replies
  • 0 likes
  • 617 Views
  • 4 replies
  • 0 likes

Spotify Crashing on Startup on 4.1.1 Jelly Bean on Android Tablet

I have tried everything, I have just gotten given this tablet from a friendI've done a clean install, I've restarted my tablet, I've even looked in File manager and deleted all the spotify files..How can this really not been solved yet! I have yes tr...

  • Casual Listener
  • I have tried everything, I have just gotten given this tablet from a friend I've done a clean install, I've restarted my tablet, I've even looked in File manager and deleted all the spotify files.. ...
  • SingleHeart64xo
  • Casual Listener
  • 610 Views
  • 3 replies
  • 0 likes
  • 610 Views
  • 3 replies
  • 0 likes

Spotify Memory confusion on Android

Argh! Again, Spotify has forgotten where the music is on my phone, both downloaded from Spotify and local. Please help with this very difficult app! First, it suddenly could not play anything; no error messages to help. Then, I got it to re-download ...

  • Music Fan
  • Argh!  Again, Spotify has forgotten where the music is on my phone, both downloaded from Spotify and local.  Please help with this very difficult app!  First, it suddenly could not pla...
  • DiscoDanVMI81
  • Music Fan
  • 679 Views
  • 7 replies
  • 0 likes
  • 679 Views
  • 7 replies
  • 0 likes

Solved!! Spotify keeps deleting my offline playlists

so i use the wifi sync feature on my windows pc to sync local playlists to my android spotify app using the free version. now i've checked and made sure that i have 0 offline devices (even though it apparently doesnt count as an offline device when o...

  • Casual Listener
  • so i use the wifi sync feature on my windows pc to sync local playlists to my android spotify app using the free version. now i've checked and made sure that i have 0 offline devices (even though it ...
  • Daniel
  • Community Legend
  • 10369 Views
  • 6 replies
  • 2 likes
  • 10369 Views
  • 6 replies
  • 2 likes

Spotify fails again - Please help!

Please, please help me do two things:1. migrate my phone's Spotify music files from the phone's memory to the supplemental SD chip and2. get the phone app to find my local music files that had been imported to the online ver of Spotify (and previousl...

  • Music Fan
  • Please, please help me do two things: 1.  migrate my phone's Spotify music files from the phone's memory to the supplemental SD chip and 2.  get the phone app to find my local music ...
  • DiscoDanVMI81
  • Music Fan
  • 447 Views
  • 4 replies
  • 0 likes
  • 447 Views
  • 4 replies
  • 0 likes

SD CARD SAVING

My phone is almost out of memory from all the songs i saved. I hope we can put it in the sd card.Anyone please.

  • Newbie
  • My phone is almost out of memory from all the songs i saved. I hope we can put it in the sd card. Anyone please.
  • Daniel
  • Community Legend
  • 373 Views
  • 1 replies
  • 1 likes
  • Sd card memory low
  • 373 Views
  • 1 replies
  • 1 likes

Spotify stops when switching app

Hello,Could anyone tell me why Spotify stops when I use another app sometimes ?As a new user, I'm really disappointed...Thanks.

  • Casual Listener
  • Hello, Could anyone tell me why Spotify stops when I use another app sometimes ? As a new user, I'm really disappointed... Thanks.
  • Daniel
  • Community Legend
  • 368 Views
  • 2 replies
  • 0 likes
  • 368 Views
  • 2 replies
  • 0 likes

Solved!! Help! How to turn off shuffle play on my Sony Z1

Hi, am seeking for a help as I dont know how to turn off shuffle play on my mobile phone. I got premium account for months, and really want to play songs in the orders of album. Please help!! Appreciated!!

  • Casual Listener
  • Hi,   am seeking for a help as I dont know how to turn off shuffle play on my mobile phone. I got premium account for months, and really want to play songs in the orders of album.  ...
  • Lovehermione_G
  • Newbie
  • 2562 Views
  • 3 replies
  • 0 likes
  • 2562 Views
  • 3 replies
  • 0 likes

Android app (2.4.0.815) - doesn't remember random and repeat selection

Hey guys, since the latest update I consistently have to re-select the "random" and "repeat all" settings on the play screen, ending the app or restarting the phone results in these settings being "unset".I have an LG G3 running stock Android 5.0.Any...

  • Newbie
  • Hey guys, since the latest update I consistently have to re-select the "random" and "repeat all" settings on the play screen, ending the app or restarting the phone results in these settings being "u...
  • 294 Views
  • 0 replies
  • 0 likes
  • 294 Views
  • 0 replies
  • 0 likes

"Browse" subcategories broken on mobile app

Just checked the "Browse" section from my Nexus 4, and every category has a broken subcategory menu: the only option under "Mood" is Mood, "Decades" is Decades, etc.On a related note, the chance to assign specific subcategories to our playlists for e...

  • Roadie
  • Just checked the "Browse" section from my Nexus 4, and every category has a broken subcategory menu: the only option under "Mood" is Mood, "Decades" is Decades, etc. On a related note, the chance to...
  • 270 Views
  • 0 replies
  • 0 likes
  • 270 Views
  • 0 replies
  • 0 likes

Random songs won't sync

This problem started a couple of weeks ago. In my two biggest playlists (about 1000 songs each) some songs won't sync. It only works when i go online and don't leave the home screen. When I enter one of the playlists and then go back to the home scre...

  • Gig Goer
  • This problem started a couple of weeks ago. In my two biggest playlists (about 1000 songs each) some songs won't sync. It only works when i go online and don't leave the home screen. When I...
  • ChrisAhlund
  • Gig Goer
  • 357 Views
  • 2 replies
  • 0 likes
  • 357 Views
  • 2 replies
  • 0 likes