Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 46677 Views
  • 66 replies
  • 25 likes
  • 46677 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 879831 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 879831 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26850 Views
  • 4 replies
  • 0 likes
  • 26850 Views
  • 4 replies
  • 0 likes

Samsung Galaxy Tab Pro 8.4 - Lock Screen

Hi, just wondering if the full screen album art for the lock screen is being added to the Samsung Galaxy Tab Pro 8.4? As it is currently abit of nuisance having to unlock the tablet every time i want to skip or change a song. Cheers

  • Casual Listener
  • Hi, just wondering if the full screen album art for the lock screen is being added to the Samsung Galaxy Tab Pro 8.4? As it is currently abit of nuisance having to unlock the tablet every t...
  • guilfru
  • Newbie
  • 1801 Views
  • 6 replies
  • 0 likes
  • 1801 Views
  • 6 replies
  • 0 likes

Spotify stops on HiMedia Q5-4K3D

It´s possible to install Spotify from the market on my android TV box HiMedia Q5-4K3D, but it closes after starting.When I install an apk version 0.7 from an older backup it is working.Is it possible to get some older versions from you to check which...

  • Newbie
  • It´s possible to install Spotify from the market on my android TV box HiMedia Q5-4K3D, but it closes after starting. When I install an apk version 0.7 from an older backup it is working. Is it po...
  • Daniel
  • Community Legend
  • 596 Views
  • 1 replies
  • 0 likes
  • 596 Views
  • 1 replies
  • 0 likes

Spotify deleting local saved tracks

Hi, I added several tracks to my own playlist in Spotify, the tracks are from soundcloud which I downloaded. I added these to a playlist while being on my Macbook. I turned on "Offline available" on my mobile (Nexus 5) within the application. I was a...

  • Newbie
  • Hi,   I added several tracks to my own playlist in Spotify, the tracks are from soundcloud which I downloaded. I added these to a playlist while being on my Macbook. I turned on "Offline ava...
  • Daniel
  • Community Legend
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Can't check in playlists to sync to Android.

Hello, Every once in a while when i decide to update my playlists into my Samsung s4, i get this weird and VERY anoying trouble of not beeing able to check in my playlists to start the sync. I click once on the playlist box to check it in but the mar...

  • Newbie
  • Hello,   Every once in a while when i decide to update my playlists into my Samsung s4, i get this weird and VERY anoying trouble of not beeing able to check in my playlists to start the syn...
  • Johnnnn
  • Casual Listener
  • 417 Views
  • 2 replies
  • 0 likes
  • 417 Views
  • 2 replies
  • 0 likes

Automatic mute when having a phone call

Hi, i am interested if it is possible to automaticly mute Desktop spotify when i am having a phonecall on my android. Why ? - when i am at work i usually listen to spotify all the time (i have premium) and when i do get a phone call which is a lot i ...

  • Casual Listener
  • Hi,   i am interested if it is possible to automaticly mute Desktop spotify when i am having a phonecall on my android. Why ? - when i am at work i usually listen to spotify all the time (...
  • Daniel
  • Community Legend
  • 1864 Views
  • 3 replies
  • 1 likes
  • 1864 Views
  • 3 replies
  • 1 likes

Tablet Android 4.4.2

Hi! I have a tablet mediacom smartPad s2 model: M-MP1050S2 with Android 4.4.2. Some days ago I downloaded "Spotify" bit I noticed that I can't select music I want from my playlist ad my girlfriend does in her nexus. We both haven't the premium versio...

  • Casual Listener
  • Hi!  I have a tablet mediacom smartPad s2 model: M-MP1050S2 with Android 4.4.2. Some days ago I downloaded "Spotify" bit I noticed that I can't select music I want from my playlist ad my gir...
  • _Sav_
  • Casual Listener
  • 1226 Views
  • 4 replies
  • 0 likes
  • 1226 Views
  • 4 replies
  • 0 likes

Synced a total of 350 songs,then they are gone again

Seems as though the spotify software is losing It's quality,I get frequent glitches/weird audio abnormalities.So my main issue is syncing tracks,so I sync 350 starred tracks.They sync.I open the app in my phone to see that offline mode has been desel...

  • Regular
  • Seems as though the spotify software is losing It's quality,I get frequent glitches/weird  audio abnormalities. So my main issue is syncing tracks,so I sync 350 starred tracks.They sync.I ope...
  • Daniel
  • Community Legend
  • 472 Views
  • 4 replies
  • 1 likes
  • 472 Views
  • 4 replies
  • 1 likes

Solved!! Previous account that not sign in with FB is gone

this is my previous account that not signed in with FB : http://open.spotify.com/user/12126637884 I am trying to login back to the same account it keep link me to a brand new account that signed in with FB and this account is totally fresh and new. I...

  • Regular
  • this is my previous account that not signed in with FB : http://open.spotify.com/user/12126637884   I am trying to login back to the same account it keep link me to a brand new acc...
  • MonkeYsua
  • Regular
  • 781 Views
  • 9 replies
  • 0 likes
  • 781 Views
  • 9 replies
  • 0 likes

Solved!! spotify stoppt

seit 2-3 Wochen stoppt spotify beim abspielen nach jedem song

  • Casual Listener
  • seit 2-3 Wochen stoppt spotify beim abspielen nach jedem song
  • DannyFL
  • Roadie
  • 10985 Views
  • 2 replies
  • 0 likes
  • 10985 Views
  • 2 replies
  • 0 likes

Premium DOES NOT WORK.

I just upgraded to premium and it still says I am free on the APP. On the online webpage it says I am a premium member and I received the Spotify premium member receipt in my email inbox.I signed in and out five times. I uninstalled the app three tim...

  • Newbie
  • I just upgraded to premium and it still says I am free on the APP. On the online webpage it says I am a premium member and I received the Spotify premium member receipt in my email inbox. I signed...
  • Daniel
  • Community Legend
  • 298 Views
  • 2 replies
  • 0 likes
  • 298 Views
  • 2 replies
  • 0 likes

multiple issue, please help

I was listening to a playlist when it just suddenly stopped. Spotify closed and when i reopened it, I was required to log in again. I did but all my saved playlist are gone and every time I click an playlists it didn't load. And if I try using the me...

  • Casual Listener
  • I was listening to a playlist when it just suddenly stopped. Spotify closed and when i reopened it, I was required to log in again. I did but all my saved playlist are gone and every time I click an ...
  • Daniel
  • Community Legend
  • 365 Views
  • 4 replies
  • 0 likes
  • 365 Views
  • 4 replies
  • 0 likes

Spotify wakes Facebook app

Hello everybody, First sorry for my english! i started to use spotify premium a few days ago, before that i was using it on desktop with free version my problem is these 2 apps spotify and facebook associated with each other, this is where my problem...

  • Newbie
  • Hello everybody,   First sorry for my english!   i started to use spotify premium a few days ago, before that i was using it on desktop with free version   my problem is th...
  • Daniel
  • Community Legend
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Spotify free not working on android

I am new to Spotify, and I'd like to give it a go for free for a bit with add, before deciding if streaming is for me and maybe going premium.But I get no shuffle playlist button, all I get is the upgrade to premium popup, all I want is to listen wit...

  • Regular
  • I am new to Spotify, and I'd like to give it a go for free for a bit with add, before deciding if streaming is for me and maybe going premium. But I get no shuffle playlist button, all I get is th...
  • madjandle
  • Regular
  • 1483 Views
  • 11 replies
  • 0 likes
  • 1483 Views
  • 11 replies
  • 0 likes

Spotify not working anymore on Nexus 10/Android

Spotify is not playing music anymore through my Nexus10(Android) device. I tried to play it on the Nexus10 itself as well as on my hifi system through a Bluesound streamer. The devices are shown at "show available devices", but nothing happens when I...

  • Newbie
  • Spotify is not playing music anymore through my Nexus10(Android) device. I tried to play it on the Nexus10 itself as well as on my hifi system through a Bluesound streamer. The devices are shown at "...
  • Daniel
  • Community Legend
  • 386 Views
  • 1 replies
  • 0 likes
  • 386 Views
  • 1 replies
  • 0 likes

Samsnung Shape speakers (WAM 751) and Hub (WAM 250) can't play spotify only plays on the phone

hi, I have 2 Samsung WAM751 M7 speakers and a hut WAm250. I am able to play tuneIn radio, amazon music, music from my phone via the speakers, however, Spotify plays only on the phone, not thru speakers. Talked to sAmsung, and they tell me it is Spoti...

  • Newbie
  • hi, I have 2 Samsung WAM751 M7 speakers and a hut WAm250.  I am able to play tuneIn radio, amazon music,  music from my phone via the speakers, however, Spotify plays only on the phone, not...
  • 428 Views
  • 0 replies
  • 0 likes
  • 428 Views
  • 0 replies
  • 0 likes

Skipping to next song causes volume to go to 100%

Hi guys. I completed one month free trial and this is the only deal-breaker to cause me to not go premium. And it's a big problem that makes it unusable. The problem is: when using the Android app, skipping a song caused the volume to go 100% every t...

  • Visitor
  • Hi guys. I completed one month free trial and this is the only deal-breaker to cause me to not go premium. And it's a big problem that makes it unusable.   The problem is: when using the And...
  • 406 Views
  • 0 replies
  • 0 likes
  • 406 Views
  • 0 replies
  • 0 likes

Songs pause after being played

Greetings everyone. I have a problem with my playlists and songs in these lists. On the 2/11 my phone updated Spotify without problem. But right after the update, there has been an issue I couldn't fix it. Randomly pauses the songs after they have be...

  • Regular
  • Greetings everyone.   I have a problem with my playlists and songs in these lists. On the 2/11 my phone updated Spotify without problem. But right after the update, there has been an issue I...
  • Lazalit
  • Regular
  • 3731 Views
  • 11 replies
  • 2 likes
  • Android 4.4.4
    Crossfade
    Issues
    pauses
    songs
    Spotify
  • 3731 Views
  • 11 replies
  • 2 likes

Spotify cache takes up to 17.6 GB on SD card - even after deleting it in the application itself...

Hi, I am wondering how I can delete the Spotify cache memory, which takes up 17.6 GB on my SD card on my Android phone. Using the 'delete cache' button in Settings in the Spofity app obviously does not work. My attempt to manually delete this folder ...

  • Casual Listener
  • Hi, I am wondering how I can delete the Spotify cache memory, which takes up 17.6 GB on my SD card on my Android phone.   Using the 'delete cache' button in Settings in the Spofity app obvio...
  • boowy
  • Casual Listener
  • 16540 Views
  • 4 replies
  • 6 likes
  • 16540 Views
  • 4 replies
  • 6 likes

(Ayuda) Spotfy no me cambia de cancion

Bueno el problema es que en mi propia Playlist no me cambia de cancion solo osea termina la cancion y no cambia a la siguiente en el celular(Moto G2) y en la compu si AYUDA PORFA!

  • Casual Listener
  • Bueno el problema es que en mi propia Playlist no me cambia de cancion solo osea termina la cancion y no cambia a la siguiente en el celular(Moto G2) y en la compu si AYUDA PORFA!
  • OviiiOne
  • Community Legend
  • 1508 Views
  • 5 replies
  • 0 likes
  • 1508 Views
  • 5 replies
  • 0 likes

Solved!! Lockscreen background (album cover) keeps after closing Spotify app

Hi I'm experiencing this "bug" since I updated my Nexus 5 to Lollipop: I'm in offline mode and after stopping music, background in lockscreen doesn't revert to system defined. I tried with "x" button in lockscreen, stop button on Spotify app, closing...

  • Casual Listener
  • Hi   I'm experiencing this "bug" since I updated my Nexus 5 to Lollipop: I'm in offline mode and after stopping music, background in lockscreen doesn't revert to system defined. I tried with...
  • abaymajr
  • Regular
  • 2922 Views
  • 5 replies
  • 0 likes
  • 2922 Views
  • 5 replies
  • 0 likes